O'neill's Pizza Pub

★★☆☆☆
  • 1201 S Broadway

    Rochester, MN 55904

    Map & Directions
  • 507-529-1200

Food

Food
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The experience my family had at this place is unforgetable! Our pizza was finally brought to our table an hour 1/2 after we ordered, even though we checked in with them twice beginning at 45 minutes. When we checked out we asked to speak with a manager and the woman behind the desk not only claimed to be a manager, but also an owner. After I calmly explained that we were unhappy with the serivce, the woman completely flipped out and went off about patience and how obviously I didn't have any. She stated, "It's obvious that you don't have a job that requires patience and customer service!" Little does she know, I'm a teacher with patience of a saint! She also stated that they have a "list a mile long of people who can no longer come to thier resturant and now I am going on that list"....funny that they have a list of sooo many others that probably had the same concerns as my family! Oh, and don't worry I will never come back and I'll tell all the people I know about my horrible experience. This women at the checkout counter will hopefully enroll in some customer service classes! She was rude not only to me, but started going crazy to the next people in line too. I would not recommend this resturant to my worst enemy!

1
★☆☆☆☆

The experience my family had at this place is unforgetable! Our pizza was finally brought to our table an hour 1/2 after we ordered, even though we checked in with them twice beginning at 45 minutes. When we checked out we asked to speak with a manager and the woman behind the desk not only claimed to be a manager, but also an owner. After I calmly explained that we were unhappy with the serivce, the woman completely flipped out and went off about patience and how obviously I didn't have any. She stated, "It's obvious that you don't have a job that requires patience and customer service!" Little does she know, I'm a teacher with patience of a saint! She also stated that they have a "list a mile long of people who can no longer come to thier resturant and now I am going on that list"....funny that they have a list of sooo many others that probably had the same concerns as my family! Oh, and don't worry I will never come back and I'll tell all the people I know about my horrible experience. This women at the checkout counter will hopefully enroll in some customer service classes! She was rude not only to me, but started going crazy to the next people in line too. I would not recommend this resturant to my worst enemy!

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I really enjoyed the pizza, and the service was great. We showed up at the doors not knowing they were closed,but they let us in and made us pizza anyway! Cozy little restaurant with great employees

5
★★★★★

I really enjoyed the pizza, and the service was great. We showed up at the doors not knowing they were closed,but they let us in and made us pizza anyway! Cozy little restaurant with great employees

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We went with our family to celebrate my daughter's birthday and had our two young grandkids along. We were brought the wrong pizza and then the owner stood there and argued with us that they were right and we were wrong. When we went to pay we realized that a gratuity had already been added on the bill for the service (and pizza) that were awful. We asked to have the gratuity removed and the owner just went crazy. She started yelling and screaming at us and told us that we were to never come in again and that we were rude. We all stood there dumbfounded because we had patiently waited while a new pizza was made and didn't complain that they didn't offer even an apology for their error. It was embarrassing and undoubtedly the WORST experience I have ever had in my entire life. I would NEVER step foot in that restaurant again and believe me, the pizza was not good to begin with. The whole night was truly unbelieveable. She even called me an "old lady" and told my daughter (who's birthday it was) that she needed to clean her ears out so she can listen better next time. PLEASE avoid this restaurant at all costs. It is not worth the embarrassment or the cost. The owner's are RUDE.

1
★☆☆☆☆

We went with our family to celebrate my daughter's birthday and had our two young grandkids along. We were brought the wrong pizza and then the owner stood there and argued with us that they were right and we were wrong. When we went to pay we realized that a gratuity had already been added on the bill for the service (and pizza) that were awful. We asked to have the gratuity removed and the owner just went crazy. She started yelling and screaming at us and told us that we were to never come in again and that we were rude. We all stood there dumbfounded because we had patiently waited while a new pizza was made and didn't complain that they didn't offer even an apology for their error. It was embarrassing and undoubtedly the WORST experience I have ever had in my entire life. I would NEVER step foot in that restaurant again and believe me, the pizza was not good to begin with. The whole night was truly unbelieveable. She even called me an "old lady" and told my daughter (who's birthday it was) that she needed to clean her ears out so she can listen better next time. PLEASE avoid this restaurant at all costs. It is not worth the embarrassment or the cost. The owner's are RUDE.

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