Appliance Smart

★★★☆☆
  • 7400 Excelsior Blvd

    Minneapolis, MN 55426

    Map & Directions
  • 952-930-1740

About Appliance Smart

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Sun 24 Hours, Mon-Fri 9am-9pm, Sat 9am-6pm

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Plan on being very upset if your appliance goes bad. First you have to leave 3 or 4 messages in order to have a rep even call you back. Could take 3 days. Then they send a bored technician out after 3-4 days and he leaves a note that says he'll be back in 4 days with parts. On the day he's supposed to return you get a call from a guy that says the manufacturer has to send an entire replacement and that ends up being about two weeks out. The guy tells you your only other option is to get a STORE CREDIT. The only thing that's guaranteed by Appliance Smart is that the good reviews in this forum were written by store employees.

1
★☆☆☆☆

Plan on being very upset if your appliance goes bad. First you have to leave 3 or 4 messages in order to have a rep even call you back. Could take 3 days. Then they send a bored technician out after 3-4 days and he leaves a note that says he'll be back in 4 days with parts. On the day he's supposed to return you get a call from a guy that says the manufacturer has to send an entire replacement and that ends up being about two weeks out. The guy tells you your only other option is to get a STORE CREDIT. The only thing that's guaranteed by Appliance Smart is that the good reviews in this forum were written by store employees.

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We purchased a complete kitchen appliance package and even spent more for an up grated fridge. When the fridge arrived, the handles were on the wrong side. So they put in a work order and in the mean time I called and told them the fridge was not working correctly. It was freezing EVERYTHING in the fridge! About three weeks later the tech came out to change the handles and in the process, scratched the outside of the freezer door and cracked the freezer liner! He replaced almost all the parts and put some silicone stuff around the inside of the door and he said it would be clear and we wouldn't be able to notice' Well, the tech's have been out four times now and it's STILL not working and the silicone is a gross YELLOW! Now they won't return our calls! I don't think I should have to live with a BRAND NEW fridge that has been scratched, cracked and yellowed by the tech and it's still freezing everything! My next move it to contact the corporate office!!! I hope it will be resolved soon since this has been going on since July 2011!!!

1
★☆☆☆☆

We purchased a complete kitchen appliance package and even spent more for an up grated fridge. When the fridge arrived, the handles were on the wrong side. So they put in a work order and in the mean time I called and told them the fridge was not working correctly. It was freezing EVERYTHING in the fridge! About three weeks later the tech came out to change the handles and in the process, scratched the outside of the freezer door and cracked the freezer liner! He replaced almost all the parts and put some silicone stuff around the inside of the door and he said it would be clear and we wouldn't be able to notice' Well, the tech's have been out four times now and it's STILL not working and the silicone is a gross YELLOW! Now they won't return our calls! I don't think I should have to live with a BRAND NEW fridge that has been scratched, cracked and yellowed by the tech and it's still freezing everything! My next move it to contact the corporate office!!! I hope it will be resolved soon since this has been going on since July 2011!!!

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My wife and I purchased a "new" GE Washer and Dryer on 2/6/2011 in Columbus Ohio. So far we have been unable to get it to balance. The delivery screws have been removed and we have taken the time to level the Washer and ensure stability. Within about 3 loads depending on what we run it sounds like there is a guy in our washer with a sledgehammer. Anyway, this is where Applance Smart comes in. Our washer/dryer was delivered on 2/9/2011 and we immediately noticed problems which neither I nor any of my family could resolve. After several calls to Appliance Smart to explain we have never had a properly functioning washer we finally got in touch with Mike. No return calls were ever made, but we have been assured by MIKE that the Mgr will be contacted. It seems as if they attempt to dismiss legitimate claims and kick the can down the road until an unsatisfied customer gives up. Sorry MIKE... until the issue with our washer is resolved we will have less than positive things to say about Appliance Smart and their customer service.

1
★☆☆☆☆

My wife and I purchased a "new" GE Washer and Dryer on 2/6/2011 in Columbus Ohio. So far we have been unable to get it to balance. The delivery screws have been removed and we have taken the time to level the Washer and ensure stability. Within about 3 loads depending on what we run it sounds like there is a guy in our washer with a sledgehammer. Anyway, this is where Applance Smart comes in. Our washer/dryer was delivered on 2/9/2011 and we immediately noticed problems which neither I nor any of my family could resolve. After several calls to Appliance Smart to explain we have never had a properly functioning washer we finally got in touch with Mike. No return calls were ever made, but we have been assured by MIKE that the Mgr will be contacted. It seems as if they attempt to dismiss legitimate claims and kick the can down the road until an unsatisfied customer gives up. Sorry MIKE... until the issue with our washer is resolved we will have less than positive things to say about Appliance Smart and their customer service.

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We just got a new stove, dishwasher and refrigerator for a great deal! Just moved in to a new home and needed everything. Everywhere else we looked didn??t even compare to their deals and service! The sales people we??re EXTREMELY helpful from the moment we walked in the door all the way through delivery! They were able to give us exactly what we needed at the prices we wanted. Recommend Appliance Smart to anyone!!!

5
★★★★★

We just got a new stove, dishwasher and refrigerator for a great deal! Just moved in to a new home and needed everything. Everywhere else we looked didn??t even compare to their deals and service! The sales people we??re EXTREMELY helpful from the moment we walked in the door all the way through delivery! They were able to give us exactly what we needed at the prices we wanted. Recommend Appliance Smart to anyone!!!

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1 out of 1 people found this review helpful.

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Just got a new dishwasher at ApplianceSmart. They had a HUGE selection and were very helpful in getting me what I wanted. The service people worked with me to find everything I wanted for my new dishwasher. Their delivery was quick and they even took away my old dishwasher for no extra cost!! Overall I??m EXTREMELY happy about the purchase!!!

5
★★★★★

Just got a new dishwasher at ApplianceSmart. They had a HUGE selection and were very helpful in getting me what I wanted. The service people worked with me to find everything I wanted for my new dishwasher. Their delivery was quick and they even took away my old dishwasher for no extra cost!! Overall I??m EXTREMELY happy about the purchase!!!

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1 out of 1 people found this review helpful.

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Recently purchased a new washer and dryer pair from ApplianceSmart. I have been price shopping for a while now. This was the place that had the lowest prices and the largest selection I have found!!! The staff was extremely helpful in making sure that I got exactly what I needed. Extremely satisfied with the quality of service!!!!!

5
★★★★★

Recently purchased a new washer and dryer pair from ApplianceSmart. I have been price shopping for a while now. This was the place that had the lowest prices and the largest selection I have found!!! The staff was extremely helpful in making sure that I got exactly what I needed. Extremely satisfied with the quality of service!!!!!

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1 out of 1 people found this review helpful.

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No Stars!! Bought top of the line dishwasher with in the week needs a new drain pump motor. They insist there is no return policy.
They want to replace a motor in a week old dishwasher. They are scam artist. Beware the price difference is not worth it. They sell three - four year old appliances as new.

1
★☆☆☆☆

No Stars!! Bought top of the line dishwasher with in the week needs a new drain pump motor. They insist there is no return policy.
They want to replace a motor in a week old dishwasher. They are scam artist. Beware the price difference is not worth it. They sell three - four year old appliances as new.

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If is looks to good to be true, it is at this store. We are on our 3rd set of a $1,000 x2 wine frig's. Under a year they both are not working, they will not return our calls and the service department and the local St. Louis Park store are in a blame shift battle and will not help. We will call you back and nothing!!!!!!!!!!!!!!!!!!!!!

1
★☆☆☆☆

If is looks to good to be true, it is at this store. We are on our 3rd set of a $1,000 x2 wine frig's. Under a year they both are not working, they will not return our calls and the service department and the local St. Louis Park store are in a blame shift battle and will not help. We will call you back and nothing!!!!!!!!!!!!!!!!!!!!!

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I wish there could be a no star review because that would be what I would have chosen. Bought a house 2 month ago and the seller had bought the appliances from appliance smart less than a year ago, when the oven door had a problem, I called them but they would not want to come and service it and tried to have me call the manufacturer which gave me a couple of other places to call to come and replace the door spring.

1
★☆☆☆☆

I wish there could be a no star review because that would be what I would have chosen. Bought a house 2 month ago and the seller had bought the appliances from appliance smart less than a year ago, when the oven door had a problem, I called them but they would not want to come and service it and tried to have me call the manufacturer which gave me a couple of other places to call to come and replace the door spring.

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Thermal Fuse - To the person with the brand new dryer and a bad thermal fuse. I am guessing that you bought this new dryer because your last one "died". If you read the installation instructions on venting with your new dryer, you would not have to have had your thermal fuse replaced in the first place. No matter what dryer you put in that spot, the thermal fuse would have gone out. This is a WARNING to properly vent your dryer or clean it out! Take an hour and act like an adult and you will not kill you or your family SHEEEEESHHHHHHH

5
★★★★★

Thermal Fuse - To the person with the brand new dryer and a bad thermal fuse. I am guessing that you bought this new dryer because your last one "died". If you read the installation instructions on venting with your new dryer, you would not have to have had your thermal fuse replaced in the first place. No matter what dryer you put in that spot, the thermal fuse would have gone out. This is a WARNING to properly vent your dryer or clean it out! Take an hour and act like an adult and you will not kill you or your family SHEEEEESHHHHHHH

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Unbelievable! Not the first thing we bought from appliance smart but it will be the last! We bought a brand new dryer on 5/6/10 from the Rogers store. Silly me thought that I would save a couple hundred rather than going to Lowes...Sorry Lowes, should have gone with you. Anyhow, bought 5/6/10 had service out on 6/17 for the thermal fuse; worked ok until 9/11 when the same problem happened; repair part came 9/20 put in; got one load done before it started again! Appliance Smart refused to take it back because it had been serviced. Rick the manager says that he doesn't have a choice there is no way he could authorize a refund. So guess we are stuck with a dryer that only works 1/4 of the time. Man do I wish I would have listened to all the people that said not to shop appliance smart.

1
★☆☆☆☆

Unbelievable! Not the first thing we bought from appliance smart but it will be the last! We bought a brand new dryer on 5/6/10 from the Rogers store. Silly me thought that I would save a couple hundred rather than going to Lowes...Sorry Lowes, should have gone with you. Anyhow, bought 5/6/10 had service out on 6/17 for the thermal fuse; worked ok until 9/11 when the same problem happened; repair part came 9/20 put in; got one load done before it started again! Appliance Smart refused to take it back because it had been serviced. Rick the manager says that he doesn't have a choice there is no way he could authorize a refund. So guess we are stuck with a dryer that only works 1/4 of the time. Man do I wish I would have listened to all the people that said not to shop appliance smart.

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Good selection, fine prices--but it's all downhill from there. Delivery is awful, service worse. No on answers the phone during their announced business hours. After being on hold for awhile it rolls over to "leave a message", only the call is never returned.

Appliance Smart is great once you get it, and if it works. If not--be prepared for some challenges. You will need to be persistent and forceful to get them to honor their own service agreements.

2
★★☆☆☆

Good selection, fine prices--but it's all downhill from there. Delivery is awful, service worse. No on answers the phone during their announced business hours. After being on hold for awhile it rolls over to "leave a message", only the call is never returned.

Appliance Smart is great once you get it, and if it works. If not--be prepared for some challenges. You will need to be persistent and forceful to get them to honor their own service agreements.

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0 out of 1 people found this review helpful.

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The selection is fantastic. Prices are the best. The customer service is quite poor, both in sales and with delivery. When I went to the store to purchase a refrigerator, no one came to help, either on the floor or at the desk (Apple Valley Store). After leaving a note, a sales person called. She said that she would have a manager call. They never did call. Have bought 3 times-I think I am done.

2
★★☆☆☆

The selection is fantastic. Prices are the best. The customer service is quite poor, both in sales and with delivery. When I went to the store to purchase a refrigerator, no one came to help, either on the floor or at the desk (Apple Valley Store). After leaving a note, a sales person called. She said that she would have a manager call. They never did call. Have bought 3 times-I think I am done.

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Well - 3 times and YOU ARE OUT! Bought a washer a few years back - it didn't work. They did right- delivered a different- upgraded on at no cost (didn't have another of the kind I purchased.) Bought a dryer last night- didn't work - didn't heat up. Mr. Silverman of Rogers acted as though he didn't believe me. Sent me on my way - same model - different dryer. Got it home - it heated right away - but it rattled and hummed like you wouldn't believe. My dad who is a pipefitter could tell by the back of the dryer it had been used. Brought it back for a refund and no apology from Mr. Silverman - RUDE RUDE RUDE. The kid who had to move the dryer(s) said sorry. The only one. I purchased on-line from Sears for about $65 more - brand new, no dents, no tricks.

1
★☆☆☆☆

Well - 3 times and YOU ARE OUT! Bought a washer a few years back - it didn't work. They did right- delivered a different- upgraded on at no cost (didn't have another of the kind I purchased.) Bought a dryer last night- didn't work - didn't heat up. Mr. Silverman of Rogers acted as though he didn't believe me. Sent me on my way - same model - different dryer. Got it home - it heated right away - but it rattled and hummed like you wouldn't believe. My dad who is a pipefitter could tell by the back of the dryer it had been used. Brought it back for a refund and no apology from Mr. Silverman - RUDE RUDE RUDE. The kid who had to move the dryer(s) said sorry. The only one. I purchased on-line from Sears for about $65 more - brand new, no dents, no tricks.

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We bought a washer from here that was installed on a Friday, then I did my first load of laundry and it FLOODED out my basement because the installer didn't tighten the hoses enough which is pure laziness!!! Now they won't return my calls, or give me my money back and take responsibility for their idiot install guys!!! So not only do they have horrible installers, but they have horrible customer service on top of that!!!

1
★☆☆☆☆

We bought a washer from here that was installed on a Friday, then I did my first load of laundry and it FLOODED out my basement because the installer didn't tighten the hoses enough which is pure laziness!!! Now they won't return my calls, or give me my money back and take responsibility for their idiot install guys!!! So not only do they have horrible installers, but they have horrible customer service on top of that!!!

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i am DONE! i will never purchase anything at ApplianceSmart in St.Louis Park ever again. I buy many appliances every year and i've had some kind of problem each of the last 6 times. The last time was two smart asses, David and Jason, who told me i should go somewhere else if i expect service. If you care about service, stay clear of this store.

1
★☆☆☆☆

i am DONE! i will never purchase anything at ApplianceSmart in St.Louis Park ever again. I buy many appliances every year and i've had some kind of problem each of the last 6 times. The last time was two smart asses, David and Jason, who told me i should go somewhere else if i expect service. If you care about service, stay clear of this store.

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you will save money here but make sure to count your fingers after you shake Jasons hand, Deal with someone else. And get the 5 year warranty for $99.

3
★★★☆☆

you will save money here but make sure to count your fingers after you shake Jasons hand, Deal with someone else. And get the 5 year warranty for $99.

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They DON't INCLUDE installation. Factor that in when you are buying a gas range or a dishwasher. Unless you are a serious Do it Yourselfer expect to add on another $100 to $150 to have someone else install that dishwasher and range.

I foolishly thought I could install the dishwasher by myself since I can do basic plumbing. Unfortunately it doesn't come with a cord. Just two bare wires and I am helpless with electrical.. Can you imagine buying a refrigerator with two wires sticking out and instructions telling you to have a qualified electrician to install? No.. Then why dot they make dishwashers that way??

5
★★★★★

They DON't INCLUDE installation. Factor that in when you are buying a gas range or a dishwasher. Unless you are a serious Do it Yourselfer expect to add on another $100 to $150 to have someone else install that dishwasher and range.

I foolishly thought I could install the dishwasher by myself since I can do basic plumbing. Unfortunately it doesn't come with a cord. Just two bare wires and I am helpless with electrical.. Can you imagine buying a refrigerator with two wires sticking out and instructions telling you to have a qualified electrician to install? No.. Then why dot they make dishwashers that way??

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ApplianceSmart is an excellent source for appliances in the Twin Cities of Minneapolis and Saint Paul. Appliancemart has several locations. I have been to the Excellsior Blvd location. This is a convenient location in the central metro area. They carry brands such as Whirlpool, GE, Kitchenaid, Jenn-Air, and Maytag. They have fridges, dishwashers, microwaves,ranges, and washers and dryers. They have factory liquidation prices. Check Appliancesmart out for the best prices in town.

PROS: Great Staff, good knowledge about appliances
CONS:

4
★★★★☆

ApplianceSmart is an excellent source for appliances in the Twin Cities of Minneapolis and Saint Paul. Appliancemart has several locations. I have been to the Excellsior Blvd location. This is a convenient location in the central metro area. They carry brands such as Whirlpool, GE, Kitchenaid, Jenn-Air, and Maytag. They have fridges, dishwashers, microwaves,ranges, and washers and dryers. They have factory liquidation prices. Check Appliancesmart out for the best prices in town.

PROS: Great Staff, good knowledge about appliances
CONS:

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.

I am so glad we have this type of store here! It is such a neccessity! Who wants to pay $1000 for a refrigerator? Not me. We have bought several appliances from here and are very pleased. They are all brand-new products but may have scratch anddent issues. MOST is is very small and not even visible when the appliance is installed! Sometimes its actually the packaging only that is scratched or dented too! Talk about crazy deals? We have bought 2 washers [different houses], a dishwasher and a stove there and never had to spend more than $300/item. They have a 1year warranty and cheap delivery and installation.

4
★★★★☆

I am so glad we have this type of store here! It is such a neccessity! Who wants to pay $1000 for a refrigerator? Not me. We have bought several appliances from here and are very pleased. They are all brand-new products but may have scratch anddent issues. MOST is is very small and not even visible when the appliance is installed! Sometimes its actually the packaging only that is scratched or dented too! Talk about crazy deals? We have bought 2 washers [different houses], a dishwasher and a stove there and never had to spend more than $300/item. They have a 1year warranty and cheap delivery and installation.

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1 out of 1 people found this review helpful.

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To shop smart for appliances, where else then Appliance Smart? But really it is smart to shop there, they carry major brands and they restock daily. They key to watch here is the items are normally scratch and dent, but if you don't care, then why should someone else. With so much variety and prices under the big stores, this should be at least your first stop to price others against if not the place to buy them.

3
★★★☆☆

To shop smart for appliances, where else then Appliance Smart? But really it is smart to shop there, they carry major brands and they restock daily. They key to watch here is the items are normally scratch and dent, but if you don't care, then why should someone else. With so much variety and prices under the big stores, this should be at least your first stop to price others against if not the place to buy them.

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1 out of 1 people found this review helpful.

.

We have purchased several appliances from this discount chain appliance center including 2 washers [different houses-lol], 1dryer, 1 dishwasher and one stove.

They specialize in scratch and dent as well as overstock making their NEW inventory very reasonably priced. Many times it's just the box thats dented or a scratch that won't show when the appliance is in place.

We have been impressed with price, product, and service. I don't think we spent over $200 on any one of those and they were Whirlpool brands. Every appliance has an automatic 1year warranty and the delivery charge is very cheap [$20 i think] for delivery, installation and haul away of your old appliance.

GREAT way to update your home!

PROS: Price, service,products
CONS: Well stocked but cannot predict what you will find.

4
★★★★☆

We have purchased several appliances from this discount chain appliance center including 2 washers [different houses-lol], 1dryer, 1 dishwasher and one stove.

They specialize in scratch and dent as well as overstock making their NEW inventory very reasonably priced. Many times it's just the box thats dented or a scratch that won't show when the appliance is in place.

We have been impressed with price, product, and service. I don't think we spent over $200 on any one of those and they were Whirlpool brands. Every appliance has an automatic 1year warranty and the delivery charge is very cheap [$20 i think] for delivery, installation and haul away of your old appliance.

GREAT way to update your home!

PROS: Price, service,products
CONS: Well stocked but cannot predict what you will find.

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.

This is a hard one to rate, if you are going to pick up the appliance yourself they are satisfactory but I would not recommend thier delivery service.

Most of their appliances are scratch and dent with minor cosmetic damage, so look them over good before you buy. Often the scratches or dents will not even be visible once the appliance is installed. If these minor cosmetic problems are okay with you, then you stand to save hundreds of dollars on appliances by shopping at appliance smart.

Thier delivery service leaves alot to be desired. If the deliverymen think it is too hard to bring the appliance into your house, they are likely to just drop it off in your driveway and take off. That's what happened to us.

PROS: good prices
CONS: delivery service is not very good

3
★★★☆☆

This is a hard one to rate, if you are going to pick up the appliance yourself they are satisfactory but I would not recommend thier delivery service.

Most of their appliances are scratch and dent with minor cosmetic damage, so look them over good before you buy. Often the scratches or dents will not even be visible once the appliance is installed. If these minor cosmetic problems are okay with you, then you stand to save hundreds of dollars on appliances by shopping at appliance smart.

Thier delivery service leaves alot to be desired. If the deliverymen think it is too hard to bring the appliance into your house, they are likely to just drop it off in your driveway and take off. That's what happened to us.

PROS: good prices
CONS: delivery service is not very good

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