Rum River Automotive

★★★★☆
  • 101 4th Ave N

    Princeton, MN 55371

    Map & Directions
  • 763-389-3811

3.6 5
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I am very disappointed with the service I received from Rum River Automotive. I brought our truck in for it needed a new transmission. (This was warranty work through a third party warranty service.) Transmission was replaced and when we picked it up it started acting up only 30 minutes after leaving the shop. I immediately called the shop and told them it was not working right. The issue was not occurring all the time so we were told to bring it in when it was occurring. So we did, and of course the issue did not reoccur for them for the 2 days they had it. So when they called me to pick it up I was told that there was a diagnosis fee of over $130 for us to pick it up and we would have to pay this fee out of pocket each and every time we bring it in until they can get the issue to occur for them.
I was never told that I would have to pay a diagnosis fee for this and felt this was horrible on their end for the issues started occurring 30 mins after we picked it up from them!!! The only labor they did to the truck was their mistake in the beginning for the shifting linkage was off from when they installed the transmission. So in short they drove the truck 2 times and the issue did not reoccur for them and charged us over $130 and would continue to charge us until the issue occurs for them.
Appalled by this, I called around to multiple places after finding this out and not one told me that they would charge a fee for them to drive it around and try to get the issue to reoccur. I was very upset by this and will not EVER give my business to Rum River Auto again. In my calling around inquiring about how other shops operate or handle these types of issues, another shop in town, that DID NOT even do the initial work on our truck, offered to help diagnose the issue at no cost out of our pocket. If we bring it to them when it is acting up for us they will drive it around for without charging us anything.
I understand that there are wages that need to be paid and it is covered by the labor costs, the diagnosis fee and what not, but when you have issues with something 30 mins after leaving and it is not an issue that is constant, I feel that Rum River Auto should stand behind their work and help us try to figure out what is wrong without charging us each time.

1
★☆☆☆☆

I am very disappointed with the service I received from Rum River Automotive. I brought our truck in for it needed a new transmission. (This was warranty work through a third party warranty service.) Transmission was replaced and when we picked it up it started acting up only 30 minutes after leaving the shop. I immediately called the shop and told them it was not working right. The issue was not occurring all the time so we were told to bring it in when it was occurring. So we did, and of course the issue did not reoccur for them for the 2 days they had it. So when they called me to pick it up I was told that there was a diagnosis fee of over $130 for us to pick it up and we would have to pay this fee out of pocket each and every time we bring it in until they can get the issue to occur for them.
I was never told that I would have to pay a diagnosis fee for this and felt this was horrible on their end for the issues started occurring 30 mins after we picked it up from them!!! The only labor they did to the truck was their mistake in the beginning for the shifting linkage was off from when they installed the transmission. So in short they drove the truck 2 times and the issue did not reoccur for them and charged us over $130 and would continue to charge us until the issue occurs for them.
Appalled by this, I called around to multiple places after finding this out and not one told me that they would charge a fee for them to drive it around and try to get the issue to reoccur. I was very upset by this and will not EVER give my business to Rum River Auto again. In my calling around inquiring about how other shops operate or handle these types of issues, another shop in town, that DID NOT even do the initial work on our truck, offered to help diagnose the issue at no cost out of our pocket. If we bring it to them when it is acting up for us they will drive it around for without charging us anything.
I understand that there are wages that need to be paid and it is covered by the labor costs, the diagnosis fee and what not, but when you have issues with something 30 mins after leaving and it is not an issue that is constant, I feel that Rum River Auto should stand behind their work and help us try to figure out what is wrong without charging us each time.

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accommodated my dad's van that has a dropped ramp during repairs.

4
★★★★☆

accommodated my dad's van that has a dropped ramp during repairs.

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I was new to the area and as a single female very hesitant to find a new auto repair shop. I love the way I have been treated and more importantly how my vehicle has been cared for. Kelly is amazing at articulating what is suggest and and why with a no pressure approach. I have been going to Rum River for about a year now and will continue!

5
★★★★★

I was new to the area and as a single female very hesitant to find a new auto repair shop. I love the way I have been treated and more importantly how my vehicle has been cared for. Kelly is amazing at articulating what is suggest and and why with a no pressure approach. I have been going to Rum River for about a year now and will continue!

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They were very timely with their work and didn't try to push any extra services or parts on me after doing and inspection on my vehicle. I will go back due to the great customer service.

4
★★★★☆

They were very timely with their work and didn't try to push any extra services or parts on me after doing and inspection on my vehicle. I will go back due to the great customer service.

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Being new to the Princeton area I needed to find an automotive repair shop to maintain my two vehicles. I stopped in to their shop and was impressed by the cleanleness of their shop and customer waiting area
I made an appointment for one of my vehicles and the work was done in a timely manner and the customer service was excellant. I would recommend this shop to anyone. I will return to them the next time I need maintaince or repair on my car.

4
★★★★☆

Being new to the Princeton area I needed to find an automotive repair shop to maintain my two vehicles. I stopped in to their shop and was impressed by the cleanleness of their shop and customer waiting area
I made an appointment for one of my vehicles and the work was done in a timely manner and the customer service was excellant. I would recommend this shop to anyone. I will return to them the next time I need maintaince or repair on my car.

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More about Rum River Automotive

auto repair, car repair, tires, brake repair, oil change, engine repair, muffler, exhaust, vehicle maintenance, radiator repair, transmission repair, wheel alignment, tune up, air conditioning etc�?�

 

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