Randy's Sanitation

★★★★☆
  • 4351 Highway 12 SE

    Delano, MN 55328

    Map & Directions
  • 763-972-3335

About Randy's Sanitation

Hours
Mon-Fri 8:00 am - 5:00 pm Sat 8:00 am - 12:00 pm Sun Closed

Home Construction & Remodeling

Home Construction & Remodeling
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3.5 6
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Hard to do business with. Randy's customer service was called way in advance of delivering their trash cans to Cancel the service Before it even BEGAN they are charging 35.00 Remove what their incompetent Customer Service person promised would NOT happen per the phone call. The company only cares about $$$$. They dropped off a trash bin and we cancelled before they picked up any trash and charged us $35.

1
★☆☆☆☆

Hard to do business with. Randy's customer service was called way in advance of delivering their trash cans to Cancel the service Before it even BEGAN they are charging 35.00 Remove what their incompetent Customer Service person promised would NOT happen per the phone call. The company only cares about $$$$. They dropped off a trash bin and we cancelled before they picked up any trash and charged us $35.

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Overpriced and hard to do business with. Randy's customer service does not exist. The company only cares about $$$$. They dropped off a trash bin and we cancelled before they picked up any trash and charged us $35.

3
★★★★★

Overpriced and hard to do business with. Randy's customer service does not exist. The company only cares about $$$$. They dropped off a trash bin and we cancelled before they picked up any trash and charged us $35.

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I have been a customer of Randy's sanitation for 15 years. I realized a few years ago that they were charging us considerably more than the competition. Price increases without notification is standard for them - the increased price on the invoice is your notification. Also, keep in mind they bill in 3 month increments and if you cancel early you do not receive a refund for an unused service. My advice is to shop around elsewhere. Request the price including fees and tax to get the true picture. Randy's fuel charges/fees are higher than most. I found a competitor with a better price and a good reputation. When I spoke to customer service on the phone to cancel, I tried to explain why, but they were not interested in hearing it.

Last year I contacted Randy's with a competitors quote. They offered to match it if I agreed to a 1 year contract. I did so. When the contract was up, I contacted them 4 days before invoicing to inquire if the price would go up and if so how much. Their response was " ...no price increase has been imposed yet. Each billing cycle your account is reviewed by management, same as all customer accounts. You will be notified by your account invoice if a change is upcoming. " When I received the invoice 4 days later, the price had drastically increased (it was much greater than 30%). I find it hard to believe they didn't have access to this information when I contacted them the 4 days earlier. Also the word "upcoming" implies you will receive prior notice. Don't count on it.

Now my cancelation isn't in affect for 3 months, because I have to wait for the next invoicing period for it to take effect. Otherwise I don't get a refund for services. Eventhough I contacted them on the 1st day of the billing period. I believe that is the true reason they didn't have an answer for me 4 days before the invoice. Otherwise I could have canceled and they wouldn't have gotten the extra 3 months at a higher rate from me. This is poor business practice.

I will say that even though I am not thrilled with their customer service or their billing practices, I can highly recommend the truck drivers. They never missed a pick up. On occasion when people incorrectly thought it was a recognized holiday and didn't take the trash to the curb, the drivers would walk to the house to retrieve the can which was not required but greatly appreciated

1
★☆☆☆☆

I have been a customer of Randy's sanitation for 15 years. I realized a few years ago that they were charging us considerably more than the competition. Price increases without notification is standard for them - the increased price on the invoice is your notification. Also, keep in mind they bill in 3 month increments and if you cancel early you do not receive a refund for an unused service. My advice is to shop around elsewhere. Request the price including fees and tax to get the true picture. Randy's fuel charges/fees are higher than most. I found a competitor with a better price and a good reputation. When I spoke to customer service on the phone to cancel, I tried to explain why, but they were not interested in hearing it.

Last year I contacted Randy's with a competitors quote. They offered to match it if I agreed to a 1 year contract. I did so. When the contract was up, I contacted them 4 days before invoicing to inquire if the price would go up and if so how much. Their response was " ...no price increase has been imposed yet. Each billing cycle your account is reviewed by management, same as all customer accounts. You will be notified by your account invoice if a change is upcoming. " When I received the invoice 4 days later, the price had drastically increased (it was much greater than 30%). I find it hard to believe they didn't have access to this information when I contacted them the 4 days earlier. Also the word "upcoming" implies you will receive prior notice. Don't count on it.

Now my cancelation isn't in affect for 3 months, because I have to wait for the next invoicing period for it to take effect. Otherwise I don't get a refund for services. Eventhough I contacted them on the 1st day of the billing period. I believe that is the true reason they didn't have an answer for me 4 days before the invoice. Otherwise I could have canceled and they wouldn't have gotten the extra 3 months at a higher rate from me. This is poor business practice.

I will say that even though I am not thrilled with their customer service or their billing practices, I can highly recommend the truck drivers. They never missed a pick up. On occasion when people incorrectly thought it was a recognized holiday and didn't take the trash to the curb, the drivers would walk to the house to retrieve the can which was not required but greatly appreciated

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DO NOT USE THIS COMPANY. They are way over priced and the customer service is horrible. I mistakenly ordered the wrong size of dumpster because they do not have pictures on their website of the different dumpsters they offer. I asked to

3
★★★★★

DO NOT USE THIS COMPANY. They are way over priced and the customer service is horrible. I mistakenly ordered the wrong size of dumpster because they do not have pictures on their website of the different dumpsters they offer. I asked to

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I shopped around for the best price in trash service and Randy's was the best deal. I've been with them for the last 4 years and I can't complain. The pick up yard wast and even my Christmas tree for a nominal fee.

4
★★★★☆

I shopped around for the best price in trash service and Randy's was the best deal. I've been with them for the last 4 years and I can't complain. The pick up yard wast and even my Christmas tree for a nominal fee.

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Can't really complain about Randy's Sanitation. They are complarible with the other haulers, are consistent with their pickup times (barring rough weather) and always the quietest. Offer yard waste and special pick-up service (old applicance, large items) for a minimal charge.

3
★★★☆☆

Can't really complain about Randy's Sanitation. They are complarible with the other haulers, are consistent with their pickup times (barring rough weather) and always the quietest. Offer yard waste and special pick-up service (old applicance, large items) for a minimal charge.

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