Bridal Center

★★☆☆☆

About Bridal Center

Categories
  • Formal Wear Rental
  • Bridal Shops
2.4118 17
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I had a horrible experience at both of their locations. I ordered my dress from the outlet location in West Saint Paul. Kelli and Aaron promised me that if I paid for the rush shipping, I would have the dress within 12 weeks (only three weeks to spare before my wedding). 12 weeks came and went and my dress wasn't in. I kept calling, but they igorned my calls. They kept telling me they would call me back, but they didn't. When they said they needed to research something (like where my dress was) they would tell me they would call me back in an hour, or on Monday, etc. Finally the manager told me my dress was in NY (already a week late) and he made a big deal about paying for rush shipping. I told him I didn't understand - why wouldn't my dress be on rush anyway since it was already late??
I went to the Plymouth location to pick up the dress, where I had the misfortune of meeting the manager, Joey. I gave her my list of complaints and she couldn't care less. I asked for my "rush" shipping charge to be refunded and she told me I was lucky to get my dress when I did - two weeks after the "guaranteed" date. She said she would talk with the people at the other store and then she disappeared, probably to finsh her ciggies.
We tried warning some other customers on our way out. My friend said, "Be careful, we just got horrible customer service here." The lady said, "I know, that's what we're dealing with now." That's a bad sign, ladies. Save yourself the worry, heartache and wasted time. Stay away from this awful store.

1
★☆☆☆☆

I had a horrible experience at both of their locations. I ordered my dress from the outlet location in West Saint Paul. Kelli and Aaron promised me that if I paid for the rush shipping, I would have the dress within 12 weeks (only three weeks to spare before my wedding). 12 weeks came and went and my dress wasn't in. I kept calling, but they igorned my calls. They kept telling me they would call me back, but they didn't. When they said they needed to research something (like where my dress was) they would tell me they would call me back in an hour, or on Monday, etc. Finally the manager told me my dress was in NY (already a week late) and he made a big deal about paying for rush shipping. I told him I didn't understand - why wouldn't my dress be on rush anyway since it was already late??
I went to the Plymouth location to pick up the dress, where I had the misfortune of meeting the manager, Joey. I gave her my list of complaints and she couldn't care less. I asked for my "rush" shipping charge to be refunded and she told me I was lucky to get my dress when I did - two weeks after the "guaranteed" date. She said she would talk with the people at the other store and then she disappeared, probably to finsh her ciggies.
We tried warning some other customers on our way out. My friend said, "Be careful, we just got horrible customer service here." The lady said, "I know, that's what we're dealing with now." That's a bad sign, ladies. Save yourself the worry, heartache and wasted time. Stay away from this awful store.

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I was sold a dress that I fell in love with, but I bought the sample dress in a size 12 and I am a size 2. Before I made the final purchase I asked if alterations would be a problem, and they replied no no no of course not. So I bought the dress......3 months before my wedding I go to get alterations and they would have to completely reconstruct the dress to make it fit me. They lied to me just to make a sale, and worse than that, they wouldn't do anything to help me. They wouldn't refund my money or even exchange the dress for one in my size. THEY ARE TERRIBLE AND ONLY WORRIED ABOUT THEIR BOTTOM LINE, NOT AT ALL WORRIED ABOUT YOUR WEDDING DAY! GO TO THE WEDDING SHOPPE!

0
★☆☆☆☆

I was sold a dress that I fell in love with, but I bought the sample dress in a size 12 and I am a size 2. Before I made the final purchase I asked if alterations would be a problem, and they replied no no no of course not. So I bought the dress......3 months before my wedding I go to get alterations and they would have to completely reconstruct the dress to make it fit me. They lied to me just to make a sale, and worse than that, they wouldn't do anything to help me. They wouldn't refund my money or even exchange the dress for one in my size. THEY ARE TERRIBLE AND ONLY WORRIED ABOUT THEIR BOTTOM LINE, NOT AT ALL WORRIED ABOUT YOUR WEDDING DAY! GO TO THE WEDDING SHOPPE!

Cons: Unwilling to help in any way. Only worried about money

.

I was really impressed with the Bridal and Tux Center in Oakdale Mall. I visited a lot of wedding shops looking for dresses for my October wedding, from David's to small Stillwater Boutiques. What I liked about the Bridal and Tux Center was that they didn't pressure me or follow four steps behind me the entire time. They were also really patient-- I tried on so many dresses! I found a Mori Lee dress that I haven't seen anywhere else. I feel like I might almost have a truly unique dress.

My mother and I went there and she will look for her mother of the bride dress there as well.
I had to paid for rush shipping, so that I wouldn't cut things too close, but they were very direct about arrival dates and fees. My dress came in when it was supposed to. They always returned my phone calls within hours (I usually called when they were closed).

I would recommend this bridal salon over many others.
Polite and prompt service. Truthful pricing and measurements.

2
★★★★★

I was really impressed with the Bridal and Tux Center in Oakdale Mall. I visited a lot of wedding shops looking for dresses for my October wedding, from David's to small Stillwater Boutiques. What I liked about the Bridal and Tux Center was that they didn't pressure me or follow four steps behind me the entire time. They were also really patient-- I tried on so many dresses! I found a Mori Lee dress that I haven't seen anywhere else. I feel like I might almost have a truly unique dress.

My mother and I went there and she will look for her mother of the bride dress there as well.
I had to paid for rush shipping, so that I wouldn't cut things too close, but they were very direct about arrival dates and fees. My dress came in when it was supposed to. They always returned my phone calls within hours (I usually called when they were closed).

I would recommend this bridal salon over many others.
Polite and prompt service. Truthful pricing and measurements.

Pros: service, variety of styles, price

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This is a simple review, i ordered my dress in early december my wedding was may 2nd, i got a call saying my dress was in a week before my wedding went to get it and it was the wrong color dress. so i had to wait for a new one, 3 days before my wedding got my dress had to get it altered 180 dollars and i got it in 2 days. through all of this i asked to talk to the regional manager, all she kept saying was sorry whatever, i simply said this is so unprofessional and i would like some kind of discount, then they pulled out the paper they have u sign when you first buy the dress. so it basicly says they have nothing to do with the dress being shipped and you have to just pay it. so yeah thepeople there are very nice but the service and the stress that i went through to get my dress was not worth it! go some place else

1
★☆☆☆☆

This is a simple review, i ordered my dress in early december my wedding was may 2nd, i got a call saying my dress was in a week before my wedding went to get it and it was the wrong color dress. so i had to wait for a new one, 3 days before my wedding got my dress had to get it altered 180 dollars and i got it in 2 days. through all of this i asked to talk to the regional manager, all she kept saying was sorry whatever, i simply said this is so unprofessional and i would like some kind of discount, then they pulled out the paper they have u sign when you first buy the dress. so it basicly says they have nothing to do with the dress being shipped and you have to just pay it. so yeah thepeople there are very nice but the service and the stress that i went through to get my dress was not worth it! go some place else

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I cannot even begint o explain the unexpierence and the unprofesionlism these people have here, I walked in there accidently thinking it was David's. and the lady says "oh were better than them!" then she procedes to ask me what i was looking for so i told her, and then she pulled out the prettiest dress i have seen up untill then. so that was the first week in december. This is now april, and my wedding is in a week. I have called numerous times asking where my dress was. I got three different people with three different stories and exsuses. Telling me my dress was in china, in was in flordia and the best one yet that it got sent back from customs. So they call me yesterday telling me my dress was there! Well it was there but it was THE WRONG DRESS! Yes the wrong dress a week away from my wedding! I talked to the Regional manager and she was nice, but this whole situation has gone fom bad to worse! So now i am stressed out beyond belief! and all theses people can do is say there sorry! Um yeah get me my fricken dress and shut up is what i wanted to tell them! I would not wish this on anyone, the stress that i am under is so bad! AND THEY REFUSED TO GIVE ME MY MONEY BACK TO GET ANOTHER DRESS!
PLEASE DO NOT GO HERE PEOPLE! BAD BAD BAD BAD!

0
★☆☆☆☆

I cannot even begint o explain the unexpierence and the unprofesionlism these people have here, I walked in there accidently thinking it was David's. and the lady says "oh were better than them!" then she procedes to ask me what i was looking for so i told her, and then she pulled out the prettiest dress i have seen up untill then. so that was the first week in december. This is now april, and my wedding is in a week. I have called numerous times asking where my dress was. I got three different people with three different stories and exsuses. Telling me my dress was in china, in was in flordia and the best one yet that it got sent back from customs. So they call me yesterday telling me my dress was there! Well it was there but it was THE WRONG DRESS! Yes the wrong dress a week away from my wedding! I talked to the Regional manager and she was nice, but this whole situation has gone fom bad to worse! So now i am stressed out beyond belief! and all theses people can do is say there sorry! Um yeah get me my fricken dress and shut up is what i wanted to tell them! I would not wish this on anyone, the stress that i am under is so bad! AND THEY REFUSED TO GIVE ME MY MONEY BACK TO GET ANOTHER DRESS!
PLEASE DO NOT GO HERE PEOPLE! BAD BAD BAD BAD!

Pros: NONE THAT COME TO MIND

Cons: EVERYTHING

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I am amazed to read bad reviews of this place. I have been there about 4 or 5 times now with my sister and each and every time we have been greeted with smiles and genuine people. We have never once felt overwhelmed by anyone or pressured in any way to like a certain dress. In fact I couldnt believe how helpful our consultant was in picking out the exact dresses that my sister had in mind. Their dresses are beautiful and very reasonably priced. The store is clean and easy to navigate through. Cindy has been our consultant each time and we are always greeted with hugs each time we come in. She is so very sweet and has been extremely patient with us and our ongoing quest to find the perfect dress. She makes every visit fun and easygoing. We have had a blast working with her and I will absolutely be back working with her with my wedding plans. Im extremely impressed with this store and would strongly recommend it to anyone planning their wedding. They make it a very enjoyable experience. : )

5
★★★★★

I am amazed to read bad reviews of this place. I have been there about 4 or 5 times now with my sister and each and every time we have been greeted with smiles and genuine people. We have never once felt overwhelmed by anyone or pressured in any way to like a certain dress. In fact I couldnt believe how helpful our consultant was in picking out the exact dresses that my sister had in mind. Their dresses are beautiful and very reasonably priced. The store is clean and easy to navigate through. Cindy has been our consultant each time and we are always greeted with hugs each time we come in. She is so very sweet and has been extremely patient with us and our ongoing quest to find the perfect dress. She makes every visit fun and easygoing. We have had a blast working with her and I will absolutely be back working with her with my wedding plans. Im extremely impressed with this store and would strongly recommend it to anyone planning their wedding. They make it a very enjoyable experience. : )

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Personally, after going to several bridal stores...some good, some bad...I found this store to be exhausting. The saleswomen jump at "new brides" like blood leeches. They kiss ass until you've found your dress, and its all downhill from there. Dont count on the dresses being in on time, dont count on them fitting like the displays, DO NOT let them alter them, and whatever you do...tell them you've gone elsewhere for the men in your party as well as the flower girl/ring bearer-over priced!!

Go and see for yourself. I just felt horrible for the receptionist who was treated horribly by the consultants every time I was in there.

1
★☆☆☆☆

Personally, after going to several bridal stores...some good, some bad...I found this store to be exhausting. The saleswomen jump at "new brides" like blood leeches. They kiss ass until you've found your dress, and its all downhill from there. Dont count on the dresses being in on time, dont count on them fitting like the displays, DO NOT let them alter them, and whatever you do...tell them you've gone elsewhere for the men in your party as well as the flower girl/ring bearer-over priced!!

Go and see for yourself. I just felt horrible for the receptionist who was treated horribly by the consultants every time I was in there.

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Unlike many who have written in this blog i thought my experience was amazing there! they were so nice and attentive to my needs and also my sisters. My sister and I originally went in there to look for bridesmaids dresses for her wedding in october, it just so happened that I even came out with my prom dress also! talk about hitting two birds with one stone! We had a salesperson named Cindy and she was SO helpful and very concerned with our likes and dislikes! She and the whole experiemce were absolutely wonderful! I highly recommend it!

4
★★★★☆

Unlike many who have written in this blog i thought my experience was amazing there! they were so nice and attentive to my needs and also my sisters. My sister and I originally went in there to look for bridesmaids dresses for her wedding in october, it just so happened that I even came out with my prom dress also! talk about hitting two birds with one stone! We had a salesperson named Cindy and she was SO helpful and very concerned with our likes and dislikes! She and the whole experiemce were absolutely wonderful! I highly recommend it!

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Contrary to some of the reviews I've read, I had a wonderful experience. I stopped in on a Saturday, without an appointment, and they were still very happy to help me. The saleswoman (Georgeann) was wonderful (even with my limited budget of under $1000) and brought me dresses that were very beautiful and yet still affordable. I found a dress I absolutely love, (for $600!) and a great bridesmaid dress as well. Perhaps the service varies depending on the salesperson you work with. At any rate, I was very pleased with my experience there.

4
★★★★☆

Contrary to some of the reviews I've read, I had a wonderful experience. I stopped in on a Saturday, without an appointment, and they were still very happy to help me. The saleswoman (Georgeann) was wonderful (even with my limited budget of under $1000) and brought me dresses that were very beautiful and yet still affordable. I found a dress I absolutely love, (for $600!) and a great bridesmaid dress as well. Perhaps the service varies depending on the salesperson you work with. At any rate, I was very pleased with my experience there.

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I have been to here twice and have had horrible experiences both times. My friend who is getting married there gets fought over every time she goes from commission hungry sales woman. They are desperate for clients and then made her choose who she wanted help from (not a place you should put customers in) I see them fight in front of people each time I am there. They are rude and their shop is overpriced. I brought my flower girl there for her dress. They told us if we found one on the rack and bought it they would discount it. When we got to the counter they changed their minds and charged the mother of the flower girl full price. I have heard HORROR stories of alterations gone wrong from many friends. Stay away!

1
★☆☆☆☆

I have been to here twice and have had horrible experiences both times. My friend who is getting married there gets fought over every time she goes from commission hungry sales woman. They are desperate for clients and then made her choose who she wanted help from (not a place you should put customers in) I see them fight in front of people each time I am there. They are rude and their shop is overpriced. I brought my flower girl there for her dress. They told us if we found one on the rack and bought it they would discount it. When we got to the counter they changed their minds and charged the mother of the flower girl full price. I have heard HORROR stories of alterations gone wrong from many friends. Stay away!

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The customer service and dress selection was immaculate. The woman who helped me (Melissa) was so helpful and did not rush me in the least to choose a dress. It was a very relaxing experience. I would recommend this store to any friend or family member.

5
★★★★★

The customer service and dress selection was immaculate. The woman who helped me (Melissa) was so helpful and did not rush me in the least to choose a dress. It was a very relaxing experience. I would recommend this store to any friend or family member.

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I bought a new dress and recieved the wrong size and it had already been worn and they refussed to fix it in time and told me that basically i was a liar. don't buy from there.

1
★☆☆☆☆

I bought a new dress and recieved the wrong size and it had already been worn and they refussed to fix it in time and told me that basically i was a liar. don't buy from there.

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If you are planning on getting married anytime soon or know somebody who is getting married (and you like them) I would urge them not to go to the Bridal and Tux Center (they have two locations St. Paul/Oakdale and Plymouth Four Seasons Mall). When I ordered my bridesmaids dress (from the Plymouth location) I was assured I would get the dress in a timely manner. I received the dress four days before the wedding and the person who measured me did it wrong, it was about 2 inches two small around the rib cage. I ordered a maternity dress and you'd think they would account for a growing body during pregnancy. The owner of the store has not done anything at this point to try to compensate me for the stress I went through, she was rude to me on the phone and refused to make sure that everything was going to work out okay. I feel like they got their money now it is my problem to figure this mess out. It is now three days before the wedding and the pregnant Maid of Honor still doesn't have a dress to wear down the isle. I have been in several weddings in the past few years and have never been treated this poorly by a bridal shop in my life!

0
★☆☆☆☆

If you are planning on getting married anytime soon or know somebody who is getting married (and you like them) I would urge them not to go to the Bridal and Tux Center (they have two locations St. Paul/Oakdale and Plymouth Four Seasons Mall). When I ordered my bridesmaids dress (from the Plymouth location) I was assured I would get the dress in a timely manner. I received the dress four days before the wedding and the person who measured me did it wrong, it was about 2 inches two small around the rib cage. I ordered a maternity dress and you'd think they would account for a growing body during pregnancy. The owner of the store has not done anything at this point to try to compensate me for the stress I went through, she was rude to me on the phone and refused to make sure that everything was going to work out okay. I feel like they got their money now it is my problem to figure this mess out. It is now three days before the wedding and the pregnant Maid of Honor still doesn't have a dress to wear down the isle. I have been in several weddings in the past few years and have never been treated this poorly by a bridal shop in my life!

Pros: NONE

Cons: They are rude and they don't care about their customers!

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they are RUDE. i will never go there. the woman working dropped me once i told her that the $1000 dress i put on was too expensive. she suggested i check out their discontinued ( or, ugly) dresses and left me. rude, rude, rude.

1
★☆☆☆☆

they are RUDE. i will never go there. the woman working dropped me once i told her that the $1000 dress i put on was too expensive. she suggested i check out their discontinued ( or, ugly) dresses and left me. rude, rude, rude.

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I was hoping to find dresses at this store that I would like, but my experience was so unpleasent I would not go back. The staff was not helpful and they ignored me while I looked through the dresses. I had questions about bridesmaids dresses and they did not offer any suggestions of what would look good with my dress. They seemed annoyed I was in the store. I was very dissapointed with my experience and am glad I found my dresses and tuxes elsewhere.

0
★☆☆☆☆

I was hoping to find dresses at this store that I would like, but my experience was so unpleasent I would not go back. The staff was not helpful and they ignored me while I looked through the dresses. I had questions about bridesmaids dresses and they did not offer any suggestions of what would look good with my dress. They seemed annoyed I was in the store. I was very dissapointed with my experience and am glad I found my dresses and tuxes elsewhere.

Cons: Rude and Not Helpful

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Do NOT go to this shop! They are nice to you until they make the sale then they are absolute jerks. Not to mention that they ordered the complete wrong bridal gown for me and then tried to tell me that the incorrect dress was indeed mine. Basically they called me a liar and refused to order me my correct dress. I finally made them look up the dress that was written in my file and order the correct one which should have been done in the first place. Everyone that works there is rude, inconsiderate and unprofessional.
No one will go out of their way to help you, they are only interested in taking your money and after that your on your own. There are so many other wonderful places out there with fabulous service that will treat you like you deserve to be treated. I ended up finding my bridesmaids dresses, tuxes and accessories at Dena Marie's in Roseville. They completely surpass bridal center in terms of customer service and quality, I wish I stopped there first for my dress.

1
★★★☆☆

Do NOT go to this shop! They are nice to you until they make the sale then they are absolute jerks. Not to mention that they ordered the complete wrong bridal gown for me and then tried to tell me that the incorrect dress was indeed mine. Basically they called me a liar and refused to order me my correct dress. I finally made them look up the dress that was written in my file and order the correct one which should have been done in the first place. Everyone that works there is rude, inconsiderate and unprofessional.
No one will go out of their way to help you, they are only interested in taking your money and after that your on your own. There are so many other wonderful places out there with fabulous service that will treat you like you deserve to be treated. I ended up finding my bridesmaids dresses, tuxes and accessories at Dena Marie's in Roseville. They completely surpass bridal center in terms of customer service and quality, I wish I stopped there first for my dress.

Pros: none

Cons: you name it

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THIS HAS GOT TO BE THE BEST SHOP OF THIS KIND THAT I HAVE EVER WALKED INTO! THEGIRLS THAT WORK THERE ARE SO FRIENDLY AND HELPFUL! AS SOON AS WE WALKED IN THE SHOP,THEY WERE THERE HELPING MY DAUGHTER AND I AND LET US TAKE OUR TIME AND DIDN'T PUSH OR PRESSURE IN ANY WAY! THEY AHVE A BEAUTIFUL SELECTION OF DRESSES AND THE CLERANCE RACK IS THE BOMB!!! (THE DRESSES ARE UNDER 50.00!!)

PROS: BEST BRIDAL SHOP IN THE MIDWEST!!
CONS:

5
★★★★★

THIS HAS GOT TO BE THE BEST SHOP OF THIS KIND THAT I HAVE EVER WALKED INTO! THEGIRLS THAT WORK THERE ARE SO FRIENDLY AND HELPFUL! AS SOON AS WE WALKED IN THE SHOP,THEY WERE THERE HELPING MY DAUGHTER AND I AND LET US TAKE OUR TIME AND DIDN'T PUSH OR PRESSURE IN ANY WAY! THEY AHVE A BEAUTIFUL SELECTION OF DRESSES AND THE CLERANCE RACK IS THE BOMB!!! (THE DRESSES ARE UNDER 50.00!!)

PROS: BEST BRIDAL SHOP IN THE MIDWEST!!
CONS:

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