Becker Furniture World

★★★★☆
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45.4004 -93.8882
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763-515-8214

13150 First Street

Becker, MN

55308

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Reviews 1 - 27 of 27.
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In short, horrible customer service and poor quality of furniture! We would NEVER recommend this place to anyone!! We bought a bedroom set for our master bedroom and a formal dining set back in November 2013 at the Burnsville location. We were told at the time that we would receive the furniture by Jan 22, 2014 and we would be contacted to set up delivery for the furniture. January came around, we did not hear from Becker so we called to follow up on our order. We were told that the bedroom set was ready for delivery but the dining set has been back-ordered to Feb 22, 2014. We arranged a separate delivery to get our bedroom set on Jan 25, 2014. Within two weeks, we found that two of the wood sticks on the platform of our bed frame were broken. We called the customer service multiple times to try resolving the issue. The customer service is a pain to even get through. We left message on the voicemail and it takes an average of 5-7 business days to receive a return call. Today, I waited over 30 minutes on the phone to finally talk to someone and found out that our dining set has been pushed back further. We are now looking at getting the dining table in March 15 and the chairs are not going to be here until mid of April!! There was never an apology what-so-ever, let alone any follow-up on our order. We went Becker Furniture World thinking that with the price we paid for the furniture, we would have a hassle-free experience and quality furniture. WRONG!! There are definitely better places out there that deserve our business!! :(

1
★☆☆☆☆

In short, horrible customer service and poor quality of furniture! We would NEVER recommend this place to anyone!! We bought a bedroom set for our master bedroom and a formal dining set back in November 2013 at the Burnsville location. We were told at the time that we would receive the furniture by Jan 22, 2014 and we would be contacted to set up delivery for the furniture. January came around, we did not hear from Becker so we called to follow up on our order. We were told that the bedroom set was ready for delivery but the dining set has been back-ordered to Feb 22, 2014. We arranged a separate delivery to get our bedroom set on Jan 25, 2014. Within two weeks, we found that two of the wood sticks on the platform of our bed frame were broken. We called the customer service multiple times to try resolving the issue. The customer service is a pain to even get through. We left message on the voicemail and it takes an average of 5-7 business days to receive a return call. Today, I waited over 30 minutes on the phone to finally talk to someone and found out that our dining set has been pushed back further. We are now looking at getting the dining table in March 15 and the chairs are not going to be here until mid of April!! There was never an apology what-so-ever, let alone any follow-up on our order. We went Becker Furniture World thinking that with the price we paid for the furniture, we would have a hassle-free experience and quality furniture. WRONG!! There are definitely better places out there that deserve our business!! :(

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MN is so spoiled to have have such an amazing furniture store in our state. The selection, quality, service and salespeople are outstanding! They actually have IN HOME DESIGN....at NO EXTRA COST!! The designer helped me pick out paint and put four rooms together. I am so happy with the money I saved and the person I worked with. (Not pushy......very helpful) My home is looking great for the Holidays!! Thanks Becker Furniture World!!!

5
★★★★★

MN is so spoiled to have have such an amazing furniture store in our state. The selection, quality, service and salespeople are outstanding! They actually have IN HOME DESIGN....at NO EXTRA COST!! The designer helped me pick out paint and put four rooms together. I am so happy with the money I saved and the person I worked with. (Not pushy......very helpful) My home is looking great for the Holidays!! Thanks Becker Furniture World!!!

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I would run very fast from Becker Furniture World if you are thinking of purchasing there. They are horrible. I ordered several pieces of furniture in January 2013 and it is March now and I have received more headaches than furniture.

When my first delivery came several pieces were missing (end table but no coffee table, chairs and no table). And the expensive dining room table literally fell apart when they were putting it together and 90% of the dining room chairs were wobbly. When we asked why they didn't check these first before delivery they said they didn't have a place to do that. They wanted us to keep the defective pieces so a service person could come and fix them. We refused and had to call twice to get our money appropriately refunded for the dining room pieces.

Then in mid February, 6 weeks after we ordered, we were informed that the chairs for the kitchen set we had ordered were discontinued and they wanted to know if we wanted the table without the chairs. We again asked for refund on these pieces and had to call three times to get our refund.

Then toward the end of February we were informed the couch, chairs and ottomans we custom ordered January 4th, could not be made because the fabric had been discontinued. Our choice was to cancel the order or come in and pick out new fabric. We canceled and as of today are still trying to get our money refunded.

We still have 2 pieces left to receive that we paid for January 4th but have not gotten a firm delivery date on yet. Last we heard it was suppose to be the end of March. Both of these were suppose to be stock pieces and delivered back in January. Only reason we have not cancelled these is that they go with pieces we already have.

So far no apologies, not even return phone calls from the store manager. Find it very odd that Becker Furniture World can stay in business when they hold onto money and orders for weeks before placing them. We will never shop with them again. Here it is March when all our items were to be in and we literally have to start all over. Not with Becker Furniture World though, never again! When people see our bare rooms in our house we tell the our horrible service experience with Becker Furniture World.

1
★☆☆☆☆

I would run very fast from Becker Furniture World if you are thinking of purchasing there. They are horrible. I ordered several pieces of furniture in January 2013 and it is March now and I have received more headaches than furniture.

When my first delivery came several pieces were missing (end table but no coffee table, chairs and no table). And the expensive dining room table literally fell apart when they were putting it together and 90% of the dining room chairs were wobbly. When we asked why they didn't check these first before delivery they said they didn't have a place to do that. They wanted us to keep the defective pieces so a service person could come and fix them. We refused and had to call twice to get our money appropriately refunded for the dining room pieces.

Then in mid February, 6 weeks after we ordered, we were informed that the chairs for the kitchen set we had ordered were discontinued and they wanted to know if we wanted the table without the chairs. We again asked for refund on these pieces and had to call three times to get our refund.

Then toward the end of February we were informed the couch, chairs and ottomans we custom ordered January 4th, could not be made because the fabric had been discontinued. Our choice was to cancel the order or come in and pick out new fabric. We canceled and as of today are still trying to get our money refunded.

We still have 2 pieces left to receive that we paid for January 4th but have not gotten a firm delivery date on yet. Last we heard it was suppose to be the end of March. Both of these were suppose to be stock pieces and delivered back in January. Only reason we have not cancelled these is that they go with pieces we already have.

So far no apologies, not even return phone calls from the store manager. Find it very odd that Becker Furniture World can stay in business when they hold onto money and orders for weeks before placing them. We will never shop with them again. Here it is March when all our items were to be in and we literally have to start all over. Not with Becker Furniture World though, never again! When people see our bare rooms in our house we tell the our horrible service experience with Becker Furniture World.

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0 out of 1 people found this review helpful.

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If ZERO was available, that's what they would get. Horrible, horrible service. The worst I've ever experienced. Nothing but a big fat headache caused by lots of frustration trying to get anything done no matter who we dealt with. We ordered a couch in March 2012 and are returning it this August. It was like pulling teeth -- PAINFUL! Do not, I repeat, do not buy anything from them.

1
★☆☆☆☆

If ZERO was available, that's what they would get. Horrible, horrible service. The worst I've ever experienced. Nothing but a big fat headache caused by lots of frustration trying to get anything done no matter who we dealt with. We ordered a couch in March 2012 and are returning it this August. It was like pulling teeth -- PAINFUL! Do not, I repeat, do not buy anything from them.

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1 out of 1 people found this review helpful.

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I always have shopped at Becker Furniture World to check out their selection when looking for new furniture. I usually have lots of questions and there is always someone right there to answer them. Sometimes their prices can be a little high so it pays to shop around; sometimes they are a better deal.

4
★★★★☆

I always have shopped at Becker Furniture World to check out their selection when looking for new furniture. I usually have lots of questions and there is always someone right there to answer them. Sometimes their prices can be a little high so it pays to shop around; sometimes they are a better deal.

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The store is of course much bigger and better. I have had very good luck finding furniture at this store especially in the bargain area.

4
★★★★☆

The store is of course much bigger and better. I have had very good luck finding furniture at this store especially in the bargain area.

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BWF is a big waste of time and money. Customer service is horrible. The store is unorganized. Too much furniture with no one to sell it to you. You need a trolley to get to a new department. How do you choose with so much crap in the way?

1
★☆☆☆☆

BWF is a big waste of time and money. Customer service is horrible. The store is unorganized. Too much furniture with no one to sell it to you. You need a trolley to get to a new department. How do you choose with so much crap in the way?

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wow!! How big is this place. We went looking for a quality leather sofa and found so much more. I can't even guess how much square feet this place has. there are so many sections of the store, sofas, chairs, bar furniture, office furniture etc etc. They even have a cafe. Try the taco salad. There is something in this store for every price range

5
★★★★★

wow!! How big is this place. We went looking for a quality leather sofa and found so much more. I can't even guess how much square feet this place has. there are so many sections of the store, sofas, chairs, bar furniture, office furniture etc etc. They even have a cafe. Try the taco salad. There is something in this store for every price range

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1 out of 1 people found this review helpful.

Latest reviews from Citysearch.

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Your employees were curteous and very polite. Your sales person was helpful and delivery men did an excellent job!

5
★★★★★

Your employees were curteous and very polite. Your sales person was helpful and delivery men did an excellent job!

.

Service and Delivery were both very good! Thank you. And I really enjoy shopping at your store.

5
★★★★★

Service and Delivery were both very good! Thank you. And I really enjoy shopping at your store.

.

They were friendly, did their job moved the furniture around as I asked them to, were pleasant.

5
★★★★★

They were friendly, did their job moved the furniture around as I asked them to, were pleasant.

.

Friendly, Knowledgeable staff not pushy

5
★★★★★

Friendly, Knowledgeable staff not pushy

.

The flower was a nice touch. The movers were very nice and aware of my needs.

5
★★★★★

The flower was a nice touch. The movers were very nice and aware of my needs.

.

Paul at Becker Clearance Center (Northtown) was very helpful. I had a great shopping experience and love my new couch. Thanks so much for your world class service and I liked the carnation flower- Also nice touch

5
★★★★★

Paul at Becker Clearance Center (Northtown) was very helpful. I had a great shopping experience and love my new couch. Thanks so much for your world class service and I liked the carnation flower- Also nice touch

.

Excellent Service- polite delivery men! Smooth transaction The most efficient saleman EVER - He didn't drag us all over - He listened to what we wanted- and made a sale??

5
★★★★★

Excellent Service- polite delivery men! Smooth transaction The most efficient saleman EVER - He didn't drag us all over - He listened to what we wanted- and made a sale??

.

We liked your relativly short (1 1/2 hr) window for delivery, but it was ahead too! Follow up call was good.

5
★★★★★

We liked your relativly short (1 1/2 hr) window for delivery, but it was ahead too! Follow up call was good.

.

This was our first purchase from Becker - we have been very pleased! Will shop/buy there again. Thanks

5
★★★★★

This was our first purchase from Becker - we have been very pleased! Will shop/buy there again. Thanks

.

Everyone was welcoming and very anxious to please

5
★★★★★

Everyone was welcoming and very anxious to please

.

Paul in the mattress area really knew his stuff. The delivery people were very courteous and did a great job. We would definitely recommend BFW to others and we will shop at BFW again if the need arises

5
★★★★★

Paul in the mattress area really knew his stuff. The delivery people were very courteous and did a great job. We would definitely recommend BFW to others and we will shop at BFW again if the need arises

.

Samantha was great world class help, and time was very well spent on our help to make sure we had no question left unanswered.

5
★★★★★

Samantha was great world class help, and time was very well spent on our help to make sure we had no question left unanswered.

.

Alana and Steve were great to work with. Alana went out of her way to see if I could add, subtract pieces in a bedroom set. Steve was very knowledgeble and patient in helping me pick out a mattress.

5
★★★★★

Alana and Steve were great to work with. Alana went out of her way to see if I could add, subtract pieces in a bedroom set. Steve was very knowledgeble and patient in helping me pick out a mattress.

.

Our sales person Andrea King was very helpful in our selection of furniture. She was very knowledgible but still did listen to our concerns, we will shop at Becker again- + lokk for Andres to help us

5
★★★★★

Our sales person Andrea King was very helpful in our selection of furniture. She was very knowledgible but still did listen to our concerns, we will shop at Becker again- + lokk for Andres to help us

.

Delivery men were very friendly, professional and took great care in protecting walls. Dwayne was helpful ordering items over the phone.

5
★★★★★

Delivery men were very friendly, professional and took great care in protecting walls. Dwayne was helpful ordering items over the phone.

.

The sales person Tim was great - helpful without pushing us. Also the delivery men could not of been better took there shoes off for I had new carpet out in the day before and very nice all the way around The staff all- way around- great. Thank you

5
★★★★★

The sales person Tim was great - helpful without pushing us. Also the delivery men could not of been better took there shoes off for I had new carpet out in the day before and very nice all the way around The staff all- way around- great. Thank you

.

From sales to delivery service was spectacular. We loved your store. We love or chair. We told our friends to visit!!!

5
★★★★★

From sales to delivery service was spectacular. We loved your store. We love or chair. We told our friends to visit!!!

.

Excellent. Everything was wonderful. Our salesperson Mary Ramert was quite helpful.

5
★★★★★

Excellent. Everything was wonderful. Our salesperson Mary Ramert was quite helpful.

.

I was very pleased with the delivery of my mattress. The (2) gentlemen that did the delivery were very good- kind and was very careful.

5
★★★★★

I was very pleased with the delivery of my mattress. The (2) gentlemen that did the delivery were very good- kind and was very careful.

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