Heartbreaker

★★★☆☆
  • 2941 Hennepin Ave

    Minneapolis, MN 55408

    Map & Directions
  • 612-822-2892

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New store opened and went there within a couple weeks of opening and bought several items. I am aware of the quality of the clothing (POOR) which makes it as cheap as it is and aware of their strict return policy. I put on one of the

3
★★★★★

New store opened and went there within a couple weeks of opening and bought several items. I am aware of the quality of the clothing (POOR) which makes it as cheap as it is and aware of their strict return policy. I put on one of the

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I have visited the Richfield (Edina) location a few times. The first two times, I had great experiences. Helpful girls. Yesterday, not so much. I went with a couple of my girlfriends and we tried on clothes for about an hour. I'm not in town very often, so I wanted to make it worth my trip. The girl who was in charge of the dressing rooms was nice at first but then became rude when she had to put the items that didn't work out for us back. That's your job, lady! We overheard her co-worker ask her, "what's that look on your face for?" The rude girl looks over at us and answers her co-worker, "...it's not towards you.." After that, I put all of my unwanted items away myself. She made me feel guilty for trying things on. We go to check out and when we get up front, the cashier says the system is down and we can't pay for the items we just shopped for an hour for. Now, wouldn't you warn customers when they walk in? They told us we could put our items on hold for ONE day (Like it's our fault the system is down..) All of the girls behind me got pissed and left. We put ours on hold, since we don't live close by and don't get to come often, and the system was back up an hour or two later. No apology when we had to drive back. Not surprised. I love Heartbreaker and their prices (shirts as low as 5 bucks) and selection but I think I will try a different location next time.

3
★★★☆☆

I have visited the Richfield (Edina) location a few times. The first two times, I had great experiences. Helpful girls. Yesterday, not so much. I went with a couple of my girlfriends and we tried on clothes for about an hour. I'm not in town very often, so I wanted to make it worth my trip. The girl who was in charge of the dressing rooms was nice at first but then became rude when she had to put the items that didn't work out for us back. That's your job, lady! We overheard her co-worker ask her, "what's that look on your face for?" The rude girl looks over at us and answers her co-worker, "...it's not towards you.." After that, I put all of my unwanted items away myself. She made me feel guilty for trying things on. We go to check out and when we get up front, the cashier says the system is down and we can't pay for the items we just shopped for an hour for. Now, wouldn't you warn customers when they walk in? They told us we could put our items on hold for ONE day (Like it's our fault the system is down..) All of the girls behind me got pissed and left. We put ours on hold, since we don't live close by and don't get to come often, and the system was back up an hour or two later. No apology when we had to drive back. Not surprised. I love Heartbreaker and their prices (shirts as low as 5 bucks) and selection but I think I will try a different location next time.

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.

first off, ill start out by saying i absolutely love heartbreaker. they have a wide range of styles and appeal to anyone from 15 to 30, which most other stores cannot say...however, i would recommend going to the store in Tonka Bay or richfield over this store. The workers there are a lot more friendly. The store located in Uptown Minneapolis has a greater variety of clothing and a bigger mens section but on the down side the employees are very rude. i stood in the shoe department for 20 minutes with 2 employees within 15 feet of me. There were no other customers around...after 20 minutes without receiving any help or assistance i finally just walked away. at one point i even asked for help and was ignored by the two female employees in the basement of the store. big turn off for me.... They have a few employees who are really great but the rest are pretty unfriendly. Next time i will take the extra 10 minute drive to richfield and visit that store instead.

2
★★☆☆☆

first off, ill start out by saying i absolutely love heartbreaker. they have a wide range of styles and appeal to anyone from 15 to 30, which most other stores cannot say...however, i would recommend going to the store in Tonka Bay or richfield over this store. The workers there are a lot more friendly. The store located in Uptown Minneapolis has a greater variety of clothing and a bigger mens section but on the down side the employees are very rude. i stood in the shoe department for 20 minutes with 2 employees within 15 feet of me. There were no other customers around...after 20 minutes without receiving any help or assistance i finally just walked away. at one point i even asked for help and was ignored by the two female employees in the basement of the store. big turn off for me.... They have a few employees who are really great but the rest are pretty unfriendly. Next time i will take the extra 10 minute drive to richfield and visit that store instead.

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.

Heartbreaker has been around for ever. Its cheap crap. Buyer beware. They have $5 shirts, but they wont last one wash, sometimes even one ware. Its cheap cheap cheap. If you want quality, go somewhere else.

1
★☆☆☆☆

Heartbreaker has been around for ever. Its cheap crap. Buyer beware. They have $5 shirts, but they wont last one wash, sometimes even one ware. Its cheap cheap cheap. If you want quality, go somewhere else.

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0 out of 1 people found this review helpful.

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at first, I thought the store sounded pretty good. The minute I walked in though, it was pretty bad.
the service was terrible. al the salespeople never offered any help, and if you asked for it, they would act really rude about it. the store itself seemed really confusing, like a maze. little stands full of nail polish were everywhere, and racks were scattered around the store.
the clothes themselves were ok. The problem was, all the stuff was really trendy. nothing you could wear for more than a season, and you would also have to buy clothes by the outfit.
overall, service and layout depends on the store, but in my book, Heartbreaker was a total let down.

1
★☆☆☆☆

at first, I thought the store sounded pretty good. The minute I walked in though, it was pretty bad.
the service was terrible. al the salespeople never offered any help, and if you asked for it, they would act really rude about it. the store itself seemed really confusing, like a maze. little stands full of nail polish were everywhere, and racks were scattered around the store.
the clothes themselves were ok. The problem was, all the stuff was really trendy. nothing you could wear for more than a season, and you would also have to buy clothes by the outfit.
overall, service and layout depends on the store, but in my book, Heartbreaker was a total let down.

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I have been shopping at Heartbreaker for acouple years now and i LOVE the clothes.The prices are reasonable and the clothing is up to date. I always leave with something worth it and i have no regrets. I have never had a problem with their jeans- i own a few pairs from Heartbreaker. I have never had a problem with their return policy- as i have never returned anything but so what if they only give store credit i would want to get something else from there! :)

4
★★★★☆

I have been shopping at Heartbreaker for acouple years now and i LOVE the clothes.The prices are reasonable and the clothing is up to date. I always leave with something worth it and i have no regrets. I have never had a problem with their jeans- i own a few pairs from Heartbreaker. I have never had a problem with their return policy- as i have never returned anything but so what if they only give store credit i would want to get something else from there! :)

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NO RETURNS!! This store does not let you return an item even WITH receipt and garment tags. They will only give you STORE CREDIT. Their employees should explain this policy upon checkout, but they do not.

2
★★☆☆☆

NO RETURNS!! This store does not let you return an item even WITH receipt and garment tags. They will only give you STORE CREDIT. Their employees should explain this policy upon checkout, but they do not.

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love love love heartbreaker! great deals.. confy shoes and the ppl were nice to me and my friends. very helpful for finding the right shoe to match my homecoming dress!

2
★★★★★

love love love heartbreaker! great deals.. confy shoes and the ppl were nice to me and my friends. very helpful for finding the right shoe to match my homecoming dress!

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I have encountered the WORST customer service ever in this store recently. I bought a tanktop a week ago. I took the tag off right away because I had no intention of returning it, then realized that there were two holes along the side. I took it back and asked to exchange it, and I was treated horribly. I understand that there is a return policy (they won't exchange it without a tag) but they do not have to be so rude about it. I am a reasonable individual and I would totally understand if they had treated me nicely. I asked to talk to a manager and she was even worse. She said "my job is to ENFORCE THE POLICY". She never once apologized for the defective product and she told me that they don't sell anything defective and it was a customer's job to check it before purchasing. The first employee that I talked to told me that they'd fix it at that time, but the "manager" told me that it was not her priority. I don't live in uptown and I don't go there often, it was such an inconvenience for me to have to drive all over again to pick it up for later time. I was never offered any resolutions, just basically was snobbed. I told her I'd never shop there ever again and she gave me an attitude and said "that is just fine with me."

I have worked in the customer service before and this is just not a way to treat a customer. There are better ways to say no to their customers.

I will never shop there ever again. Yes, things are cheap, but there are plenty of other stores that sell cute clothes for reasonable price. If you must shop here, make sure that the products are not defective, because apparently the store make it up to the customers to do their quality control.

0
★☆☆☆☆

I have encountered the WORST customer service ever in this store recently. I bought a tanktop a week ago. I took the tag off right away because I had no intention of returning it, then realized that there were two holes along the side. I took it back and asked to exchange it, and I was treated horribly. I understand that there is a return policy (they won't exchange it without a tag) but they do not have to be so rude about it. I am a reasonable individual and I would totally understand if they had treated me nicely. I asked to talk to a manager and she was even worse. She said "my job is to ENFORCE THE POLICY". She never once apologized for the defective product and she told me that they don't sell anything defective and it was a customer's job to check it before purchasing. The first employee that I talked to told me that they'd fix it at that time, but the "manager" told me that it was not her priority. I don't live in uptown and I don't go there often, it was such an inconvenience for me to have to drive all over again to pick it up for later time. I was never offered any resolutions, just basically was snobbed. I told her I'd never shop there ever again and she gave me an attitude and said "that is just fine with me."

I have worked in the customer service before and this is just not a way to treat a customer. There are better ways to say no to their customers.

I will never shop there ever again. Yes, things are cheap, but there are plenty of other stores that sell cute clothes for reasonable price. If you must shop here, make sure that the products are not defective, because apparently the store make it up to the customers to do their quality control.

Pros: cheap and trendy clothes

Cons: bad employees

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First of all, the service at this store stinks. Employees have a serious superiority complex. Otherwise the shoes are relatively cheap- good for those vulgar club outfits, but dont get too attached to anything you buy here because within a month of owning it it will be disintigrated, I promise. Under different ownership, with a buyer who knows anything about fashion (as there current one obviously does not) this store could be really successful.

0
★☆☆☆☆

First of all, the service at this store stinks. Employees have a serious superiority complex. Otherwise the shoes are relatively cheap- good for those vulgar club outfits, but dont get too attached to anything you buy here because within a month of owning it it will be disintigrated, I promise. Under different ownership, with a buyer who knows anything about fashion (as there current one obviously does not) this store could be really successful.

Pros: location is good/ super cheap

Cons: everything rips/breaks/falls apart

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I do agree - "heartbreaker has some very up to date styles" and whatnot, but I have had the same problem over and over again. The pants they sell are so cheap, the seams rip almost immediately after you get them home (too bad it can't happen right at the store so you can show them!). I will still find myself wandering in for a cute top or shoes. But honestly, I'd stay away from the pants!

2
★★☆☆☆

I do agree - "heartbreaker has some very up to date styles" and whatnot, but I have had the same problem over and over again. The pants they sell are so cheap, the seams rip almost immediately after you get them home (too bad it can't happen right at the store so you can show them!). I will still find myself wandering in for a cute top or shoes. But honestly, I'd stay away from the pants!

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People need to stop bitching about the return policy. YOU are the one spending the money YOU should find out the return policy before you make a purchase. Heartbreaker is a small local business, so of course the return policy is going to be more strict than a corporate chain. I shop at the Heartbreaker in Edina regulary and have always found the staff to be friendly and helpful. The have a great selection of clothing at every price range.

4
★★★★☆

People need to stop bitching about the return policy. YOU are the one spending the money YOU should find out the return policy before you make a purchase. Heartbreaker is a small local business, so of course the return policy is going to be more strict than a corporate chain. I shop at the Heartbreaker in Edina regulary and have always found the staff to be friendly and helpful. The have a great selection of clothing at every price range.

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1 out of 1 people found this review helpful.

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horrible return policy! i bought a pair of jeans for $200.00 and within the first 22 hours they totally ripped out. the employees didn't do anything for me so i went to the owner. he was very rude and didn't do anything as well. what would you know, the very next day they had their return policy posted on the front desk in hot pink paper. i don't recommend buying anything over $20 there!

1
★☆☆☆☆

horrible return policy! i bought a pair of jeans for $200.00 and within the first 22 hours they totally ripped out. the employees didn't do anything for me so i went to the owner. he was very rude and didn't do anything as well. what would you know, the very next day they had their return policy posted on the front desk in hot pink paper. i don't recommend buying anything over $20 there!

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I recently moved to another state and am looking forward to shopping at Heartbreaker when I am back in Minneapolis. I miss it because it is a great clothing store. The return policy is clearly posted and although it is only two weeks (I think) it makes sense because most of the clothes are super-trendy. You can't expect them to bend the return policy rules just for you! I have returned multiple items within the time frame without a problem. Make sure to keep your receipt. Plus, Heartbreaker is constantly getting in new styles. I have had a few problems with the quality of clothes (seams ripping, loose buttons, etc) but the prices are so cheap-I think you kind of get what you pay for. Where else can you find really cute uber-trendy clothes for such cheap prices? Most of the items I have bought have held up well and the minor problems I've encountered are worth the low price. As for the staff, I have always found them to be very friendly, helpful and honest. I can count on them to give me an honest opinion if something trendy actually looks good on me or not-that is sometimes hard to find at most stores! I think the staff is well above average for most chain clothing stores! For some of the negative posts: having worked in service related jobs-I can say that a lot of time, your experience is directly related to how YOU act-you can't expect someone to be really friendly to you if you are acting like a mean person to them! Try smiling and treating people like you would like to be treated!

4
★★★★☆

I recently moved to another state and am looking forward to shopping at Heartbreaker when I am back in Minneapolis. I miss it because it is a great clothing store. The return policy is clearly posted and although it is only two weeks (I think) it makes sense because most of the clothes are super-trendy. You can't expect them to bend the return policy rules just for you! I have returned multiple items within the time frame without a problem. Make sure to keep your receipt. Plus, Heartbreaker is constantly getting in new styles. I have had a few problems with the quality of clothes (seams ripping, loose buttons, etc) but the prices are so cheap-I think you kind of get what you pay for. Where else can you find really cute uber-trendy clothes for such cheap prices? Most of the items I have bought have held up well and the minor problems I've encountered are worth the low price. As for the staff, I have always found them to be very friendly, helpful and honest. I can count on them to give me an honest opinion if something trendy actually looks good on me or not-that is sometimes hard to find at most stores! I think the staff is well above average for most chain clothing stores! For some of the negative posts: having worked in service related jobs-I can say that a lot of time, your experience is directly related to how YOU act-you can't expect someone to be really friendly to you if you are acting like a mean person to them! Try smiling and treating people like you would like to be treated!

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I absolutely love the uptown store. Whenever I walk in someone always asks me if I need help finding something and leads me right to what I am looking for. The clothes are like nothing you would find in any other store and for great prices! I bought a 2 T-shirts there for $30. I absolutely love it, I wish there were one closer to me.

4
★★★★☆

I absolutely love the uptown store. Whenever I walk in someone always asks me if I need help finding something and leads me right to what I am looking for. The clothes are like nothing you would find in any other store and for great prices! I bought a 2 T-shirts there for $30. I absolutely love it, I wish there were one closer to me.

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I don??t know what happened but this place has been on a steady decline for the past year. My last visit will probably be my last ever. The staff and especially the girl claiming to be the manger are extremely rude and had absolutely no product knowledge and apparently even less motivation. It??s just a bunch of bitchy girls standing around ignoring you expect for the occasional snobby comments. I use to look forward to going here; it was fun, cool music, a cool friendly very knowledgeable staff making great suggestions with a real understanding of clothing and fashion (plus some Very HOT guys). But not anymore, this place has changed for the worst. I have never been treated worse then I was by the ??manger? who seemed to be on some sort of power trip with out any actually knowledge of her product or control of here staff. I miss the old Heartbreaker.

1
★☆☆☆☆

I don??t know what happened but this place has been on a steady decline for the past year. My last visit will probably be my last ever. The staff and especially the girl claiming to be the manger are extremely rude and had absolutely no product knowledge and apparently even less motivation. It??s just a bunch of bitchy girls standing around ignoring you expect for the occasional snobby comments. I use to look forward to going here; it was fun, cool music, a cool friendly very knowledgeable staff making great suggestions with a real understanding of clothing and fashion (plus some Very HOT guys). But not anymore, this place has changed for the worst. I have never been treated worse then I was by the ??manger? who seemed to be on some sort of power trip with out any actually knowledge of her product or control of here staff. I miss the old Heartbreaker.

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0 out of 2 people found this review helpful.

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I work at Heartbreaker and can attest to the wonderful group of girls that work there. Most are high school students and are not only a great help to the customers but will be the first to help one another out. Although their customer service skills are not 100%, they are certainly not rude or stuck-up or bitches. They love clothes and they love to shop and they easily translate that to the customers.
Heartbreaker does have a strict return policy. It is clearly posted on hot pink paper at each register and it is printed on every receipt. If a garment is damaged or defective we will repair the item for the customer at no charge.

4
★★★★☆

I work at Heartbreaker and can attest to the wonderful group of girls that work there. Most are high school students and are not only a great help to the customers but will be the first to help one another out. Although their customer service skills are not 100%, they are certainly not rude or stuck-up or bitches. They love clothes and they love to shop and they easily translate that to the customers.
Heartbreaker does have a strict return policy. It is clearly posted on hot pink paper at each register and it is printed on every receipt. If a garment is damaged or defective we will repair the item for the customer at no charge.

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0 out of 1 people found this review helpful.

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workers are rude, snoby bitches! They should not be working in customer service. they return policy sucks, the clothes have defects, but the store wont admit that. and they will not make exceptions for any reason even when its their own fault. I will never shop there again.

2
★★☆☆☆

workers are rude, snoby bitches! They should not be working in customer service. they return policy sucks, the clothes have defects, but the store wont admit that. and they will not make exceptions for any reason even when its their own fault. I will never shop there again.

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1 out of 3 people found this review helpful.

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I shop at Heartbreaker often and I love it. I love the fact that I can buy these clothes cheap and they last. They are original and very cute. Love this store.

5
★★★★★

I shop at Heartbreaker often and I love it. I love the fact that I can buy these clothes cheap and they last. They are original and very cute. Love this store.

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1 out of 1 people found this review helpful.

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Located in the struggling to be hip Uptown neighborhood of Minneapolis, Heartbreaker offers a wide range of clothing for the fashion conscious teenie bopper. Some of the clothes are designed in house and most are of a higher quality than nearby Urban Outfitters.

Heartbreaker features a broad selection of jeans, many with long inseams for the tall girls out there. The store also stocks a decent selection of shoes. If you have or are a 12-18 year old girl, consider a trip to heartbreaker. The store has frequent sales. If you look hard, you might find a bargain on a garment you love.

3
★★★☆☆

Located in the struggling to be hip Uptown neighborhood of Minneapolis, Heartbreaker offers a wide range of clothing for the fashion conscious teenie bopper. Some of the clothes are designed in house and most are of a higher quality than nearby Urban Outfitters.

Heartbreaker features a broad selection of jeans, many with long inseams for the tall girls out there. The store also stocks a decent selection of shoes. If you have or are a 12-18 year old girl, consider a trip to heartbreaker. The store has frequent sales. If you look hard, you might find a bargain on a garment you love.

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1 out of 1 people found this review helpful.

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If you are looking for either a cheap shirt, new eyeshadow, or those hard to find expensive jeans, go to Heartbreaker! They have bargain clothes, and great brands, too. They carry Grass jeans, Juicy Couture, Sevens, and more. They are mainly a women's clothing store but do have a small section for men.

4
★★★★☆

If you are looking for either a cheap shirt, new eyeshadow, or those hard to find expensive jeans, go to Heartbreaker! They have bargain clothes, and great brands, too. They carry Grass jeans, Juicy Couture, Sevens, and more. They are mainly a women's clothing store but do have a small section for men.

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1 out of 1 people found this review helpful.

 

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