Walser Chrysler Jeep Dodge
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Message from Walser Chrysler Jeep Dodge
Visit us and test drive a new or used Chrysler, Dodge, or Jeep in Hopkins at Walser. Serving Minnetonka, Minneapolis, and St Paul, MN
Insider Pages Reviews for Walser Chrysler Jeep Dodge
I purchased a 2005 Jeep Grand Cherokee used from Walser. While I can appreciate their "no negotiation" policy in that it eliminates all the haggling, I got the impression that they didn't care if I bought the vehicle or not. They were friendly, but offered a ridiculously low figure on my trade, and then went on to explain all the costs they incur taking the vehicle to auction, etc. I couldn't have cared less. If they take my trade to auction and it costs them a few hundred bucks, that's THEY'RE problem, not mine. I thought the price on my purchase was fair, but I didn't feel like they were willing to work for my business. My tip for other customers is to not expect to get a super deal...just a fair one.
Posted 08/04/09 | Report Abuse
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I purchased a new 2005 Chrysler Town & Country from Walser Chrysler in Hopkins. The engine went out at 80K miles, 10K after the warranty expired. The remote starter they installed does not work, neither of the passenger power doors work and their sub contractor for the rust proofing will not honor their supposedly 7 year warranty. I will NEVER EVER buy from Walser again as they will do nothing to help me with any of these issues. I hope Chrysler goes bankrupt, they make a sub standard product. I also hope Walser Chrysler in Hopkins closes as Chrysler is reducing the number of dealerships. Their Management and Customer Service are terrible. I currently have a lawsuit pending against both Chrysler LLC & Walser Chrysler in Hopkins. BEWARE, once you purchase a vehicle from them, if anything goes wrong with it, they will not stand behind it and you are on your own.
Posted 05/14/09 | Report Abuse
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Walser handles all my preventive maintenace on my Pacifica. I am very please with the level of their service, & professionalism.
All the staff is friendly and they wash my car every time. Yah
Posted 01/08/08 | Report Abuse
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My boyfriend took his car to this dealership and they gave him horrible service, overcharged him, and his car was still undriveable when he got it back.
Posted 02/13/06 | Report Abuse
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reasonable price
by Anonymous
this dealer upto my knowledge is on who has used cars at resonabel prices.he has got a wide range of variety of cars and good working condtions.my friend had purchased a honda civic from this place, and has not encountered with any trouble till date.
Posted 10/19/05 | Report Abuse
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The best thing which i like about this dealer he doesnt bargain.They offer 250 dollar coupon on your next purchase one for friend and one for family.Within 3 days you can change your car if you are not satisfied.Price are bit higher than other dealers.
You can get lots of car with great range of price.
But i would recommend this dealers to other
PROS: Prciey
CONS:
Posted 10/08/05 | Report Abuse
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Latest reviews from Citysearch.
We loved our BUYING experience.
by mswka
We LOVED our BUYING experience at Walser Jeep & Chrysler in Hopkins! Justine was our "sales" person and she was so professional(they work on ratings/reviews not commission)! Customer service is a lost art but Justine gets it! We also LOVED not having to "negotiate" our deals. They offer one price and that's it - thank you Walser!!
After the sale, I am disappointed. I feel like they have forgotten what it's like to be a new customer (or maybe they don't care?). Each phone call I made with a question (i.e. when will our financing/payment info. arrive, where do we pick up our license plates, do I make an appointment or just walk in for the first oil change, etc.) was just transferred with no or little conversation. I was encouraged but mostly concerned that their service staff offered a cell phone number to reach them so we "don't get lost in the shuffle." As we were told once, ?the service department call volume is so high that some calls are missed.? Walser, to me this is a sign that you need to make a change (i.e. more phone coverage).
Pros: Great buying experience
Cons: Disappointing after the sale
Posted 07/14/07