Dodge of Burnsville

★★★☆☆
Dodge Car and Ram Truck Dealer in Burnsville, MN
  • 12101 Highway 35W South

    Burnsville, MN 55337

    Map & Directions
  • 952-894-9000

Automotive

Automotive
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Precision Tune Auto Care

1404 Co Rd 42 W Burnsville, MN

2.8 5
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Service Staff, and Parts Staff are First rate, Knowledgable, Helpful, and Caring, had everything needed to help a guy out

Thanks again,

5
★★★★★

Service Staff, and Parts Staff are First rate, Knowledgable, Helpful, and Caring, had everything needed to help a guy out

Thanks again,

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If you would like to be told what to think and treated rudely this is the place for you to buy a vehicle. I have been to this location 3 times now with each time being marked by poor salesmanship.

My first encounter with this dealership I went to look at a car that was new at the time. I told the salesman that the trunk did not suit my needs and he tried to convince me otherwise. He then tried to sell me a used SUV when I told him I really wanted a new car. My first visit ended with him telling me that I needed to decide what I wanted and go else where to find it and me telling him that I was curious about one car but since it was sitting with a flat tire I was no longer interested not knowing how long it had sat that way and what kind of damage had been done to the sidewall. Maybe he just didn't take me serious because I came in on rollerblades since it was a nice fall day. (by the way, I did go else where and bought a brand new car)

My second encounter came about 3 years later. I was shopping with my husband and looking particularily at a used Journey. The salesman did not know the specs on the vehicle and would say things that I already knew were false details. He was self-centered in small talk conversations rather focusing on us (the customer). When it came down to it he wasn't very interested in working with us to find an agreeable price or anything. As we were leaving my husband told me he didn't like the salesman and I told him it was the same one from my previous visit.

My third encounter is from very recent. My husband and I were driving through the lot looking at used vehicles to see what they had. A salesrep came up and asked if we needed help.and we said no, just looking. We then went to drive through the new cars to see the new styling for 2011 and were quickly told we needed exit because they don't want people driving around the new cars and once again asked what we were looking for. I again said just looking we don't need help. The sales representative then told me no one just looks and I said well I do and drove away. These cheap sales tactics are nothing but annoying and chase people away. Secondly, why not allow people to drive around the new cars (especially in winter)? Do they have that little confidence in their customer's driving ability? Why would you make it more of a hassle for your customers to shop? And if you don't want people to drive there, then perhaps make it impossible for a car to drive there rather then chase down customers.

For these reasons I will only ever use Burnsville Dodge as a research lot and never to actually spend money.

1
★☆☆☆☆

If you would like to be told what to think and treated rudely this is the place for you to buy a vehicle. I have been to this location 3 times now with each time being marked by poor salesmanship.

My first encounter with this dealership I went to look at a car that was new at the time. I told the salesman that the trunk did not suit my needs and he tried to convince me otherwise. He then tried to sell me a used SUV when I told him I really wanted a new car. My first visit ended with him telling me that I needed to decide what I wanted and go else where to find it and me telling him that I was curious about one car but since it was sitting with a flat tire I was no longer interested not knowing how long it had sat that way and what kind of damage had been done to the sidewall. Maybe he just didn't take me serious because I came in on rollerblades since it was a nice fall day. (by the way, I did go else where and bought a brand new car)

My second encounter came about 3 years later. I was shopping with my husband and looking particularily at a used Journey. The salesman did not know the specs on the vehicle and would say things that I already knew were false details. He was self-centered in small talk conversations rather focusing on us (the customer). When it came down to it he wasn't very interested in working with us to find an agreeable price or anything. As we were leaving my husband told me he didn't like the salesman and I told him it was the same one from my previous visit.

My third encounter is from very recent. My husband and I were driving through the lot looking at used vehicles to see what they had. A salesrep came up and asked if we needed help.and we said no, just looking. We then went to drive through the new cars to see the new styling for 2011 and were quickly told we needed exit because they don't want people driving around the new cars and once again asked what we were looking for. I again said just looking we don't need help. The sales representative then told me no one just looks and I said well I do and drove away. These cheap sales tactics are nothing but annoying and chase people away. Secondly, why not allow people to drive around the new cars (especially in winter)? Do they have that little confidence in their customer's driving ability? Why would you make it more of a hassle for your customers to shop? And if you don't want people to drive there, then perhaps make it impossible for a car to drive there rather then chase down customers.

For these reasons I will only ever use Burnsville Dodge as a research lot and never to actually spend money.

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Overall good dealership, attentive staff, fair prices and large inventory of new or used vehicles---all of which are in good condition. Service department is always busy, but working hard for you. Communication with service department is reasonable. Service advisers are knowledgeable and caring, not jut out to sell you out on services that aren't necessary.

3
★★★☆☆

Overall good dealership, attentive staff, fair prices and large inventory of new or used vehicles---all of which are in good condition. Service department is always busy, but working hard for you. Communication with service department is reasonable. Service advisers are knowledgeable and caring, not jut out to sell you out on services that aren't necessary.

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I bought my Grand Caravan SXT from Burnsville Dodge the last weekend of September. On my first pass to check out the Grand Caravan, the salesman seemed very attentive to what I was looking for and said that the SXT was definitely what I was looking for. In hindsight, all he checked on what whether I cared about leather and the rear entertainment system. Other requirements that I had grown used to in my 2000 Windstar were totally overlooked, but we'll get into that in a bit.

I brought my wife and kids (ages 4 years and 10 months) to look at the van the next day. The salesman said that he was just finishing up with another customer and would be right with us. It took him over 45 minutes to get to us! We would have left long before then, but we were already fried from dealing with the kids and the oldest was content in the playroom. I read enough of the brochure to know that I wanted to get the premium package for the improved trip computer, back-up sensors, and powered rear hatch.

The first thing that the salesman wanted to was talk price of the vehicle. So, I asked about getting a van with the premium package. He didn't have any, so he went to see if he could find any. After what seemed like 15-30 minutes, he returned with a list of vans with the premium package, and one of them had it without the extra crap we didn't want, like Sirius radio, but he seemed to be pushing the more loaded vehicles.

Getting frustrated with how he's starting out with trying to negotiate price with me, I pointed out the fact that my wife and kids haven't even seen the vehicle. So, he took us out to show us one of the Grand Caravans that he had on the lot. Wife and kids liked the van, but when the salesman pointed out that the premium package's trip computer doesn't have much more, wife wanted to save the money by not getting the premium package. I forgot all about the lack of back-up sensors and alarm. I feel he failed me by not reminding us of the other features of the premium package that we'd not be getting.

Six days after taking delivery of the van, I called the sales rep and told him that I wasn't satisfied with the van because it didn't have the back-up sensors or alarm. He said the best he could do was take the van as a trade-in on the sale of another one. He said he'd check with his manager and call me back. He never did.

I have since also learned that the salesman was supposed to ask what kind of license plate I wanted. I had to pay an extra to exchange the standard plates that he ordered for the "Support our Troops" I wanted.

1
★☆☆☆☆

I bought my Grand Caravan SXT from Burnsville Dodge the last weekend of September. On my first pass to check out the Grand Caravan, the salesman seemed very attentive to what I was looking for and said that the SXT was definitely what I was looking for. In hindsight, all he checked on what whether I cared about leather and the rear entertainment system. Other requirements that I had grown used to in my 2000 Windstar were totally overlooked, but we'll get into that in a bit.

I brought my wife and kids (ages 4 years and 10 months) to look at the van the next day. The salesman said that he was just finishing up with another customer and would be right with us. It took him over 45 minutes to get to us! We would have left long before then, but we were already fried from dealing with the kids and the oldest was content in the playroom. I read enough of the brochure to know that I wanted to get the premium package for the improved trip computer, back-up sensors, and powered rear hatch.

The first thing that the salesman wanted to was talk price of the vehicle. So, I asked about getting a van with the premium package. He didn't have any, so he went to see if he could find any. After what seemed like 15-30 minutes, he returned with a list of vans with the premium package, and one of them had it without the extra crap we didn't want, like Sirius radio, but he seemed to be pushing the more loaded vehicles.

Getting frustrated with how he's starting out with trying to negotiate price with me, I pointed out the fact that my wife and kids haven't even seen the vehicle. So, he took us out to show us one of the Grand Caravans that he had on the lot. Wife and kids liked the van, but when the salesman pointed out that the premium package's trip computer doesn't have much more, wife wanted to save the money by not getting the premium package. I forgot all about the lack of back-up sensors and alarm. I feel he failed me by not reminding us of the other features of the premium package that we'd not be getting.

Six days after taking delivery of the van, I called the sales rep and told him that I wasn't satisfied with the van because it didn't have the back-up sensors or alarm. He said the best he could do was take the van as a trade-in on the sale of another one. He said he'd check with his manager and call me back. He never did.

I have since also learned that the salesman was supposed to ask what kind of license plate I wanted. I had to pay an extra to exchange the standard plates that he ordered for the "Support our Troops" I wanted.

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Good service for oil changes if you have a coupon. They also had in stock some needed supplies for a Dodge vehicle. The waiting room is somewhat confusing to get to, but they have chairs, tv and kids area. Recently had great deal on new cars, but we didn't have the money for it.

4
★★★★☆

Good service for oil changes if you have a coupon. They also had in stock some needed supplies for a Dodge vehicle. The waiting room is somewhat confusing to get to, but they have chairs, tv and kids area. Recently had great deal on new cars, but we didn't have the money for it.

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