Cambridge Motors

★★☆☆☆
  • 700 Garfield St S

    Cambridge, MN 55008

    Map & Directions
  • 763-689-7600

2.0 1
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For six years my boyfriend and I have used John Hirsch's Cambridge Motors for servicing our autos and have spent many, many thousands of dollars there. My most recent experience, however, has left me unwilling to return.

I took my car (a 2007 PT Cruiser) in for diagnosis (she was pulling to the right). I was told the problem was a tire problem and four new tires should fix it. OK...it was about time for that anyway....so not only did I have JHCM put on four new tires, I let them talk me ito upgrading to a better quality BF Goodrich tire. So far so good.....

Upon picking my car up, however, it seemed as if something was amiss. Fearing it was simply me not familiar with the feel of brand new tires, I passed the loud rumbling and quieter bumping off as a new tire issue.

After less than 50 miles one of my 70,000 mile BF Goodrich tires had a complete and devastating blow-out.....precisely where I-35 E and I-35 W (both to the North), merge and become one. Traffic was 4-5 lanes wide and I was traveling at 70 miles per hour.

So much for that safe tire I was counting on. AAA came and changed the tire and I limped back to the dealer, placing my keys in the night drop box so that it would be first on the docket Monday morning. I wrote a note explaining what had happened and asked them to call me first thing on Monday (which they didn't have the courtesy to do. I had to call them at noon)

The biggest reason I won't return to JHCM is their unwillingness to make up for what had happened. Their remedy was limited to replacing the tire. Nevermind that the other three are now dubious in my mind. Nevermind that I had the tire literally split apart after 50 miles. Never mind that I was in the mids of busy Twin Cities highway traffic. Nevermind that I had to use one of my alotted AAA service calls to get assistance.

I was offered a replacement tire and asked "Does that sound OK?" When I said no and politely asked for the replacement tire, plus a reimbursement for the original tire cost ($93). I was informed by the manager several times that they would not compensate me for my experience, firmly stating (more than once) that "Someone has to pay for the tire."

Apparently it's me.....and at what could have been a very high cost (my safety and the safety of the drivers around me!).

It is my position that a dealership which will not stand behind its endorsed tires is not a dealership worth frequenting. I can't believe that their cost margin is so tight that a reimbursement so small would be more than they were willing to do to keep a good customer. They would rather lose my family's business (which I politely told them they would) than reimbuse me $93 (a reasonable request given the circumstances).

I have now placed my local Ford dealership's service number in my phone and deleted the one for JHCM.

2
★★☆☆☆

For six years my boyfriend and I have used John Hirsch's Cambridge Motors for servicing our autos and have spent many, many thousands of dollars there. My most recent experience, however, has left me unwilling to return.

I took my car (a 2007 PT Cruiser) in for diagnosis (she was pulling to the right). I was told the problem was a tire problem and four new tires should fix it. OK...it was about time for that anyway....so not only did I have JHCM put on four new tires, I let them talk me ito upgrading to a better quality BF Goodrich tire. So far so good.....

Upon picking my car up, however, it seemed as if something was amiss. Fearing it was simply me not familiar with the feel of brand new tires, I passed the loud rumbling and quieter bumping off as a new tire issue.

After less than 50 miles one of my 70,000 mile BF Goodrich tires had a complete and devastating blow-out.....precisely where I-35 E and I-35 W (both to the North), merge and become one. Traffic was 4-5 lanes wide and I was traveling at 70 miles per hour.

So much for that safe tire I was counting on. AAA came and changed the tire and I limped back to the dealer, placing my keys in the night drop box so that it would be first on the docket Monday morning. I wrote a note explaining what had happened and asked them to call me first thing on Monday (which they didn't have the courtesy to do. I had to call them at noon)

The biggest reason I won't return to JHCM is their unwillingness to make up for what had happened. Their remedy was limited to replacing the tire. Nevermind that the other three are now dubious in my mind. Nevermind that I had the tire literally split apart after 50 miles. Never mind that I was in the mids of busy Twin Cities highway traffic. Nevermind that I had to use one of my alotted AAA service calls to get assistance.

I was offered a replacement tire and asked "Does that sound OK?" When I said no and politely asked for the replacement tire, plus a reimbursement for the original tire cost ($93). I was informed by the manager several times that they would not compensate me for my experience, firmly stating (more than once) that "Someone has to pay for the tire."

Apparently it's me.....and at what could have been a very high cost (my safety and the safety of the drivers around me!).

It is my position that a dealership which will not stand behind its endorsed tires is not a dealership worth frequenting. I can't believe that their cost margin is so tight that a reimbursement so small would be more than they were willing to do to keep a good customer. They would rather lose my family's business (which I politely told them they would) than reimbuse me $93 (a reasonable request given the circumstances).

I have now placed my local Ford dealership's service number in my phone and deleted the one for JHCM.

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