HOM Furniture

★★☆☆☆
HOM Furniture is one of the nation's largest furniture retailers serving customers in the upper Midwest. Shop Sleep Express, HOM Floors, HOM World Rug
  • 3201 Country Dr

    Little Canada, MN 55117

    Cross street: 35W & Hwy 36

    Map & Directions
  • 651-634-6777

Home & Garden

Home & Garden
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2.25 4
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Hom is an unscrupulous company to purchase from. I made the mistake of purchasing from them on two separate occasions. Both purchases had issues with in the first 3 months of ownership. Of course most when you attempt to exchange or return an item you are told that its a clearance item and they no longer have it, but you can replace it but then if you purchased an extended warranty it becomes void and you lose that money. There are several other, professional, furniture companies that treat their customers far better, do not waste your time and money with Hom.

0
★☆☆☆☆

Hom is an unscrupulous company to purchase from. I made the mistake of purchasing from them on two separate occasions. Both purchases had issues with in the first 3 months of ownership. Of course most when you attempt to exchange or return an item you are told that its a clearance item and they no longer have it, but you can replace it but then if you purchased an extended warranty it becomes void and you lose that money. There are several other, professional, furniture companies that treat their customers far better, do not waste your time and money with Hom.

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Bought a futon and chair set with delivery. Half the chair was not there on delivery. Every week they promised to deliver the rest, was offered discounts due to the unbelievable delay. Today was told that they had no record of the discounts offered over the phone (get it in writing as they can't be trusted) and the delivery would be delayed by 2 weeks, ""almost guaranteed."" At this point they can take their damn furniture. I would rather have an empty living room than put up with being lied and condescended to.\r\n\r\nUpdate: Talked to a manager at the store, and things seem to be getting resolved, but I'll wait to see what happens before re-rating. Hom's phone support system is definitely lacking; talk directly to the store by walking in if you have a problem.\r\n\r\nUpdate: FINALLY delivered the rest of the set. Of course, the chair arms were not drilled properly and would not fit the rest of the chair, but the delivery guys traded them out for a properly-drilled set from the truck. I like the furniture set, but our delivery and service experience were just awful until we went back into the store. My advice is to call CS once if you have a problem, then just go talk to the store. Now I'm waiting for there to be a billing problem.

1
★★☆☆☆

Bought a futon and chair set with delivery. Half the chair was not there on delivery. Every week they promised to deliver the rest, was offered discounts due to the unbelievable delay. Today was told that they had no record of the discounts offered over the phone (get it in writing as they can't be trusted) and the delivery would be delayed by 2 weeks, ""almost guaranteed."" At this point they can take their damn furniture. I would rather have an empty living room than put up with being lied and condescended to.\r\n\r\nUpdate: Talked to a manager at the store, and things seem to be getting resolved, but I'll wait to see what happens before re-rating. Hom's phone support system is definitely lacking; talk directly to the store by walking in if you have a problem.\r\n\r\nUpdate: FINALLY delivered the rest of the set. Of course, the chair arms were not drilled properly and would not fit the rest of the chair, but the delivery guys traded them out for a properly-drilled set from the truck. I like the furniture set, but our delivery and service experience were just awful until we went back into the store. My advice is to call CS once if you have a problem, then just go talk to the store. Now I'm waiting for there to be a billing problem.

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recently went here and bought a bed, it was beautiful, but they advertised as beening amish made which I thought was cool spent lots of money.the door glides in the store worked great.The bed I got was Not the same looked good but the drawers wouldn't even open and the staff that put together didn't care. retuned this and went though the same thing 2 more times asked for different installers the store said they they would send other people never did. give up and haven't been back.

2
★★☆☆☆

recently went here and bought a bed, it was beautiful, but they advertised as beening amish made which I thought was cool spent lots of money.the door glides in the store worked great.The bed I got was Not the same looked good but the drawers wouldn't even open and the staff that put together didn't care. retuned this and went though the same thing 2 more times asked for different installers the store said they they would send other people never did. give up and haven't been back.

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Great furniture and rug store with friendly employees and great sales/discounts. Furniture for every room of the house. Store is clean and well-staffed.

4
★★★★☆

Great furniture and rug store with friendly employees and great sales/discounts. Furniture for every room of the house. Store is clean and well-staffed.

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