Party City

★☆☆☆☆
  • 1900 County Road D E Ste 140

    Maplewood, MN 55109

    Map & Directions
  • 651-779-2305

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The customer service here is terrible. From the people at the counter to their manager, they are rude and really should receive some basic training on how to speak to customers and how to be efficient. The first time we placed a large order for 40 balloon, when we went to pick them up, they had FORGOTTEN!!! Someone had "messed up" and misplaced the order. Then the next party we had, we called them to ask if we could pick it up sooner and they were terribly rude. They said we couldn't and they were very busy. When we called 10 minutes later they said, "We haven't started the order but we've prepped the balloons so you can't get your money back. Your constant calls are delaying us". I have never been spoken to so rudely and certainly will not be going back to this store. Even if I have to drive 6 miles to the next place.

0
★☆☆☆☆

The customer service here is terrible. From the people at the counter to their manager, they are rude and really should receive some basic training on how to speak to customers and how to be efficient. The first time we placed a large order for 40 balloon, when we went to pick them up, they had FORGOTTEN!!! Someone had "messed up" and misplaced the order. Then the next party we had, we called them to ask if we could pick it up sooner and they were terribly rude. They said we couldn't and they were very busy. When we called 10 minutes later they said, "We haven't started the order but we've prepped the balloons so you can't get your money back. Your constant calls are delaying us". I have never been spoken to so rudely and certainly will not be going back to this store. Even if I have to drive 6 miles to the next place.

Pros: Convenient because it's close by

Cons: Terrible customer service

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Party America is supposed to be a fun store but maybe its just this location where its not.
Very poor service when walked in. Workers were untrained, very unfriendly and unpleasant. Did not get the proper service I'd expect as I guest. I waited a long time just to get a balloon filled and was harassed by a female employee.
Difficult experience, and I don't plan on going back.

0
★☆☆☆☆

Party America is supposed to be a fun store but maybe its just this location where its not.
Very poor service when walked in. Workers were untrained, very unfriendly and unpleasant. Did not get the proper service I'd expect as I guest. I waited a long time just to get a balloon filled and was harassed by a female employee.
Difficult experience, and I don't plan on going back.

Pros: Parking is fine

Cons: Customer Service Terrible

 

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