The Refinery

★★★★☆
This little spa's low profile and low prices make its high-quality services a sweet surprise.
  • 321 14th Ave SE 3

    Minneapolis, MN 55414

    Cross street: SE University Avenue

    Map & Directions
  • 612-331-9055

3.7662 77
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My best experience ever!

3
★★★★★

My best experience ever!

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My best experience ever!

3
★★★★★

My best experience ever!

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Not the best massage I've been but still worth it.

3
★★★★★

Not the best massage I've been but still worth it.

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Not the best massage I've been but still worth it.

3
★★★★★

Not the best massage I've been but still worth it.

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Not worth the money! The only thing about my 'spa' pedicure was that the girl (whom I will refer to as 'the girl' because she never did introduce herself) did a good job painting my nails. Other than that it suck-diddly-ucked. The

3
★★★★★

Not worth the money! The only thing about my 'spa' pedicure was that the girl (whom I will refer to as 'the girl' because she never did introduce herself) did a good job painting my nails. Other than that it suck-diddly-ucked. The

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Not worth the money! The only thing about my 'spa' pedicure was that the girl (whom I will refer to as 'the girl' because she never did introduce herself) did a good job painting my nails. Other than that it suck-diddly-ucked. The

3
★★★★★

Not worth the money! The only thing about my 'spa' pedicure was that the girl (whom I will refer to as 'the girl' because she never did introduce herself) did a good job painting my nails. Other than that it suck-diddly-ucked. The

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If I could give 0 stars I would. My partner and I went in for Brazilians, we both had different people and both had terrible experiences. We were rushed in and out in 5 minutes. She missed several spots and managed to tear a skin tag of mine the wasn't even where she should have been waxing. My partner had huge painful bumps for days after. This was not our first waxing but it was out first time here. We have NEVER been so disappointed. The price is right but the service isn't worth it.

0
★☆☆☆☆

If I could give 0 stars I would. My partner and I went in for Brazilians, we both had different people and both had terrible experiences. We were rushed in and out in 5 minutes. She missed several spots and managed to tear a skin tag of mine the wasn't even where she should have been waxing. My partner had huge painful bumps for days after. This was not our first waxing but it was out first time here. We have NEVER been so disappointed. The price is right but the service isn't worth it.

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Best Brazilian I have ever had!\nThis is BY FAR the best place I have ever been. Autumn (the owner) did an outstanding job and I will definitely continue to go here and will also be referring people to her as well. She had me in and out with little to know pain. I love this place, I can't even explain. I left with a happy hoo ha and I'd like to thank the refinery for that :)

2
★★★★★

Best Brazilian I have ever had!\nThis is BY FAR the best place I have ever been. Autumn (the owner) did an outstanding job and I will definitely continue to go here and will also be referring people to her as well. She had me in and out with little to know pain. I love this place, I can't even explain. I left with a happy hoo ha and I'd like to thank the refinery for that :)

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I found The Refinery after google-ing ""minneapolis best brazilian"" and was immediately attracted by the price. I made my first appointment and have been back three times since. The Refinery, in my opinion, may be on of the cities best kept secrets. What could be a painful, uncomfortable, expensive disaster is instead a quick and easy job, due to the cheerful and professional estheticians, who have always done a great job for me. I always leave a happy customer, and would continue going even without the great $30 price tag. I love The Refinery, and would recommend it to anybody in need of a great waxing.

2
★★★★★

I found The Refinery after google-ing ""minneapolis best brazilian"" and was immediately attracted by the price. I made my first appointment and have been back three times since. The Refinery, in my opinion, may be on of the cities best kept secrets. What could be a painful, uncomfortable, expensive disaster is instead a quick and easy job, due to the cheerful and professional estheticians, who have always done a great job for me. I always leave a happy customer, and would continue going even without the great $30 price tag. I love The Refinery, and would recommend it to anybody in need of a great waxing.

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I was in for a brazillian wax and couldn't believe the way the wax pot looked when I saw it. Overflowing with dried up cheap wax, it was NOT Nufree wax (the ONLY antibacterial wax on the market).

Towards the end of the wax when she got to my bum she apologized for drawing blood, a piece of skin was ripped off- great. Needless to say I went home, kept it clean and used the Finipil lotion as directed. I still ended up with an infection that cost me money to take care of (antibiotics).

Needless to say I won't be returning. I'm not sure how they get away with such poor service and unsanitary habits.

1
★☆☆☆☆

I was in for a brazillian wax and couldn't believe the way the wax pot looked when I saw it. Overflowing with dried up cheap wax, it was NOT Nufree wax (the ONLY antibacterial wax on the market).

Towards the end of the wax when she got to my bum she apologized for drawing blood, a piece of skin was ripped off- great. Needless to say I went home, kept it clean and used the Finipil lotion as directed. I still ended up with an infection that cost me money to take care of (antibiotics).

Needless to say I won't be returning. I'm not sure how they get away with such poor service and unsanitary habits.

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This place was Great! Krista did a great job. I am new to brazilian waxing and she took great care of me! She told me exactly how to do after care and walked me through breathing and just kept my mind off everything. Plus she offered to do the back for me! Quick and painless!

5
★★★★★

This place was Great! Krista did a great job. I am new to brazilian waxing and she took great care of me! She told me exactly how to do after care and walked me through breathing and just kept my mind off everything. Plus she offered to do the back for me! Quick and painless!

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Now I've been here before many a time and never really had too much to complain about until today. I will never go back to the Refinery again after the way I was treated. I called about 10 mins before my appointment to let them know I might be 5-10 mins late, the girl on the phone was not only rude but told me if that was the case I'd miss my appointment completely, but I might be able to still get one if i showed up . What the hell? Just tell me: ""I'm sorry we won't be able to fit you in today, we're totally booked, would you like to reschedule?"" I would've been okay with that, instead when I arrived I was treated poorly by the desk girl (obviously the one I talked to on the phone) and the woman who did my Brazilian. She was short, sarcastic and down right unpleasant. I'm sorry I was late, but I paid full price and tipped 20% for a shitty Brazilian. Sorry ladies, you've lost your touch.

0
★☆☆☆☆

Now I've been here before many a time and never really had too much to complain about until today. I will never go back to the Refinery again after the way I was treated. I called about 10 mins before my appointment to let them know I might be 5-10 mins late, the girl on the phone was not only rude but told me if that was the case I'd miss my appointment completely, but I might be able to still get one if i showed up . What the hell? Just tell me: ""I'm sorry we won't be able to fit you in today, we're totally booked, would you like to reschedule?"" I would've been okay with that, instead when I arrived I was treated poorly by the desk girl (obviously the one I talked to on the phone) and the woman who did my Brazilian. She was short, sarcastic and down right unpleasant. I'm sorry I was late, but I paid full price and tipped 20% for a shitty Brazilian. Sorry ladies, you've lost your touch.

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I'm new in town and found The Refinery through Cityserach. Nice ambiance/decor. Friendly staff. Free parking first hour with stamp. And most important for me--beautiful wax (got a Brazilian from Chris) and affordable! I'm very happy. I also like the grapeseed oil they use at the end. It's odorless and nongreasy. If you're just trying out a Brazilan for the first time, ibuprofen makes it much more tolerable....ALSO...just saw Jenna for a haircut and foil. Very happy. She did exactly what I asked. My fine, thin hair is can be unforgiving of a distracted snip, but she gave attention to each snip and cut it dry as I requested. I've had so many stylists botch a simple cut, that I'm relieved to have found Jenna! I also loved that the hair color didn't smell of ammonia (I don't actually know what's in it). And being that I can get sensory overload pretty easily, I loved that the salon was on the quiet side--you didn't have to shout to be heard.

2
★★★★★

I'm new in town and found The Refinery through Cityserach. Nice ambiance/decor. Friendly staff. Free parking first hour with stamp. And most important for me--beautiful wax (got a Brazilian from Chris) and affordable! I'm very happy. I also like the grapeseed oil they use at the end. It's odorless and nongreasy. If you're just trying out a Brazilan for the first time, ibuprofen makes it much more tolerable....ALSO...just saw Jenna for a haircut and foil. Very happy. She did exactly what I asked. My fine, thin hair is can be unforgiving of a distracted snip, but she gave attention to each snip and cut it dry as I requested. I've had so many stylists botch a simple cut, that I'm relieved to have found Jenna! I also loved that the hair color didn't smell of ammonia (I don't actually know what's in it). And being that I can get sensory overload pretty easily, I loved that the salon was on the quiet side--you didn't have to shout to be heard.

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My experience was not so great! At all. Unfortunately, the woman at another spa who typically does my waxing was ill. I was going on vacation & needed a wax immediately. \r\n\r\nI got the owner (she told me she was the owner) very quickly did my wax. I couldn't believe what typically takes 20-30 minutes could be done in half the time at nearly half the price I was paying!\r\n\r\nI was in & out so quickly that I didn't know what hit me. When I got home & checked it all out, I was so angry...I wasted $30! The job was so incredibly sloppy that I had to shave what was missed. And, througout the vaction, I had to shave daily. Not at all worth the savings!!\r\n\r\nBut...if you want cheap. This is the place. Want quality for a little bit more? There are places out there...you just have to search for them. I typically pay $40 & the extra $10 is so worth it. \r\n\r\nI told the girl who typically does my waxing about my experience. She said they are known for poor quality of work...they try to get as many people in & out as they possibly can & don't concern themselves with quality.\r\nI do NOT recommend this place unless you are very tight on money & don't care about quality.

0
★☆☆☆☆

My experience was not so great! At all. Unfortunately, the woman at another spa who typically does my waxing was ill. I was going on vacation & needed a wax immediately. \r\n\r\nI got the owner (she told me she was the owner) very quickly did my wax. I couldn't believe what typically takes 20-30 minutes could be done in half the time at nearly half the price I was paying!\r\n\r\nI was in & out so quickly that I didn't know what hit me. When I got home & checked it all out, I was so angry...I wasted $30! The job was so incredibly sloppy that I had to shave what was missed. And, througout the vaction, I had to shave daily. Not at all worth the savings!!\r\n\r\nBut...if you want cheap. This is the place. Want quality for a little bit more? There are places out there...you just have to search for them. I typically pay $40 & the extra $10 is so worth it. \r\n\r\nI told the girl who typically does my waxing about my experience. She said they are known for poor quality of work...they try to get as many people in & out as they possibly can & don't concern themselves with quality.\r\nI do NOT recommend this place unless you are very tight on money & don't care about quality.

Pros: Cheap, fast service...in & out in less than 10 minutes!

Cons: VERY sloppy work...even by the owner!!

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One's experience at any establishment is greatly determined by the quality of the individual service provider selected. So, I feel that it is important to specify exactly whose work ""spoke"" for The Refinery and established my impressions.\n\nAlison gave me an excellent Shiatsu massage that was preceded by a series of thoughtful questions designed to establish particular areas of need. She was serious, sincerely interested, welcomed feedback and any other information that would help maximize the experience.\n\nAs someone trained in both Swedish deep-tissue and Shiatsu massage, Alison has a strong and diverse knowledge base. I felt like I was in good hands.\n\nThe treatment areas are separated by dividers and curtains so there is less privacy. And the 3rd floor felt noticeably warmer; particularly on a summer day. However, she asked me a number of times how I preferred the fan to be angled for my comfort. The environment of The Refinery is simple and utilitarian. It wouldn't take much to bump up ambiance a little. Having said that, this also means the day spa lacks pretension and that the price menu is not increased to cover the cost of environmental ""niceties"".\n\nParticularly given the promotion that is being run on Shiatsu massage - 75 minutes consists of a 15 minute consult and 60 minutes of subsequent massage - this was an excellent value with a solid provider.\n\nAs a man, I can't speak to the quality of this establishment's waxing or nail care. The front desk does have a wide variety of receptionists that man it through the week so I can see how that might make it easier for the quality of initial contact to vary. Having said that, I spoke with three different people; Erin and Loren were both particularly helpful and accommodating.\n\nI'll be back. And if I choose a different treatment next time - a facial? - I'll recall the importance of getting some info on available providers so that I can find someone on par with Alison. \n\nIn other words, fellow consumers, doing a little footwork in advance insures a higher likelihood of satisfaction in the end.\n\nPeace.

2
★★★★★

One's experience at any establishment is greatly determined by the quality of the individual service provider selected. So, I feel that it is important to specify exactly whose work ""spoke"" for The Refinery and established my impressions.\n\nAlison gave me an excellent Shiatsu massage that was preceded by a series of thoughtful questions designed to establish particular areas of need. She was serious, sincerely interested, welcomed feedback and any other information that would help maximize the experience.\n\nAs someone trained in both Swedish deep-tissue and Shiatsu massage, Alison has a strong and diverse knowledge base. I felt like I was in good hands.\n\nThe treatment areas are separated by dividers and curtains so there is less privacy. And the 3rd floor felt noticeably warmer; particularly on a summer day. However, she asked me a number of times how I preferred the fan to be angled for my comfort. The environment of The Refinery is simple and utilitarian. It wouldn't take much to bump up ambiance a little. Having said that, this also means the day spa lacks pretension and that the price menu is not increased to cover the cost of environmental ""niceties"".\n\nParticularly given the promotion that is being run on Shiatsu massage - 75 minutes consists of a 15 minute consult and 60 minutes of subsequent massage - this was an excellent value with a solid provider.\n\nAs a man, I can't speak to the quality of this establishment's waxing or nail care. The front desk does have a wide variety of receptionists that man it through the week so I can see how that might make it easier for the quality of initial contact to vary. Having said that, I spoke with three different people; Erin and Loren were both particularly helpful and accommodating.\n\nI'll be back. And if I choose a different treatment next time - a facial? - I'll recall the importance of getting some info on available providers so that I can find someone on par with Alison. \n\nIn other words, fellow consumers, doing a little footwork in advance insures a higher likelihood of satisfaction in the end.\n\nPeace.

Pros: Broad knowledge base, attentive, dedicated, well-priced

Cons: 3rd floor treatment areas a bit warm, lack of ambiance

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I have been going to the Refinery for almost a year now and I must say I am very happy with my experiences there. The staff are friendly and accommodating. Jenna, the stylist who cuts my hair is awesome. She worked with me on a new style and I love it! Parking in Dinkytown is a pain, but worth it. Overall highly recommended.

2
★★★★★

I have been going to the Refinery for almost a year now and I must say I am very happy with my experiences there. The staff are friendly and accommodating. Jenna, the stylist who cuts my hair is awesome. She worked with me on a new style and I love it! Parking in Dinkytown is a pain, but worth it. Overall highly recommended.

Pros: Haircuts

Cons: Parking

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The Refinery is by far the best place to go for a full brazilian wax. The staff is very professional, friendly, and they care about you as a customer. Waxing was nearly pain free and absolutely the best I have ever received. The cost is definitely a plus too. I would highly recommend The Refinery to everyone I know.

2
★★★★★

The Refinery is by far the best place to go for a full brazilian wax. The staff is very professional, friendly, and they care about you as a customer. Waxing was nearly pain free and absolutely the best I have ever received. The cost is definitely a plus too. I would highly recommend The Refinery to everyone I know.

Pros: Friendly staff, professional demeanor, cost

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I would like to tee this up by saying I have been getting Brazilian waxes for over six years, every six to eight weeks or so - not a novice with the service, and have definitely experienced varying degrees of quality & (unpleasant) sensations during them from service providers all over the country. Some degree of pain comes with the territory, but I have never been prompted to write an unfavorable review until now.\n\nI have been in MN about two years, and after trial and error, found the Refinery. I was pretty happy with the Refinery - you see a different esthetician each time which means inconsistency, but the wax they use worked well with my skin for both Brows and Brazilians and the price cannot be beat. The Brazilian waxes are over in 15 minutes so you do not get the precision (tweezing, etc.) that you do with a spa, but I wouldn't expect it for the price and time allotted. \n\nI had a routine Brow & Brazilian booked at the Refinery in April '09 and was seen by a esthetician new to the Refinery. While I was happy with the brow shape she did, the Brazilian technique she used did not feel right during the service, and I was in so much pain afterwards I had to waddle for two days. The second night after the service, I inspected the situation with a mirror and found that my private area was an angry looking purple and red - and still in enough pain that I needed to take Advil through the third day after the service. My significant other of several years confirmed that I had never looked like that before following my Brazilians. There were no unique factors on my side (I am a natural blonde whose hair is very sparse down there after years of this service and was mid-cycle; I know having your period can make skin more sensitive - not the case here). \n\nIt was an awful, traumatizing experience - especially after contacting the salon to report what hat happened. The receptionist said that someone would contact me to discuss this, but they never did. No replacement (repeat) service was offered, and they didn't even seem to be concerned with the level of service they provide and the fact that broken skin in such a wax is what I would consider unsanitary and risky. In the future, it may cost me twice the price, but I won't ever entrust a Brazilian wax to the Refinery again.

0
★☆☆☆☆

I would like to tee this up by saying I have been getting Brazilian waxes for over six years, every six to eight weeks or so - not a novice with the service, and have definitely experienced varying degrees of quality & (unpleasant) sensations during them from service providers all over the country. Some degree of pain comes with the territory, but I have never been prompted to write an unfavorable review until now.\n\nI have been in MN about two years, and after trial and error, found the Refinery. I was pretty happy with the Refinery - you see a different esthetician each time which means inconsistency, but the wax they use worked well with my skin for both Brows and Brazilians and the price cannot be beat. The Brazilian waxes are over in 15 minutes so you do not get the precision (tweezing, etc.) that you do with a spa, but I wouldn't expect it for the price and time allotted. \n\nI had a routine Brow & Brazilian booked at the Refinery in April '09 and was seen by a esthetician new to the Refinery. While I was happy with the brow shape she did, the Brazilian technique she used did not feel right during the service, and I was in so much pain afterwards I had to waddle for two days. The second night after the service, I inspected the situation with a mirror and found that my private area was an angry looking purple and red - and still in enough pain that I needed to take Advil through the third day after the service. My significant other of several years confirmed that I had never looked like that before following my Brazilians. There were no unique factors on my side (I am a natural blonde whose hair is very sparse down there after years of this service and was mid-cycle; I know having your period can make skin more sensitive - not the case here). \n\nIt was an awful, traumatizing experience - especially after contacting the salon to report what hat happened. The receptionist said that someone would contact me to discuss this, but they never did. No replacement (repeat) service was offered, and they didn't even seem to be concerned with the level of service they provide and the fact that broken skin in such a wax is what I would consider unsanitary and risky. In the future, it may cost me twice the price, but I won't ever entrust a Brazilian wax to the Refinery again.

Pros: Cost

Cons: Inexperience + Brazilian = Traumatized delicate bits

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My girlfriends and I have been going to the Refinery for Bikini Waxes for several years now and we LOVE it! The service providers there rock! I highly recommend it to anyone needing hair removal!

5
★★★★★

My girlfriends and I have been going to the Refinery for Bikini Waxes for several years now and we LOVE it! The service providers there rock! I highly recommend it to anyone needing hair removal!

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I agree with the other posts that say you can't beat the price for a Brazilian but I also agree with the variability of service. I've been there many many times for waxing and this weekend I used a gift certificate for a facial, a body scrub, massage and paraffin dip. The woman doing the facial clearly didn't know what she was doing. It was absolutely awful. She used the wrong products for my skin type. Many of them burned when applied. When I asked her why she was doing what she was doing she had to consult a sheet and read me what it said. Two days later and my skin still looks raw and splotchy. During the body scrub the technician had me sit up instead of flipping over. It was all very awkward and at one point he even said out loud - I am so confused. The massage was more like an application of lotion. And he missed many spots all together. He didn't even massage my legs at all. Additionally the towels they used in both the facial and the body treatment are so old and scratchy they are painful! They also look dirty. When I asked him the benefits of the paraffin dip he said ""I don't know."" Then, the worst part was he said, ""Lucky you - looks like you get out of here early!"" I probably was lucky - but a rushed spa treatment isn't a benefit -- it's a ripoff.

1
★★☆☆☆

I agree with the other posts that say you can't beat the price for a Brazilian but I also agree with the variability of service. I've been there many many times for waxing and this weekend I used a gift certificate for a facial, a body scrub, massage and paraffin dip. The woman doing the facial clearly didn't know what she was doing. It was absolutely awful. She used the wrong products for my skin type. Many of them burned when applied. When I asked her why she was doing what she was doing she had to consult a sheet and read me what it said. Two days later and my skin still looks raw and splotchy. During the body scrub the technician had me sit up instead of flipping over. It was all very awkward and at one point he even said out loud - I am so confused. The massage was more like an application of lotion. And he missed many spots all together. He didn't even massage my legs at all. Additionally the towels they used in both the facial and the body treatment are so old and scratchy they are painful! They also look dirty. When I asked him the benefits of the paraffin dip he said ""I don't know."" Then, the worst part was he said, ""Lucky you - looks like you get out of here early!"" I probably was lucky - but a rushed spa treatment isn't a benefit -- it's a ripoff.

Pros: great prices

Cons: Variable service, lacking experience or technicians

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Okay let me start by saying I've had about 10 brazillians done at this salon, which was recommended to me by a friend. Overall I think this salon is a treasure, I always find a parking spot right in front, they can always fit me in the day I call, and I'm in and out of there in 10-15 minutes. HOWEVER, I have noticed some major differences in the quality of work done by the girls there. Chris is by far the best I have seen, she takes a minute or two longer than the others but it's totally worth it. Not all of them will ask if you'd like to flip over but if you ask them they're, in my experience, more than happy to do it. Avoid Angelica, who doesn't take pride in her work and makes you hold your own skin taught. Oh, and remember to ask for a packet of Finipil if they forget to give you one, that stuff is the best. So soothing!

2
★★★★☆

Okay let me start by saying I've had about 10 brazillians done at this salon, which was recommended to me by a friend. Overall I think this salon is a treasure, I always find a parking spot right in front, they can always fit me in the day I call, and I'm in and out of there in 10-15 minutes. HOWEVER, I have noticed some major differences in the quality of work done by the girls there. Chris is by far the best I have seen, she takes a minute or two longer than the others but it's totally worth it. Not all of them will ask if you'd like to flip over but if you ask them they're, in my experience, more than happy to do it. Avoid Angelica, who doesn't take pride in her work and makes you hold your own skin taught. Oh, and remember to ask for a packet of Finipil if they forget to give you one, that stuff is the best. So soothing!

Pros: Affordable, fast, friendly, professional (sometimes)

Cons: Inconsistency between waxers

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I've been frequenting The Refinery since May of last year when I decided to take the big plunge and try a Brazilian. They were recommended to me by a friend and I am very glad they were. Not only was the price right, as I see has been mentioned by many others in these reviews, but they made the whole process comfortable, thorough and quick (much appreciated as having hair ripped out of any where is always best when made a speedy process). I have gone to two different girls there (including Autumn the owner) and each time the service was great. Each girl kept up a pleasant conversation with me (Yay for distractions!)and was very sure of their process and technique. I felt I was in good hands. Every visit the result was very clean (no strays for me), very hygienic (I have NEVER seen double dipping) and consistent (both girls recommended the same aftercare to me). \r\n\r\nI have also had my hair cut there twice now. Jenna, my stylist was wonderful! I have very thick long ""in between"" hair (not quite curly, not quite straight). Not only did she manage to chat up and distract my five year old (magic!) she managed to give me what remain to this day as some of the best haircuts of my life. She even managed a very fashionable side sweep fringe for me which is quite the feat considering I have a widow's peak on top of my hair's normal ""I'll do whatever I want"" characteristics. When I came back 3 mos later for another haircut with her she remembered my daughter's name and many of my stories. She also remembered how badly she had wanted to straighten my hair the last time I was there but hadn't had time and insisted on doing it this time around for free! Any girl with my type of hair knows how incredibly awesome having someone else do that for you is. Saves time and arm ache! \r\n\r\nThe Refinery has a great relaxed atmosphere with a very beautiful calming interior. Everyone is very friendly and helpful. I've already recoomended it to friends and coworkers and will continue to do so.

2
★★★★★

I've been frequenting The Refinery since May of last year when I decided to take the big plunge and try a Brazilian. They were recommended to me by a friend and I am very glad they were. Not only was the price right, as I see has been mentioned by many others in these reviews, but they made the whole process comfortable, thorough and quick (much appreciated as having hair ripped out of any where is always best when made a speedy process). I have gone to two different girls there (including Autumn the owner) and each time the service was great. Each girl kept up a pleasant conversation with me (Yay for distractions!)and was very sure of their process and technique. I felt I was in good hands. Every visit the result was very clean (no strays for me), very hygienic (I have NEVER seen double dipping) and consistent (both girls recommended the same aftercare to me). \r\n\r\nI have also had my hair cut there twice now. Jenna, my stylist was wonderful! I have very thick long ""in between"" hair (not quite curly, not quite straight). Not only did she manage to chat up and distract my five year old (magic!) she managed to give me what remain to this day as some of the best haircuts of my life. She even managed a very fashionable side sweep fringe for me which is quite the feat considering I have a widow's peak on top of my hair's normal ""I'll do whatever I want"" characteristics. When I came back 3 mos later for another haircut with her she remembered my daughter's name and many of my stories. She also remembered how badly she had wanted to straighten my hair the last time I was there but hadn't had time and insisted on doing it this time around for free! Any girl with my type of hair knows how incredibly awesome having someone else do that for you is. Saves time and arm ache! \r\n\r\nThe Refinery has a great relaxed atmosphere with a very beautiful calming interior. Everyone is very friendly and helpful. I've already recoomended it to friends and coworkers and will continue to do so.

Pros: Great service, great price, chill atmosphere, excellent staff, validated parking

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Experienced high quality service in a laid-back environment... usually a service like this at a salon would intimidate me, but the Refinery was down to earth and I felt totally casual there. I, too, watched for any double dipping and even asked about it and they definitely use a new stick every time... I've been there several times and NEVER seen anything different. I've been to overly expensive places for my Brazilian, and nothing has come close to the satisfaction and customer service I've gotten from the Refinery. I wouldn't recommend any other place!!

2
★★★★★

Experienced high quality service in a laid-back environment... usually a service like this at a salon would intimidate me, but the Refinery was down to earth and I felt totally casual there. I, too, watched for any double dipping and even asked about it and they definitely use a new stick every time... I've been there several times and NEVER seen anything different. I've been to overly expensive places for my Brazilian, and nothing has come close to the satisfaction and customer service I've gotten from the Refinery. I wouldn't recommend any other place!!

Pros: Quick Professional Service, Great Service Providers, CASUAL environment!

Cons: Gotta love street parking in MPLS...

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I appreciated the quick and low key service. I read the reviews about the double dipping and was watchful . Happily I did not see any of that! I was pleased with the service and will go back!

2
★★★★☆

I appreciated the quick and low key service. I read the reviews about the double dipping and was watchful . Happily I did not see any of that! I was pleased with the service and will go back!

Pros: fast

Cons: traffic

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I felt like I definitely needed to leave a review. I've been to the refinery probably over 15 times. The first few times I went I saw one gal for a brazilian. Every single time I've had a brazilian done at other places I've at least been offered the option of turning over and um....doing the ""back"". Not so with her. A bit confused but I just thought that maybe it wasn't their policy to include this. Saw her once more and then saw a different girl the next time I went. This different girl asked if I wanted to flip over and do that area as well. I said yes and was glad to have found someone willing to do the whole area. Went back to her quite a few times and had no complaints. She no longer works there and so I decided to try someone else because seriously? can't beat the price. Not only did the third girl leave hair but she didn't offer to do the back. I mean, come on. I understand if that isn't included in the service at this salon, but some consistency between waxers would be nice. All three even had different aftercare techniques. With one I was treated with a cream directly after and with another I was just handed a botlle of oil. But anyways. If the back is a part of the service that you're expecting I'd advise calling and asking ahead of time if your waxer will do it.. Back to expensive brazilians elsewhere.

1
★★☆☆☆

I felt like I definitely needed to leave a review. I've been to the refinery probably over 15 times. The first few times I went I saw one gal for a brazilian. Every single time I've had a brazilian done at other places I've at least been offered the option of turning over and um....doing the ""back"". Not so with her. A bit confused but I just thought that maybe it wasn't their policy to include this. Saw her once more and then saw a different girl the next time I went. This different girl asked if I wanted to flip over and do that area as well. I said yes and was glad to have found someone willing to do the whole area. Went back to her quite a few times and had no complaints. She no longer works there and so I decided to try someone else because seriously? can't beat the price. Not only did the third girl leave hair but she didn't offer to do the back. I mean, come on. I understand if that isn't included in the service at this salon, but some consistency between waxers would be nice. All three even had different aftercare techniques. With one I was treated with a cream directly after and with another I was just handed a botlle of oil. But anyways. If the back is a part of the service that you're expecting I'd advise calling and asking ahead of time if your waxer will do it.. Back to expensive brazilians elsewhere.

Pros: prices, free parking with validation from a specific lot

Cons: waxing services aren't consistent, results differ between waxers, hair left over

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I wrote the review awhile ago on the Double Diping, here is the thing. I know they have done it, even if your waxer is not it does not mean that someone else hasn't. Different waxers also use the same tub of wax, so maybe your waxer didn't double dip but if the girl before her did..then whoa your exposed no matter what. It is also pretty obvious that the wax tubs have been around for awhile, just look at them they are nasty. I will not return to this place until I am garanteed that all wax has been disposed of and that ALL employees have been properly notified to stop double diping!

0
★☆☆☆☆

I wrote the review awhile ago on the Double Diping, here is the thing. I know they have done it, even if your waxer is not it does not mean that someone else hasn't. Different waxers also use the same tub of wax, so maybe your waxer didn't double dip but if the girl before her did..then whoa your exposed no matter what. It is also pretty obvious that the wax tubs have been around for awhile, just look at them they are nasty. I will not return to this place until I am garanteed that all wax has been disposed of and that ALL employees have been properly notified to stop double diping!

Pros: they are quick

Cons: you could pick up an STD

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The Refinery's prices can't be beat, truly, they have the cheapes brazillian in town. The experience and results, however, differ. \r\n\r\nI have had about 10 brazillians at the Refinery, some have left me with good results. Most of the time, however, there are small patches of hair remaining. The experience is typically unpleasant because of the rushed appointments (each can only be 15 minutes long) and the ambiance is poor (feels unfinished, like the walls have gone up, but painting remains). Also, parking in that area is a bar and if you have to pay for parking, it adds to the overall cost.\r\n\r\nOverall, its a case of you pay for what you get.

1
★★☆☆☆

The Refinery's prices can't be beat, truly, they have the cheapes brazillian in town. The experience and results, however, differ. \r\n\r\nI have had about 10 brazillians at the Refinery, some have left me with good results. Most of the time, however, there are small patches of hair remaining. The experience is typically unpleasant because of the rushed appointments (each can only be 15 minutes long) and the ambiance is poor (feels unfinished, like the walls have gone up, but painting remains). Also, parking in that area is a bar and if you have to pay for parking, it adds to the overall cost.\r\n\r\nOverall, its a case of you pay for what you get.

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Oh Refinery. I want to like you, I do. I like your staff, I've been back about 4 times now, trying to get it right. I recently got a Brazilian and an upper leg, and wouldn't you know it, I got home and noticed a huge spot that was missed on my leg. I should have known better--it happens every time, but d@mn it, I don't want to spend 15 minutes looking over your work!\r\n\r\nI am going to call tomorrow, and give feedback directly, but buyer beware: check the work before you leave carefully.

1
★★☆☆☆

Oh Refinery. I want to like you, I do. I like your staff, I've been back about 4 times now, trying to get it right. I recently got a Brazilian and an upper leg, and wouldn't you know it, I got home and noticed a huge spot that was missed on my leg. I should have known better--it happens every time, but d@mn it, I don't want to spend 15 minutes looking over your work!\r\n\r\nI am going to call tomorrow, and give feedback directly, but buyer beware: check the work before you leave carefully.

Pros: Cost is reasonable.

Cons: You get what you pay for--and the rooms could be much cleaner.

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I went here for my first brazilian and they were awesome!!!!! They talked me through the whole process and made me feel super comfortable! I also got my nails done and that was really awesome too it was just an express but still they spent the time to make sure everything was right! The customer service was also excellent making sure you felt comfortable and relaxed!

2
★★★★★

I went here for my first brazilian and they were awesome!!!!! They talked me through the whole process and made me feel super comfortable! I also got my nails done and that was really awesome too it was just an express but still they spent the time to make sure everything was right! The customer service was also excellent making sure you felt comfortable and relaxed!

Pros: Excellent customer service and awesome brazilians

Cons: parking

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Applying their email specials, The Refinery is the cheapest salon Brazilian wax in town, so I keep going back. The experience is good (efficient, friendly, comfortable) but the result is lacking (full areas forgotten despite my warning that ""my last wax here was a little spotty."" I've worked with three different gals and have twice gone to Autumn, the salon owner who has great reviews...and I still get an unsatisfying wax. \r\n\r\nI think The Refinery Brazilian is good for girls who don't mind strays poking out their bikini bottom, but I am really picky and want a flawless wax. For my next wax, I'm returning to twice-the-price but twice-the-value with Dana at Jon Charles Salon.

1
★★☆☆☆

Applying their email specials, The Refinery is the cheapest salon Brazilian wax in town, so I keep going back. The experience is good (efficient, friendly, comfortable) but the result is lacking (full areas forgotten despite my warning that ""my last wax here was a little spotty."" I've worked with three different gals and have twice gone to Autumn, the salon owner who has great reviews...and I still get an unsatisfying wax. \r\n\r\nI think The Refinery Brazilian is good for girls who don't mind strays poking out their bikini bottom, but I am really picky and want a flawless wax. For my next wax, I'm returning to twice-the-price but twice-the-value with Dana at Jon Charles Salon.

Pros: Friendly make-you-comfortable staff

Cons: Spotty results

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This was the best and most affordable $30 Brazilian wax I have ever got. Chris was super fast and professional. It took her less than 15 minutes to get the job done. I couldn't believe it since at my previous salons, it took about an hour. This was so fast and Chris helped me with breathing to ease the pain. I am coming back and recommending this place to my friends.

2
★★★★★

This was the best and most affordable $30 Brazilian wax I have ever got. Chris was super fast and professional. It took her less than 15 minutes to get the job done. I couldn't believe it since at my previous salons, it took about an hour. This was so fast and Chris helped me with breathing to ease the pain. I am coming back and recommending this place to my friends.

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This was not my first brazilian, however it may be my last, (at least at The Refinery). Definitely the cheapest price for the service but I think the products show for that. My skin is not super sensitive but I had a bad reaction after my brazilian. A nurse said irritated hair follicles. Whatever it may be, I won't be going back there. People were nice, but the skin itchy and irritation is so not worth it.

0
★☆☆☆☆

This was not my first brazilian, however it may be my last, (at least at The Refinery). Definitely the cheapest price for the service but I think the products show for that. My skin is not super sensitive but I had a bad reaction after my brazilian. A nurse said irritated hair follicles. Whatever it may be, I won't be going back there. People were nice, but the skin itchy and irritation is so not worth it.

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I have been in the beauty business for 14 years and have had many services, including waxing done over the years. I went to the Refinery today for the first time and although the environment is comfortable, it is not fancy, by any means. I have paid $75+ for a brazilian that wasn't half as good as the one I had today with Chris for $30. She was very nice, greeted me when I came to the front desk and got me in early. She was very fast, thorough with very minor discomfort and made conversation (no awkward silence) which is important when having this type of intimate service. If you are uncomfortable being completely exposed, I wouldn't recommend it, but then again, I wouldn't recommend having a brazilian bikini wax! She was exceptionally professional and got the job done quick and very well. \r\nThe salon was very clean, busy and comfortable. I wouldn't call it an upscale spa atmosphere, but in Dinkytown, I wasn't expecting that. If you want a fabulous brazilian wax for only $30, this is the place to go. I highly recommend seeing Chris, she was awesome and I will return and send all my friends!

2
★★★★★

I have been in the beauty business for 14 years and have had many services, including waxing done over the years. I went to the Refinery today for the first time and although the environment is comfortable, it is not fancy, by any means. I have paid $75+ for a brazilian that wasn't half as good as the one I had today with Chris for $30. She was very nice, greeted me when I came to the front desk and got me in early. She was very fast, thorough with very minor discomfort and made conversation (no awkward silence) which is important when having this type of intimate service. If you are uncomfortable being completely exposed, I wouldn't recommend it, but then again, I wouldn't recommend having a brazilian bikini wax! She was exceptionally professional and got the job done quick and very well. \r\nThe salon was very clean, busy and comfortable. I wouldn't call it an upscale spa atmosphere, but in Dinkytown, I wasn't expecting that. If you want a fabulous brazilian wax for only $30, this is the place to go. I highly recommend seeing Chris, she was awesome and I will return and send all my friends!

Pros: Price, quality, friendliness

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A few weeks ago, I went to the refinery for to get a few things waxed. I did not know where it was located, so I arrived a few minutes late. They REALLY don't like it when you are not on time. The woman talked most of the time about the fact that I was late and that she had to rush because she was completely booked the whole day. It only made me tense and was anything but relaxing. She was very efficient (read hurried) and did a sub-par to decent job. She waxed three areas in the time it would take another salon to do only one and it showed in the quality of the service. Maybe that is why she was so rushed, they don't allow adequate time to do the job well. I mean, I will admit that I was late, but it was just a couple of minutes and most salons would have booked about twice the time for the services that they did. I wasn't terribly impressed and will not return.

1
★★☆☆☆

A few weeks ago, I went to the refinery for to get a few things waxed. I did not know where it was located, so I arrived a few minutes late. They REALLY don't like it when you are not on time. The woman talked most of the time about the fact that I was late and that she had to rush because she was completely booked the whole day. It only made me tense and was anything but relaxing. She was very efficient (read hurried) and did a sub-par to decent job. She waxed three areas in the time it would take another salon to do only one and it showed in the quality of the service. Maybe that is why she was so rushed, they don't allow adequate time to do the job well. I mean, I will admit that I was late, but it was just a couple of minutes and most salons would have booked about twice the time for the services that they did. I wasn't terribly impressed and will not return.

Pros: Cost

Cons: Missed hair, rushed, not friendly service

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I was referred to the Refinery by a friend. I was very scared as I have never had a wax or anything before. It was over so quick that I didn't even have time to be scared. Autumn was awesome and I'll be going back in 4-6 weeks! HIGHLY RECOMMENDED! Also, it's easy to find parking on 15th or 14th with a meter, or in the ramp. My only negative thing is that the receptionists were really snotty, didn't look you in the eye and answered the phone very rude. Watch out for them!

2
★★★★★

I was referred to the Refinery by a friend. I was very scared as I have never had a wax or anything before. It was over so quick that I didn't even have time to be scared. Autumn was awesome and I'll be going back in 4-6 weeks! HIGHLY RECOMMENDED! Also, it's easy to find parking on 15th or 14th with a meter, or in the ramp. My only negative thing is that the receptionists were really snotty, didn't look you in the eye and answered the phone very rude. Watch out for them!

Pros: Awesome waxer, inexpensive!

Cons: Snotty receptionists

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I have been to The Refinery several times now - twice for bikini waxes and most recently for a massage. In each case, I have had a wonderful experience. The staff, especially the service providers themselves, are very friendly and nobody is ever pretentious or snooty. The bikini waxes (one from Anne-Marie and one from Chris) were both the least painful I have ever experienced, and my massage, from Stephanie, was great. She checked in on me a couple times - but not too often! - to make sure I was comfortable and that she was using the right amount of pressure, which I appreciated. I had a great experience.\r\n\r\nThe only change I would make is that it would be nice to be offered a glass of water upon arrival...just a small detail that makes me feel so much more pampered. :)

2
★★★★★

I have been to The Refinery several times now - twice for bikini waxes and most recently for a massage. In each case, I have had a wonderful experience. The staff, especially the service providers themselves, are very friendly and nobody is ever pretentious or snooty. The bikini waxes (one from Anne-Marie and one from Chris) were both the least painful I have ever experienced, and my massage, from Stephanie, was great. She checked in on me a couple times - but not too often! - to make sure I was comfortable and that she was using the right amount of pressure, which I appreciated. I had a great experience.\r\n\r\nThe only change I would make is that it would be nice to be offered a glass of water upon arrival...just a small detail that makes me feel so much more pampered. :)

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Went to the Refinery for my first brazilian wax ever. I opted to leave a triangle in the middle which turned out to be off-center and not very straight. there was lots of random hairs left over as well. Also got an abdominal wax. I think the girl was in a hurry because instead of having no hair, it's just very patchy. I can see why this place is so cheap. I really didn't plan on going through all that pain for a crappy looking wax job. Next time, I will gladly pay more somewhere else to have it done right.

1
★★☆☆☆

Went to the Refinery for my first brazilian wax ever. I opted to leave a triangle in the middle which turned out to be off-center and not very straight. there was lots of random hairs left over as well. Also got an abdominal wax. I think the girl was in a hurry because instead of having no hair, it's just very patchy. I can see why this place is so cheap. I really didn't plan on going through all that pain for a crappy looking wax job. Next time, I will gladly pay more somewhere else to have it done right.

Pros: Low cost

Cons: Low value

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I was referred to this spa by a coworker and was extremely pleased with the service. It was my first time getting a brazilian and the staff was wonderful! She walked me through every step and made sure I was comfortable. I would highly recommend this spa. Great staff, great atmosphere.

2
★★★★★

I was referred to this spa by a coworker and was extremely pleased with the service. It was my first time getting a brazilian and the staff was wonderful! She walked me through every step and made sure I was comfortable. I would highly recommend this spa. Great staff, great atmosphere.

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I got my first brazzilian wax ever here. I was so scared, but the staff was awsome. She was very quick, and it turned out great. I will go back every month, and maybe get a massage too while i'm at it. : )

2
★★★★★

I got my first brazzilian wax ever here. I was so scared, but the staff was awsome. She was very quick, and it turned out great. I will go back every month, and maybe get a massage too while i'm at it. : )

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I had the best experience at The Refinery where I received my first braziian ever. The girls were very nice at the salon and the girl who gave me the wax was very informative and helpful. She did a wonderful job and I went back the following month for another.

2
★★★★★

I had the best experience at The Refinery where I received my first braziian ever. The girls were very nice at the salon and the girl who gave me the wax was very informative and helpful. She did a wonderful job and I went back the following month for another.

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I had a great experience at the Refinery in MPLS. I went there right before a vacation to get my first ever tailored bikini wax, leg wax, and underarm wax. Daniella was my aesthetician and she was so precise, so gentle, and so quick. I had no rash or skin irritation. I had the best vacation and did not even have to pack a razor! \r\n

2
★★★★★

I had a great experience at the Refinery in MPLS. I went there right before a vacation to get my first ever tailored bikini wax, leg wax, and underarm wax. Daniella was my aesthetician and she was so precise, so gentle, and so quick. I had no rash or skin irritation. I had the best vacation and did not even have to pack a razor! \r\n

Pros: friendly, charming, inexpensive, excellent results

Cons: can't really think of one...

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Front counter help was nice and cordial. Ambience is okay - give it a 2 out of 5 stars. Too much noise for a salon/spa - I could hear the conversations of between clients and aestheticians during waxings, etc. Just a bit much for me. The woman who did my pedicure was horrible. She hardly touched my feet. I was like, ""Is that it?"" I get much better service at the small, cheap Asian nail salons that are everywhere. I was actually mortified that I paid $33 for this service! Trust me, I won't be going back. I have no idea what their other services are like but I would NOT recommend the nail services there :(

1
★★☆☆☆

Front counter help was nice and cordial. Ambience is okay - give it a 2 out of 5 stars. Too much noise for a salon/spa - I could hear the conversations of between clients and aestheticians during waxings, etc. Just a bit much for me. The woman who did my pedicure was horrible. She hardly touched my feet. I was like, ""Is that it?"" I get much better service at the small, cheap Asian nail salons that are everywhere. I was actually mortified that I paid $33 for this service! Trust me, I won't be going back. I have no idea what their other services are like but I would NOT recommend the nail services there :(

Pros: Nice location; couteous staff

Cons: Bad pedicures; some staff that just don't seem that into their jobs!

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I have been to the Refinery about 10 times. Sometimes I come out satisfied, other times not. It mainly depends on the service provider so ask for a recommendation from someone who has been there before. I have had a good massage and a bad one. A great brazilian and an AWFUL one (I have never had one more painful!!! I was seriously almost crying). An amazing facial and a really crummy one! So, it seems their level of training is not really consistent. It just depends who you get, so it's kind of a gamble. But, the prices are about the cheapest around. I guess there's a reason for it!

1
★★★☆☆

I have been to the Refinery about 10 times. Sometimes I come out satisfied, other times not. It mainly depends on the service provider so ask for a recommendation from someone who has been there before. I have had a good massage and a bad one. A great brazilian and an AWFUL one (I have never had one more painful!!! I was seriously almost crying). An amazing facial and a really crummy one! So, it seems their level of training is not really consistent. It just depends who you get, so it's kind of a gamble. But, the prices are about the cheapest around. I guess there's a reason for it!

Pros: low cost

Cons: inconsistently trained staff

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I went to Refinery for a massage. That was a waste of money. The receptionist on the second floor was very unfriendly and looked annoyed...I was told when making reservations that I would fill out a form if it's my first visit. I arrived 5-7 minutes, they didn't even give me any forms and rushed me into the massage room. My massage therapist looked like a college student with no experience. Her skills matched her looks...That was a lousy massage.\r\nI don't know about their other services, but don't go there for a massage...

0
★☆☆☆☆

I went to Refinery for a massage. That was a waste of money. The receptionist on the second floor was very unfriendly and looked annoyed...I was told when making reservations that I would fill out a form if it's my first visit. I arrived 5-7 minutes, they didn't even give me any forms and rushed me into the massage room. My massage therapist looked like a college student with no experience. Her skills matched her looks...That was a lousy massage.\r\nI don't know about their other services, but don't go there for a massage...

Cons: staff, massage threrapists

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I went to Refinery for a massage. That was a waste of money. The receptionist on the second floor was very unfriendly and looked annoyed...I was told when making reservations that I would fill out a form if it's my first visit. I arrived 5-7 minutes, they didn't even give me any forms and rushed me into the massage room. My massage therapist looked like a college student with no experience. Her skills matched her looks...That was a lousy massage. I don't know about their other services, but don't go there for a massage.

1
★☆☆☆☆

I went to Refinery for a massage. That was a waste of money. The receptionist on the second floor was very unfriendly and looked annoyed...I was told when making reservations that I would fill out a form if it's my first visit. I arrived 5-7 minutes, they didn't even give me any forms and rushed me into the massage room. My massage therapist looked like a college student with no experience. Her skills matched her looks...That was a lousy massage. I don't know about their other services, but don't go there for a massage.

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I love the refinery!!!! I get all of my waxing done there, they are able to get you in and out in 10-15 min. I've seen all of the waxing people... Amy, Ann Marie, Christine & Autumn... everyone does such a great job! I highly recommend the refinery!\r\n

2
★★★★★

I love the refinery!!!! I get all of my waxing done there, they are able to get you in and out in 10-15 min. I've seen all of the waxing people... Amy, Ann Marie, Christine & Autumn... everyone does such a great job! I highly recommend the refinery!\r\n

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For my 25th birthday, my husband whisked me off to The Refinery for six hours of pampering. It was heaven. I don't know how much he spent, but I received a manicure, pedicure, lunch (delivered from Loring Pasta Bar), a one-hour massage, facial, and then had my hair washed and styled.
The salon has a very "downtown" feel with brick walls and cool architecture. Everything was clean and well-organized. I never felt shuffled around. My day was smooth and very comfortable. Tasha, my masseuse, was excellent. All the staff was friendly and made me feel very pampered. Allison styled my straight hair into big wavy curls - perfect for dinner and a show that night! I would highly recommend The Refinery to all my girlfriends!

5
★★★★★

For my 25th birthday, my husband whisked me off to The Refinery for six hours of pampering. It was heaven. I don't know how much he spent, but I received a manicure, pedicure, lunch (delivered from Loring Pasta Bar), a one-hour massage, facial, and then had my hair washed and styled.
The salon has a very "downtown" feel with brick walls and cool architecture. Everything was clean and well-organized. I never felt shuffled around. My day was smooth and very comfortable. Tasha, my masseuse, was excellent. All the staff was friendly and made me feel very pampered. Allison styled my straight hair into big wavy curls - perfect for dinner and a show that night! I would highly recommend The Refinery to all my girlfriends!

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.

I've been going to The Refinery for about a year for waxing, and after moving here from out of state, I can assure you that they offer the fastest and most affordable brazilian waxes. I've been seeing Amy my waxing, and she is really good, but once I had to get in last minute and saw someone else, who was also great. Make sure to sign up for their weekly emails. They send you discounts every week! I recently had a massage, and it was fantastic. I'll definitely go back for massage. Next I'm going to try a facial. Because I had only ever done waxing on the first floor before my massage, I didn't even realize that they have two floors above the first one! I think this place is the best find in town.

2
★★★★★

I've been going to The Refinery for about a year for waxing, and after moving here from out of state, I can assure you that they offer the fastest and most affordable brazilian waxes. I've been seeing Amy my waxing, and she is really good, but once I had to get in last minute and saw someone else, who was also great. Make sure to sign up for their weekly emails. They send you discounts every week! I recently had a massage, and it was fantastic. I'll definitely go back for massage. Next I'm going to try a facial. Because I had only ever done waxing on the first floor before my massage, I didn't even realize that they have two floors above the first one! I think this place is the best find in town.

Pros: Fast waxing, great staff & prices

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I have been going to the Refinery for over a year, and have had every type of service, except for hair. The waxing is amazing, quick, quick, quick! And CHEAP! Because of this, they don't have time to mess around, so you can't be even 5 minutes late! I have had almost every esthetician wax me and they have all been great. Over the past few months, I have been getting facials from Kelly, and she is fantastic at really customizing, though every facial I've had has been effective. Massage is oh-so serene up on the third floor. They use warm stones during your nail services.

2
★★★★★

I have been going to the Refinery for over a year, and have had every type of service, except for hair. The waxing is amazing, quick, quick, quick! And CHEAP! Because of this, they don't have time to mess around, so you can't be even 5 minutes late! I have had almost every esthetician wax me and they have all been great. Over the past few months, I have been getting facials from Kelly, and she is fantastic at really customizing, though every facial I've had has been effective. Massage is oh-so serene up on the third floor. They use warm stones during your nail services.

Pros: Cheap, effective services.

Cons: parking, can't be late.

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I noticed that over half the reviews are from a year ago or more! I wanted to let everyone know that The Refinery has a fantastic staff committed to serving the client, and great prices! Be it nails, hair, facials, waxing, or massage - I've NEVER had a bad or poor experience and I've been using the salon since 2004. The massage therapists are very in tune to what the client wants, working out every part of the body requested. The facials are phenomenal, leaving my skin better than ever and giving me a great maitinence plan so that I can keep it looking radiant. I have my choice between Express and Spa manicures and pedicures so they can always fit my schedule! Not to mention I wouldn't trust another place for waxing! The esthis do between 15-20 Brazilian waxes a day (or more!) andI can't even compromise how comfortable I feel putting myself in their skilled hands! I am a proud regular client at The Refinery, and I've had great experiences with all staff from service providers to reception staff, I've referred all of my friends, and they feel the same way. If you are looking for a spa experience, look no further!!

2
★★★★★

I noticed that over half the reviews are from a year ago or more! I wanted to let everyone know that The Refinery has a fantastic staff committed to serving the client, and great prices! Be it nails, hair, facials, waxing, or massage - I've NEVER had a bad or poor experience and I've been using the salon since 2004. The massage therapists are very in tune to what the client wants, working out every part of the body requested. The facials are phenomenal, leaving my skin better than ever and giving me a great maitinence plan so that I can keep it looking radiant. I have my choice between Express and Spa manicures and pedicures so they can always fit my schedule! Not to mention I wouldn't trust another place for waxing! The esthis do between 15-20 Brazilian waxes a day (or more!) andI can't even compromise how comfortable I feel putting myself in their skilled hands! I am a proud regular client at The Refinery, and I've had great experiences with all staff from service providers to reception staff, I've referred all of my friends, and they feel the same way. If you are looking for a spa experience, look no further!!

Pros: Staff, Service, Timing!

 

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