Hinding Company Heating & Air

★★★☆☆
Your neighborhood heating & cooling specialists since 1936! Honest & affordable!
  • 915 West 7th Street

    St Paul, MN 55102

    Map & Directions
  • 651-228-1303

Professional Services

Professional Services
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3.0 3
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They don't honor their warranties. I called them to get my furnace fixed as it was not working properly (they had installed it and it was under warranty with them). After a week of living in a house that was below 60 degrees, they were able to come out to fix it. They would only come sooner if it was not running at all. The problem was fixed but then I was given a bill. They claimed the furnace was working fine and they only did a tune up which is not covered by the warranty (despite reassuring me several times that it would be covered by the warranty when I called them initially). It seems they will tell you anything to get their foot in your door so they can start charging you; warranty or no warranty.

**EDIT**: Since the time this was posted. All issues stated above were resolved very quickly and professionaly.

3
★★★☆☆

They don't honor their warranties. I called them to get my furnace fixed as it was not working properly (they had installed it and it was under warranty with them). After a week of living in a house that was below 60 degrees, they were able to come out to fix it. They would only come sooner if it was not running at all. The problem was fixed but then I was given a bill. They claimed the furnace was working fine and they only did a tune up which is not covered by the warranty (despite reassuring me several times that it would be covered by the warranty when I called them initially). It seems they will tell you anything to get their foot in your door so they can start charging you; warranty or no warranty.

**EDIT**: Since the time this was posted. All issues stated above were resolved very quickly and professionaly.

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My heat was out & I called all around from the yellow pages and Hinding not only answered the phone when I called, but they explained their pricing and came out to my house within 3 hours. They had my furnaced fixed within 45 minutes and it cost me $168.00 (including parts). Thanks Hinding, I'm not a big fan of the cold & you guys helped me get my heat back!

5
★★★★★

My heat was out & I called all around from the yellow pages and Hinding not only answered the phone when I called, but they explained their pricing and came out to my house within 3 hours. They had my furnaced fixed within 45 minutes and it cost me $168.00 (including parts). Thanks Hinding, I'm not a big fan of the cold & you guys helped me get my heat back!

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Business Response:

Thanks, glad we could help. Shari, thanks for the review. Hinding strives to treat / help each and every client as if they were family. Over the last 7 decades we've built an extremely loyal client base due to complete customer satisfaction. Thanks for the kind words, it's always nice to know how our customers feel. Tom Costello - Owner
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Not a good outfit. They have a history of not getting required permits for jobs (call the city inspector to verify this) so you wont have a second set of eyes to check their work.

They are really really sloppy and fast. What they install works to the minimum requirements but it will not be a quality job. Good luck solving the problem after they are done and gone, customer service is not their thing either once they have their check. I'm sure sorry I used them for my furnace.

You can do a lot better for the same price, keep shopping around.

1
★☆☆☆☆

Not a good outfit. They have a history of not getting required permits for jobs (call the city inspector to verify this) so you wont have a second set of eyes to check their work.

They are really really sloppy and fast. What they install works to the minimum requirements but it will not be a quality job. Good luck solving the problem after they are done and gone, customer service is not their thing either once they have their check. I'm sure sorry I used them for my furnace.

You can do a lot better for the same price, keep shopping around.

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Business Response:

Hinding's Response From Owner Tom Costello Thank you for your feedback, we sincerely appreciate all information that each of our customers give. We believe we took care of the misunderstanding right away after the unsatisfied posting. Hinding Company takes great pride in offering industry leading services, backed by professional & friendly customer service. Please always feel free to contact us at 651-228-1303 and ask for owner Tom Costello.

Message from Hinding Company Heating & Air

Your Neighborhood Heating & Cooling Specialists Since 1936!



Hinding Company Heating & Air has proudly served the St. Paul & Twin Cities Metro Area Since 1936! Hinding prides itself on "old fashioned" professional customer service at family friendly rates. Accredited Member of BBB (Better Business Bureau). BBB TOP RATING OF A+.





Repair / Replace / Installation:



* Furnace

* Boiler

* Air Conditioning

* Air Purifier

* Humidifier

* Clean & Check

* Fire Safety Check

* Carbon Monoxide Test

More about Hinding Company Heating & Air

Service ALL major brands (Furnace, Boiler, Air Conditioning). Sales / Service / Repair / Replacement / Installation.

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