Al & Alma's Supper Club

★★★★★
Corporate & personal event specialists!
  • 5201 Piper Rd

    Mound, MN 55364

    Map & Directions
  • 952-472-3098

Food

Food
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I recently went on a public cruise with Al & Alma's. It was their "Sunday Signature Brunch Cruise". I live in the area and I knew of their company, but had hever been out to go on their boats. All I can say is: WOW. What a perfect weekend

3
★★★★★

I recently went on a public cruise with Al & Alma's. It was their "Sunday Signature Brunch Cruise". I live in the area and I knew of their company, but had hever been out to go on their boats. All I can say is: WOW. What a perfect weekend

.

We called at noon on June 7 to make reservations for that evenings cruise on Lake Minnetonka for my sister from Michigan, my wife, and me. We were assured that there was much room .available. We used two Living Social coupons and one

3
★★★★★

We called at noon on June 7 to make reservations for that evenings cruise on Lake Minnetonka for my sister from Michigan, my wife, and me. We were assured that there was much room .available. We used two Living Social coupons and one

.

There's no such thing as a perfect business. But when a business makes a mistake, its response speaks volumes about its level of customer service and accountability. Al and Alma's fails embarrassingly on both points. And given the importance of supporting local businesses, it's a sad thing to see.

Particularly when it is a scheduling calender for events, the information and advertised services on a company's website must be factual and accurate. Without this, planning events for family and business colleagues becomes absolutely chaotic. Such was our experience when attempting to bring together 4 different parties for a boat tour based on incorrect information posted on Al and Alma's website.

Rather than promptly correcting the online information, taking responsibility for their mistake and honoring what was advertised, Jay (manager) couldn't have been more arrogant. He belittled the fact that plans had been put together over the course of three weeks based upon their website's misinformation. Either this company has no customer service philosophy, or they enable an insulting manager; he actually claimed that our grievance was somehow an attempt to "take advantage" of them. In most organizations, this kind of ludicrous behavior results in termination.

Upshot? By all means, be a loyal customer of local business. They deserve your support. But horrid customer service is not to be tolerated: whether the owners are next-door neighbors or corporate shareholders located overseas. In this case, take your family and business colleagues elsewhere.

0
★☆☆☆☆

There's no such thing as a perfect business. But when a business makes a mistake, its response speaks volumes about its level of customer service and accountability. Al and Alma's fails embarrassingly on both points. And given the importance of supporting local businesses, it's a sad thing to see.

Particularly when it is a scheduling calender for events, the information and advertised services on a company's website must be factual and accurate. Without this, planning events for family and business colleagues becomes absolutely chaotic. Such was our experience when attempting to bring together 4 different parties for a boat tour based on incorrect information posted on Al and Alma's website.

Rather than promptly correcting the online information, taking responsibility for their mistake and honoring what was advertised, Jay (manager) couldn't have been more arrogant. He belittled the fact that plans had been put together over the course of three weeks based upon their website's misinformation. Either this company has no customer service philosophy, or they enable an insulting manager; he actually claimed that our grievance was somehow an attempt to "take advantage" of them. In most organizations, this kind of ludicrous behavior results in termination.

Upshot? By all means, be a loyal customer of local business. They deserve your support. But horrid customer service is not to be tolerated: whether the owners are next-door neighbors or corporate shareholders located overseas. In this case, take your family and business colleagues elsewhere.

Pros: I believe in supporting local businesses...

Cons: ...but not when management is incompetent and discourteous.

.

Great food & service! gets really busy in the summer, but the winter time is the best time to go!! the owner does a wonderful job decorating and the service is always great! never have to complain :)

2
★★★★★

Great food & service! gets really busy in the summer, but the winter time is the best time to go!! the owner does a wonderful job decorating and the service is always great! never have to complain :)

.

Al & Alma's restaurant is a perfect choice if you want a quiet and relaxed atmosphere, good food, and wonderful service. The charter cruise boats are great as well --Make sure to get reservations asap-they fill up quick! I would definitely recommend Al & Alma's for any event/occasion.

2
★★★★★

Al & Alma's restaurant is a perfect choice if you want a quiet and relaxed atmosphere, good food, and wonderful service. The charter cruise boats are great as well --Make sure to get reservations asap-they fill up quick! I would definitely recommend Al & Alma's for any event/occasion.

Pros: Friendly employees, Good prices, Excellent food

Cons: gets busy, make reser

.

Al & Almas has been my favorite place to go to eat & drink this summer. The food is delicious and the service is sharp. You can go by boat, on lake Minnetonka, or by car. Their dinner cruises are perfect for any special occasion, & being that they have the biggest and best fleet on the lake it is a no-brainer to choose this quaint supper club.

2
★★★★★

Al & Almas has been my favorite place to go to eat & drink this summer. The food is delicious and the service is sharp. You can go by boat, on lake Minnetonka, or by car. Their dinner cruises are perfect for any special occasion, & being that they have the biggest and best fleet on the lake it is a no-brainer to choose this quaint supper club.

 

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