O'Reilly Auto Parts

★★★☆☆
  • 1220 Highway 25 S

    Monticello, MN 55362

    Map & Directions
  • 763-295-8800

Automotive

Automotive
More choices in Monticello:
Resultset_next

AutoZone Auto Parts

400 S Hwy 425 Monticello, AR

Resultset_next

Napa Auto Parts

417 W McCloy St Monticello, AR

2.5 2
Hi! Sign in to let us know how O'Reilly Auto Parts was?
Write a Review
.

Ever since checkers was bought out by o'reilly's the customer service is real poor. We shop at o'reillys now only in a pinch situation if the other stores in town are closed. Thanks to the managers and the counter personell attitudes they have lost at least $900-$1500 a week in sales from us. The last time we were there the sales assosiate that looks part hisp/indian with the squinty eyes was on the phone talking about one of his friends that was at a party or something ....not related to work. The point is we patiently waited and when he got off the phone he looked at us and didn't say can i help you instead he turned to his cell and started to text, At this point I said to him are you ready and he got attitude with me the rest of the time me and my wife were there. Since then i figure the store has lost thousands because of that employee not to mention the workers are to clicky and dont take management skills to work. We believe if they did some changes and had corp. personell come in and give customer service seminars and replaced all the employees with ones that dont have attitude I believe We would shop there again. Do not shop there . go to the other auto stops in town ...Much better service. Some prices are more but we are willing to pay the higher prices for the better customer service.

1
★☆☆☆☆

Ever since checkers was bought out by o'reilly's the customer service is real poor. We shop at o'reillys now only in a pinch situation if the other stores in town are closed. Thanks to the managers and the counter personell attitudes they have lost at least $900-$1500 a week in sales from us. The last time we were there the sales assosiate that looks part hisp/indian with the squinty eyes was on the phone talking about one of his friends that was at a party or something ....not related to work. The point is we patiently waited and when he got off the phone he looked at us and didn't say can i help you instead he turned to his cell and started to text, At this point I said to him are you ready and he got attitude with me the rest of the time me and my wife were there. Since then i figure the store has lost thousands because of that employee not to mention the workers are to clicky and dont take management skills to work. We believe if they did some changes and had corp. personell come in and give customer service seminars and replaced all the employees with ones that dont have attitude I believe We would shop there again. Do not shop there . go to the other auto stops in town ...Much better service. Some prices are more but we are willing to pay the higher prices for the better customer service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This business has always been very helpful in their customer service. They also are very patient with me and my lack of automobile knowledge and poor vocabulary in this area.

4
★★★★☆

This business has always been very helpful in their customer service. They also are very patient with me and my lack of automobile knowledge and poor vocabulary in this area.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used O'Reilly Auto Parts, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review