Baby Grand

★★★★☆
  • 1137 Grand Ave

    St Paul, MN 55105

    Map & Directions
  • 651-224-4414

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Would absolutely NOT recommend this store. The owners have the worst customer service and talk to you like you're an idiot. Absolutely do not stand behind their products. When picking out a stroller I worked with the son owner in Hopkins

3
★★★★★

Would absolutely NOT recommend this store. The owners have the worst customer service and talk to you like you're an idiot. Absolutely do not stand behind their products. When picking out a stroller I worked with the son owner in Hopkins

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Customer Experience: Horrible. The store treated my wife and mother in law like they were below class. We ordered a hand bag for a baby shower 6 WEEKS before the shower. We checked back twice and each time they said they would call us.

3
★★★★★

Customer Experience: Horrible. The store treated my wife and mother in law like they were below class. We ordered a hand bag for a baby shower 6 WEEKS before the shower. We checked back twice and each time they said they would call us.

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Love that the people that work there know what to recommend.

3
★★★★★

Love that the people that work there know what to recommend.

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I wanted to shop local, but will be going to Babies R Us (or wherever else) after suffering through Baby Grand. They do have nice stuff, but such does not makeup for the litany of problems I had there.

First, the two shop ladies I worked

3
★★★★★

I wanted to shop local, but will be going to Babies R Us (or wherever else) after suffering through Baby Grand. They do have nice stuff, but such does not makeup for the litany of problems I had there.

First, the two shop ladies I worked

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I was ALL excited to go to Baby Grand; pregnant with my 1st child and start decorating the nursery. I should have known better as on our first visit, we got nothing but a look in our direction...not a "hello" or "what are we shopping for

3
★★★★★

I was ALL excited to go to Baby Grand; pregnant with my 1st child and start decorating the nursery. I should have known better as on our first visit, we got nothing but a look in our direction...not a "hello" or "what are we shopping for

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I am SO glad I found Baby Grand! Being new to the twin cities (and state!) and a first time mom, this store was a life-saver! It was so nice to be able to get everything we needed in one place from such knowledgeable staff. A lot of people tried warning me not to shop in such a "high end" boutique because it's SO expensive but I did a lot of price comparison before buying anything and they were right on track with their competition. They even told me they would pricematch any other deal I found elsewhere.
I ended up buying my crib, changing table, rocking chair, stroller, carseat, bedding, cloth diapers, and various other little things through them.
The only thing I might note, is that my bedding took far longer than I was originally quoted. But in their defense, the fabric was on backorder from the company and when they were aware of it, they notified me. Obviously things happen that are out of their control and they dealt with the issue very well.
Will definitely be going back to Baby Grand for things as my little girl gets bigger, and when we have another child.

5
★★★★★

I am SO glad I found Baby Grand! Being new to the twin cities (and state!) and a first time mom, this store was a life-saver! It was so nice to be able to get everything we needed in one place from such knowledgeable staff. A lot of people tried warning me not to shop in such a "high end" boutique because it's SO expensive but I did a lot of price comparison before buying anything and they were right on track with their competition. They even told me they would pricematch any other deal I found elsewhere.
I ended up buying my crib, changing table, rocking chair, stroller, carseat, bedding, cloth diapers, and various other little things through them.
The only thing I might note, is that my bedding took far longer than I was originally quoted. But in their defense, the fabric was on backorder from the company and when they were aware of it, they notified me. Obviously things happen that are out of their control and they dealt with the issue very well.
Will definitely be going back to Baby Grand for things as my little girl gets bigger, and when we have another child.

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.

I am SO glad I found this store! Being new to the twin cities (and state!) and a first time mom, this store was a life-saver! It was so nice to be able to get everything we needed in one place from such knowledgeable staff. A lot of

3
★★★★★

I am SO glad I found this store! Being new to the twin cities (and state!) and a first time mom, this store was a life-saver! It was so nice to be able to get everything we needed in one place from such knowledgeable staff. A lot of

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OK, so I am a neighborhood person and I try to support the local shops by buying local and not shopping online. I have been burned more than once (I know, shame on me) by Baby Grand. It breaks my heart, to be honest. The store is lovely

3
★★★★★

OK, so I am a neighborhood person and I try to support the local shops by buying local and not shopping online. I have been burned more than once (I know, shame on me) by Baby Grand. It breaks my heart, to be honest. The store is lovely

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Baby Grand has a great selection of the baby gifts you WANT to have. Walking into Babies R Us is overwhelming because there are 30 options for every item. Baby Grand already has done the legwork and research and found the very best, small

3
★★★★★

Baby Grand has a great selection of the baby gifts you WANT to have. Walking into Babies R Us is overwhelming because there are 30 options for every item. Baby Grand already has done the legwork and research and found the very best, small

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I enjoyed shopping at Baby Grand's Hopkins location because it was clean, bright, and had a great selection. The selection was similar to USA Baby and the prices were comparable or just slightly higher. I worked with Joe one evening and he is very knowledgeable about the products and features. I went home to sleep on my decision, returned the next day, and sadly Joe was off. The sales person on the floor that day was clueless and couldn't figure out how to get me a sales quote for what I wanted to buy. She said she'd email me the info and we could place the order over the phone. I never heard back. That experience turned me off and I never went back. I bought my furniture, stroller, and car seat at USA Baby. However, after experiencing poor customer service with USA Baby, I'm starting to think it's just the business - these baby stores make tons of money and have a captive buyer group without even trying. It's disappointing the service isn't more consistent. But at least Baby Grand keeps its stores clean and presentable.

3
★★★☆☆

I enjoyed shopping at Baby Grand's Hopkins location because it was clean, bright, and had a great selection. The selection was similar to USA Baby and the prices were comparable or just slightly higher. I worked with Joe one evening and he is very knowledgeable about the products and features. I went home to sleep on my decision, returned the next day, and sadly Joe was off. The sales person on the floor that day was clueless and couldn't figure out how to get me a sales quote for what I wanted to buy. She said she'd email me the info and we could place the order over the phone. I never heard back. That experience turned me off and I never went back. I bought my furniture, stroller, and car seat at USA Baby. However, after experiencing poor customer service with USA Baby, I'm starting to think it's just the business - these baby stores make tons of money and have a captive buyer group without even trying. It's disappointing the service isn't more consistent. But at least Baby Grand keeps its stores clean and presentable.

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.

I had the absolute BEST experience shopping at Baby Grand! I went to the St. Paul location first and got an idea of what I was looking for to make my nursery so special. I worked with the staff which was very helpful and they suggested that I visit the Hopkins location so that I had every possible option before making my final decision. When I got to the Hopkins location I worked with Joe who was very helpful and knew so much about the furniture, which pieces would go together and what I would really need in my nursery. When I made my decision to go with the furniture they helped set up delivery and everything. You won't find service like this on any website or chain baby stores. I will definitely be recommending Baby Grand to my friends!

5
★★★★★

I had the absolute BEST experience shopping at Baby Grand! I went to the St. Paul location first and got an idea of what I was looking for to make my nursery so special. I worked with the staff which was very helpful and they suggested that I visit the Hopkins location so that I had every possible option before making my final decision. When I got to the Hopkins location I worked with Joe who was very helpful and knew so much about the furniture, which pieces would go together and what I would really need in my nursery. When I made my decision to go with the furniture they helped set up delivery and everything. You won't find service like this on any website or chain baby stores. I will definitely be recommending Baby Grand to my friends!

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.

I have two children and have acquired all my baby needs at this wonderful store! In working with the staff there I got the feeling that they cared about me personally and in making my experience a good one. They have extensive knowledge on all the baby products from car seats to furniture and were also VERY helpful in setting up my registry. I'd say they have everything you need there as a Babies R Us or Target would, and beyond...but the service and care you receive plus the unique products available is what sets them apart! I'd shop there again and recommend it to all. Check it out!

2
★★★★★

I have two children and have acquired all my baby needs at this wonderful store! In working with the staff there I got the feeling that they cared about me personally and in making my experience a good one. They have extensive knowledge on all the baby products from car seats to furniture and were also VERY helpful in setting up my registry. I'd say they have everything you need there as a Babies R Us or Target would, and beyond...but the service and care you receive plus the unique products available is what sets them apart! I'd shop there again and recommend it to all. Check it out!

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Baby Grand completely exceeded my expectations. Usually if you have a good experience with a store, you don't normally write a review, but I felt compelled after seeing these recent negative posts to write a glowing review :) I have three kids and have purchased all my furniture with Baby Grand. I've also used their delivery and set up service with all three - which is less expensive and more accommodating than anywhere else (good luck having something delivered from an online site!) They even were able to deliver the furniture on the weekends which was most convenient for my husband and I. I was completely satisfied and tell everyone to get their furniture (and all other items) with Baby Grand.

2
★★★★☆

Baby Grand completely exceeded my expectations. Usually if you have a good experience with a store, you don't normally write a review, but I felt compelled after seeing these recent negative posts to write a glowing review :) I have three kids and have purchased all my furniture with Baby Grand. I've also used their delivery and set up service with all three - which is less expensive and more accommodating than anywhere else (good luck having something delivered from an online site!) They even were able to deliver the furniture on the weekends which was most convenient for my husband and I. I was completely satisfied and tell everyone to get their furniture (and all other items) with Baby Grand.

Pros: Product Knowledge, Helpfulness of Staff, Local Store

Cons: Too Much to Choose From

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If I had read the reviews of this store I would have never shopped there; saving us all the hassle! Staff was incredibly rude, condescending & snobby. Prices are better else where & you'll get better customer service from buying from the web! Delivery was horrendous - we were left waiting more than 3 hours. One of our items was broken & when the replacement came we were left waiting for another 3 hours before they showed up. When addressing these disappointments with the store all concerns were dismissed or denied & I was told to shop else where! I just wish I HAD shopped some where else!

0
★☆☆☆☆

If I had read the reviews of this store I would have never shopped there; saving us all the hassle! Staff was incredibly rude, condescending & snobby. Prices are better else where & you'll get better customer service from buying from the web! Delivery was horrendous - we were left waiting more than 3 hours. One of our items was broken & when the replacement came we were left waiting for another 3 hours before they showed up. When addressing these disappointments with the store all concerns were dismissed or denied & I was told to shop else where! I just wish I HAD shopped some where else!

Cons: Lack of professionalism, very poor customer service

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Baby Grand is my absolute favorite baby store!! Being a first time mom, I was venturing into unknown territories. The staff at Baby Grand had unbelievable product knowledge and helped me plan my dream nursery. Also, I ordered a crib, dresser and bedding set (which they give 10% off any bedding with purchase of a crib) for all under $1000. I would definitely say they are able to work with any budget and I feel like it's a misconception when people think they only carry high end baby gear. They also do DELIVERY and SET-UP which was such a nice feature - I don't know any other baby store in MN which offers this unbelievable service. Overall my experience was great and I'd recommend this store to anyone and everyone.

5
★★★★★

Baby Grand is my absolute favorite baby store!! Being a first time mom, I was venturing into unknown territories. The staff at Baby Grand had unbelievable product knowledge and helped me plan my dream nursery. Also, I ordered a crib, dresser and bedding set (which they give 10% off any bedding with purchase of a crib) for all under $1000. I would definitely say they are able to work with any budget and I feel like it's a misconception when people think they only carry high end baby gear. They also do DELIVERY and SET-UP which was such a nice feature - I don't know any other baby store in MN which offers this unbelievable service. Overall my experience was great and I'd recommend this store to anyone and everyone.

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1 out of 2 people found this review helpful.

.

Baby Grand is my absolute favorite baby store!! Being a first time mom, I was venturing into a complete unknown territory. The staff at Baby Grand had unbelievable product knowledge and helped me not only plan my dream nursery but also explained how my car seat was going to fit onto my new stroller (which they put together for me AND installed my car seat free of charge). I was so happy. I could have purchased everything online, but I'm a firm believer in shopping local and supporting our mom and pop shops. Plus, that online vendor can't assemble my stroller for me or put together my nursery furniture!

2
★★★★★

Baby Grand is my absolute favorite baby store!! Being a first time mom, I was venturing into a complete unknown territory. The staff at Baby Grand had unbelievable product knowledge and helped me not only plan my dream nursery but also explained how my car seat was going to fit onto my new stroller (which they put together for me AND installed my car seat free of charge). I was so happy. I could have purchased everything online, but I'm a firm believer in shopping local and supporting our mom and pop shops. Plus, that online vendor can't assemble my stroller for me or put together my nursery furniture!

Pros: Great customer service & knowledge!

Cons: The space is a little tight.

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This place has horrible service. I didn't get greeted or even offered help. Honestly, the service is just unheard of! I wonder why they are even still in business aside from charging an arm and a leg for items. Do not go here! Go to Pacifier or Goodnight Moon instead. If you do go here, make sure you drive your husband's BMW and wear sharp looking clothes because a Toyota 4runner and sweats will get you ignored and looked down on.

1
★☆☆☆☆

This place has horrible service. I didn't get greeted or even offered help. Honestly, the service is just unheard of! I wonder why they are even still in business aside from charging an arm and a leg for items. Do not go here! Go to Pacifier or Goodnight Moon instead. If you do go here, make sure you drive your husband's BMW and wear sharp looking clothes because a Toyota 4runner and sweats will get you ignored and looked down on.

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1 out of 4 people found this review helpful.

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I had a horror type of experience with this store! I really can't think of any other shopping experience that was so bad.
First of all, there is nothing special about this store: the air quality is bad, it smells and is too crowded with items. They don't sell anything that you can't find in other boutique, chain or online stores. I shopped at Pacifier, Twin Cities Green, Peapods, amazon.com, babyearth.com - just to mention a few - and had a much pleasurable experience than at baby on grand. The customer service in those store was excellent and I'll go back to these stores for sure.
In contrast, the customer service in baby on grand was a total nightmare. They lied to me by saying they carried a cradle I saw on there website and said they would order it which would take 7-10 business days. It took the item 3 times longer to arrive. They were very reluctant to apply the discount they previously said they would and the same with the gift certificate I had from them. They didn't even attempt one single time to apologize or behave nicely. They just try to profit from the client monetarily to the maximum. They are very rude, especially the old lady, liars and have no sense of good customer care. I am never going there again and advise everybody to refrain from shopping there.

1
★☆☆☆☆

I had a horror type of experience with this store! I really can't think of any other shopping experience that was so bad.
First of all, there is nothing special about this store: the air quality is bad, it smells and is too crowded with items. They don't sell anything that you can't find in other boutique, chain or online stores. I shopped at Pacifier, Twin Cities Green, Peapods, amazon.com, babyearth.com - just to mention a few - and had a much pleasurable experience than at baby on grand. The customer service in those store was excellent and I'll go back to these stores for sure.
In contrast, the customer service in baby on grand was a total nightmare. They lied to me by saying they carried a cradle I saw on there website and said they would order it which would take 7-10 business days. It took the item 3 times longer to arrive. They were very reluctant to apply the discount they previously said they would and the same with the gift certificate I had from them. They didn't even attempt one single time to apologize or behave nicely. They just try to profit from the client monetarily to the maximum. They are very rude, especially the old lady, liars and have no sense of good customer care. I am never going there again and advise everybody to refrain from shopping there.

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1 out of 4 people found this review helpful.

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We made two expensive purchases at this store and regret it profoundly. We hate to think about the day when a friend mentioned it to us and we decided to go there.
The first item arrived with the package open, was 3 years old, completely dirty and damaged. The owners acted as if they didn't know they had such an item in their store and said they would order a new one. It took the item too long to arrive. When we called to inquired regarding its status, they kept passing us from one person to another. Each one of them gave us a different ETA. Needless to say, we were very frustrated. On the good side, they gave us a small store credit.
We decided to give them another chance and order one more thing from them. It was even worse. They lied about the ETA so many time, even about the fact that they have never carried the item in the store. They didn't honor the agreement of the return and full refund.
The old lady in the store was very rude, unapologetic, she even dared to tell us where to shop next time and wanted to know when was my due date. All this shows how unprofessional, unethical and terribly is she and other employees are in her store.
We are never going back and told all of our expecting friends to stay away from that horrible store. We found the same things, even more and for cheaper at other store in Twin Cities as well as online.

0
★☆☆☆☆

We made two expensive purchases at this store and regret it profoundly. We hate to think about the day when a friend mentioned it to us and we decided to go there.
The first item arrived with the package open, was 3 years old, completely dirty and damaged. The owners acted as if they didn't know they had such an item in their store and said they would order a new one. It took the item too long to arrive. When we called to inquired regarding its status, they kept passing us from one person to another. Each one of them gave us a different ETA. Needless to say, we were very frustrated. On the good side, they gave us a small store credit.
We decided to give them another chance and order one more thing from them. It was even worse. They lied about the ETA so many time, even about the fact that they have never carried the item in the store. They didn't honor the agreement of the return and full refund.
The old lady in the store was very rude, unapologetic, she even dared to tell us where to shop next time and wanted to know when was my due date. All this shows how unprofessional, unethical and terribly is she and other employees are in her store.
We are never going back and told all of our expecting friends to stay away from that horrible store. We found the same things, even more and for cheaper at other store in Twin Cities as well as online.

Cons: Terrible Customer service

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Baby Grand is very cute baby boutique... with deplorable customer service. We recently purchased a very expensive stroller there and after having it home from the store for one day, found it elsewhere for much less money, and from a place that would ship it to my sister's home out of state for free. Baby Grand had assembled the strolled for us without asking but also did not tell us that meant we couldn't return it. They would not honor the other price, would not ship it for my sister, and the owner of the store argued with my mother and pregnant sister for over an hour. My sister was sobbing (the owner could have cared less that his pregnant customer was so upset) and after eventually taking the stroller back, the owner actually told my mother and sister to never shop at his store again. I have shopped at baby grand for years and I was the one who suggested it to my mother and sister but per the owner's request we will not be back, and I will encourage my friends and family to do the same.

1
★☆☆☆☆

Baby Grand is very cute baby boutique... with deplorable customer service. We recently purchased a very expensive stroller there and after having it home from the store for one day, found it elsewhere for much less money, and from a place that would ship it to my sister's home out of state for free. Baby Grand had assembled the strolled for us without asking but also did not tell us that meant we couldn't return it. They would not honor the other price, would not ship it for my sister, and the owner of the store argued with my mother and pregnant sister for over an hour. My sister was sobbing (the owner could have cared less that his pregnant customer was so upset) and after eventually taking the stroller back, the owner actually told my mother and sister to never shop at his store again. I have shopped at baby grand for years and I was the one who suggested it to my mother and sister but per the owner's request we will not be back, and I will encourage my friends and family to do the same.

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2 out of 5 people found this review helpful.

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We recently purchased a very expensive stroller at this store and after having it home from the store for one day, found it elsewhere for much less money, and from a place that would ship it to my sister's home out of state for free. Baby Grand had assemlbed the strolled for us without asking but also did not tell us that meant we couldn't return it. They would not honor the other price, would not ship it for my sister, and the owner of the store argued with my mother and pregnant sister for over an hour. My sister was sobbing (the owner could have cared less that his pregnant customer was so upset) and after eventually taking the stroller back, the owner actually told my mother and sister to never shop at his store again. I have shopped at baby grand for years and I was the one who suggested it to my mother and sister but per the owner's request we will not be back, and I will encourage my friends and family to do the same. I wish I would have read these other reviews before taking my poor sister to this store - I am glad we returned the stroller because they do not deserve our business.

0
★☆☆☆☆

We recently purchased a very expensive stroller at this store and after having it home from the store for one day, found it elsewhere for much less money, and from a place that would ship it to my sister's home out of state for free. Baby Grand had assemlbed the strolled for us without asking but also did not tell us that meant we couldn't return it. They would not honor the other price, would not ship it for my sister, and the owner of the store argued with my mother and pregnant sister for over an hour. My sister was sobbing (the owner could have cared less that his pregnant customer was so upset) and after eventually taking the stroller back, the owner actually told my mother and sister to never shop at his store again. I have shopped at baby grand for years and I was the one who suggested it to my mother and sister but per the owner's request we will not be back, and I will encourage my friends and family to do the same. I wish I would have read these other reviews before taking my poor sister to this store - I am glad we returned the stroller because they do not deserve our business.

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The customer service is horrible they were augumentive and pushy. the store is very cluttered and unorganized. There is nothing special about what they carry that you couldn't buy online or from a more knowlegeable and friendly staff. I buy from a lot of local highend boutiques and this is one does not even qualifly. I will never shop at this place again.

1
★☆☆☆☆

The customer service is horrible they were augumentive and pushy. the store is very cluttered and unorganized. There is nothing special about what they carry that you couldn't buy online or from a more knowlegeable and friendly staff. I buy from a lot of local highend boutiques and this is one does not even qualifly. I will never shop at this place again.

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2 out of 5 people found this review helpful.

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Fine store, nice atmosphere. They have a good selection but not very much help. Lots of bamboo and organic things.

0
★☆☆☆☆

Fine store, nice atmosphere. They have a good selection but not very much help. Lots of bamboo and organic things.

Pros: Atmosphere, selection of cute things in store

Cons: Cramped and closterphobic feeling, terrible customer service.

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We spent 600 on a stroller and accesories TWO years ago. They convinced us to buy the floor model and save 10%. I have emailed and called and still have no help from them. You see my stroller is missing a part to attach the canopy. So I have never been able to use it outside. Also, we ordered an extra set of tires for 45 and have yet to see them or our money back. I am thinking about sitting in front of their store during Grand old days protesting their store...

Also, as a side note it took 2 hours to get us out of the store while they searched for all the stroller parts, including the canopy. Should have been my cue to run. I did want a Bertini and not many stores carry them. I wish I would have ordered online - I still have yet to have full use of my stroller, my "baby" is now 20 months old :-(

0
★☆☆☆☆

We spent 600 on a stroller and accesories TWO years ago. They convinced us to buy the floor model and save 10%. I have emailed and called and still have no help from them. You see my stroller is missing a part to attach the canopy. So I have never been able to use it outside. Also, we ordered an extra set of tires for 45 and have yet to see them or our money back. I am thinking about sitting in front of their store during Grand old days protesting their store...

Also, as a side note it took 2 hours to get us out of the store while they searched for all the stroller parts, including the canopy. Should have been my cue to run. I did want a Bertini and not many stores carry them. I wish I would have ordered online - I still have yet to have full use of my stroller, my "baby" is now 20 months old :-(

Pros: Good selection

Cons: EVERYTHING, Look then order elsewhere online

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While all of the sales clerks at Baby Grand were very pleasant to work with and willing to research questions my husband and I will never be back, and will discourage anyone we know from patronizing this shop.

We ordered a crib and were told it would take 3-4 weeks to arrive. We had shopped long and hard and invested a lot of time in making a safe decision for our new baby. We didn't mind paying a little bit more for the opportunity to support a local shop and receive the customer service we were looking for.

Just after the 4th week rolled around I called BG (multiple times to finally get an answer) only to be told that not only was our crib not in, it was never coming in! We'd been waiting for 4 weeks for the crib to arrive and they never so much as bothered a considerate phone call to let us know. When I spoke with the manager she never mentioned receiving full credit back as an option until I inquired.

Go somewhere else if you want to receive what you order. Happy shopping!

0
★☆☆☆☆

While all of the sales clerks at Baby Grand were very pleasant to work with and willing to research questions my husband and I will never be back, and will discourage anyone we know from patronizing this shop.

We ordered a crib and were told it would take 3-4 weeks to arrive. We had shopped long and hard and invested a lot of time in making a safe decision for our new baby. We didn't mind paying a little bit more for the opportunity to support a local shop and receive the customer service we were looking for.

Just after the 4th week rolled around I called BG (multiple times to finally get an answer) only to be told that not only was our crib not in, it was never coming in! We'd been waiting for 4 weeks for the crib to arrive and they never so much as bothered a considerate phone call to let us know. When I spoke with the manager she never mentioned receiving full credit back as an option until I inquired.

Go somewhere else if you want to receive what you order. Happy shopping!

Pros: Not a big box store, cute things

Cons: Delivering on what they promise, customer follow through, spendy, only high end options

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If you are looking for high end options for your baby this is the store for you. They had more options and varieties than any other baby store in the twin cities (including uber and pacifiers). However, with so much going on in there its a bit difficult to stay focused on what you originally intended on buying there. Staff is extremely knowledgeable and no other store I went to offered to INSTALL my carseat. Bottom line, if you are going to spend the money on higher end baby items, want seemingly endless variety, and reasonable prices Baby Grand delivers.

5
★★★★★

If you are looking for high end options for your baby this is the store for you. They had more options and varieties than any other baby store in the twin cities (including uber and pacifiers). However, with so much going on in there its a bit difficult to stay focused on what you originally intended on buying there. Staff is extremely knowledgeable and no other store I went to offered to INSTALL my carseat. Bottom line, if you are going to spend the money on higher end baby items, want seemingly endless variety, and reasonable prices Baby Grand delivers.

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2 out of 3 people found this review helpful.

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I've shopped here over the past 3 years and have had both good and neutral experiences. Their selection of top notch brands of strollers + car seats + high chairs and baby furniture is great! The staff has taken the time to educate me and really make sure that I'm getting the right stroller + car seat + high chair for my specifc needs. You won't get this selection + service + knowledge combo at a mass retailer.

But if the store is busy the owner(s) and staff can get frsutrated - just beware. Leave and come back some other time ... it will be worth it. If you are there when traffic is slow you will get the attention you deserve! I think of Baby Grand as a small business with a personality. We all have a bad day once in a while.

I love my jogging stroller that I got there! And they were great about helping me get a replacement part for my high chair too. I'm in the process of upgrading my daughter's car seat and the service I'm getting is outstanding! Baby Grand is a family owned community based boutique shop in St. Paul .... opening a new store in Hopkins too! Yeah for me given my location. I won't have to drive 20 miles @ way to shop there anymore.

They try to price match on items and compete with chains. They may not be able to get as low on price - but they will make an honest effort. I would rather pay an extra $10 or so to keep my money local. That's a fair trade for the increased selection of specialty items and deep industry knowledge that they have.

2
★★★★☆

I've shopped here over the past 3 years and have had both good and neutral experiences. Their selection of top notch brands of strollers + car seats + high chairs and baby furniture is great! The staff has taken the time to educate me and really make sure that I'm getting the right stroller + car seat + high chair for my specifc needs. You won't get this selection + service + knowledge combo at a mass retailer.

But if the store is busy the owner(s) and staff can get frsutrated - just beware. Leave and come back some other time ... it will be worth it. If you are there when traffic is slow you will get the attention you deserve! I think of Baby Grand as a small business with a personality. We all have a bad day once in a while.

I love my jogging stroller that I got there! And they were great about helping me get a replacement part for my high chair too. I'm in the process of upgrading my daughter's car seat and the service I'm getting is outstanding! Baby Grand is a family owned community based boutique shop in St. Paul .... opening a new store in Hopkins too! Yeah for me given my location. I won't have to drive 20 miles @ way to shop there anymore.

They try to price match on items and compete with chains. They may not be able to get as low on price - but they will make an honest effort. I would rather pay an extra $10 or so to keep my money local. That's a fair trade for the increased selection of specialty items and deep industry knowledge that they have.

Pros: More + different + better selection and knowledge on baby gear!!!

Cons: Not for you if you want cheap mass merchandise!

.

It's amazing how such a small shop can hold so much! What a great selection of highly-rated baby necessities and indulgences. The staff was informative, attentive (without seeming pushy) and very caring. Great selection of baby carriers, strollers and car seats--for very competative prices. They know quality!

2
★★★★★

It's amazing how such a small shop can hold so much! What a great selection of highly-rated baby necessities and indulgences. The staff was informative, attentive (without seeming pushy) and very caring. Great selection of baby carriers, strollers and car seats--for very competative prices. They know quality!

Pros: Helpful staff, great selection!

Cons: Parking is tight on Grand.

.

BEWARE of the owner(s). After spending a lot of money on major baby purchases at this store, we found ourselves yelled at and hung-up on by the owner over a minor miscommunication involving their request to sell our special order to another customer. A call back resulted in continued immature, unprofessional behavior. On a side note, we had previously witnessed the owner brashly dressing down one of the employees right in front of us, all for putting some catalogues away that she had wanted to look at. I would recommend going to this store only to browse their selection and catalogues, and make actual purchases online or at USA Baby. BOTTOM LINE: if you are looking for consistent customer service throughout your transaction, LOOK ELSEWHERE.

0
★☆☆☆☆

BEWARE of the owner(s). After spending a lot of money on major baby purchases at this store, we found ourselves yelled at and hung-up on by the owner over a minor miscommunication involving their request to sell our special order to another customer. A call back resulted in continued immature, unprofessional behavior. On a side note, we had previously witnessed the owner brashly dressing down one of the employees right in front of us, all for putting some catalogues away that she had wanted to look at. I would recommend going to this store only to browse their selection and catalogues, and make actual purchases online or at USA Baby. BOTTOM LINE: if you are looking for consistent customer service throughout your transaction, LOOK ELSEWHERE.

Pros: wide selection

Cons: customer service, organization of the store

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Baby on Grand is simply "OK" every time I've been there. The store could be hard on a serious claustophobe and is hard to navigate with even a smaller stroller. Selection is fine, but lacking the things that make boutique shopping truly fun, you know...those unique and cool finds that smaller indy shops can only have. Pricing is not as insane as some local shops(Uber Baby, to name one, is out of control with the high markups).

3
★★★☆☆

Baby on Grand is simply "OK" every time I've been there. The store could be hard on a serious claustophobe and is hard to navigate with even a smaller stroller. Selection is fine, but lacking the things that make boutique shopping truly fun, you know...those unique and cool finds that smaller indy shops can only have. Pricing is not as insane as some local shops(Uber Baby, to name one, is out of control with the high markups).

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.

This place is a disaster. Some of the sales people are knowledgeable, others are completely unhelpful. We ordered a variety of furniture and the staff underestimated how long the order would take to arrive. When I called to check on the order, I was treated as if I was a burden to them. Then the timeframe given turned out to be incorrect.

This business totally lacks any sort of management or process. It is frustrating to deal with them and I would definitely not recommend them. An entreprenuer in the Twin Cities could do well by giving this place some competition.

1
★★★☆☆

This place is a disaster. Some of the sales people are knowledgeable, others are completely unhelpful. We ordered a variety of furniture and the staff underestimated how long the order would take to arrive. When I called to check on the order, I was treated as if I was a burden to them. Then the timeframe given turned out to be incorrect.

This business totally lacks any sort of management or process. It is frustrating to deal with them and I would definitely not recommend them. An entreprenuer in the Twin Cities could do well by giving this place some competition.

Pros: Some knowledgeable sales staff

Cons: After-sale service is a total disaster

.

Baby Grand prides themselves on their customer service
and knowledge of products. After being in business for 24 years
we try to be informative on baby products without being
pushy. The owners daughter does not work in the store so
I am not sure who "EMILY C" was referring to in her review.
We are known for our attentiveness and friendliness and
that is why we are consistently rated the #1 store in the
Twin Cities.

2
★★☆☆☆

Baby Grand prides themselves on their customer service
and knowledge of products. After being in business for 24 years
we try to be informative on baby products without being
pushy. The owners daughter does not work in the store so
I am not sure who "EMILY C" was referring to in her review.
We are known for our attentiveness and friendliness and
that is why we are consistently rated the #1 store in the
Twin Cities.

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1 out of 3 people found this review helpful.

.

The upside to Baby Grand is that it carries everything if you want to avoid megachains. Cribs, strollers, carseats, highchairs, rockers, carriers, etc, and in all price ranges if you are on a budget. The only thing lacking is the clothes -- very baby-ish, not funky or vibrant at all. Try shopping here first. You might be able to avoid BabiesRUs altogether.

2
★★★★★

The upside to Baby Grand is that it carries everything if you want to avoid megachains. Cribs, strollers, carseats, highchairs, rockers, carriers, etc, and in all price ranges if you are on a budget. The only thing lacking is the clothes -- very baby-ish, not funky or vibrant at all. Try shopping here first. You might be able to avoid BabiesRUs altogether.

Pros: Great selection, personable staff, many price ranges, unique items

Cons: Cramped with merchandise, gets crowded, hard to get help at times

.

They have way more stuff in there than I though possible. Alot of unique gifts that you can't find anywhere else locally. The owner found me something that I had seen in a magazine...they can find you ANYTHING! A little messy inside, but homey.

2
★★★★★

They have way more stuff in there than I though possible. Alot of unique gifts that you can't find anywhere else locally. The owner found me something that I had seen in a magazine...they can find you ANYTHING! A little messy inside, but homey.

.

Baby Grand is located on Grand Avenue just west of Lexington. This older house has been transformed into a great shop with lots of baby gear. You can find everything here from strollers, cribs, carseats, diaper bags, high chairs & feeding supplies, clothes and toys. Baby Grand can also special order a number of items and shipping is FREE! Although this store is very crowded, it is nice to have a local store with so much selection.

PROS:
CONS: Hard to find a parking spot.

4
★★★★☆

Baby Grand is located on Grand Avenue just west of Lexington. This older house has been transformed into a great shop with lots of baby gear. You can find everything here from strollers, cribs, carseats, diaper bags, high chairs & feeding supplies, clothes and toys. Baby Grand can also special order a number of items and shipping is FREE! Although this store is very crowded, it is nice to have a local store with so much selection.

PROS:
CONS: Hard to find a parking spot.

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1 out of 2 people found this review helpful.

.

Baby Grand has a lot to offer. They have a ton of baby furniture and baby gear. The only problem is you pay a high price for it all. The thing I love about baby grand are their strollers. They are worth every penny! Baby Grand is a fun store to go and look through with new mom's-to be. Even if not to buy anything Baby Grand gives great ideas for bedding and a baby's nursery. It is in a cute house which makes it not your average retail shop.

4
★★★★☆

Baby Grand has a lot to offer. They have a ton of baby furniture and baby gear. The only problem is you pay a high price for it all. The thing I love about baby grand are their strollers. They are worth every penny! Baby Grand is a fun store to go and look through with new mom's-to be. Even if not to buy anything Baby Grand gives great ideas for bedding and a baby's nursery. It is in a cute house which makes it not your average retail shop.

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0 out of 1 people found this review helpful.

.

I love that I was able to get very high end things at a great price as compared to internet stores, but the staff is rude, argumentitive and pushy. If it weren't for them I would go back regularily. One of the employees was the daughter of the owner and was the rudest of all, even arguing with me on what I should choose for my child's room. I do like that they support local companies, but it doens't make up for the rude people.

4
★★★★☆

I love that I was able to get very high end things at a great price as compared to internet stores, but the staff is rude, argumentitive and pushy. If it weren't for them I would go back regularily. One of the employees was the daughter of the owner and was the rudest of all, even arguing with me on what I should choose for my child's room. I do like that they support local companies, but it doens't make up for the rude people.

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0 out of 1 people found this review helpful.

.

Expect to wait 6-7 months for furniture orders. Also, check in frequently with the store to make sure that the items you purchased were in fact ordered.

0
★☆☆☆☆

Expect to wait 6-7 months for furniture orders. Also, check in frequently with the store to make sure that the items you purchased were in fact ordered.

.

This is a fun place to shop for your new baby. The only reason I didn't say 5 stars is that it is expensive. They have a great variety of products of great quality, but some items seem over-priced even for a boutique. However, they have great employees and offer good service. They also have an extensive selection of nursery furniture that is much nicer that you might find at the big box stores.

5
★★★★★

This is a fun place to shop for your new baby. The only reason I didn't say 5 stars is that it is expensive. They have a great variety of products of great quality, but some items seem over-priced even for a boutique. However, they have great employees and offer good service. They also have an extensive selection of nursery furniture that is much nicer that you might find at the big box stores.

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1 out of 2 people found this review helpful.

 

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