Rogers Pet Clinic Pa

★★★☆☆
  • 13860 Northdale Blvd

    Rogers, MN 55374

    Map & Directions
  • 763-428-8688

About Rogers Pet Clinic Pa

Hours
Mon 8am-8pm, Wed 8am-8pm, Fri 8am-8pm, Thu 8am-6pm, Sat 8am-2pm

Pets & Animals

Pets & Animals
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My dogs have gone to this clinic for several years. They are not open on weekends for emergencies and their website refers to another clinic in Coon Rapids. We took our shih tsu there on Sunday for extreme pain and limping in his front legs. The vet there did a complete exam, took Xrays and diagnosed arthritis. He gave us his full report, copy of xrays and 2 drugs - one for pain and one anti inflammatory. He asked if we had blood work done at Rogers on our dog to assure the anti inflammatory wouldn't be a problem with his liver. I thought we did from an earlier eye infection so we didn't have it done on Sunday. When I checked with Rogers, they couldn't find any blood workup on our dog but would not do it until 2 days later because he "had to see a vet". When I asked why a technician wouldn't draw blood for the blood work they said a vet had to see him and they could not "allow a technician" to do it since they hadn't seen him recently. I told them about the vet exam on Sunday (2 days previous) and told them I would bring along the vet's report, records and xrays. All I wanted was blood work. Nope. Had to have another complete exam and a full exam charge before they would do the blood work. So, for the people reviewing this clinic below that say it is "about the pet" and not "about the money" - well, think again. It is absolutely about the money when they insist on another complete exam by a vet and a full exam charge when an emergency vet just did one 2 days previous and this vet is referred on their own website. Evidently it was worth it to them to lose any future revenue for both of my dogs rather than just accept the emergency vet's exam and do the blood work. I will never again go to the Rogers Pet Clinic.

1
★☆☆☆☆

My dogs have gone to this clinic for several years. They are not open on weekends for emergencies and their website refers to another clinic in Coon Rapids. We took our shih tsu there on Sunday for extreme pain and limping in his front legs. The vet there did a complete exam, took Xrays and diagnosed arthritis. He gave us his full report, copy of xrays and 2 drugs - one for pain and one anti inflammatory. He asked if we had blood work done at Rogers on our dog to assure the anti inflammatory wouldn't be a problem with his liver. I thought we did from an earlier eye infection so we didn't have it done on Sunday. When I checked with Rogers, they couldn't find any blood workup on our dog but would not do it until 2 days later because he "had to see a vet". When I asked why a technician wouldn't draw blood for the blood work they said a vet had to see him and they could not "allow a technician" to do it since they hadn't seen him recently. I told them about the vet exam on Sunday (2 days previous) and told them I would bring along the vet's report, records and xrays. All I wanted was blood work. Nope. Had to have another complete exam and a full exam charge before they would do the blood work. So, for the people reviewing this clinic below that say it is "about the pet" and not "about the money" - well, think again. It is absolutely about the money when they insist on another complete exam by a vet and a full exam charge when an emergency vet just did one 2 days previous and this vet is referred on their own website. Evidently it was worth it to them to lose any future revenue for both of my dogs rather than just accept the emergency vet's exam and do the blood work. I will never again go to the Rogers Pet Clinic.

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As an employee in the Veterinary field, I find it fascinating that people just don't get it. You CANNOT give a rabies vaccine without first doing a physical exam..why??? because if that pet was too have ANY symptoms of rabies ( which is rare, but can happen) the Veterinarian can lose his/her license to practice. Sooooo that is why they MUST do an exam. Now had a vet not examined your pet and just gave a rabies vaccine 1) run as far away as you can from them 2) you might as well go through a drive through window, because that is ass backward vet medicine that is NOT acceptable anywhere.

5
★★★★★

As an employee in the Veterinary field, I find it fascinating that people just don't get it. You CANNOT give a rabies vaccine without first doing a physical exam..why??? because if that pet was too have ANY symptoms of rabies ( which is rare, but can happen) the Veterinarian can lose his/her license to practice. Sooooo that is why they MUST do an exam. Now had a vet not examined your pet and just gave a rabies vaccine 1) run as far away as you can from them 2) you might as well go through a drive through window, because that is ass backward vet medicine that is NOT acceptable anywhere.

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Been going to this clinic since 1994. It is an excellent clinic with an exceptional staff. I would highly recommend them to all my friends! Keep up the great work!

5
★★★★★

Been going to this clinic since 1994. It is an excellent clinic with an exceptional staff. I would highly recommend them to all my friends! Keep up the great work!

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I can not thank the staff at the Rogers Pet Clinic enough for the kindness and compassion they had shown to my cat and my family during my cat's illness. They took the time to access and to understand her issues and determine the best care. I will always be grateful for their professionalism and understanding.

5
★★★★★

I can not thank the staff at the Rogers Pet Clinic enough for the kindness and compassion they had shown to my cat and my family during my cat's illness. They took the time to access and to understand her issues and determine the best care. I will always be grateful for their professionalism and understanding.

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1 out of 1 people found this review helpful.

.

We have been a customer of Rogers Pet Clinic for about 20 years. We went through the loss of our first pet Copper and I was very happy with how the staff treated us especially Dr Pasternak. We were treated with empathy and understanding. We could call and ask questions as we were caring for our dying pet. We felt like they were a partner in making sure his needs were met, it was a great comfort to know that we were not alone in this process. This was about 12 years ago. Well our pet Kirby was just diagnosed with cancer. And I have to say that Dr. Prior took her time explained to me over the phone what the tests she ordered had revealed about his current health. She was very good about answering my questions. But often times after the initial shock you have questions or situations occur that you need the advice of your vet.. Well this happened to us. Last night our dog's whole body started shaking and continued for about 2-3 minutes. We tried to comfort him as best we could and then the shaking stopped as quickly as it started. In the morning we decided to call our vet to find out what this might cause this or what we could do about it. The receptionist took the information and told me what she thought it could be. Again I stated I would like to talk to the vet. I was told she that she would squeeze our dog in if I wanted to come to the office. He had just been thier a few days earlier and becomes very upset and shakes all the way to the vet and home. I indicated that I would prefer not to put him through that unless something could be gained from the visit. She said I could just monitor him for the weekend. I was never given the opportunity to speak to the vet and that was the end of the conversation. After the call the receptionist must have discussed this with Dr. Pasterniak because she called me back and decided they would give me pain medication to give him for the weekend if I wanted to come and pick it up. I agreed to pick it up and wondered if I could have a few mintues to talk to Dr. Pasternak. I was told I couldn't because she was scheduled back to back. My husband and I discussed this situation and made the determination that we would change vet clinics if this is the treatment you get when you have been a customer for over 20 years. It made us wonder why would Dr. Pasternak would be willing to squeeze an appt in for our dog but was not willing to give us a couple of minutes of her time. The answer was simple she could charge for the visit but not for the couple minutes it would take her to talk to us. When I arrived at the clinic I asked the receptionist for Kirby's records because we were changing clinics and that I would appreciate Dr Pasternak giving me a call at her convenience. At that point all I wanted was an opportunity to explain how we felt and why we were leaving. A couple of minutes later she comes out by the front desk reluctantly asks what I want. I told her she could just call me later and she said I quote " I won't have time later I am booked today" I indicated I did not want to discuss this in the lobby. She replied by telling me if it was just a couple minutes we could use a room. It was very obvious that she did not want to take the time to talk to me. I declined and again indicated she could call me at a later time. I waited for some time in the lobby as the receptionist explained that all the techs were VERY BUSY. Dr. Pasternak came out later handed me my dog's x-rays and said "so should I cancel his next appoinment?" and I said yes because this is clearly not the same clinic we started with. She said nothing and abruptly walked away. No apology no thank you for 20 years of being a customer.... nothing but a "I can't be bothered " look on her face. I know this is a long review but I want you to know that when the time comes you are going to want a vet that is understanding, empathetic and available for situations that come up. I had an interview with Bass Lake Pet Clinic today and they were wonderful from the recptionist to the Dr. who called me back after reviewing Kirby's health record. This was on a Saturday AFTER business hours. I did not expect to hear from her until Monday. She spent about 10 minutes on the phone with me and she was not getting paid for that time. I believe the true test of a good vet clinic is when crisis occurs and they are there for you. and your pet. I can tell you Roger's Pet Clinic was 12 years ago when we lost our first pet. But I feel like now it is all about revenue and getting you in and out. In closing I do want to thank Dr. Prior for her help but overall I don't want to deal with this clinic anymore and would not reccomend it to any of my friends. I really thought that the recptionist that was working on Saturday was the problem but after intereacting with Dr. Pasternak I realize it was her that was denying our request for a few minutes of her time.

5
★★★★★

We have been a customer of Rogers Pet Clinic for about 20 years. We went through the loss of our first pet Copper and I was very happy with how the staff treated us especially Dr Pasternak. We were treated with empathy and understanding. We could call and ask questions as we were caring for our dying pet. We felt like they were a partner in making sure his needs were met, it was a great comfort to know that we were not alone in this process. This was about 12 years ago. Well our pet Kirby was just diagnosed with cancer. And I have to say that Dr. Prior took her time explained to me over the phone what the tests she ordered had revealed about his current health. She was very good about answering my questions. But often times after the initial shock you have questions or situations occur that you need the advice of your vet.. Well this happened to us. Last night our dog's whole body started shaking and continued for about 2-3 minutes. We tried to comfort him as best we could and then the shaking stopped as quickly as it started. In the morning we decided to call our vet to find out what this might cause this or what we could do about it. The receptionist took the information and told me what she thought it could be. Again I stated I would like to talk to the vet. I was told she that she would squeeze our dog in if I wanted to come to the office. He had just been thier a few days earlier and becomes very upset and shakes all the way to the vet and home. I indicated that I would prefer not to put him through that unless something could be gained from the visit. She said I could just monitor him for the weekend. I was never given the opportunity to speak to the vet and that was the end of the conversation. After the call the receptionist must have discussed this with Dr. Pasterniak because she called me back and decided they would give me pain medication to give him for the weekend if I wanted to come and pick it up. I agreed to pick it up and wondered if I could have a few mintues to talk to Dr. Pasternak. I was told I couldn't because she was scheduled back to back. My husband and I discussed this situation and made the determination that we would change vet clinics if this is the treatment you get when you have been a customer for over 20 years. It made us wonder why would Dr. Pasternak would be willing to squeeze an appt in for our dog but was not willing to give us a couple of minutes of her time. The answer was simple she could charge for the visit but not for the couple minutes it would take her to talk to us. When I arrived at the clinic I asked the receptionist for Kirby's records because we were changing clinics and that I would appreciate Dr Pasternak giving me a call at her convenience. At that point all I wanted was an opportunity to explain how we felt and why we were leaving. A couple of minutes later she comes out by the front desk reluctantly asks what I want. I told her she could just call me later and she said I quote " I won't have time later I am booked today" I indicated I did not want to discuss this in the lobby. She replied by telling me if it was just a couple minutes we could use a room. It was very obvious that she did not want to take the time to talk to me. I declined and again indicated she could call me at a later time. I waited for some time in the lobby as the receptionist explained that all the techs were VERY BUSY. Dr. Pasternak came out later handed me my dog's x-rays and said "so should I cancel his next appoinment?" and I said yes because this is clearly not the same clinic we started with. She said nothing and abruptly walked away. No apology no thank you for 20 years of being a customer.... nothing but a "I can't be bothered " look on her face. I know this is a long review but I want you to know that when the time comes you are going to want a vet that is understanding, empathetic and available for situations that come up. I had an interview with Bass Lake Pet Clinic today and they were wonderful from the recptionist to the Dr. who called me back after reviewing Kirby's health record. This was on a Saturday AFTER business hours. I did not expect to hear from her until Monday. She spent about 10 minutes on the phone with me and she was not getting paid for that time. I believe the true test of a good vet clinic is when crisis occurs and they are there for you. and your pet. I can tell you Roger's Pet Clinic was 12 years ago when we lost our first pet. But I feel like now it is all about revenue and getting you in and out. In closing I do want to thank Dr. Prior for her help but overall I don't want to deal with this clinic anymore and would not reccomend it to any of my friends. I really thought that the recptionist that was working on Saturday was the problem but after intereacting with Dr. Pasternak I realize it was her that was denying our request for a few minutes of her time.

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1 out of 3 people found this review helpful.

.

Pet owners need to really consider more than their checkbook when bringing their pet to an animal clinic. As a pet owner you may know about your pet but not all about the veterinary medicine. Medicine is not black and white! It is a very gray area especially with animals vs. humans, because our pets cannot tell us where the pain is or when the pain started. As a DVM you must do lab work in order to rule out possible factors or causes of an illness/disease. This is the only basis they have besides the history of the animal, which comes from the owner, which oftentimes goes to show how uneducated they are about the wellness of their pets since they are willing to vaccinate without making sure there pet is even healthy. A clinic that has not seen your animal should not be willing to euthanize your animal without a physical exam. As a vet tech I find it really offensive that people think we're in it "for the money". I make next to nothing compared to other professional medical careers. So if you think your veterinary clinic is motivated by money, you are sadly mistaken. We do this because we care about your pets well being, not your checkbooks! We do a lot of disgusting things in this field and we do not do it for 'big bucks', so to all the pet owners who think they have been ripped off: get off your high horse and consider that people are doing this for the health of your pet! If you don't understand why your clinic is doing what they are doing-PLEASE ASK!

3
★★★☆☆

Pet owners need to really consider more than their checkbook when bringing their pet to an animal clinic. As a pet owner you may know about your pet but not all about the veterinary medicine. Medicine is not black and white! It is a very gray area especially with animals vs. humans, because our pets cannot tell us where the pain is or when the pain started. As a DVM you must do lab work in order to rule out possible factors or causes of an illness/disease. This is the only basis they have besides the history of the animal, which comes from the owner, which oftentimes goes to show how uneducated they are about the wellness of their pets since they are willing to vaccinate without making sure there pet is even healthy. A clinic that has not seen your animal should not be willing to euthanize your animal without a physical exam. As a vet tech I find it really offensive that people think we're in it "for the money". I make next to nothing compared to other professional medical careers. So if you think your veterinary clinic is motivated by money, you are sadly mistaken. We do this because we care about your pets well being, not your checkbooks! We do a lot of disgusting things in this field and we do not do it for 'big bucks', so to all the pet owners who think they have been ripped off: get off your high horse and consider that people are doing this for the health of your pet! If you don't understand why your clinic is doing what they are doing-PLEASE ASK!

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2 out of 2 people found this review helpful.

.

Drugs are cheaper on line. Rogers is pulling a money grab by asking for $10 to write a prescription for Heartworm pills required when you buy on line. People should wise up to the global economy and power of the internet. What Rogers wants to charge for Heartgard is outrageous. Buy generics from Canada where no prescriptions is required and save 75%.

1
★☆☆☆☆

Drugs are cheaper on line. Rogers is pulling a money grab by asking for $10 to write a prescription for Heartworm pills required when you buy on line. People should wise up to the global economy and power of the internet. What Rogers wants to charge for Heartgard is outrageous. Buy generics from Canada where no prescriptions is required and save 75%.

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0 out of 2 people found this review helpful.

.

We took our 21+ years old cat in to be euthanized and they insisted on doing a physical exam on our old cat who was totally lethargic and barely responding to anything and just needed to be put to rest. Then the vet in charge missed the vein when doing the injection and totally sent our poor old cat into a reaction, stiffening up and eyes wide open. It was devastating to watch. Rogers clinic bottom line is the dollar. When I called for the appointment there was nothing mentioned about paying for a physical. They had me cornered once we were there. I would not send anyone to Rogers pet Clinic.

1
★☆☆☆☆

We took our 21+ years old cat in to be euthanized and they insisted on doing a physical exam on our old cat who was totally lethargic and barely responding to anything and just needed to be put to rest. Then the vet in charge missed the vein when doing the injection and totally sent our poor old cat into a reaction, stiffening up and eyes wide open. It was devastating to watch. Rogers clinic bottom line is the dollar. When I called for the appointment there was nothing mentioned about paying for a physical. They had me cornered once we were there. I would not send anyone to Rogers pet Clinic.

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0 out of 2 people found this review helpful.

.

My dog has diabetes and we need to get a monthly shot for her as well as medication. We also went through this facility when we lost a dog to cancer. It was really touching to get a sympathy card from them after her passing. They were very friendly and kind natured. They seem to genuinely care about the animals that come to their place.

3
★★★☆☆

My dog has diabetes and we need to get a monthly shot for her as well as medication. We also went through this facility when we lost a dog to cancer. It was really touching to get a sympathy card from them after her passing. They were very friendly and kind natured. They seem to genuinely care about the animals that come to their place.

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2 out of 2 people found this review helpful.

.

We have been a customer here since we got our yellow lab retriever in March 2002. We have never had a problem and the staff has always concerned with the well-being of our dog. I would definitely recommend Rogers Pet Clinic.

5
★★★★★

We have been a customer here since we got our yellow lab retriever in March 2002. We have never had a problem and the staff has always concerned with the well-being of our dog. I would definitely recommend Rogers Pet Clinic.

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2 out of 2 people found this review helpful.

.

I read this report on the Rogers Pet Hospital and had to respond to the previous review. This pet owner obviously knows nothing about veterinary medicine. It would have been highly irresponsible for any Vet to give a rabies shot before confirming the pet was in healthy condition. I applaud this clinic for allowing this customer to walk out rather than risk injecting an animal they know nothing about. If they were only concerned with their bottom line they would have given the injection and made what they could off this person. If she was a responsible pet owner she would have wanted to make sure her pet was healthy enough to receive the Rabies vaccine. The Rabies vaccination is nothing to be taken lightly! That is why they will not even give them to any puppy under 1 year! Do your research before writing such a ridiculous review!

5
★★★★★

I read this report on the Rogers Pet Hospital and had to respond to the previous review. This pet owner obviously knows nothing about veterinary medicine. It would have been highly irresponsible for any Vet to give a rabies shot before confirming the pet was in healthy condition. I applaud this clinic for allowing this customer to walk out rather than risk injecting an animal they know nothing about. If they were only concerned with their bottom line they would have given the injection and made what they could off this person. If she was a responsible pet owner she would have wanted to make sure her pet was healthy enough to receive the Rabies vaccine. The Rabies vaccination is nothing to be taken lightly! That is why they will not even give them to any puppy under 1 year! Do your research before writing such a ridiculous review!

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6 out of 6 people found this review helpful.

.

I called this place & asked if I could make an appt for a just a rabies shot. She said that I could, she gave me a time to there, & then told me to bring a stool sample. I didn't bring one however, because all I wanted was a rabies shot, not a thorough check-up. When I got there I told her this. Then she tells me they don't do rabies shots until they do a thorough exam. I asked why she didn't tell me this on the phone, when I asked if I could come for just a rabies shot. If that is all I want done I shouldn't be forced, or made to think that more has to be done. She said "well we are just trying to take care of pets", I said "no you are trying to take care of your bottom line, w/ a bunch of unnecessary medical expenses" and I left. I would not trust them, if they are willing to do this, what are they going to tell petowners that needs done when their pet is sick, & in need of care. Unnecessary stuff is not only expensive, but miserable for the animal sick or not.

1
★☆☆☆☆

I called this place & asked if I could make an appt for a just a rabies shot. She said that I could, she gave me a time to there, & then told me to bring a stool sample. I didn't bring one however, because all I wanted was a rabies shot, not a thorough check-up. When I got there I told her this. Then she tells me they don't do rabies shots until they do a thorough exam. I asked why she didn't tell me this on the phone, when I asked if I could come for just a rabies shot. If that is all I want done I shouldn't be forced, or made to think that more has to be done. She said "well we are just trying to take care of pets", I said "no you are trying to take care of your bottom line, w/ a bunch of unnecessary medical expenses" and I left. I would not trust them, if they are willing to do this, what are they going to tell petowners that needs done when their pet is sick, & in need of care. Unnecessary stuff is not only expensive, but miserable for the animal sick or not.

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0 out of 4 people found this review helpful.

 

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