Sanctuary Salonspa

★★★☆☆
  • 995 Prairie Center Dr

    Eden Prairie, MN 55344

    Map & Directions
  • 952-949-1313

Personal Services

Personal Services
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The last few times I've been at Sanctuary in Eden Prairie (I've been at both) have been ho-hum. I've been going to another salon. So, now I have a gift certificate I have to spend. Thought I'd get a full-foil. Their website under Haircare and Make-up said $90. (No mention of all the variables that have to be considered.) When I called to ask, the "manager said, "We've been updating our website for one year. Those prices aren't right. Our website states that we can change our prices whenever we want". Apparently the disclaimer it is at the bottom of the "about us" page of the website, nicely buried. I'd didn't have time to search for the disclaimer so I guess I believe her. Instead of the $90 I can pay $110 for a stylist with no experience or I can pay $140 for a stylist who is middle of the road. Of course there is no guarantee of satisfaction. As I was told, "You get what you pay for." The price can also change depending on length of my hair, how thick it is, how much color is used, etc etc etc... I understand paying more for experience, but the whole pricing thing seems very shady. The website also states they were voted 2008 Best of in City Pages. That's the downtown Minneapolis location - far away from E.P. Try another salon - at least most can quote from the phone, instead of waiting until they have you in the chair.

0
★☆☆☆☆

The last few times I've been at Sanctuary in Eden Prairie (I've been at both) have been ho-hum. I've been going to another salon. So, now I have a gift certificate I have to spend. Thought I'd get a full-foil. Their website under Haircare and Make-up said $90. (No mention of all the variables that have to be considered.) When I called to ask, the "manager said, "We've been updating our website for one year. Those prices aren't right. Our website states that we can change our prices whenever we want". Apparently the disclaimer it is at the bottom of the "about us" page of the website, nicely buried. I'd didn't have time to search for the disclaimer so I guess I believe her. Instead of the $90 I can pay $110 for a stylist with no experience or I can pay $140 for a stylist who is middle of the road. Of course there is no guarantee of satisfaction. As I was told, "You get what you pay for." The price can also change depending on length of my hair, how thick it is, how much color is used, etc etc etc... I understand paying more for experience, but the whole pricing thing seems very shady. The website also states they were voted 2008 Best of in City Pages. That's the downtown Minneapolis location - far away from E.P. Try another salon - at least most can quote from the phone, instead of waiting until they have you in the chair.

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I have been to the Sanctuary several years ago and recently went back for some spa services. Overall, the salon is not too bad.. just outdated and in need of some renovations. Locker room and massage waiting area are not great, front desk and spa staff wonderful! Prices are high considering the facility, services make up for it though

1
★★★☆☆

I have been to the Sanctuary several years ago and recently went back for some spa services. Overall, the salon is not too bad.. just outdated and in need of some renovations. Locker room and massage waiting area are not great, front desk and spa staff wonderful! Prices are high considering the facility, services make up for it though

Pros: Large range of services, large staff

Cons: Salon in desperate need of renovation

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I went to this spa because it was rated so highly with awards etc. I walked in to one girl at the front desk swarmed by a line of customers. (apparently they do not have enough staff on hand) After waiting for around 10 min, I was checked in by a dark haired, unprofessional looking manager. She informed me I was late (obviously-I'd been waiting in like!) & rushed back to the spa. Not only was there a shortage on locker keys (I had to change while the manager waited with a master key), their waiting room is so small I had to sit in between 2 males-rather uncomfortable. The massge was amazing, the therapist was very professional & knew exactly what to do for my back. After the massage, I waited in my robe for the manager to come unlock my locker, she didn't seem too thrilled to help as she was texting behind the desk when I approached her. I would have enjoyed a shower but both were occupied so instead I changed and went to the front to take care of my bill. After waiting for several minutes for the ONE receptionist, I was on my way out of there never to go back again! All in all, the place is outdated, understaffed and the management snotty (with no reason to be!) Go to spalon, juut or some other place that doesn't skimp on their staffing and amenities to their customers who are paying for an enjoyable experience!

1
★★☆☆☆

I went to this spa because it was rated so highly with awards etc. I walked in to one girl at the front desk swarmed by a line of customers. (apparently they do not have enough staff on hand) After waiting for around 10 min, I was checked in by a dark haired, unprofessional looking manager. She informed me I was late (obviously-I'd been waiting in like!) & rushed back to the spa. Not only was there a shortage on locker keys (I had to change while the manager waited with a master key), their waiting room is so small I had to sit in between 2 males-rather uncomfortable. The massge was amazing, the therapist was very professional & knew exactly what to do for my back. After the massage, I waited in my robe for the manager to come unlock my locker, she didn't seem too thrilled to help as she was texting behind the desk when I approached her. I would have enjoyed a shower but both were occupied so instead I changed and went to the front to take care of my bill. After waiting for several minutes for the ONE receptionist, I was on my way out of there never to go back again! All in all, the place is outdated, understaffed and the management snotty (with no reason to be!) Go to spalon, juut or some other place that doesn't skimp on their staffing and amenities to their customers who are paying for an enjoyable experience!

Pros: Massage therapist was amazing!!

Cons: Understaffed front desk, unprofessional looking manager

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I was burned by the wax after going in for a eye brow wax, the person I dont remember her name didnt tell me and both eyes were done. I had two large red burns where she had waxed that stayed for 3-4 days. I was not scarred only very scared and very insulted. When I complained I was told not to come back.to their salon.

0
★☆☆☆☆

I was burned by the wax after going in for a eye brow wax, the person I dont remember her name didnt tell me and both eyes were done. I had two large red burns where she had waxed that stayed for 3-4 days. I was not scarred only very scared and very insulted. When I complained I was told not to come back.to their salon.

Pros: It smells nice and the salon is decorated well

Cons: Snotty rude stuck up staff.

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Last monday I hadn my hair done by Leanna at Sanctuary. It was a standard cut and all over dye. I had zero waiting time. Staff was friendly and helpful. Leanna was the first stylist I have ever enjoyed talking to. Not only that, but she listened to my concerns about my hair "going red" when dyed. My hair is now a beautiful dark chocolate brown! What I came away with was a relaxing experience by a fun stylist who did a great job with the cut and dye. I will definately be going to her again!

2
★★★★☆

Last monday I hadn my hair done by Leanna at Sanctuary. It was a standard cut and all over dye. I had zero waiting time. Staff was friendly and helpful. Leanna was the first stylist I have ever enjoyed talking to. Not only that, but she listened to my concerns about my hair "going red" when dyed. My hair is now a beautiful dark chocolate brown! What I came away with was a relaxing experience by a fun stylist who did a great job with the cut and dye. I will definately be going to her again!

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I made a haircut appointment 4 weeks in advance at 5pm. I got a call on the DAY OF the appointment saying that my stylist was running about 20 minutes behind. No big deal. I got another call about 10 minutes later saying that some other stylist went into labor so my stylist was suddenly unavailable. I asked if I could get in with someone else and they scheduled me with a different stylist at 530pm. No big deal again. I show up at 530, check in and sit down. About a half an hour goes by and I asked what the hold up was and the front desk girl (the same one who checked me in) said she would find out. She came back up about 5 minutes later and said 'Oh, um, I guess nobody communicated to the stylist that you were here.' WHAT? and then she says 'Would you like to reschedule?' Um NO She was the one who not only called me every single time, but she was also the one who checked me in!!! What a waste of time. I will never step foot in this salon again and will strongly advise everyone I know to go elsewhere.

0
★☆☆☆☆

I made a haircut appointment 4 weeks in advance at 5pm. I got a call on the DAY OF the appointment saying that my stylist was running about 20 minutes behind. No big deal. I got another call about 10 minutes later saying that some other stylist went into labor so my stylist was suddenly unavailable. I asked if I could get in with someone else and they scheduled me with a different stylist at 530pm. No big deal again. I show up at 530, check in and sit down. About a half an hour goes by and I asked what the hold up was and the front desk girl (the same one who checked me in) said she would find out. She came back up about 5 minutes later and said 'Oh, um, I guess nobody communicated to the stylist that you were here.' WHAT? and then she says 'Would you like to reschedule?' Um NO She was the one who not only called me every single time, but she was also the one who checked me in!!! What a waste of time. I will never step foot in this salon again and will strongly advise everyone I know to go elsewhere.

Pros: Prodcut

Cons: Customer service on par with 2nd graders

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I scheduled an appointment, which apparently no one entered into the system. So I had to wait. The lady I got was in a rush from the start, the eyebrow tint was terrible. I am fair skinned with blonde hair and it looked like i colored them on with black sharpie marker. I got my make-up done as well, which she also rushed through, I looked like I had escaped from the circus when i left...about half an hour later. Worst service I had ever had.

0
★☆☆☆☆

I scheduled an appointment, which apparently no one entered into the system. So I had to wait. The lady I got was in a rush from the start, the eyebrow tint was terrible. I am fair skinned with blonde hair and it looked like i colored them on with black sharpie marker. I got my make-up done as well, which she also rushed through, I looked like I had escaped from the circus when i left...about half an hour later. Worst service I had ever had.

Pros: location

Cons: rushed staff, poor quality over all with results

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I'm giving this a below average because of the awful hair experiences I have had. I told the stylist I wanted blond, came home red with black roots. Made an appt to redo it and she said she was going to charge me again. I refused, and they let me redo it for free, she STILL could not cover up my roots-WTF? Seriously awful. I got a gift certificate for a massage and did a 1/2 spa day. The girl who did it was OUTSTANDING! First Brazilian wax and made me feel comfortable and at ease. Will go back for that, but wouldn't let one person there touch my hair again! Need an Aveda salon? Go to New Reflections, they are not snotty, or think they are above everyone else like they do here.

1
★★☆☆☆

I'm giving this a below average because of the awful hair experiences I have had. I told the stylist I wanted blond, came home red with black roots. Made an appt to redo it and she said she was going to charge me again. I refused, and they let me redo it for free, she STILL could not cover up my roots-WTF? Seriously awful. I got a gift certificate for a massage and did a 1/2 spa day. The girl who did it was OUTSTANDING! First Brazilian wax and made me feel comfortable and at ease. Will go back for that, but wouldn't let one person there touch my hair again! Need an Aveda salon? Go to New Reflections, they are not snotty, or think they are above everyone else like they do here.

Pros: Spa is amazing, staff there is excellent

Cons: Stylists are horrible, tried different ones, no one knows how to color.

.

After so many horrifyinig experiences at twin city area salons, i've finally found my perfect match. Samantha is incedibly talented and of course so fun to hang out with for solid hour or two in the salon. The Salon is beautiful with a garden in the center, and I have never had a bad experience at the front desk.

2
★★★★★

After so many horrifyinig experiences at twin city area salons, i've finally found my perfect match. Samantha is incedibly talented and of course so fun to hang out with for solid hour or two in the salon. The Salon is beautiful with a garden in the center, and I have never had a bad experience at the front desk.

Pros: Convenient location and parking, incredible talent, atmosphere

Cons: none, prices are what they are! you get what you pay for people!!

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Your appointment will surely be cancelled or moved or nonexistant when you arrive - and they will blame you and tell you it must have been how you communicated the request. Then the management will SAY they will do something for you like a free pedicure, and then you will get nothing but 10% off. The massage therapist will talk through your service, and the shower won't drain in the dressing room, and you will pay through the nose for this kind of service. COMPLETE WASTE OF MONEY AND TIME - go to Spalon Montage or ANYWHERE ELSE. This has happened to me MORE THAN ONCE AT THIS SPA!

0
★☆☆☆☆

Your appointment will surely be cancelled or moved or nonexistant when you arrive - and they will blame you and tell you it must have been how you communicated the request. Then the management will SAY they will do something for you like a free pedicure, and then you will get nothing but 10% off. The massage therapist will talk through your service, and the shower won't drain in the dressing room, and you will pay through the nose for this kind of service. COMPLETE WASTE OF MONEY AND TIME - go to Spalon Montage or ANYWHERE ELSE. This has happened to me MORE THAN ONCE AT THIS SPA!

Pros: location for suburban dwellers

Cons: CUSTOMER SERVICE

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I chose this salon to do my hair for my wedding because my fiance had given me a gift certificate to Sanctuary for Christmas. It is a very nice salon, and for the most part I was happy with my hair trial a week before my wedding. SO...the day of my wedding I had a 4:00 p.m. appointment (evening wedding) and I go to the reception desk to check in, and the girl told me that I had CANCELLED my appointment and rescheduled for the following WEDNESDAY. Of course I had done no such thing. Why would I do that? It didn't help that the girl at the front desk was rude and arrogant and completely unhelpful. Luckily the person who my stylist was "supposed" to see at that time (because they had booked her with someone else) hadn't shown up yet, so I got in, but I was completely unimpressed with that whole experience.
When I finally got in I asked my stylist what happened and she said that she had noticed on her schedule that they had switched me to Wednesday and she thought that was "weird." Yeah, I'd say it's a little weird when someone changes their wedding to the following Wednesday a week before the big day. I wish she would have followed up and double-checked that.
They do nice work and it's a pretty place, but I wouldn't go to them again if it was for a special event. Too much hassle and stress.

1
★★★☆☆

I chose this salon to do my hair for my wedding because my fiance had given me a gift certificate to Sanctuary for Christmas. It is a very nice salon, and for the most part I was happy with my hair trial a week before my wedding. SO...the day of my wedding I had a 4:00 p.m. appointment (evening wedding) and I go to the reception desk to check in, and the girl told me that I had CANCELLED my appointment and rescheduled for the following WEDNESDAY. Of course I had done no such thing. Why would I do that? It didn't help that the girl at the front desk was rude and arrogant and completely unhelpful. Luckily the person who my stylist was "supposed" to see at that time (because they had booked her with someone else) hadn't shown up yet, so I got in, but I was completely unimpressed with that whole experience.
When I finally got in I asked my stylist what happened and she said that she had noticed on her schedule that they had switched me to Wednesday and she thought that was "weird." Yeah, I'd say it's a little weird when someone changes their wedding to the following Wednesday a week before the big day. I wish she would have followed up and double-checked that.
They do nice work and it's a pretty place, but I wouldn't go to them again if it was for a special event. Too much hassle and stress.

Pros: Nice atmosphere

Cons: Unreliable

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I have been going to the Sanctuary Salonspa for several years. I just happened to go on this page and decided I needed to add my input. The Sanctuary continues to get better all the time with new services and special experiences. For example, this last summer they added outdoor massage to their services! They set up a private outdoor area for giving massages. It is beautiful back there and when getting a massage - it is hard to imagine you are in Minnesota. Anyway, they continue to give me relaxing experiences - even when I am having my hair done - to say the least about my spa services! This is truly a Sanctuary with wonderful relaxing experiences!

2
★★★★★

I have been going to the Sanctuary Salonspa for several years. I just happened to go on this page and decided I needed to add my input. The Sanctuary continues to get better all the time with new services and special experiences. For example, this last summer they added outdoor massage to their services! They set up a private outdoor area for giving massages. It is beautiful back there and when getting a massage - it is hard to imagine you are in Minnesota. Anyway, they continue to give me relaxing experiences - even when I am having my hair done - to say the least about my spa services! This is truly a Sanctuary with wonderful relaxing experiences!

Pros: atmosphere, customer service grea, products

Cons: busy

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This spa is incredible and offers more than 100 total services! The atmosphere is very relaxed and calming. They offer the best packages to get a masage, pedicure as well as facial for under $100. They know how to make you feel like a queen and certainly know how to make you feel completely relaxed and refefreshed. I would recommend spending a good half day here and really treating yourself. It is also nice to bring a friend with you.

PROS: Total Relaxation
CONS: Too Pricey to do every week.

5
★★★★★

This spa is incredible and offers more than 100 total services! The atmosphere is very relaxed and calming. They offer the best packages to get a masage, pedicure as well as facial for under $100. They know how to make you feel like a queen and certainly know how to make you feel completely relaxed and refefreshed. I would recommend spending a good half day here and really treating yourself. It is also nice to bring a friend with you.

PROS: Total Relaxation
CONS: Too Pricey to do every week.

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they really make you feel comfortable here. They accomodate you in every way including free drinks. The people that work there are sincere and nice and really do try to find the best way to make you have an enjoyable experience

5
★★★★★

they really make you feel comfortable here. They accomodate you in every way including free drinks. The people that work there are sincere and nice and really do try to find the best way to make you have an enjoyable experience

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.

I had my wedding appt and the stylist called in sick. Okay...it happens. I was then scheduled with a less experienced stylist (She had never done a bride before!) and paid the higher cost for the original stylist! They didn't let me know that I had overpaid. When I found out & called, the manager of the salon couldn't even bother him/herself to call me. I spoke to a very helpful person. However, it was annoying to go back and forth through this person to see how they were going to take care of this.
After several calls, they issued me a gift card ("for my trouble"). For my trouble?!? There was no compensation for my trouble! The gift card was for the amount that I overpaid. If you are getting services for an important event, I would suggest going somewhere a little more reliable and customer service friendly.

1
★★☆☆☆

I had my wedding appt and the stylist called in sick. Okay...it happens. I was then scheduled with a less experienced stylist (She had never done a bride before!) and paid the higher cost for the original stylist! They didn't let me know that I had overpaid. When I found out & called, the manager of the salon couldn't even bother him/herself to call me. I spoke to a very helpful person. However, it was annoying to go back and forth through this person to see how they were going to take care of this.
After several calls, they issued me a gift card ("for my trouble"). For my trouble?!? There was no compensation for my trouble! The gift card was for the amount that I overpaid. If you are getting services for an important event, I would suggest going somewhere a little more reliable and customer service friendly.

Pros: eyebrow shaping

Cons: see above

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I always feel welcome when I go to Sanctuary. While I'm waiting for my haircut my coat is taken and hung up for me and I'm given complimentary tea. That alone would make me love Sanctuary, but I've also never gotten a bad haircut, and their prices aren't much more than a regular salon.

5
★★★★★

I always feel welcome when I go to Sanctuary. While I'm waiting for my haircut my coat is taken and hung up for me and I'm given complimentary tea. That alone would make me love Sanctuary, but I've also never gotten a bad haircut, and their prices aren't much more than a regular salon.

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.

The design and feel of this spa was excellent. You feel that you are in a place of relaxation and pampering when you first walk into the lobby. The colors and design are both pleasing and soothing. The counter help was both helpful and friendly. The massage room was calming and comfortable, (but for brief moment, you could hear the people in the next room). I would recommend this spa to anyone looking for a long or brief retreat.

2
★★★★☆

The design and feel of this spa was excellent. You feel that you are in a place of relaxation and pampering when you first walk into the lobby. The colors and design are both pleasing and soothing. The counter help was both helpful and friendly. The massage room was calming and comfortable, (but for brief moment, you could hear the people in the next room). I would recommend this spa to anyone looking for a long or brief retreat.

Pros: Size of location, Friendly Staff

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I have went to the Sanctuary several times over the past few years. I also previously went to Spalone Montage and feel that the Sanctuary is a step up in every way. Their bathroom has a wonderful steam shower (that you can use for free!) You are charged for that service at Spalone. They also have tons of products for you to try that are available in the bathroom to use following your massage. The Aveda products and the Aveda tea are a huge plus as well!

2
★★★★★

I have went to the Sanctuary several times over the past few years. I also previously went to Spalone Montage and feel that the Sanctuary is a step up in every way. Their bathroom has a wonderful steam shower (that you can use for free!) You are charged for that service at Spalone. They also have tons of products for you to try that are available in the bathroom to use following your massage. The Aveda products and the Aveda tea are a huge plus as well!

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I love going to the Sanctuary Salonspa. I have been a client there for over two years and the facility and the services get better every time! The employees are very customer service oriented and really seem to enjoy being there and working on their clients. They are the best! The menu offers many services that are reasonably priced for what they do!

2
★★★★★

I love going to the Sanctuary Salonspa. I have been a client there for over two years and the facility and the services get better every time! The employees are very customer service oriented and really seem to enjoy being there and working on their clients. They are the best! The menu offers many services that are reasonably priced for what they do!

Pros: value, customer service, friendly

Cons: none

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The Sanctuary really is a beautiful place to go and be pampered. It's contemporary interior, excellent staff, and easy parking make this salon easy to get into and a pleasure to stay at.

2
★★★★★

The Sanctuary really is a beautiful place to go and be pampered. It's contemporary interior, excellent staff, and easy parking make this salon easy to get into and a pleasure to stay at.

Pros: Beautiful Facilities, Easy Parking, Excellent Staff

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My sister and I were in MN visiting our mother and made 3 appointments at the spa. The day before we were scheduled we found out there was a mix-up and they accidently cancelled 2 of the appointments--even though we had confirmation and had the names of the people we were scheduled with. After much back and forth they said they could "squeeze" 2 of us in, but the third would not be able to get an appointment. Obviously this was not acceptable so we had to forfit our trip to the spa. The manager was not overly helpful and did not go out of her way to fix their mistake. Therefore, we will never go back--and will tell everyone we know not to go.

0
★☆☆☆☆

My sister and I were in MN visiting our mother and made 3 appointments at the spa. The day before we were scheduled we found out there was a mix-up and they accidently cancelled 2 of the appointments--even though we had confirmation and had the names of the people we were scheduled with. After much back and forth they said they could "squeeze" 2 of us in, but the third would not be able to get an appointment. Obviously this was not acceptable so we had to forfit our trip to the spa. The manager was not overly helpful and did not go out of her way to fix their mistake. Therefore, we will never go back--and will tell everyone we know not to go.

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In Short
Aveda-trained technicians calibrate their efforts toward one all-important goal: making their middle-aged clientele look younger. Anti-aging treatments, microdermabrasion and the Sonic Youth facial, (a combination of…

 

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