Motorwerks BMW

★★★★☆
  • 1300 American Boulevard West

    Bloomington, MN 55420

    Map & Directions
  • 952-888-2700

About Motorwerks BMW

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • BMW
  • BMW
  • BMW
  • BMW
  • BMW
  • BMW
Details
  • BMW
Hours
M-Th 8am-8pm, F 8am-6pm, Sa 9am-6pm, Su Closed
Special Offer
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3.968 125
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Excellent. Brian and all of the guys/gals in the bay were fantastic.Your team is fantastic

1
★★★☆☆

Excellent. Brian and all of the guys/gals in the bay were fantastic.Your team is fantastic

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Easy and comfortable. The shuttle service helped. Everyone in the service area seemed to enjoy their job :)

5
★★★★★

Easy and comfortable. The shuttle service helped. Everyone in the service area seemed to enjoy their job :)

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.

Fantastic, Paul was professional and explained everything to my satisfaction. Have been buying and having our vehicles serviced at Motorwerks BMW for 10 years - we are very happy customers.

5
★★★★★

Fantastic, Paul was professional and explained everything to my satisfaction. Have been buying and having our vehicles serviced at Motorwerks BMW for 10 years - we are very happy customers.

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.

I came in for a scheduled oil change on Saturday. You reminded me of the recent air bag recall, and said you could replace the faulty air bag during my oil change appointment. Thank you installing the air bag so I did not need to schedule another appointment to replace the air bag! Your team also inspected the car as a part of your service procedures. During this inspection, you noted areas of concern uncovered by the technician , and reviewed the concerns/costs to fix each item. You also took me to the car and the technician showed me the worn front control arm bushings and cracked drive belts.

I really appreciated your service! You explained other concerns found, the urgency of making the changes and took care of these concerns during my scheduled oil change appointment.

5
★★★★★

I came in for a scheduled oil change on Saturday. You reminded me of the recent air bag recall, and said you could replace the faulty air bag during my oil change appointment. Thank you installing the air bag so I did not need to schedule another appointment to replace the air bag! Your team also inspected the car as a part of your service procedures. During this inspection, you noted areas of concern uncovered by the technician , and reviewed the concerns/costs to fix each item. You also took me to the car and the technician showed me the worn front control arm bushings and cracked drive belts.

I really appreciated your service! You explained other concerns found, the urgency of making the changes and took care of these concerns during my scheduled oil change appointment.

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.

Excellent and service was performed within my time expectation! All the work identified was performed and fully explained to me.\r

1
★★★☆☆

Excellent and service was performed within my time expectation! All the work identified was performed and fully explained to me.\r

.

It was excellent. Paul explained everything and didn't rush me through. What I appreciated most was the amount of time in 30 - minute increments I wanted spend on each of my service need.

5
★★★★★

It was excellent. Paul explained everything and didn't rush me through. What I appreciated most was the amount of time in 30 - minute increments I wanted spend on each of my service need.

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.

As always, the service was excellent. Paul was very friendly and helpful. I was in and out within 10 minutes, which was appreciated.

1
★★★☆☆

As always, the service was excellent. Paul was very friendly and helpful. I was in and out within 10 minutes, which was appreciated.

.

Very helpful and concerned. Took care of my problem, even though I didn't have an appointment.

5
★★★★★

Very helpful and concerned. Took care of my problem, even though I didn't have an appointment.

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.

Came in for regular annual maintenance, was assigned a loaner vehicle without any issues. Service was completed sooner than expected.

5
★★★★★

Came in for regular annual maintenance, was assigned a loaner vehicle without any issues. Service was completed sooner than expected.

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.

He looks for what we ask, no judgement or trying to over sell. He knows our budget and is always excited to see us. He seems to be looking out for us and we concider him a friend. We only had a $8000 budget the first time we met Craig, he made us feel important even if we weren't buying new or even certified. That meant that, when we had a much bigger budget the next time, we went straight to BMW Motorwerks with Craig. We hope to continue to increase our budget and continue to work with Craig with our next visit. The new BMW Z4 has caught my wifes eye.

5
★★★★★

He looks for what we ask, no judgement or trying to over sell. He knows our budget and is always excited to see us. He seems to be looking out for us and we concider him a friend. We only had a $8000 budget the first time we met Craig, he made us feel important even if we weren't buying new or even certified. That meant that, when we had a much bigger budget the next time, we went straight to BMW Motorwerks with Craig. We hope to continue to increase our budget and continue to work with Craig with our next visit. The new BMW Z4 has caught my wifes eye.

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.

The service was great

1
★★★☆☆

The service was great

.

Excellent as usual. Very professional and attentive. Really made sure I was satisfied with the experience.

5
★★★★★

Excellent as usual. Very professional and attentive. Really made sure I was satisfied with the experience.

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.

Went well. Got the issues taken care of and my questions answered. Word fourteen fifteen.

1
★★★☆☆

Went well. Got the issues taken care of and my questions answered. Word fourteen fifteen.

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We had traveled quite a distance from Elk River to see Early who had done a fantastic job selling us a used BMW a few months back. We visited him in late fall and told him what we were looking for in a new vehicle which we were planning to purchase in spring.
Our previous vehicle being very timely decided to expire on a $4000 battery replacement in April. That day we went to Earl. He had exactly the vehicle I was looking for with the options I mentioned months before, no more, no less. Thank you Earl for the fantastic sales experience and not trying to steer me in a different direction. Rock on and see you in three years for another lease. Been 5 months and it's still an attention grabber!

5
★★★★★

We had traveled quite a distance from Elk River to see Early who had done a fantastic job selling us a used BMW a few months back. We visited him in late fall and told him what we were looking for in a new vehicle which we were planning to purchase in spring.
Our previous vehicle being very timely decided to expire on a $4000 battery replacement in April. That day we went to Earl. He had exactly the vehicle I was looking for with the options I mentioned months before, no more, no less. Thank you Earl for the fantastic sales experience and not trying to steer me in a different direction. Rock on and see you in three years for another lease. Been 5 months and it's still an attention grabber!

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.

Chris was great. He did a great job explaining everything and was very patient with our questions.

1
★★★☆☆

Chris was great. He did a great job explaining everything and was very patient with our questions.

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I love coming to Motorwerks, not just to spend money, but because the service given is the best. I have recommended Motorwerks to several of my friends and we all agree, you as a company give some of the best customer service in town.

5
★★★★★

I love coming to Motorwerks, not just to spend money, but because the service given is the best. I have recommended Motorwerks to several of my friends and we all agree, you as a company give some of the best customer service in town.

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.

awesome, fabulous and Outstanding!! I am impressed with the attention and energy everytime I step into Motorwerks.

1
★★★☆☆

awesome, fabulous and Outstanding!! I am impressed with the attention and energy everytime I step into Motorwerks.

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I've always had great customer service there and this time was no exception. I was kept informed throughout the repair.

5
★★★★★

I've always had great customer service there and this time was no exception. I was kept informed throughout the repair.

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.

Paul was a great representative for BMW. His service is a TEN. Customer service a TEN.

1
★★★☆☆

Paul was a great representative for BMW. His service is a TEN. Customer service a TEN.

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It was great! Quick in and out for drop off and pick up. Loaner was very nice and clean. Very friendly staff, helpful and courteous!

1
★★★☆☆

It was great! Quick in and out for drop off and pick up. Loaner was very nice and clean. Very friendly staff, helpful and courteous!

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Overall Very Good - Paul was very clear in describing all the issues and potential work. He answered all my questions and in general I felt valued. The only point of improvement was on the day of the drop off he indicated I would get a call that night and I didn't hear from him until the next day - it was due to not having an update on status but sometimes being told "we are still looking into it" is better then not hearing anything.

I will definitely work with Paul again on my next service visit.

5
★★★★★

Overall Very Good - Paul was very clear in describing all the issues and potential work. He answered all my questions and in general I felt valued. The only point of improvement was on the day of the drop off he indicated I would get a call that night and I didn't hear from him until the next day - it was due to not having an update on status but sometimes being told "we are still looking into it" is better then not hearing anything.

I will definitely work with Paul again on my next service visit.

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.

The service staff was friendly, efficient, and responsive. Paul kept informed of my vehicle's progress and notified me promptly when it was ready. Quality work.

1
★★★☆☆

The service staff was friendly, efficient, and responsive. Paul kept informed of my vehicle's progress and notified me promptly when it was ready. Quality work.

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Terrific service department-I have told many of my friends how impressed I am with Motorwerks BMW .

5
★★★★★

Terrific service department-I have told many of my friends how impressed I am with Motorwerks BMW .

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.

Went to just check out Mini S's, used probably, and within 3 blocks in a new S Hardtop I had to own it. Tim was a joy to work with and made as much time as I needed to make purchase and finance decision as well as showing me around the systems of my new toy.
I am accustom to Mercedes, Lexus and Jaguar service and have to say my experience with Tim rates right up there, a bit more 'hip' however.
Now I'm a happy Mini owner! FUN!

5
★★★★★

Went to just check out Mini S's, used probably, and within 3 blocks in a new S Hardtop I had to own it. Tim was a joy to work with and made as much time as I needed to make purchase and finance decision as well as showing me around the systems of my new toy.
I am accustom to Mercedes, Lexus and Jaguar service and have to say my experience with Tim rates right up there, a bit more 'hip' however.
Now I'm a happy Mini owner! FUN!

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.

i was listened to accurately, i did not feel pressured, my indecisiveness was handled patiently, it was the most pleasant experience i've ever had buying a carmy first min!

1
★★★☆☆

i was listened to accurately, i did not feel pressured, my indecisiveness was handled patiently, it was the most pleasant experience i've ever had buying a carmy first min!

.

Very good service. Everyone was great to work with. Everything went very smoothly. Nice working with them on ladies night.

5
★★★★★

Very good service. Everyone was great to work with. Everything went very smoothly. Nice working with them on ladies night.

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.

Wonderful experience from beginning to end. You didn't make a big deal of my needing to got look at the other car on my list. You were able to help me on the price (I didn't want to pay more than what I was getting from my insurance

1
★★★☆☆

Wonderful experience from beginning to end. You didn't make a big deal of my needing to got look at the other car on my list. You were able to help me on the price (I didn't want to pay more than what I was getting from my insurance

.

My first service experience was terrible. From the person who meets you as you drive in, the dirty loaner, and that the work took 3 days, not overnight as originally quoted, it was all terrible. The service I had done was an optional accessory install, so I won't need to be back for a year. I'm hoping the bugs in the new building will be worked out by then.

5
★★★★★

My first service experience was terrible. From the person who meets you as you drive in, the dirty loaner, and that the work took 3 days, not overnight as originally quoted, it was all terrible. The service I had done was an optional accessory install, so I won't need to be back for a year. I'm hoping the bugs in the new building will be worked out by then.

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.

Experience was great. I was very satisfied with the process and the how friendly Patty was. It was a smooth and easy process.

1
★★★☆☆

Experience was great. I was very satisfied with the process and the how friendly Patty was. It was a smooth and easy process.

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Outstanding in every way. Dave had a car ready for me. He accurately diagnosed the problem in minutes. He kept me updated on the repair process he was exceptional in every way. I wish the car was as good as the service.

1
★★★☆☆

Outstanding in every way. Dave had a car ready for me. He accurately diagnosed the problem in minutes. He kept me updated on the repair process he was exceptional in every way. I wish the car was as good as the service.

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As usual the service was professional, through and complete. I was asked if I fully understood what was done and why it was done.

5
★★★★★

As usual the service was professional, through and complete. I was asked if I fully understood what was done and why it was done.

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.

Wonderful service\r
Paul showed me the service needed while my car was on the lift

1
★★★☆☆

Wonderful service\r
Paul showed me the service needed while my car was on the lift

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Overall the service was good and with out any issues. Very satisfied. Thank you Paul.

1
★★★☆☆

Overall the service was good and with out any issues. Very satisfied. Thank you Paul.

.

I called ahead to review repairs with my advisor and was processes quickly in the morning. The repairs were done in one day without incident and the advisor gave me a discount for my patronage. Good experience all around.

1
★★★☆☆

I called ahead to review repairs with my advisor and was processes quickly in the morning. The repairs were done in one day without incident and the advisor gave me a discount for my patronage. Good experience all around.

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Great! I had our snow tires changed out for Spring. I really liked the shuttle driver who took me to work...I can't remember his name but his wife was originally from Iowa and he was a big ski buff in his younger days.\r
Paul was my

1
★★★☆☆

Great! I had our snow tires changed out for Spring. I really liked the shuttle driver who took me to work...I can't remember his name but his wife was originally from Iowa and he was a big ski buff in his younger days.\r
Paul was my

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Excellent service from Andrew. Andrew was very friendly and helpful.

1
★★★☆☆

Excellent service from Andrew. Andrew was very friendly and helpful.

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Although there had been a question about the part being under warranty, My service advisor Went to bat for me and got it covered I was very impressed with his loyalty and tenacity ,Given my circumstance. BMW very fortunate to have an employee Like Paul!

5
★★★★★

Although there had been a question about the part being under warranty, My service advisor Went to bat for me and got it covered I was very impressed with his loyalty and tenacity ,Given my circumstance. BMW very fortunate to have an employee Like Paul!

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.

Needed a warrant replacement on the head for the radio, navigation system, and the blue tooth system

5
★★★★★

Needed a warrant replacement on the head for the radio, navigation system, and the blue tooth system

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.

Paul went out of his way and took cared of me even though his work load was full.\r

1
★★★☆☆

Paul went out of his way and took cared of me even though his work load was full.\r

.

everyone was professional, prompt and very easy to work with. I was kept informed of progress and the vehicle was delivered sooner than promised

1
★★★☆☆

everyone was professional, prompt and very easy to work with. I was kept informed of progress and the vehicle was delivered sooner than promised

.

It went really well. Andy greeted me promptly...made sure I connected with your guy that was going to drive me to work. By late morning I received a call from Andy that my car would be ready for pickup at scheduled time. No fuss no muss

1
★★★☆☆

It went really well. Andy greeted me promptly...made sure I connected with your guy that was going to drive me to work. By late morning I received a call from Andy that my car would be ready for pickup at scheduled time. No fuss no muss

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Was great very professional. Very honest guy. THAT is appreciated most. Didn't jack me up into unneeded service.

1
★★★☆☆

Was great very professional. Very honest guy. THAT is appreciated most. Didn't jack me up into unneeded service.

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Wonderful. Very helpful and informational. Courtesy ride available right away and pickup right on time. Very curtious.

1
★★★☆☆

Wonderful. Very helpful and informational. Courtesy ride available right away and pickup right on time. Very curtious.

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Everyone was very professional and courteous. They made sure that I was taken care of and listened to all of my concerns about my car. When I got my car back, everything that I was concerned about was looked at and fixed. My car now runs

1
★★★☆☆

Everyone was very professional and courteous. They made sure that I was taken care of and listened to all of my concerns about my car. When I got my car back, everything that I was concerned about was looked at and fixed. My car now runs

.

Excellent as always. Paul is great to work with. The waiting area is a comfortable place to work while waiting.

1
★★★☆☆

Excellent as always. Paul is great to work with. The waiting area is a comfortable place to work while waiting.

.

Needed routine service. Paul was very personable and helpful and explained what was going to be completed and how long it would take.

1
★★★☆☆

Needed routine service. Paul was very personable and helpful and explained what was going to be completed and how long it would take.

.

very thorough and professional...steve was top-shelf in his approach and follow up, including providing me updates

1
★★★☆☆

very thorough and professional...steve was top-shelf in his approach and follow up, including providing me updates

.

Brought Vehicle in for a Satellite, running boards and some detail work as promised from time of Purchase. It took a little longer then anticipated , however Steve keep't in touch with me throughout the process, reassured that all will be

1
★★★☆☆

Brought Vehicle in for a Satellite, running boards and some detail work as promised from time of Purchase. It took a little longer then anticipated , however Steve keep't in touch with me throughout the process, reassured that all will be

.

Exceptional\r
Loaner Provided\r
Kept informed of cost and timeline of repair\r
Your survey is exceptionally slow

1
★★★☆☆

Exceptional\r
Loaner Provided\r
Kept informed of cost and timeline of repair\r
Your survey is exceptionally slow

.

very long, I was told it would take 90 minutes but it took 2 hrs 10 minutes, also, I will definitely come back because I am part of the leasing program.

1
★★★☆☆

very long, I was told it would take 90 minutes but it took 2 hrs 10 minutes, also, I will definitely come back because I am part of the leasing program.

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