Bloomington Chrysler Jeep

★★★★☆
  • 8000 Penn Avenue

    Bloomington, MN 55431

    Map & Directions
  • 952-888-9541

Automotive

Automotive
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I am very happy with my experience at Bloomington Chrysler. I got the exact car I was looking for and David Hanson was just as excited for me to have as I was. Ask for him! I also am very pleased with the financing, my friends asked me

3
★★★★★

I am very happy with my experience at Bloomington Chrysler. I got the exact car I was looking for and David Hanson was just as excited for me to have as I was. Ask for him! I also am very pleased with the financing, my friends asked me

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I recently purchased a Jeep Wrangler and had good service and what I consider a fair price. I was armed with information before hand and knew the inventory they had matched most of my list. My sales person Bruce, was helpful and informative without being pushy. When I wanted a specific set of features they went above to find a Wrangler that fit the bill. The finance person was efficient and did not push extra sales on me. He simply explained what they warranty options were and let me decide. The rest of the staff that I met seemed friendly and helpful. Hopefully they have fixed the service issues that were described by others. On the front end, everything seemed good to me.

4
★★★★☆

I recently purchased a Jeep Wrangler and had good service and what I consider a fair price. I was armed with information before hand and knew the inventory they had matched most of my list. My sales person Bruce, was helpful and informative without being pushy. When I wanted a specific set of features they went above to find a Wrangler that fit the bill. The finance person was efficient and did not push extra sales on me. He simply explained what they warranty options were and let me decide. The rest of the staff that I met seemed friendly and helpful. Hopefully they have fixed the service issues that were described by others. On the front end, everything seemed good to me.

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This place is amazing, the salesman here seemded to really care. If you need a car go in and ask for mike Sorensen

3
★★★★★

This place is amazing, the salesman here seemded to really care. If you need a car go in and ask for mike Sorensen

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Great place to buy a car! I went in at 3pm on Saturday and met Mike Sorensen, who was great! We went over the new Chrysler 200, test drove it, and he went over the car in detail. I had gotten numbers elsewhere, and when I told Mike what i

3
★★★★★

Great place to buy a car! I went in at 3pm on Saturday and met Mike Sorensen, who was great! We went over the new Chrysler 200, test drove it, and he went over the car in detail. I had gotten numbers elsewhere, and when I told Mike what i

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Simply the worst dealership I've dealt with in 20+ years of car buying! The sales process was an all day painful event even though I walked in knowing exactly what I was going to buy. Then comes the "service", they make the sales team look

3
★★★★★

Simply the worst dealership I've dealt with in 20+ years of car buying! The sales process was an all day painful event even though I walked in knowing exactly what I was going to buy. Then comes the "service", they make the sales team look

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these guys are very good!

3
★★★★★

these guys are very good!

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They don't even get 1 star in my book. After I left the shop, my car pulled to the right drastically, my tire leaks considerably, and my gas mileage has dropped by almost half. Yet when I call to talk to the service dept (after multiple

3
★★★★★

They don't even get 1 star in my book. After I left the shop, my car pulled to the right drastically, my tire leaks considerably, and my gas mileage has dropped by almost half. Yet when I call to talk to the service dept (after multiple

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Service Manager pulled a bait and switch. Brought vehicle in for a recall and tech preformed unauthorized work. After many conversations on this miscommunication and conduct, all I got was 'My hands are tied'. Even from the start when I brought the vehicle in it was slow service I even made an appointment and they didn't serve me accordingly. In order to get my vehicle back I had to pay the bill. Service was unhelpful, very poor and unfriendly. When I finally went to pick up my vehicle I had to wait 30 mins before anyone would help, no one could help me but the cashier and he was no where to be found yet no one felt the need to find him for me. Once bill was paid I was sent to go find my vehicle in a mass parking lot of vehicles. It was -10 degrees and had no clue where to begin. Eventually the unauthorized 'work' they preformed caused another problem I now have to deal with. Poor poor service, doesn't get any worst then this. I will NEVER bring my vehicle back here again, and I highly recommend driving a little farther out to a different dealer who will serve you properly.

0
★☆☆☆☆

Service Manager pulled a bait and switch. Brought vehicle in for a recall and tech preformed unauthorized work. After many conversations on this miscommunication and conduct, all I got was 'My hands are tied'. Even from the start when I brought the vehicle in it was slow service I even made an appointment and they didn't serve me accordingly. In order to get my vehicle back I had to pay the bill. Service was unhelpful, very poor and unfriendly. When I finally went to pick up my vehicle I had to wait 30 mins before anyone would help, no one could help me but the cashier and he was no where to be found yet no one felt the need to find him for me. Once bill was paid I was sent to go find my vehicle in a mass parking lot of vehicles. It was -10 degrees and had no clue where to begin. Eventually the unauthorized 'work' they preformed caused another problem I now have to deal with. Poor poor service, doesn't get any worst then this. I will NEVER bring my vehicle back here again, and I highly recommend driving a little farther out to a different dealer who will serve you properly.

Pros: none

Cons: Untrustworthy manipulative crooks

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Signed up using the internet service scheduler. Received no information on when the car should be available for pick up on a drop off. The escheduler does not provide a phone number to the place, so you have to somehow find a number. Also, the scheuler site does not provide payment information and I never received a call when the work was completed. When I thought of calling at 6:02p.m. on a Friday, I learned the store closes it 6 and no one would pick up the phone though they were undoubedly still there. Service is closed on Saturday. I recommend going somewhere else.

0
★☆☆☆☆

Signed up using the internet service scheduler. Received no information on when the car should be available for pick up on a drop off. The escheduler does not provide a phone number to the place, so you have to somehow find a number. Also, the scheuler site does not provide payment information and I never received a call when the work was completed. When I thought of calling at 6:02p.m. on a Friday, I learned the store closes it 6 and no one would pick up the phone though they were undoubedly still there. Service is closed on Saturday. I recommend going somewhere else.

Cons: Service is an issue.

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Once i went for a simple oil change and was first in line, I told them i use synthetic oil and was told they would be done in 10 to 15 min, after 5 min the guy walks in and says they have to get the oil from an supplier near by and it would take a 1/2 hour just to get it., i said that i would have to come back at another time because i was on a lunch break from work and he told me that all the oil had already been draind from my jeep so i had no choice but to wait and be late from work. Another time i had brought it in for my regular check up for my warranty and they put regular oil in instead of synthetic after i made sure to tell the service manager that i took synthetic.. Lack of communication and not paying attention to detail was to blame.

0
★☆☆☆☆

Once i went for a simple oil change and was first in line, I told them i use synthetic oil and was told they would be done in 10 to 15 min, after 5 min the guy walks in and says they have to get the oil from an supplier near by and it would take a 1/2 hour just to get it., i said that i would have to come back at another time because i was on a lunch break from work and he told me that all the oil had already been draind from my jeep so i had no choice but to wait and be late from work. Another time i had brought it in for my regular check up for my warranty and they put regular oil in instead of synthetic after i made sure to tell the service manager that i took synthetic.. Lack of communication and not paying attention to detail was to blame.

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Terrible attitude from customer service and techs...stay away from this dealer. There are others that are worth the drive.

0
★☆☆☆☆

Terrible attitude from customer service and techs...stay away from this dealer. There are others that are worth the drive.

Pros: none

Cons: too many to list

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Service SUCKED big time! I made an appointment for 9AM on a Thursday morning for an E22 recall. My advisor greeted me with an attitude, as if I came to ruin his day. Little did I know, it was the other way around that was about to happen.

I had to endure a 2-hour ordeal for what should have only been a 30-minute service. At least 2 other customers, who came after me, have come and gone. Not sure if I wasnt white enough or because the recall service wont bring them revenue.

0
★☆☆☆☆

Service SUCKED big time! I made an appointment for 9AM on a Thursday morning for an E22 recall. My advisor greeted me with an attitude, as if I came to ruin his day. Little did I know, it was the other way around that was about to happen.

I had to endure a 2-hour ordeal for what should have only been a 30-minute service. At least 2 other customers, who came after me, have come and gone. Not sure if I wasnt white enough or because the recall service wont bring them revenue.

Cons: Awful customer service

 

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