Spa Gabriella

★★★★☆

About Spa Gabriella

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Personal Services

Personal Services
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I've been a customer of Spa Gabriella for nearly a year and appreciate the opportunity to comment on what has been for me a truly enjoyable, relaxing experience--always a peaceful island from the rush of my day. Wish I could make it more often! Pleasant ambience and bright, personable staff.

5
★★★★★

I've been a customer of Spa Gabriella for nearly a year and appreciate the opportunity to comment on what has been for me a truly enjoyable, relaxing experience--always a peaceful island from the rush of my day. Wish I could make it more often! Pleasant ambience and bright, personable staff.

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I was a little skeptical about trying Spa Gabriella because I saw a few bad reviews online about them. I saw a deal they ran on Living Social, so I thought I would give it a try. Maybe it was because I was expecting something not great, or

3
★★★★★

I was a little skeptical about trying Spa Gabriella because I saw a few bad reviews online about them. I saw a deal they ran on Living Social, so I thought I would give it a try. Maybe it was because I was expecting something not great, or

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The customer service is so appalling. I just don't understand how a business that is run so bad is still open.

1. NOONE answers the phones! When I did get someone to pick up the phone after about 10 minutes of calling, the receptionist (Jenny, Jennifer?) was snarky and unhelpful.
2. To schedule an appointment you have to e-mail them
3. They will reschedule you multiple times because apparently it's ok for technicians to cut their day short and go home whenever they feel like it.
4. When I finally did get in to this place it was filthy, there was nothing but excuses for their crappy services, and Melissa (the owner I believe) cut my services short, because she had to rush home.

I would like to know how this spa is "award winning" as you would think they would list their awards, or at least proudly display them in the spa.

1
★☆☆☆☆

The customer service is so appalling. I just don't understand how a business that is run so bad is still open.

1. NOONE answers the phones! When I did get someone to pick up the phone after about 10 minutes of calling, the receptionist (Jenny, Jennifer?) was snarky and unhelpful.
2. To schedule an appointment you have to e-mail them
3. They will reschedule you multiple times because apparently it's ok for technicians to cut their day short and go home whenever they feel like it.
4. When I finally did get in to this place it was filthy, there was nothing but excuses for their crappy services, and Melissa (the owner I believe) cut my services short, because she had to rush home.

I would like to know how this spa is "award winning" as you would think they would list their awards, or at least proudly display them in the spa.

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An article published by the Star Tribune on August 27th 2011:

A woman operating an unlicensed beauty salon was fined $4,000 by the Board of Cosmetologist Examiners this month.

Melissa Gabriel opened Spa Gabriella on Grand Avenue in St. Paul in June 2010 without getting a license for the shop. Gabriel??s two personal salon manager licenses expired at the end of 2008.

In February, the board told Gabriel she had to close. It cited her for reusing porous materials, improper tool storage and unsanitized equipment.

Someone later complained to the board about sanitation issues, including the reuse of linens and facial sponges.

As of June, Gabriel continued to operate without licenses and employ unlicensed workers.

Gabriel was told to complete an eight-hour sanitation course to be eligible for licensure.

1
★☆☆☆☆

An article published by the Star Tribune on August 27th 2011:

A woman operating an unlicensed beauty salon was fined $4,000 by the Board of Cosmetologist Examiners this month.

Melissa Gabriel opened Spa Gabriella on Grand Avenue in St. Paul in June 2010 without getting a license for the shop. Gabriel??s two personal salon manager licenses expired at the end of 2008.

In February, the board told Gabriel she had to close. It cited her for reusing porous materials, improper tool storage and unsanitized equipment.

Someone later complained to the board about sanitation issues, including the reuse of linens and facial sponges.

As of June, Gabriel continued to operate without licenses and employ unlicensed workers.

Gabriel was told to complete an eight-hour sanitation course to be eligible for licensure.

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I recently purchased a "living social deal" through this spa. I doubt I will ever get to experience the package I purchased. They refuse to schedule an appointment over the phone or in person. They state they will only schedule by an

3
★★★★★

I recently purchased a "living social deal" through this spa. I doubt I will ever get to experience the package I purchased. They refuse to schedule an appointment over the phone or in person. They state they will only schedule by an

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I had 2 great facials by Mariah. My face feels so good. She is gentle and she is nowledgeable about skin care. It is relaxing and the decor is beautiful.

5
★★★★★

I had 2 great facials by Mariah. My face feels so good. She is gentle and she is nowledgeable about skin care. It is relaxing and the decor is beautiful.

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I went and saw Melissa the owner for a service. She was brash, rude and treated her employees harshly. I will not be back! The service I received was nothing spectacular for the price either! i could probably go to the Aveda Institute for a better service at a fraction of the price!

0
★☆☆☆☆

I went and saw Melissa the owner for a service. She was brash, rude and treated her employees harshly. I will not be back! The service I received was nothing spectacular for the price either! i could probably go to the Aveda Institute for a better service at a fraction of the price!

Pros: Cute Space

Cons: Horrible Service

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It's a very cozy atmosphere with very professional staff. I love my facials and pedicures there! They have a great pedicure room and it's very quiet and relaxing. A nice change from a busy, noisy big salon. They are small, so they have been out of my products a few times, which is annoying, but I definitely keep going back!

4
★★★★☆

It's a very cozy atmosphere with very professional staff. I love my facials and pedicures there! They have a great pedicure room and it's very quiet and relaxing. A nice change from a busy, noisy big salon. They are small, so they have been out of my products a few times, which is annoying, but I definitely keep going back!

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This is a wonderful place. It was also my first spa experience. The lobby has quiet music, a fountain, comfortalbe seating, and very good cookies. The friendly staff are quick to offer hot tea or ice water. They also have a selection of products for sale - soaps, robes and shirts, gift baskets. The lobby is separated from the spa area by doors, through which is a hallway with mood lighting, more soft music, and doors into individual rooms. Warning: their robes will not fit anyone with over about a 36" waist. However, the massage was wonderful. My masseuse was very respectful, and responsive to my smallest input - he left me feeling more relaxed than I had been in a long time. The pedicures are also very enjoyable: scented foot bath, many kinds of yummy-smelling foot scrubs, friendly chat, and well-painted toenails that last for a long time. Everyone I met there was friendly and respectful, letting me know exactly what was happening. Scheduling can be difficult if you're trying to go with a friend, and they're a bit on the expensive side, but they are definitely worth the wait and the price.

2
★★★★☆

This is a wonderful place. It was also my first spa experience. The lobby has quiet music, a fountain, comfortalbe seating, and very good cookies. The friendly staff are quick to offer hot tea or ice water. They also have a selection of products for sale - soaps, robes and shirts, gift baskets. The lobby is separated from the spa area by doors, through which is a hallway with mood lighting, more soft music, and doors into individual rooms. Warning: their robes will not fit anyone with over about a 36" waist. However, the massage was wonderful. My masseuse was very respectful, and responsive to my smallest input - he left me feeling more relaxed than I had been in a long time. The pedicures are also very enjoyable: scented foot bath, many kinds of yummy-smelling foot scrubs, friendly chat, and well-painted toenails that last for a long time. Everyone I met there was friendly and respectful, letting me know exactly what was happening. Scheduling can be difficult if you're trying to go with a friend, and they're a bit on the expensive side, but they are definitely worth the wait and the price.

Pros: Atmosphere, Attentive Staff, Hot Tea, Comfortable

Cons: Price, Schedule

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Pricey, but worth it. The lobby is beautifully decorated with plush loveseats and squashy pillows - a fountain tinkles quietly in a corner, and lace covers a low coffee table holding a tiered stand with amazingly good complimentary cookies. The receptionist will ask if you'd like tea, which I recommend - herbal, HOT, in thick mugs, quite tasty.
The goody-filled lobby is seperated from the service areas by white doors; behind is a quiet low-lit music-filled hallway.
The pedicure service is a lot of fun - the room is decorated like Hollywood's dream of a sultan's tent: mesh swags hang from the ceiling, fat beaded pillows adorn a bench, and the foortbaths are raised pedestals one reaches by climbing stairs. The baths are raspberry-scented with foaming jets, and the pedicurist happily chatty. The foot scrub feels divine (try the marguarita-flavor!) and she's very gentle on the foot's ticklish bits.
The massage is a service to remember - after changing into a thick robe (warning: they do not have sizes for larger women; my gf needed to bring her own so it would fit shut around her) one is taken to a room with a standard massage table. I got the aromatherapy service; the masseuse was very knowledgeable about scents and body chemistry.
While I was glad for the facial (I did see results) I found it a bit of a chore - the technician was quite gentle (except for the extraction bits) but so much gooop on my face was overwhelming. Probably a personal problem; regular customers of facials will probably enjoy it.
A unique service offered here is a pod-session. It looks like a human capsule from 2001 and is a music-making, vibrational machine. One gets in wearing underclothes, and is alternately sprayed, misted and gently jiggled. It's very pleasant, I had a lovely nap. For the claustrophobic, it has arm holes to reach controls at your face; the head sticks out the top.
Parking is street, but I haven't had a problem finding a space yet.

2
★★★★☆

Pricey, but worth it. The lobby is beautifully decorated with plush loveseats and squashy pillows - a fountain tinkles quietly in a corner, and lace covers a low coffee table holding a tiered stand with amazingly good complimentary cookies. The receptionist will ask if you'd like tea, which I recommend - herbal, HOT, in thick mugs, quite tasty.
The goody-filled lobby is seperated from the service areas by white doors; behind is a quiet low-lit music-filled hallway.
The pedicure service is a lot of fun - the room is decorated like Hollywood's dream of a sultan's tent: mesh swags hang from the ceiling, fat beaded pillows adorn a bench, and the foortbaths are raised pedestals one reaches by climbing stairs. The baths are raspberry-scented with foaming jets, and the pedicurist happily chatty. The foot scrub feels divine (try the marguarita-flavor!) and she's very gentle on the foot's ticklish bits.
The massage is a service to remember - after changing into a thick robe (warning: they do not have sizes for larger women; my gf needed to bring her own so it would fit shut around her) one is taken to a room with a standard massage table. I got the aromatherapy service; the masseuse was very knowledgeable about scents and body chemistry.
While I was glad for the facial (I did see results) I found it a bit of a chore - the technician was quite gentle (except for the extraction bits) but so much gooop on my face was overwhelming. Probably a personal problem; regular customers of facials will probably enjoy it.
A unique service offered here is a pod-session. It looks like a human capsule from 2001 and is a music-making, vibrational machine. One gets in wearing underclothes, and is alternately sprayed, misted and gently jiggled. It's very pleasant, I had a lovely nap. For the claustrophobic, it has arm holes to reach controls at your face; the head sticks out the top.
Parking is street, but I haven't had a problem finding a space yet.

Pros: atmosphere, customer service, complimentary tea and cookies

Cons: price, scheduling

 

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