Town & Country Cleaners Ltd

★★☆☆☆

About Town & Country Cleaners Ltd

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  • Dry Cleaners
1.8333 6
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Good news! Sue and her husband the owners retired. Now under new ownership, Town and Country Cleaners is no longer run by this couple. This is a quality operation with a great staff who are very friendly and helpful.

4
★★★★☆

Good news! Sue and her husband the owners retired. Now under new ownership, Town and Country Cleaners is no longer run by this couple. This is a quality operation with a great staff who are very friendly and helpful.

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Sue is a joke and the worst with customer service. I've had two very negative experiences - three if you count their price gouging. I brought in clothes to have done before I went on a trip. They promised me I'd have the clothes on a Thursday. When I went to pick them up, they said, "Sorry, says Thurs. on the ticket but we put it in the Friday pile." Then Sue made me make a special trip back the next day on my way to the airport to pick up the clothes..no offer to bring them to me, which would have been good customer service since they screwed up.

Second incident - brought in new suit trousers to have cuffs put in. This was evidently over Sue's head. She took about 20 minutes to fit me for length (the ONLY alteration, which normally takes 20 minutes to finish the sewing anywhere else!). I confirmed multiple times that I wanted cuffs. She told me it would take a WEEK to get the pants back. I said, "Are you sure? Most people do cuffs in a day." She insisted a week. I then get a NASTY voice mail 4 days later from some employee saying, "If you want these pants back by Friday you better call us and tell is if you want cuffs or not, because you didn't tell us." I very politely called back and told the employee I told sue MULTIPLE times I wanted cuffs. Then, I got another call the FOLLOWING day from Sue asking if I wanted cuffs! I told her NOT TO TOUCH MY PANTS that I was going to take them somewhere else. When I went in to pick them up, I told them lost a customer forever because they couldn't handle something as simple as cuffs.

These people are rude, have no concept of customer service, don't do what they say they are going to do, and should go out of business. Not to mention how ungodly expensive they are.

1
★☆☆☆☆

Sue is a joke and the worst with customer service. I've had two very negative experiences - three if you count their price gouging. I brought in clothes to have done before I went on a trip. They promised me I'd have the clothes on a Thursday. When I went to pick them up, they said, "Sorry, says Thurs. on the ticket but we put it in the Friday pile." Then Sue made me make a special trip back the next day on my way to the airport to pick up the clothes..no offer to bring them to me, which would have been good customer service since they screwed up.

Second incident - brought in new suit trousers to have cuffs put in. This was evidently over Sue's head. She took about 20 minutes to fit me for length (the ONLY alteration, which normally takes 20 minutes to finish the sewing anywhere else!). I confirmed multiple times that I wanted cuffs. She told me it would take a WEEK to get the pants back. I said, "Are you sure? Most people do cuffs in a day." She insisted a week. I then get a NASTY voice mail 4 days later from some employee saying, "If you want these pants back by Friday you better call us and tell is if you want cuffs or not, because you didn't tell us." I very politely called back and told the employee I told sue MULTIPLE times I wanted cuffs. Then, I got another call the FOLLOWING day from Sue asking if I wanted cuffs! I told her NOT TO TOUCH MY PANTS that I was going to take them somewhere else. When I went in to pick them up, I told them lost a customer forever because they couldn't handle something as simple as cuffs.

These people are rude, have no concept of customer service, don't do what they say they are going to do, and should go out of business. Not to mention how ungodly expensive they are.

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I worked for this company, I would never bring my clothes to this store, They up there prices like every 2 months for no reason. They add charges as much as they can. When something of yours gets ruined at there shop its your fault not there's. Sue the Chinese lady is the owner, Don't ever try to tell her off she makes up the stupidest things to tell you so you think its your clothes. If something gets lost ohhh not a good thing they have no way of finding it. Because it ended up going home with someone else. DON'T GO TO THIS SHOP ITS NOT WORTH IT!!

1
★☆☆☆☆

I worked for this company, I would never bring my clothes to this store, They up there prices like every 2 months for no reason. They add charges as much as they can. When something of yours gets ruined at there shop its your fault not there's. Sue the Chinese lady is the owner, Don't ever try to tell her off she makes up the stupidest things to tell you so you think its your clothes. If something gets lost ohhh not a good thing they have no way of finding it. Because it ended up going home with someone else. DON'T GO TO THIS SHOP ITS NOT WORTH IT!!

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They lost a $100 white silk shirt of mine and when confronted simply denied it (they did give me $30 discount for my next service). I gave them a cotton button shirt to press, but they actually dry cleaned it -- and charged me an outrageous rate for it (they are pretty expensive normally). Again, when confronted with it they asked me how they were to guess what I wanted (i.e., dry cleaned or simply washed)! They probably should know based on the material & should try to be more accommodating instead of combative to their customoers. They certainly lost a once-loyal customer for sure.

PROS:
CONS: Owner is extremely stingy and combative to customers

1
★☆☆☆☆

They lost a $100 white silk shirt of mine and when confronted simply denied it (they did give me $30 discount for my next service). I gave them a cotton button shirt to press, but they actually dry cleaned it -- and charged me an outrageous rate for it (they are pretty expensive normally). Again, when confronted with it they asked me how they were to guess what I wanted (i.e., dry cleaned or simply washed)! They probably should know based on the material & should try to be more accommodating instead of combative to their customoers. They certainly lost a once-loyal customer for sure.

PROS:
CONS: Owner is extremely stingy and combative to customers

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I signed up to Insider Pages specifically to write this review. I brought in 7 items, all women's button down shirts. 2 were of a silk blend however the others were your run of the mill, boring button down collard shirts. My bill came to $60.00 and some change. Not sure how it can possibly cost between $7.00 - $9.00 per shirt to clean. This is truly a RIP OFF. Dry Cleaning is dry cleaning... There is nothing spectacular about my clothing that I've received back.. I DO NOT recommend this cleaners due to their HIGH pricing! 60 bucks for 7 shirts, is crazy!

PROS: was close to my house...
CONS: HIGH prices for no apparent reason!

1
★☆☆☆☆

I signed up to Insider Pages specifically to write this review. I brought in 7 items, all women's button down shirts. 2 were of a silk blend however the others were your run of the mill, boring button down collard shirts. My bill came to $60.00 and some change. Not sure how it can possibly cost between $7.00 - $9.00 per shirt to clean. This is truly a RIP OFF. Dry Cleaning is dry cleaning... There is nothing spectacular about my clothing that I've received back.. I DO NOT recommend this cleaners due to their HIGH pricing! 60 bucks for 7 shirts, is crazy!

PROS: was close to my house...
CONS: HIGH prices for no apparent reason!

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This store wins my gratitude for cleaning my husbands work blazer after I dripped ink from a magic marker on it. I took the jacket right over, and they got the stain out without damaging the fabric. I have brought in a old down jacket for cleaning because I knew if I tried to wash it, I'd ruin it. Well, they didn't do much better then I would have, and they added a lot of perfume. It was a old coat, so I forgive them. It was probably past hope anyways.

PROS: Can clean out stains
CONS: Uses lots of chemicals to clean

3
★★★☆☆

This store wins my gratitude for cleaning my husbands work blazer after I dripped ink from a magic marker on it. I took the jacket right over, and they got the stain out without damaging the fabric. I have brought in a old down jacket for cleaning because I knew if I tried to wash it, I'd ruin it. Well, they didn't do much better then I would have, and they added a lot of perfume. It was a old coat, so I forgive them. It was probably past hope anyways.

PROS: Can clean out stains
CONS: Uses lots of chemicals to clean

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