Bokoo Bikes

★★★☆☆
  • 550 Lake Dr

    Chanhassen, MN 55317

    Map & Directions
  • 952-934-6468

About Bokoo Bikes

Hours
Mon - Fri, 11am - 7pm; Sat, 10am - 5pm; Sun, Wed, closed. Spring/Summer hours: Daily, 10am - 8pm

Sports & Recreation

Sports & Recreation
More choices in Chanhassen:
Resultset_next

Pauls Bicycle Repair Shop

120 Holmes Street Shakopee, MN

Resultset_next

Gear West Ski & Run

1786 W Wayzata Blvd Long Lake, MI

3.4 5
Hi! Sign in to let us know how Bokoo Bikes was?
Write a Review
.

I really enjoy working with Brant at BoKoo Bikes. I bought a higher end cyclocross bike a few years ago. Brant and others are always helpful when I walk in. I have taken friends there to buy bikes. The folks there are willing to help in any way possible. I have always walked away with my bike spinning in top performance. If there has been an issue on the bike Brant has been there to help me out. I would send anyone there to look and hopefully buy their bike.

5
★★★★★

I really enjoy working with Brant at BoKoo Bikes. I bought a higher end cyclocross bike a few years ago. Brant and others are always helpful when I walk in. I have taken friends there to buy bikes. The folks there are willing to help in any way possible. I have always walked away with my bike spinning in top performance. If there has been an issue on the bike Brant has been there to help me out. I would send anyone there to look and hopefully buy their bike.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dear Anonymous (Who was charged $100 storage fee),
I believe I remember helping you the day you came in to get your bike. You had left it with us for over a year. The storage fee was actually far greater than the mere $100 that the owner ended up charging you. You even had the tenacity against my instructions to have your boyfriend/husband take the bike out of the store before you had paid and resolved the balance due. You did sign the service repair ticket that clearly states the policy regarding bikes and the storage fee that applies if left beyond 30 days after repair completion. You had ample opportunity to come and get your bike and you chose not to. We had tried to call you on many occasions and left messages. You were very rude and inconsiderate to both the owner and myself. There is always two sides to every story, and here is the other side that until now, no one knew. Unfortunately you see this in a different light, and to be honest its customers like yourself that businesses can do without. You had said that you had been on a trip and then winter came and decided that you would just come get it again in the spring. You blatantly admitted to using us as your own personal storage facility. That is what the policy is in place to help deter.

5
★★★★★

Dear Anonymous (Who was charged $100 storage fee),
I believe I remember helping you the day you came in to get your bike. You had left it with us for over a year. The storage fee was actually far greater than the mere $100 that the owner ended up charging you. You even had the tenacity against my instructions to have your boyfriend/husband take the bike out of the store before you had paid and resolved the balance due. You did sign the service repair ticket that clearly states the policy regarding bikes and the storage fee that applies if left beyond 30 days after repair completion. You had ample opportunity to come and get your bike and you chose not to. We had tried to call you on many occasions and left messages. You were very rude and inconsiderate to both the owner and myself. There is always two sides to every story, and here is the other side that until now, no one knew. Unfortunately you see this in a different light, and to be honest its customers like yourself that businesses can do without. You had said that you had been on a trip and then winter came and decided that you would just come get it again in the spring. You blatantly admitted to using us as your own personal storage facility. That is what the policy is in place to help deter.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

With so many bike shops around the Twin Cities it's refreshing to see one based so well on customer service and so easy to shop with. I've been a customer for two years and will never go anywhere else!

They give a personal level of service yet still have the best deals in town on a bike. I've shopped around and every time Bokoo has the lowest prices. When buying a commuter bike look no further, they'll spend hours with you tailoring everything to your needs.

The service department is spectacular; always willing to share their knowledge and always on time with my repairs.

And to the anonymous reviewer who was charged for repair storage; they have you sign acknowledging theres a storage fee if you leave your bike 30 days after the due date, you must have left your bike there for over two months! They're a bike shop not a warehouse, good for them for putting their foot down.

PROS: Incredible service and knowledgable staff, immacualtely clean store
CONS: Can get busy during the summer time

5
★★★★★

With so many bike shops around the Twin Cities it's refreshing to see one based so well on customer service and so easy to shop with. I've been a customer for two years and will never go anywhere else!

They give a personal level of service yet still have the best deals in town on a bike. I've shopped around and every time Bokoo has the lowest prices. When buying a commuter bike look no further, they'll spend hours with you tailoring everything to your needs.

The service department is spectacular; always willing to share their knowledge and always on time with my repairs.

And to the anonymous reviewer who was charged for repair storage; they have you sign acknowledging theres a storage fee if you leave your bike 30 days after the due date, you must have left your bike there for over two months! They're a bike shop not a warehouse, good for them for putting their foot down.

PROS: Incredible service and knowledgable staff, immacualtely clean store
CONS: Can get busy during the summer time

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

When I took 30 days this summer to pick my bike back up after $300 worth of service and upgrades, they charged me an extra $100 storage fee. This was the first I heard of a $3/day storage fee. I won't be buying my two younger children's first or future bikes there now.

1
★☆☆☆☆

When I took 30 days this summer to pick my bike back up after $300 worth of service and upgrades, they charged me an extra $100 storage fee. This was the first I heard of a $3/day storage fee. I won't be buying my two younger children's first or future bikes there now.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 3 people found this review helpful.

Business Response:

Thank you for your time to submit a review for our store. We have been voted one of the Top 100 bicycle dealers in th nation for five years but greatly appreciate individual feedback. To clarify, repairs left more than 30 days after completion are subject to late fees. This is on our repair tickets that customers sign whenever a bike is left for service. We are happy to grant leniency to customers that have difficulty with this time frame, good communication is all we ask in return. Thank you again for your feedback.
.

When I took 30 days this summer to pick my bike back up after $300 worth of service and upgrades, they charged me an extra $100 storage fee. This was the first I heard of a $3/day storage fee. I won't be buying my two younger children's first or future bikes there now.

0
★☆☆☆☆

When I took 30 days this summer to pick my bike back up after $300 worth of service and upgrades, they charged me an extra $100 storage fee. This was the first I heard of a $3/day storage fee. I won't be buying my two younger children's first or future bikes there now.

More about Bokoo Bikes

We stock the bicycles and accessories from brands like Giant, Surly, Bell/Giro, Easton, Blackburn, Yakima, Pearl Izumi, Shimano, and more. We also have a full service department that works on any brand of bicycle. We will help you understand what is happening with your bike to make better informed decisions.

 

Wait, you're the expert.

If you've been to or used Bokoo Bikes, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review