I own a small business and needed a new work truck for a new technician we hired. I heard about New Prague Ford from some friends as being 'really stand-up guys to work with'. My business is in St. Louis Park so there's no shortage of dealers closer to me but Gerard did a great job helping me trade two older trucks on a new transit and getting the commercial bins installed as needed. I think their whole operation was a nice group of people to deal with and I'll come back. Gerard really knew his stuff and treated us well. Jon B
After much research and a few test drives at other dealers, I decided to purchase a new 2012 Ford Focus hatchback. On a whim, decided to swing by New Prague Ford to show the car to my parents while I was home visiting. Chad was very accomodating and pleasant to work with, not once did I feel any pressure to buy. I had found a similar model at a different dealership and Chad went the extra step to pull the window sticker from that vehicle and go line by line to compare the two. He also took the time to make sure he was finding the best deal possible, checking for all rebates and incentives. I felt the price he calculated was incredibly fair and truthfully, out shined the pricing from another Ford dealer. Irina took care of my financing and paperwork, she was very helpful and took her time in explaining everything and showing me all of my options. After the sale was finalized, Chad took at least another half an hour to show me how to use all of the options on my vehicle, even after the dealership was closed. I would not hesitate to recommend Chad, Irina or the New Prague dealership to anyone. I couldn't be more pleased with the entire experience, even as a first-time buyer!
A very pleasant experience in purchasing a used pick-up, truck was everything as described. Chad was very professional as well as outgoing and friendly.
There was no pressure to try to force me to buy, he let the vehicle sell itself, and was there to answer any questions I had.
Would definitely buy from again and would highly recommend this dealership to anyone interested in looking for a vehicle, and would also recommend Chad as a salesperson to deal with.
I am not one to formally communicate appreciation but in this case I must. Two days ago My sister-in-law and I were trying to get back to Iowa from Minot North Dakota. The trip had been pleasant but at our age over 2,000 miles in 4 days is a bit gruelling. We had dropped south on 15 out of St. Cloud, then taking 19 to I-35 due to the bad storm damage in the cities. Just as we hit New Prague the battery light came on and I began looking for a mechanic shop of any kind to look at the car, thinking it was just a need to clean the posts and tighten the cables. As you know better than I, none were to be seen. Just as I was nearly out of town and really wondering what to do, chance driving on or turn around and keep looking, your dealership arose out of what seemed like nowhere! (Good Angels working overtime)? I soon discovered the good angels were your outstanding staff members!!! Brett Terpening got us right in, checked everything, was completely straight froward and honest about our need for a new alternator, battery and cables. Not a surprise as Ole Lucy is a 2000. He even spoke to my husband in Iowa so I did not have to try and pass along information that I understood in my head but would possibly have confused in conversation. He then arranged for a ride back to town so we could have lunch.
Matt Schemmel was extremely pleasant as he attempted to find a good place to eat. He suggested a couple of places then we put it in his hands and he took us where he and his own family like to go. He even made sure we knew about the frozen Yogurt place, just down the strip mall. A totally delightful lunch experience.
I don't know who my mechanic was but a BIG SHOUT OUT to him or her as well. We had no more than finished lunch and Brett called to say we were ready to go!
I believe out cashier was Sarah Salaba (if that's not right -my apologies). Sarah was incredibly patient while I dealt with the Credit Card company who would not clear my payment as the exp date was two weeks previous. All I got from them was "Yes you have plenty of available credit, I just can't access it without the new card. We could over night a new one." What a jerk!!!!! That card is now paid off and cut up! Had to have my daughter go to my house and dig out the new card and read me the #s to get it to go through. Through all of this Sarah was pleasant and supportive.
Just wanted you to know what a crack team you have going up there. They turned what could have and I believe WOULD have been a horrible road trip experience into a minor hold up. If only you weren't 250 miles away you would be MY FORD DEALER!!!!!
My eternal thanks & good wishes to ALL. It is no wonder you are #1 in Minnesota. You sure are #1 with me and Sis
Love this dealership!! Brian has the patience of a saint and was unbelievably helpful....even on his days off. My boyfriend and I both agreed working with Brian and New Prague Ford was hands down the best car buying experience ever. In about 2-3 years we will definitely be calling Brian to help us find our new truck. He went above and beyond making sure I got the car that we wanted and answered the million and six emails we sent him. He is the best!