Rockin Ronny's

★★★☆☆
  • 1211 E Madison Ave

    Mankato, MN 56001

    Map & Directions
  • 507-345-7000

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These guys are the best. This will be our fifth Viper remote start we have purchased thru them in the past 7 years. We have recommended them to all our friends! Great service.

5
★★★★★

These guys are the best. This will be our fifth Viper remote start we have purchased thru them in the past 7 years. We have recommended them to all our friends! Great service.

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.

So far not so good! Lack of communication with the customer! No Idea of when your vehicle will be completed. No calls as to status!

2
★★☆☆☆

So far not so good! Lack of communication with the customer! No Idea of when your vehicle will be completed. No calls as to status!

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Business Response:

Dear Brad W. We are so sorry for your bad experience. We strive to keep all our customers happy but sometimes unforseen circumstances may have happened in your paticular case. We would really like to win back your confidence in our store. If you would like to contact us directly, we would be more than happy to discuss your individual situation so that we can remedy it. We encourage our customers to give us feedback whenever they can. This way we know whether or not we need to improve in customer care.
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Was given a quote over the phone and they changed the quote when we went to get it installed and now they are keeping the equpiment that was all ready ours because we refused to do business with them with the higher quote... Even with speaking to the owner, who hung up on me... Never would i use them again poor customer service.

1
★☆☆☆☆

Was given a quote over the phone and they changed the quote when we went to get it installed and now they are keeping the equpiment that was all ready ours because we refused to do business with them with the higher quote... Even with speaking to the owner, who hung up on me... Never would i use them again poor customer service.

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Business Response:

Lets put all the facts out there so that everyone understands your situation. 1.You traded your car into a local dealership. 2.You told dealer to have us remove your remote start so that you could put it into your new vehicle. 3. You state you were given a quote for reinstalling that unit by one of our staff members over the phone. 4. You failed to disclose all information regarding your new vehicle with certain staff member. 5. When you called back to set up an appointment, our service manager informed you that this vehicle would need a $65 part to complete installation. 6. You refused to have us reinstall the starter because you said you were quoted different and that you wanted to come and get your old remote start unit. 7, We informed you that there was a $50 bill for the removal charge you asked us to do and that bill needed to be paid before your item could be picked up. 8. You disagreed and have since decided to bash us with negative reviews instead of coming in and paying your bill for services rendered. 9. You have returned to store since this review and did pay your bill and did get your item back.
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We purchased a remote starting unit from Rockin Ronny's and also had them install it. We recommend Rockin Ronny's for your needs in this area. They are reasonably priced and dependable.

4
★★★★☆

We purchased a remote starting unit from Rockin Ronny's and also had them install it. We recommend Rockin Ronny's for your needs in this area. They are reasonably priced and dependable.

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More about Rockin Ronny's

CAR AUDIO, TRUCK ACCESSORIES, WHEELS & TIRES, MOBILE VIDEO, VEHICLE SECURITY, REMOTE CAR STARTERS, GPS TRACKING, LIFT KITS, EXHAUST, DIESEL PERFORMANCE, CUSTOM FABRICATION, MARINE AUDIO, H.I.D. LIGHTING, BACKUP CAMERAS, IGNITION INTERLOCK SYSTEMS

 

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