ERIK'S - Bike Board Ski

★★★★☆
The Midwest's Bike, Ski, and Board Experts
  • 6850 Hemlock Ln N

    Maple Grove, MN 55369

    Map & Directions
  • 763-391-7888

About ERIK'S - Bike Board Ski

Hours
Sun 12pm-5pm, Mon-Fri 10am-8pm, Sat 10am-6pm

Unclassified

Unclassified
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I had a great experience with their customer service. They showed me which bike to get which was best for me.

5
★★★★★

I had a great experience with their customer service. They showed me which bike to get which was best for me.

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I have been a customer of Erik's for about 6 years now. Our family has purchased two new bikes and go to the St. Louis park location for all service. The staff is knowledgeable and friendly, and I highly recommend them to anyone who asks.
It was during a recent visit that I had my first "hiccup" with the relationship that has been developed over the past six years - I hope Erik personally get's a chance to read this and respond!
I enquired about joining Eriks bike club which has a number of good perks, including a free Erik's biking shirt when you join. When I went to join I was informed that the largest size shirt they had was XL. I requested a 2XL ( I am 6" 5' tall) and I was informed that some calls would need to be made and that they would get back to me. Two weeks passed with no phone call, so I personally went back to the store and enquired as to why I was not contacted. An apology was offered and accepted, and then a phone call to another location revealed that there are no shirts larger than XL available (even though the store sells 2XL shirts), and that Erik's was not willing to resolve this matter on my behalf. It would appear that only people that are of a "average size" are eligible to join the bike club. That smacks of discrimination (intentional or not) to me!I have spent alot of $$$ at Erik's in the past and until now I have been completely satisfied. It was very disappointing that whoever was on the other end of the phone call would not/could not empower the great staff at this location to do the right thing by a loyal customer. I guess I will have to wear a competitor's shirt as I bike!
You and I have met on several occassions Erik, and until now I was always impressed with the way you ran your business. I think you need to address this, and I would welcome a resolution to this for me and others who may have experienced this as well.

Sincerely,
Steve McBride - St. Louis Park - (My contact info is in your data base!)

1
★★☆☆☆

I have been a customer of Erik's for about 6 years now. Our family has purchased two new bikes and go to the St. Louis park location for all service. The staff is knowledgeable and friendly, and I highly recommend them to anyone who asks.
It was during a recent visit that I had my first "hiccup" with the relationship that has been developed over the past six years - I hope Erik personally get's a chance to read this and respond!
I enquired about joining Eriks bike club which has a number of good perks, including a free Erik's biking shirt when you join. When I went to join I was informed that the largest size shirt they had was XL. I requested a 2XL ( I am 6" 5' tall) and I was informed that some calls would need to be made and that they would get back to me. Two weeks passed with no phone call, so I personally went back to the store and enquired as to why I was not contacted. An apology was offered and accepted, and then a phone call to another location revealed that there are no shirts larger than XL available (even though the store sells 2XL shirts), and that Erik's was not willing to resolve this matter on my behalf. It would appear that only people that are of a "average size" are eligible to join the bike club. That smacks of discrimination (intentional or not) to me!I have spent alot of $$$ at Erik's in the past and until now I have been completely satisfied. It was very disappointing that whoever was on the other end of the phone call would not/could not empower the great staff at this location to do the right thing by a loyal customer. I guess I will have to wear a competitor's shirt as I bike!
You and I have met on several occassions Erik, and until now I was always impressed with the way you ran your business. I think you need to address this, and I would welcome a resolution to this for me and others who may have experienced this as well.

Sincerely,
Steve McBride - St. Louis Park - (My contact info is in your data base!)

Pros: Great service - Fair prices

Cons: Not all customers are allowed to be "eligible" for the bike club based on their size

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My fiance and I were recently looking for a road bike for her. We went to Erik's, where the service was very attentive; they took the time to explain the bikes. I am a fairly knowledgable road cyclist and tend to know the bikes from research beforehand. The salesperson there was not misleading with respect to the bikes, kept the discussion to bike features, and didn't excessively push "women's" bikes, bike colors, or other superficialities unnecessarily (I observed this happening more than I would have thought with my fiance). We didn't end up getting the bike there; however, this is because we found a better fit in a line of bikes they didn't carry. I would certainly visit Erik's again.

2
★★★★☆

My fiance and I were recently looking for a road bike for her. We went to Erik's, where the service was very attentive; they took the time to explain the bikes. I am a fairly knowledgable road cyclist and tend to know the bikes from research beforehand. The salesperson there was not misleading with respect to the bikes, kept the discussion to bike features, and didn't excessively push "women's" bikes, bike colors, or other superficialities unnecessarily (I observed this happening more than I would have thought with my fiance). We didn't end up getting the bike there; however, this is because we found a better fit in a line of bikes they didn't carry. I would certainly visit Erik's again.

Pros: attentive service, decent closeouts section for a LBS, didn't talk down to women

Cons: mostly specialized and cannondales (may be a pro for you)

Message from ERIK'S - Bike Board Ski

Erik??s Bike and Board is the leading bike, ski & snowboard retailer with locations throughout Minnesota and Wisconsin. As the USA's leading dealer for Specialized and Raleigh, shoppers can find exceptional products at exceptional prices. ??When Erik Saltvold (CEO & Founder) started his business at the young age of 13, it was his goal to be the best place to buy bikes. This goal has evolved into a mission for not only Erik, but also for his employees. Be a great host. Offer professional, knowledgeable service in a friendly store environment. Make if fun to shop at Erik??s Bike and Board.



Erik??s Bike and Board recently was voted Best Bike Shop in the USA by bicycle industry suppliers and representatives across the country. There are over 4,500 retail bike stores in the United States and Erik??s Bike and Board has been recognized as the best overall.??



In addition, Erik??s Bike and Board has been selected as a Top 100 Bike Retailer every year since 2005. City Pages, a local Twin Cities publication, announced Erik??s Bike and Board as the Reader??s Choice Best Bike Shop in the Twin Cities for over 10 years. ??Erik's Bike and Board is dedicated to the communities in which we do business. Through event sponsorships and support for non-profit community programs, we strive to promote a healthy lifestyle through cycling, snowboarding or skateboarding.

More about ERIK'S - Bike Board Ski

Same Day Bicycle Service, Repairs, Adjustments, Maintenance, Bicycle Fit Lab, TRU FIT Bicycle Fitting, Accessory Installation, Professional Assembly, 2 Years Free Bicycle Adjustments, Lifetime Extended Parts Warranty, Bicycle & Burley Trade-Ins, Professional Snowboard and Downhill Ski Set Up, Skateboard Service, Kids Downhill Ski or Snowboard Leasing

 

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