Master Pool & Spa

★★★★☆
  • 6415 Wayzata Blvd

    St Louis Park, MN 55426

    Map & Directions
  • 952-253-0665

About Master Pool & Spa

Hours
Mon-Fri, 9am - 6pm; Sat-Sun, 10am - 5pm

Home & Garden

Home & Garden
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Thank god I did some research before buying from these guys. They put on a traveling show to sell their hot tubs around the country and are total scam artists. They will lie and say whatever they need to in order to rip you off. You actually end up paying more at these shows than at a dealer. They have to pay for all of that TV advertising and to travel around the country with big hot tubs and used car salesman.

Run run run from this shady dishonest company. Do not believe a thing their salesman tell you. They told me that they have chemical free spas. I have since learned that this is not true and you will get a bacteria infection if you don't add chemicals.

1
★☆☆☆☆

Thank god I did some research before buying from these guys. They put on a traveling show to sell their hot tubs around the country and are total scam artists. They will lie and say whatever they need to in order to rip you off. You actually end up paying more at these shows than at a dealer. They have to pay for all of that TV advertising and to travel around the country with big hot tubs and used car salesman.

Run run run from this shady dishonest company. Do not believe a thing their salesman tell you. They told me that they have chemical free spas. I have since learned that this is not true and you will get a bacteria infection if you don't add chemicals.

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.

I purchased my MasterSpa at a show they had in St. Paul earlier in the summer at the fair grounds, and i couldn't be happier! The delivery guys had it here 2 days after i bought it and i had it up and running that day! Its helped a ton with my back problems from my accident and its easy to maintain. From the time of purchase until now i don't have ANY complaints! Great service and a friendly staff! Thanks again guys! -The Castello Family.

5
★★★★★

I purchased my MasterSpa at a show they had in St. Paul earlier in the summer at the fair grounds, and i couldn't be happier! The delivery guys had it here 2 days after i bought it and i had it up and running that day! Its helped a ton with my back problems from my accident and its easy to maintain. From the time of purchase until now i don't have ANY complaints! Great service and a friendly staff! Thanks again guys! -The Castello Family.

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.

Awesome purchase & great customer service. We use the spa daily and it has been proved to be a great investment, Thanks Guys!

3
★★★★★

Awesome purchase & great customer service. We use the spa daily and it has been proved to be a great investment, Thanks Guys!

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We purchased our MasterSpa from the Spa pool & BBQ show and we have loved every moment having it, easy delivery, setup, and they have been extremely helpful since. they have our recommendation!

3
★★★★★

We purchased our MasterSpa from the Spa pool & BBQ show and we have loved every moment having it, easy delivery, setup, and they have been extremely helpful since. they have our recommendation!

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This company puts on scam shows around the country. This address is listed on their "spa show" website. They deceive people into thinking that multiple manufacturers are represented. They won't service the product after the sale. They

3
★★★★★

This company puts on scam shows around the country. This address is listed on their "spa show" website. They deceive people into thinking that multiple manufacturers are represented. They won't service the product after the sale. They

.

Absolutely LOVE my new spa. The delivery men were great Feels fantastic. Thank you so much. Exceeded my expectations, truly!

3
★★★★★

Absolutely LOVE my new spa. The delivery men were great Feels fantastic. Thank you so much. Exceeded my expectations, truly!

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I bought a swim spa last march at a saddled event in Shokopee and couldn't be more pleased with the professionalism if the sales woman, the hard work of the delivery men, and costumer service I received since I filed it up! (they didn't even get upset when I accidentally put it into a no heat mode and they explained everything over the phone and reminded me to clean off my filters! First time owner mistakes and all, they were extremely patient with me!) I enjoy it so much in fact I went into te local store and purchased a hot tub for our cabin in Baxter!! I also recommended them to one if my handicap neighbors and she bought a smaller version if my own. They gave me a great referral gift, and sent someone to her house to show her how it works, and install lifts so she could use her spa when she's alone to help with the cover. Whomever has anything derogatory to say mut not have really done business with them, because they have been fabulous to work with from the start, and give me discounts on everything even one year later. I'd recommend them to all my family and friends for a great tub it swimming spa!

5
★★★★★

I bought a swim spa last march at a saddled event in Shokopee and couldn't be more pleased with the professionalism if the sales woman, the hard work of the delivery men, and costumer service I received since I filed it up! (they didn't even get upset when I accidentally put it into a no heat mode and they explained everything over the phone and reminded me to clean off my filters! First time owner mistakes and all, they were extremely patient with me!) I enjoy it so much in fact I went into te local store and purchased a hot tub for our cabin in Baxter!! I also recommended them to one if my handicap neighbors and she bought a smaller version if my own. They gave me a great referral gift, and sent someone to her house to show her how it works, and install lifts so she could use her spa when she's alone to help with the cover. Whomever has anything derogatory to say mut not have really done business with them, because they have been fabulous to work with from the start, and give me discounts on everything even one year later. I'd recommend them to all my family and friends for a great tub it swimming spa!

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.

I saw this company at a show in my area they are completely overpriced and not a good product.
Dont believe the hype on all the TV ads you see buy any where but from them

1
★☆☆☆☆

I saw this company at a show in my area they are completely overpriced and not a good product.
Dont believe the hype on all the TV ads you see buy any where but from them

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0 out of 1 people found this review helpful.

.

Attended show in Denver and bought a Master Spa. Delivered a week later, cover had forklift holes in it. Delivery contractor made a note and said to contact Master Pool & Spa and they would replace. Went back to second show, showed

3
★★★★★

Attended show in Denver and bought a Master Spa. Delivered a week later, cover had forklift holes in it. Delivery contractor made a note and said to contact Master Pool & Spa and they would replace. Went back to second show, showed

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Bought a spa at an "expo" event from these guys. Went home and researched the product and the company and found out they are a shady business. I returned the next day to cancel the contract, but they "refused." What they won't admit is

3
★★★★★

Bought a spa at an "expo" event from these guys. Went home and researched the product and the company and found out they are a shady business. I returned the next day to cancel the contract, but they "refused." What they won't admit is

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I feel that this company has done a terrific job over the years. When I purchased my tub in 2000 I did the research and found that they had the best product. Now 11 years later they are still here to help me with my chemical and filter needs and they still represent MasterSpas so their service department is always there when needed. The Customer Service Staff at the front desk are very knowledgeable and always friendly. They have my business.

5
★★★★★

I feel that this company has done a terrific job over the years. When I purchased my tub in 2000 I did the research and found that they had the best product. Now 11 years later they are still here to help me with my chemical and filter needs and they still represent MasterSpas so their service department is always there when needed. The Customer Service Staff at the front desk are very knowledgeable and always friendly. They have my business.

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1 out of 1 people found this review helpful.

.

It's amazing to me how varied these reviews are. My personal experience has been fantastic. Pamela was my salesperson. She helped us choose the perfect hot tub. She even sent us a special spa pillow because my wife is petite. The delivery crew was very nice. Overall great experience and we love our new spa

5
★★★★★

It's amazing to me how varied these reviews are. My personal experience has been fantastic. Pamela was my salesperson. She helped us choose the perfect hot tub. She even sent us a special spa pillow because my wife is petite. The delivery crew was very nice. Overall great experience and we love our new spa

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1 out of 1 people found this review helpful.

.

I disagree... I LOVE Master Pool and Spa... I have a hottub of my own... and my dad works there.. so i get my share of swimming when i go there...

3
★★★★★

I disagree... I LOVE Master Pool and Spa... I have a hottub of my own... and my dad works there.. so i get my share of swimming when i go there...

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Sounds like many of the complaints are based on customers paying with credit. Theses are purchases that depreciate, cash back program or not, the item will be worth 1/2 or what you bought it for as soon as it leaves the showroom floor. I liked my buying experience and will say that my LSX, has always worked great. Yes the cost to keep these running is high, maybe $500/1000 PER YEAR. but is the cost to keep anything else cheap? Ie. boats, cars. Fact is The Master Spa product is great and won the Consumers Digest spa of the year award for my product and year bought, so I'm pretty happy. Now is my product expensive? Yes and I usually buy that way because such products (best) usually last forever. I expect to get 15-20 years out of mine!))))

5
★★★★★

Sounds like many of the complaints are based on customers paying with credit. Theses are purchases that depreciate, cash back program or not, the item will be worth 1/2 or what you bought it for as soon as it leaves the showroom floor. I liked my buying experience and will say that my LSX, has always worked great. Yes the cost to keep these running is high, maybe $500/1000 PER YEAR. but is the cost to keep anything else cheap? Ie. boats, cars. Fact is The Master Spa product is great and won the Consumers Digest spa of the year award for my product and year bought, so I'm pretty happy. Now is my product expensive? Yes and I usually buy that way because such products (best) usually last forever. I expect to get 15-20 years out of mine!))))

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1 out of 1 people found this review helpful.

.

I found mater pool and spa a verry good company they worked with me to be able to obtain a spa of my dreams, now my family and I have been using it a lot and realy like it and we always have a great time using it. Dave in delivery was very nice and profesional, and was verry helpfull, thanks Dave. I would highly recomend master pool and spa.

From The Perez family

4
★★★★☆

I found mater pool and spa a verry good company they worked with me to be able to obtain a spa of my dreams, now my family and I have been using it a lot and realy like it and we always have a great time using it. Dave in delivery was very nice and profesional, and was verry helpfull, thanks Dave. I would highly recomend master pool and spa.

From The Perez family

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1 out of 1 people found this review helpful.

.

I cannot believe this person is still in business. All these reviews are true. Sadly the line of spas he carries right now (they have changrd often) is pretty good! Too bad he is the contact point. NEVER in this world/life time would I consider doing business with him. How many times can a person change their company name to keep swindling others! Pool Concepts, Master Pool and Spa, MSP, Hot Productions-------------------------------------- Why not just cust throught the chase--And now they say they are "Factory direct"????????????

1
★☆☆☆☆

I cannot believe this person is still in business. All these reviews are true. Sadly the line of spas he carries right now (they have changrd often) is pretty good! Too bad he is the contact point. NEVER in this world/life time would I consider doing business with him. How many times can a person change their company name to keep swindling others! Pool Concepts, Master Pool and Spa, MSP, Hot Productions-------------------------------------- Why not just cust throught the chase--And now they say they are "Factory direct"????????????

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1 out of 1 people found this review helpful.

.

This place is a constant lie! When it was pool and spa concepts barb erickson,(ross ericksons then wife) owned the store after the store name was dragged through the dirt for fraud for the cash back program barb sold to ex husband Ross. He then change name of store to master pool& spa witch the same crooked things happend. Almost like a mob racket,many people were tricked in to buyin tubs with a cash back promise or other wild promises from sales and store manager. Store has been shut down before for tax evasion and other money related problems. Also is suspected of the same things in new jersey. I hope I save at least one customer from having this on going racket suck them in. Ross erickson, if you hear that name hide your checkbook

4
★★★★☆

This place is a constant lie! When it was pool and spa concepts barb erickson,(ross ericksons then wife) owned the store after the store name was dragged through the dirt for fraud for the cash back program barb sold to ex husband Ross. He then change name of store to master pool& spa witch the same crooked things happend. Almost like a mob racket,many people were tricked in to buyin tubs with a cash back promise or other wild promises from sales and store manager. Store has been shut down before for tax evasion and other money related problems. Also is suspected of the same things in new jersey. I hope I save at least one customer from having this on going racket suck them in. Ross erickson, if you hear that name hide your checkbook

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0 out of 1 people found this review helpful.

.

Pool and spa concepts, master pool and spa whatever you call it, it's all the same,lies and pushy sales.They say tubs are chemical free then u have to buy 1000$ worth of chemicals or more a year. Ross and ex wife barb have together owned store when it was concepts, then tax evasion and cash back fraud programs made them hide and change names to master pool and spa. Almost like a mob racket they started back at it with the cash back program. So shop somewhere else!

4
★★★★☆

Pool and spa concepts, master pool and spa whatever you call it, it's all the same,lies and pushy sales.They say tubs are chemical free then u have to buy 1000$ worth of chemicals or more a year. Ross and ex wife barb have together owned store when it was concepts, then tax evasion and cash back fraud programs made them hide and change names to master pool and spa. Almost like a mob racket they started back at it with the cash back program. So shop somewhere else!

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1 out of 1 people found this review helpful.

.

they charged for fixing leaks in hot tub and it still leaks after the repair and they won't do anything to help with the problem. It cost 500.00 to come and do the repairs and they won't even stand behind it

0
★☆☆☆☆

they charged for fixing leaks in hot tub and it still leaks after the repair and they won't do anything to help with the problem. It cost 500.00 to come and do the repairs and they won't even stand behind it

Pros: nothing

Cons: terrible service staff

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don't even think about them and don't let Ross talk you into any rebate program it and he is full of cow manure. he should be in jail. for all the people he conned money out of on the rebate program that is why they had to change the name of their company.

1
★☆☆☆☆

don't even think about them and don't let Ross talk you into any rebate program it and he is full of cow manure. he should be in jail. for all the people he conned money out of on the rebate program that is why they had to change the name of their company.

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3 out of 4 people found this review helpful.

Business Response:

Incorrect Information This information is completely incorrect. Ross Erickson, does not nor did he ever own the compan, Pool and Spa Concepts, or Reflection Pools. Pool and Spa Concepts was owned by a woman named Barbara Bach, and the business and all of it's assets was purchased by Mr. Erickson in 2003, which is verifiable by the State of Minnesota. The "Cash Back" program had nothing to do with Mr. Erickson. Please verify all information before posting any negative comments. We have many satisfied customers and as always, in any business, you can not please every customer.
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i was lied too many times, delivered less of a spa then the one I was sold, STAY AWAY from this dealer.

0
★☆☆☆☆

i was lied too many times, delivered less of a spa then the one I was sold, STAY AWAY from this dealer.

Pros: they will be out of buisness soon

Cons: everything

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Ross the owner is a crook. With high pressure sales and faulty product, I had to post this. Ross seemed to be intoxicated when I met him at the home and garden show,and just had a crooked look to him.DO NOT SHOP HERE!

1
★☆☆☆☆

Ross the owner is a crook. With high pressure sales and faulty product, I had to post this. Ross seemed to be intoxicated when I met him at the home and garden show,and just had a crooked look to him.DO NOT SHOP HERE!

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2 out of 3 people found this review helpful.

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