We purchased an Audi a few years ago and took it to jiffy lube when it was time for the first oil change. We dropped it off becuase they were busy and came to pick it up when they called us.
We got there the Manager told up they had problems with the car whle changing the oil!
The tech. broke off the scres that held the underbody sheild on and they tried to use just regular screws to put it back on!
They would not pay for new screws from Audi directly.
We get the car home and look under and the screws were left half way out of the screw holes and then we opened the hood of the card to find one of the engine covers BROKEN OFF and laid ontop of the engine and we were not told about this.
This was very dangerous the piece could have fallen into the fan belts and caused serious damage.
We complained to the Manager and called the Jiffy Lube 800# for complaints and received no resolution from the company what so ever.
Since that day on we take it to the dealer to have all the service work done on it.
PROS: they're fast
CONS: they will not tell you if they cannot change the oil in a luxury car