They sold me two poor quality external hdd enclosures. The second to replace the first and promised the second was of much better quality (they are getting lots of returns on the first one but haven't removed it from their stock). The second one has the same issues as the first (problems maintaining power connection). The return policy is poor (1 mth, I believe); they didn't compensate me in any way when I brought back the first. I guess the best thing is to read reviews on products before you shop there (they seem knowledgeable but have mislead me twice) or don't shop there at all.
0 out of 1 people found this review helpful.
They have name brand computer parts for great prices. The staff is knowledgable and has always helped me out with any computer troubles I have. They also have great deals on computers, why people still buy name brand computers for twice the price I have no idea.
1 out of 1 people found this review helpful.
These guys are definitely a good group to go to when you need to build your own computer and not get one of those boxed up jobs. They have a neat little configurator on their website, and the prices are updated frequently. Sometimes they are the cheapest, sometimes they're not, but they're always pretty helpful, and they're honest with you about what they can and can't do for your computer needs. They're a great company to deal with when you need to get some parts as well, even if you're not buying a whole computer.
1 out of 1 people found this review helpful.
these guys are very good computer dealers. i got my computers from here and they were very helpful. they worked with my budget to put together a great computer system. they explained all the technical words i didnt understand.they have good customer service and excellent support staff. they are always friendly.
1 out of 1 people found this review helpful.
when i wanted to buy a new computer for my house i went to general nano systems and they worked with me to find the right configuration. they always have nice rebates and excellent products.they are very happy to answer all questions that you have for them.they have good customer service.
the last time i had to get a computer i went to general nanosystems and they were very helpful in deciding which computer i should buy. they had a lot of deals going on and i was able to get a very good deal on the price. they had excellent customer service and answered all my questions promptly.
You may be surprised at this store's low-tech whiteboard with columns of options and prices, but don't let that fool you. General Nanosystems offers a world of computer parts for a fair price...and if you don't know what to do with parts, I understand they'll do that for you too! They offer a full sprectrum of pricing from the cheapest available model to the more expensive end.
PROS: Outstanding selection
CONS: You may have to wait in line!
General Nanonsystems always provides excellent customer service, and are very quick to respond to emails. Their prices are very competitive for the Minneapolis area, both products and services. I would highly recommend them for any computer or laptop related issue, not only for their willingness to help (and not sell you any items you don't need) but also because their prices are rather inexpensive.
PROS: Superb customer service
They are certainly willing to go the extra mile to help you out at General Nanosytems. When I returned home from school one day to find my computer, which I almost never shut down, not running, and refusing to boot, I checked the normal problems and nothing worked. Upon calling General Nanosystems, I was told to bring it on in and they would help me diagnose the problem. They discussed what I had tried already with me, and then even went as far as to try brand new parts in my computer to see if they solved the problem. When we decided it was most likely my motherboard, they went over my options for replacement and helped give me pros and cons of different choices. Their prices are also very competitive and often better than many larger companies.
PROS: Helpful staff, great prices.
I don't know who stole my identity but I'm very satisfied by the service at general nanosystems. Great, Helpful staff and nice low prices. HIGHLY RECOMMENCED!
Pros: Helpful, cheap
I didn't write the previous review attributed to me. The computer I got from general nanosystems is top notch and the service is great as well. To the anonymous coward who stole my identity to write a bogus review, GET A LIFE!
Pros: Great service, cheap prices
I bought computers from these guys and they ticked me off a bunch of times. There counter help is a bunch of idiots. There tech support not much better. I seen some other guy here posted didnt like them much--I'm with you, bro.
By youre puters anywhere but GNS. your better off bying from cragslist or ebay.
St. Paul, Mn
Pros: cant think of nothin
Cons: everything else
This odd little duck of a business seems to do a brisk business with the hobbyist crowd. However, I would strongly discourage any casual PC user or serious business user from wasting their time with this little "screwdriver shop." You will be frustrated...guaranteed. I've read a few negative blog postings about these guys, so apparently, I'm not the only one who has been rubbed wrong by this shop.
The selection is great, but my praise ends there. Rude customer service, incompetent (and virtually non-existent) tech support, and high prices make General Nanosystems a place to avoid.
I spent weeks going round and round with these clowns over some compatibility issues they should've ironed out on the first visit. I spent several hundred more on this notebook PC than its equivalent from Dell would've cost, PLUS had to spend hours of my valuable time constantly returning it so that their trained chimps could look at it and scratch their heads in bewilderment. In between, playing phone tag with their tech support (which is only open a few hours each day). They eventually got it right...but only after I devoted much of my valuable time pressing them on the issue. All this for a basic APPLIANCE. It ain't rocket science, people!
Get a Dell. Do it right and have it up and running out of the box. We all have better things to do than play games with amateurs.
Pros: Nice website, wide selection.
Cons: Inability to understand business customer needs, poor tech support, lied to me several times.
A bit about me: multicertified IT pro for 15 years, so this is not the opinion of a newbie or non-tech--your mileage may vary.
I find these guys snooty: if you're not running the very latest gaming setup with blinky lights and stuff they look down on you. I've sent non-technical clients and family there and they've all found the place dripping with derision. Helpfullness rises exponentially when you start really throwing money around (i.e. a total new system) but to me thats not customer service.
They also are not knowledgeable when it comes to real technical issues like networking, power supplies, etc. In other words their knowledge is a mile wide and an inch deep.
And when they dont know something they just pretend. When I worked at a local PC/Apple retail joint I fired people who pulled that because it isn't in the interest of the customer or the store.
Add to that that they are consistently overpriced (and*really* gouge on cables and other little stuff) and I think your better off online or another local PC place. I use them in a pinch but rarely.
Pros: have some nice gear
Cons: unhelpful, expensive
I was upgrading a computer with a new motherboard and ran into an odd problem. I had an idea of how to fix it but didnt have to hardware necessary......First, I took it to a local computer store and the lady there didnt know what the hell she was talking about...she couldn't help me....then I tried General Nanosystems....the guy there helped me out right away and we identified the problem and fixed it quickly....He didn't charge me alot for it either. I ended up buying a few things extra. They have knowledgeable staff with excellent service. I'd recommend them!
Pros: Knowledgeable staff...lots of computer support services available.
Cons: It's not close to where I live!
My computer started acting up and I had no idea who to call that could fix it. My first thought was Best Buy. When I call them they said it would be $70 for the diagnostic test and $199 if they had to redo everything. So of course I didn't go to them. I searched for a place on citysearch dot com and picked General Nanosystems because they had a had a decent rating and good reviews. The service was great and come to find out my computer was infected with viruses. It only cost me $75!!! My only complaint was no one called me to tell me it was ready for pickup but that's OK. My computer is working great and I couldn't be happier with General Nanosystems. I would recommend them to everyone.
Pros: Service, Knowledge, Great Prices
Cons: No one called to tell me when it was ready for pickup
I will never buy a computer from a megastore like Circuit City or Best Buy again. With just a little hardware knowledge, you can upgrade your current computer or get a custom-made computer (or put your own together) for a MUCH cheaper price than anywhere else I have seen. And the best part is you can get exactly what you want because you pick out all of the parts yourself - you don't have to settle for the package deal that megastores offer which may include hardware/software you don't need or want.
Pros: Knowledgeable Staff, Very Low Prices, Many Options