Que Sera

★★★☆☆
  • 3580 Galleria

    Edina, MN 55331

    Map & Directions
  • 952-924-6390

About Que Sera

Hours
Mon - Fri, 10am - 9pm; Sat, 10am - 8pm; Sun, 11am - 5pm

Home & Garden

Home & Garden
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I've purchased several items at this store over the years, and after dealing with their limited return policy (within two weeks of purchase, store credit only, need receipts) and poor customer service, I've decided to stop shopping at Que

3
★★★★★

I've purchased several items at this store over the years, and after dealing with their limited return policy (within two weeks of purchase, store credit only, need receipts) and poor customer service, I've decided to stop shopping at Que

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I simply do not understand who these people are that are bashing this near perfect store! I have recommended this store to all of my girlfriends and I have NEVER had a problem with the staff or otherwise. I admit, I pay more here than I would at other chain furniture/lighting/home furnishing stores, but if you want quality and UNIQUE products you have to! Also, Sirah G, bashing the owner of the store is just outright wrong. How can you be so cruel? I've talked with the owner on multiple occasions concerning custom orders and she could not have been MORE helpful! She seems like such a passionate and knowledgeable person. I am so happy with everything I've purchased, and I want to share this secret with everyone!

5
★★★★★

I simply do not understand who these people are that are bashing this near perfect store! I have recommended this store to all of my girlfriends and I have NEVER had a problem with the staff or otherwise. I admit, I pay more here than I would at other chain furniture/lighting/home furnishing stores, but if you want quality and UNIQUE products you have to! Also, Sirah G, bashing the owner of the store is just outright wrong. How can you be so cruel? I've talked with the owner on multiple occasions concerning custom orders and she could not have been MORE helpful! She seems like such a passionate and knowledgeable person. I am so happy with everything I've purchased, and I want to share this secret with everyone!

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Thought I was the only one who got caught in the Twilight Zone. The women here are unbelievably clueless, especially the owner. Very poor customer service! Never seen anything like it. They know who I am well, because I've been in it seems like hundreds of times to check on my orders....things are never in when they say there are going to be; phone calls rarely returned. When I finally complained, they couldn't be bothered. Like another reviewer said, if you can't get the item anywhere else, shop here. Otherwise, go ANYWHERE else and likely have a better experience with customer service!

1
★☆☆☆☆

Thought I was the only one who got caught in the Twilight Zone. The women here are unbelievably clueless, especially the owner. Very poor customer service! Never seen anything like it. They know who I am well, because I've been in it seems like hundreds of times to check on my orders....things are never in when they say there are going to be; phone calls rarely returned. When I finally complained, they couldn't be bothered. Like another reviewer said, if you can't get the item anywhere else, shop here. Otherwise, go ANYWHERE else and likely have a better experience with customer service!

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0 out of 1 people found this review helpful.

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Need some new lights for over the island. I wanted something interesting, modern but also hand-made looking. I found these hand blown wine casket pendants. Fantastic! They are relly large but clear and kind of organic looking. I have never seen anything so awesome!!!
Can't wait to do the branch fixture next for over the tub. Then maybe that Linen bedding with the raw edge??
Love love love this boutique.
Stylish designers help put my look together.

2
★★★★★

Need some new lights for over the island. I wanted something interesting, modern but also hand-made looking. I found these hand blown wine casket pendants. Fantastic! They are relly large but clear and kind of organic looking. I have never seen anything so awesome!!!
Can't wait to do the branch fixture next for over the tub. Then maybe that Linen bedding with the raw edge??
Love love love this boutique.
Stylish designers help put my look together.

Pros: Modern/Vintage Vibe Unique and Interesting Lighting

Cons: Wish I could do my whole house at once

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DO NOT BUY any special orders from this STORE - REALLY...but if you do make sure to get DETAILED paperwork on any orders and get EVERYTHING in writing.

We have brought our complaints to their attention and received little if no contact - daily phone calls would go unanswered, emails - unresponded, or we would get a "I am looking into that" or "I will call you back". It took a dispute resolution to finally get listened to... but over 18 months later we are still waiting for furniture issues to be resolved!

This is our story - I share so that you can learn:
The sales associate upgraded us to down fill without telling us (says they do that on all their furniture orders) and I am allergic to down feathers so obviously would not order down if asked; the sales associate said there would be no delivery charge (we battled with the owner for two months and still ended up paying $400); the sales associate did not tell us that a cushion could not be removed from a special order chair when the depth we wanted was with the cushion off - now they say we are stuck with a $3500 chair my husband can not even sit in comfortably; the sales associate sold us an Eddie West dining table for our main household table - it mares and shows water marks and writing marks... and we specicially asked for a durable table that wouldn't do this; we have also dealt with receiving completely mis-ordered furniture (and wrong chairs and wood type) and again had to battle to get reimbursed for return shipping on something we did not even order!!!

0
★☆☆☆☆

DO NOT BUY any special orders from this STORE - REALLY...but if you do make sure to get DETAILED paperwork on any orders and get EVERYTHING in writing.

We have brought our complaints to their attention and received little if no contact - daily phone calls would go unanswered, emails - unresponded, or we would get a "I am looking into that" or "I will call you back". It took a dispute resolution to finally get listened to... but over 18 months later we are still waiting for furniture issues to be resolved!

This is our story - I share so that you can learn:
The sales associate upgraded us to down fill without telling us (says they do that on all their furniture orders) and I am allergic to down feathers so obviously would not order down if asked; the sales associate said there would be no delivery charge (we battled with the owner for two months and still ended up paying $400); the sales associate did not tell us that a cushion could not be removed from a special order chair when the depth we wanted was with the cushion off - now they say we are stuck with a $3500 chair my husband can not even sit in comfortably; the sales associate sold us an Eddie West dining table for our main household table - it mares and shows water marks and writing marks... and we specicially asked for a durable table that wouldn't do this; we have also dealt with receiving completely mis-ordered furniture (and wrong chairs and wood type) and again had to battle to get reimbursed for return shipping on something we did not even order!!!

Pros: great furniture and decor items

Cons: service is totally lacking once they have your $

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Great designers with good taste, the woman I worked with was very pleasant, helpful, and patient...she helped me find bedding and furniture that was unique and distinctive, the only problem was that some of the things were a little overpriced. I would go back just for the design service.

4
★★★★☆

Great designers with good taste, the woman I worked with was very pleasant, helpful, and patient...she helped me find bedding and furniture that was unique and distinctive, the only problem was that some of the things were a little overpriced. I would go back just for the design service.

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1 out of 1 people found this review helpful.

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I special ordered a vanity desk and was told it would delivered in 6-8 weeks. 12 weeks later, I am the one that is having to take time out of my busy day to check in about the current status, delivery, etc. I have spoken to pretty much everyone at the store, but the woman that originally sold me the peice has never followed up with me. And the others at the store don't really care since they already have my money. If you have a lot of patience and absolutely can't find an item anywhere else, than shop here. If not, then save yourself time. My husband calls it the phantom vanity desk, funny to him, not so funny to me.

1
★☆☆☆☆

I special ordered a vanity desk and was told it would delivered in 6-8 weeks. 12 weeks later, I am the one that is having to take time out of my busy day to check in about the current status, delivery, etc. I have spoken to pretty much everyone at the store, but the woman that originally sold me the peice has never followed up with me. And the others at the store don't really care since they already have my money. If you have a lot of patience and absolutely can't find an item anywhere else, than shop here. If not, then save yourself time. My husband calls it the phantom vanity desk, funny to him, not so funny to me.

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0 out of 1 people found this review helpful.

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I purchased an item in August. They said it would be there before my daughter went to college. Months rolled by. It was back ordered. They charged me, but no item. It is now 5 months later and they say it is back ordered until January!!! The staff is clueless. It is overpriced. For folks with more money than taste or creativity. Avoid this store!!

3
★★★☆☆

I purchased an item in August. They said it would be there before my daughter went to college. Months rolled by. It was back ordered. They charged me, but no item. It is now 5 months later and they say it is back ordered until January!!! The staff is clueless. It is overpriced. For folks with more money than taste or creativity. Avoid this store!!

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0 out of 1 people found this review helpful.

 

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