Residential Heating & AC INC

★★★★☆
  • 1815 E 41st St # A

    Minneapolis, MN 55407

    Map & Directions
  • 612-724-1899

About Residential Heating & AC INC

Details
Hours
Mon-Fri 8am-5pm, Sat 8am-4pm

Home Construction & Remodeling

Home Construction & Remodeling
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.

I usually dont take the time to write a review on companies but i had such an incredible experience so i needed to take the time. I had many estimates for new furnace and airconditioner given to me but after sitting with Chris and having

3
★★★★★

I usually dont take the time to write a review on companies but i had such an incredible experience so i needed to take the time. I had many estimates for new furnace and airconditioner given to me but after sitting with Chris and having

.

So I never write reviews, positive or negative, but its been three months since my horrible experience with Residential Heating & Air Conditioning and I can't help but still experience this nagging feeling that I have to warn other

3
★★★★★

So I never write reviews, positive or negative, but its been three months since my horrible experience with Residential Heating & Air Conditioning and I can't help but still experience this nagging feeling that I have to warn other

.

I would not recomend this company to anyone. After cleaning our dryer, the dryer vibrated very loudly. They came out twice to look at the dryer but denied that they were the result of the malfunction even though it started vibrating immediatley after they serviced it. I then called centerpoint out and within 20 min. they had it fixed and the problem was a big chunk of lint that was blown under the drum the first time it was serviced. I called Resedential Heating to expain their responsibility and Renae( secretary) was extremley rude and I actually had to hang up on her because she wouldn't stop yelling at me - the customer. NEVER go through this company.

0
★☆☆☆☆

I would not recomend this company to anyone. After cleaning our dryer, the dryer vibrated very loudly. They came out twice to look at the dryer but denied that they were the result of the malfunction even though it started vibrating immediatley after they serviced it. I then called centerpoint out and within 20 min. they had it fixed and the problem was a big chunk of lint that was blown under the drum the first time it was serviced. I called Resedential Heating to expain their responsibility and Renae( secretary) was extremley rude and I actually had to hang up on her because she wouldn't stop yelling at me - the customer. NEVER go through this company.

Pros: Serviced my house within a couple of days

Cons: Refused Responisibility for breaking my dryer and was very hostile to me

.

In June our air conditioner stopped working at night and I have 3 children of my own and 3 in my home daycare ranging in age from 4 months to 9 years, as well as two dogs. Well I called that evening (at about 8p.m.) and due to my circumstances they rearranged the booked schedule and fit me in first thing the next morning + they answer after hours. a real person! The repair guy that came out was great with the kids and all the questions, I tried to keep them out of his way but as curious as they are he had alot of patience and spent the time to tell them what was happening. Then came to me and spent more time going over our options for repair. Once he did that I was expecting a crazy and expensive bill figuring you get what you pay for but he handed me a bill that was more than reasonable....the other thing was that there was not additional labor charges for him to tell us the problem. The last people I had out told me that it was $80 to tell me the problem but when I got the bill it charged me for another $80 for the 15 minutes he spent looking at it. The Residential heating guy, Dave, told me how to take care of the system the right way. With all the activity in my life I usually get done with a company and feel kind of cheated like they know that I don;t have hours to spend with them but he was detailed, quick and very good with all the children and activity. I don't think I will ever use another company for anything I need, I plan on getting a new system within the next couple of years and am going to hold onto their number and call them.

2
★★★★★

In June our air conditioner stopped working at night and I have 3 children of my own and 3 in my home daycare ranging in age from 4 months to 9 years, as well as two dogs. Well I called that evening (at about 8p.m.) and due to my circumstances they rearranged the booked schedule and fit me in first thing the next morning + they answer after hours. a real person! The repair guy that came out was great with the kids and all the questions, I tried to keep them out of his way but as curious as they are he had alot of patience and spent the time to tell them what was happening. Then came to me and spent more time going over our options for repair. Once he did that I was expecting a crazy and expensive bill figuring you get what you pay for but he handed me a bill that was more than reasonable....the other thing was that there was not additional labor charges for him to tell us the problem. The last people I had out told me that it was $80 to tell me the problem but when I got the bill it charged me for another $80 for the 15 minutes he spent looking at it. The Residential heating guy, Dave, told me how to take care of the system the right way. With all the activity in my life I usually get done with a company and feel kind of cheated like they know that I don;t have hours to spend with them but he was detailed, quick and very good with all the children and activity. I don't think I will ever use another company for anything I need, I plan on getting a new system within the next couple of years and am going to hold onto their number and call them.

Pros: EVERYTHING

Cons: NOTHING

.

I had trouble getting my air conditioner repaired by a company. The unit was out for almost a week so I decided to try another company. I called Residential Heating and Air and they responded to my request immediately, they came out the same day. We were very pleased with the service we received in such a short notice. They were on time, very polite and extremely professional. I would definitely recommend Residential Heating & Air in the future.
Great Job!
Keep up the excellent service!

2
★★★★★

I had trouble getting my air conditioner repaired by a company. The unit was out for almost a week so I decided to try another company. I called Residential Heating and Air and they responded to my request immediately, they came out the same day. We were very pleased with the service we received in such a short notice. They were on time, very polite and extremely professional. I would definitely recommend Residential Heating & Air in the future.
Great Job!
Keep up the excellent service!

.

Hired them to replace 1 furnace. They recommended we install 2 new coils as well (duplex.) After tinkering with it for a bit, he says he is going to install the furnace backwards, for code. I asked if this would cause any issues, he said no.

After working on it for a while, he then tells me he was surprised that the office didn't call someone in to move a water heater (that was near the unit) over a few inches instead of having him install the furnace in reverse, as it would have been much easier. News to me! I would have paid for it to be moved, myself, just to have it setup neatly. Anyway, not a huge deal (disappointing)...until he finishes installing units & informs me that the 1/4" tubing that was part of the original install (done by Centerpoint, 5 years ago) was not the right spec. so he can replace both, at my cost, or I can talk to them about it. Why did Res. not tell me this originally!? He left the tubing hanging.

Centerpoint looks at it. They say 1/4" is correct & show me the spec. in the book for the unit. I call Residential Plumbing and Heating Inc., they send out a tech. They seem like they are going to help at this point. The tech looks at the AC booklet & agrees that the 1/4" tubing is correct, then looks at the booklet for the coils they installed & says that we now need 3/8" tubing. Also points out that both tubing lines (liquid & gas) are too short for the reversed unit.

You would think that they would help me out now, right? Nope. Residential calls me the next day saying that the tubes are too long & the wrong spec and that they will replace them AT MY COST. I ask them if they feel that they have any responsibility & they say no. I point out discrepancies, they do not budge an inch.

After a month, Centerpoint Energy contacted them. Res. offered to do the work at 1/5 off. I went for it as opposed to losing even more $. The work was fast and seems OK. Not happy but at least they did something.

1
★★☆☆☆

Hired them to replace 1 furnace. They recommended we install 2 new coils as well (duplex.) After tinkering with it for a bit, he says he is going to install the furnace backwards, for code. I asked if this would cause any issues, he said no.

After working on it for a while, he then tells me he was surprised that the office didn't call someone in to move a water heater (that was near the unit) over a few inches instead of having him install the furnace in reverse, as it would have been much easier. News to me! I would have paid for it to be moved, myself, just to have it setup neatly. Anyway, not a huge deal (disappointing)...until he finishes installing units & informs me that the 1/4" tubing that was part of the original install (done by Centerpoint, 5 years ago) was not the right spec. so he can replace both, at my cost, or I can talk to them about it. Why did Res. not tell me this originally!? He left the tubing hanging.

Centerpoint looks at it. They say 1/4" is correct & show me the spec. in the book for the unit. I call Residential Plumbing and Heating Inc., they send out a tech. They seem like they are going to help at this point. The tech looks at the AC booklet & agrees that the 1/4" tubing is correct, then looks at the booklet for the coils they installed & says that we now need 3/8" tubing. Also points out that both tubing lines (liquid & gas) are too short for the reversed unit.

You would think that they would help me out now, right? Nope. Residential calls me the next day saying that the tubes are too long & the wrong spec and that they will replace them AT MY COST. I ask them if they feel that they have any responsibility & they say no. I point out discrepancies, they do not budge an inch.

After a month, Centerpoint Energy contacted them. Res. offered to do the work at 1/5 off. I went for it as opposed to losing even more $. The work was fast and seems OK. Not happy but at least they did something.

Pros: Prompt calls

Cons: Not helpful, does not take responsibility, sloppy

.

I had called this company several times to get a resolution to my AC/Heating Installation. They sent over a contractor to install the unit and when finished he packed up his tools and walked out the door, without so much as a word about the install being completed. During the install he damaged the copper tube going the out side condenser unit. I called the office and got no one to return my call or come over to fix the 90 degree kink in my line. Since I told them that I was going to run the electrical myself, they choose not to provide me with information on the electrical requirements for the install.

Chris my sales guy was not interested in me as a customer once I signed the contract and paid him the deposit. I had a second unit installed and I wanted to purchase from them and have it installed, but since I had been dismissed as a customer I took my business to someone who actually installed a better unit at half the cost, with 100 times better customer service. Do not use these guys.

0
★☆☆☆☆

I had called this company several times to get a resolution to my AC/Heating Installation. They sent over a contractor to install the unit and when finished he packed up his tools and walked out the door, without so much as a word about the install being completed. During the install he damaged the copper tube going the out side condenser unit. I called the office and got no one to return my call or come over to fix the 90 degree kink in my line. Since I told them that I was going to run the electrical myself, they choose not to provide me with information on the electrical requirements for the install.

Chris my sales guy was not interested in me as a customer once I signed the contract and paid him the deposit. I had a second unit installed and I wanted to purchase from them and have it installed, but since I had been dismissed as a customer I took my business to someone who actually installed a better unit at half the cost, with 100 times better customer service. Do not use these guys.

Pros: None

Cons: They didn't care about anything more than getting my check.

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