Matthew's Family Restaurant

★★★★☆
  • 2 S Pine Dr N

    Cir Pines, MN 55014

    Map & Directions
  • 763-784-1499

About Matthew's Family Restaurant

Categories
Hours
Daily 7am-2pm

Food

Food
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Food- Too Expensive. AND they charge for Sugar FREE syrup! WTF! Why??? Decor- Seriously... ever seen Restaurant Impossible... this place needs a major overhaul. It feels as if I am stuck in an antique barn in the middle of nowhere, and or the decor was purchased in China. I do not understand the need for farm decor..... I do not know of a farm nearby, and if you are using the decor style to attract senior citizens, then you have IT ALL WRONG! Service- OMG, where do I begin. It starts with the hostess saying "We dont except reservations but we do allow call ahead seating" WTF... ONE in the SAME!! And, as I have seen some other reviews, my server looked like she just departed the barbie dream home... How about less makeup and more attention to your career? If the cup is empty, then DUH I would like some more coffee. Go To Trappers Rest, less than 1 mile west of this craphole. Oh wait, I shouldnt call it that, because the restrooms are nice.........that is it though, everything else is JUST CRAP!!

1
★☆☆☆☆

Food- Too Expensive. AND they charge for Sugar FREE syrup! WTF! Why??? Decor- Seriously... ever seen Restaurant Impossible... this place needs a major overhaul. It feels as if I am stuck in an antique barn in the middle of nowhere, and or the decor was purchased in China. I do not understand the need for farm decor..... I do not know of a farm nearby, and if you are using the decor style to attract senior citizens, then you have IT ALL WRONG! Service- OMG, where do I begin. It starts with the hostess saying "We dont except reservations but we do allow call ahead seating" WTF... ONE in the SAME!! And, as I have seen some other reviews, my server looked like she just departed the barbie dream home... How about less makeup and more attention to your career? If the cup is empty, then DUH I would like some more coffee. Go To Trappers Rest, less than 1 mile west of this craphole. Oh wait, I shouldnt call it that, because the restrooms are nice.........that is it though, everything else is JUST CRAP!!

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The food is great if you are not there on a bad day. But if there is a problem, it seems they would rather throw a customer out of the restaurant than resolve the problem.

My wife and I have been to Matthew??s four times since we discovered it a few months ago. We had always been very impressed with the quality and taste of the food and coffee, and the menu has a nice selection of options beyond run-of-the-mill breakfast fare. My usual favorite comes with eggs, but this morning I wasn??t in the mood for eggs, so because they do not permit substitutions, I ordered pancakes instead. Their pancakes are some of the best I??ve eaten in a restaurant.

The problem started when they brought me only two of my three pancakes. The waiter told me the third would be up in a minute. It wasn??t a mistake??they intentionally only brought me 2/3 of my entre. I thought that was pretty tacky, but if the problems had ended there, I would not have said anything. My wife ordered her eggs over hard, but the yolks were still runny. Also, part way through my pancakes, I bit into a piece of onion, which does not exactly have a flavor that compliments buttermilk. I asked to speak to a manager.

I explained to the manager that we have always been impressed with the restaurant in the past, but this morning, things were just off. I began by explaining about only being brought two of my pancakes. She insisted that should not be an issue, and it??s better than being brought two cold pancakes and one hot one. When I told her that was tacky, and I would have preferred three hot pancakes, she raised her voice and insisted there was nothing wrong with bringing me only 2/3 of my entre. I tried to move on to explaining the problem with the onion and the eggs, but she cut me off and wouldn??t listen, continuing to try to convince me. In response, I raised my voice so she would hear what I was saying about the additional problems with the onion and the eggs. She refused to listen and she threatened to call 911 if I didn??t leave. I was not yelling. I was not doing anything to threaten or intimidate verbally or physically. I was simply trying to get her to hear me out, and she refused to listen and threatened to call the police.

I??m not one to readily complain in restaurants, and I??ve been known to talk to managers to compliment wait staff, but this morning, the problems were pervasive enough that I had to say something. Because we had liked the restaurant so well, I wanted to give them every opportunity to make it right and keep our business. I have never had a complaint handled so poorly and been treated so disrespectfully in a restaurant in my life. Mistakes happen, but this level of service is inexcusable. Needless to say, we are never going back.

1
★☆☆☆☆

The food is great if you are not there on a bad day. But if there is a problem, it seems they would rather throw a customer out of the restaurant than resolve the problem.

My wife and I have been to Matthew??s four times since we discovered it a few months ago. We had always been very impressed with the quality and taste of the food and coffee, and the menu has a nice selection of options beyond run-of-the-mill breakfast fare. My usual favorite comes with eggs, but this morning I wasn??t in the mood for eggs, so because they do not permit substitutions, I ordered pancakes instead. Their pancakes are some of the best I??ve eaten in a restaurant.

The problem started when they brought me only two of my three pancakes. The waiter told me the third would be up in a minute. It wasn??t a mistake??they intentionally only brought me 2/3 of my entre. I thought that was pretty tacky, but if the problems had ended there, I would not have said anything. My wife ordered her eggs over hard, but the yolks were still runny. Also, part way through my pancakes, I bit into a piece of onion, which does not exactly have a flavor that compliments buttermilk. I asked to speak to a manager.

I explained to the manager that we have always been impressed with the restaurant in the past, but this morning, things were just off. I began by explaining about only being brought two of my pancakes. She insisted that should not be an issue, and it??s better than being brought two cold pancakes and one hot one. When I told her that was tacky, and I would have preferred three hot pancakes, she raised her voice and insisted there was nothing wrong with bringing me only 2/3 of my entre. I tried to move on to explaining the problem with the onion and the eggs, but she cut me off and wouldn??t listen, continuing to try to convince me. In response, I raised my voice so she would hear what I was saying about the additional problems with the onion and the eggs. She refused to listen and she threatened to call 911 if I didn??t leave. I was not yelling. I was not doing anything to threaten or intimidate verbally or physically. I was simply trying to get her to hear me out, and she refused to listen and threatened to call the police.

I??m not one to readily complain in restaurants, and I??ve been known to talk to managers to compliment wait staff, but this morning, the problems were pervasive enough that I had to say something. Because we had liked the restaurant so well, I wanted to give them every opportunity to make it right and keep our business. I have never had a complaint handled so poorly and been treated so disrespectfully in a restaurant in my life. Mistakes happen, but this level of service is inexcusable. Needless to say, we are never going back.

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Awesome, small, quiet diner. The best place to get a really good cheap breakfast. Home cooked food and delicious pie. The prices can't be beat and the staff is always very personable!

4
★★★★☆

Awesome, small, quiet diner. The best place to get a really good cheap breakfast. Home cooked food and delicious pie. The prices can't be beat and the staff is always very personable!

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To celebrate a birthday, my family piled into Matthew's. They were able to easily accomodate our large group of 12 with no advance notice. And they did it efficiently.

Their food is much better than any chain restaurant. Everything is close to tasting home-made and there is a wide variety to suit everyone's taste. Also, it's very filling as the portions are favorable.

However, I did hear that they have changed their hours, which no longer includes evening? I would call ahead if they don't have hours posted here.

4
★★★★☆

To celebrate a birthday, my family piled into Matthew's. They were able to easily accomodate our large group of 12 with no advance notice. And they did it efficiently.

Their food is much better than any chain restaurant. Everything is close to tasting home-made and there is a wide variety to suit everyone's taste. Also, it's very filling as the portions are favorable.

However, I did hear that they have changed their hours, which no longer includes evening? I would call ahead if they don't have hours posted here.

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We used Matthews for an event and were placed in a very nice party room. We had ordered our meals ahead of time, and they were ready promptly, tasted delicious, and were piping hot. Everyone in our party was very pleased. The customer service was friendly and helpful. The prices were very reasonable. The restaurant is not fancy, but is very nice.

4
★★★★☆

We used Matthews for an event and were placed in a very nice party room. We had ordered our meals ahead of time, and they were ready promptly, tasted delicious, and were piping hot. Everyone in our party was very pleased. The customer service was friendly and helpful. The prices were very reasonable. The restaurant is not fancy, but is very nice.

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Always good food. Always good prices.The Dut burger is original and good. The cooks have been there for a long time and never fail to please. It's a family place and good anytime of the day.

2
★★★★★

Always good food. Always good prices.The Dut burger is original and good. The cooks have been there for a long time and never fail to please. It's a family place and good anytime of the day.

Pros: Good food. Good prices.

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I would never have expected a little restaurant at the end of a mall to be this good! Their breakfast is excellent, their menu is extensive, their servers are polite, the service is fast and the price is very reasonable! It is also nice to see fresh flowers on every table.

2
★★★★★

I would never have expected a little restaurant at the end of a mall to be this good! Their breakfast is excellent, their menu is extensive, their servers are polite, the service is fast and the price is very reasonable! It is also nice to see fresh flowers on every table.

Pros: Inexpensive, Variety of food, Polite servers

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best ever. I love this place I never Liked a place as much as this one!!!

2
★★★★★

best ever. I love this place I never Liked a place as much as this one!!!

Pros: food, dining, clean

 

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