Snelling Company

★★☆☆☆
  • 1400 Concordia Ave

    St Paul, MN 55104

    Map & Directions
  • 651-646-7381

Automotive

Automotive
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2.0 2
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Shady at best!! I wast informed today by another company who was servicing my furnace that the furnace I purchased in October of 2006 was a previous year model. I was not informed of this by the salesman. I spoke to him today and was told that they would never have old inventory (which they did). Also, based on the difference in manufacturing date and sell date, he confirmed that they made additional margin on the furnace-which was not communicated to me the buyer.

1
★☆☆☆☆

Shady at best!! I wast informed today by another company who was servicing my furnace that the furnace I purchased in October of 2006 was a previous year model. I was not informed of this by the salesman. I spoke to him today and was told that they would never have old inventory (which they did). Also, based on the difference in manufacturing date and sell date, he confirmed that they made additional margin on the furnace-which was not communicated to me the buyer.

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I used the Snelling Company to install a split cooling system into my older home with radiant heat and no ducts.

Honestly, they did not seem very experienced at these types of cooling systems. One unit they did not level properly and it started draining the water into the room (instead of outdoors down the tubes.) Another unit had a coolant leak. Then a receiver board shorted out from the water leak and a new part had to ordered.

The good news is they returned to my house on multiple occasions and promptly addressed all problems to the best of their abilities. Within a week of installation everything was corrected and system performed as intended.

The system has now been used for two summers and I have not had any problems.

PROS: care about customer satisfaction, reliable
CONS: inexperienced at the time of my split-cooling system installation

3
★★★☆☆

I used the Snelling Company to install a split cooling system into my older home with radiant heat and no ducts.

Honestly, they did not seem very experienced at these types of cooling systems. One unit they did not level properly and it started draining the water into the room (instead of outdoors down the tubes.) Another unit had a coolant leak. Then a receiver board shorted out from the water leak and a new part had to ordered.

The good news is they returned to my house on multiple occasions and promptly addressed all problems to the best of their abilities. Within a week of installation everything was corrected and system performed as intended.

The system has now been used for two summers and I have not had any problems.

PROS: care about customer satisfaction, reliable
CONS: inexperienced at the time of my split-cooling system installation

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