Williamsburg Pet Hotel & Suites

★★★★☆
  • 13998 Manchester Rd

    Ballwin, MO 63011

    Map & Directions
  • 636-227-5764

About Williamsburg Pet Hotel & Suites

Details
Hours
Sat-Sun 9am-4pm, Mon-Fri 9am-6pm

Pets & Animals

Pets & Animals
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Ellisville Veterinary Hospital

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Williamsburg Pet Hotel & Suites

13998 Manchester Rd Ballwin, MO

4.3077 13
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If you need to board your dog, trust me... Williamsburg Pet Hotel is the BEST in town!!!! My vet originally recommended them to me. I would not trust my dog's care with anyone else. The staff always recognizes my dog by name when she comes in. You can tell they truly care about her. My dog can be a little timid at first, but she always warms right up to the staff there. You can tell she trusts them :-) My dog is also on a few complicated medications. The staff always takes their time to go over all of her medications and checks to make sure all of the information is correct. I can be a bit of worry wart when it comes to my baby Sophie, but I'm able to put my mind at ease while out of town knowing Sophie is at Williamsburg. The business has been around a LONG time, and it's easy to see why :-)

5
★★★★★

If you need to board your dog, trust me... Williamsburg Pet Hotel is the BEST in town!!!! My vet originally recommended them to me. I would not trust my dog's care with anyone else. The staff always recognizes my dog by name when she comes in. You can tell they truly care about her. My dog can be a little timid at first, but she always warms right up to the staff there. You can tell she trusts them :-) My dog is also on a few complicated medications. The staff always takes their time to go over all of her medications and checks to make sure all of the information is correct. I can be a bit of worry wart when it comes to my baby Sophie, but I'm able to put my mind at ease while out of town knowing Sophie is at Williamsburg. The business has been around a LONG time, and it's easy to see why :-)

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This "pets only" hotel is fabulous! I have been bringing my dogs here for 20+ years and have always been more than pleased with the service, staff and the facility itself. I recently had my newest yorkie-poos stay in the area designed for group boarding (small dogs only). Their room was adorable- cute bedding on the bunk beds, huge TV and the best part was the turf grass they were taken to potty on. Even though my babies were already staying with other dogs; I was informed that they enjoyed group playtime with dogs of similar size during their stay as well. If anyone reading reviews online is skeptical, you should check out the facility in person. As a lifetime customer I guarantee you would be impressed with the sincerely caring staff and gorgeous facility.

5
★★★★★

This "pets only" hotel is fabulous! I have been bringing my dogs here for 20+ years and have always been more than pleased with the service, staff and the facility itself. I recently had my newest yorkie-poos stay in the area designed for group boarding (small dogs only). Their room was adorable- cute bedding on the bunk beds, huge TV and the best part was the turf grass they were taken to potty on. Even though my babies were already staying with other dogs; I was informed that they enjoyed group playtime with dogs of similar size during their stay as well. If anyone reading reviews online is skeptical, you should check out the facility in person. As a lifetime customer I guarantee you would be impressed with the sincerely caring staff and gorgeous facility.

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This "pets only" hotel is fabulous! I have been bringing my dogs here for 20+ years and have always been more than pleased with the service, staff and the facility itself. I recently had my newest yorkie-poos stay in the area designed for group boarding (small dogs only). Their room was adorable- cute bedding on the bunk beds, huge TV and the best part was the turf grass they were taken to potty on. Even though my babies were already staying with other dogs; I was informed that they enjoyed group playtime with dogs of similar size during their stay as well. If anyone reading reviews online is skeptical, you should check out the facility in person. As a lifetime customer guarantee you would be impressed with the sincerely caring staff and gorgeous facility.

2
★★★★★

This "pets only" hotel is fabulous! I have been bringing my dogs here for 20+ years and have always been more than pleased with the service, staff and the facility itself. I recently had my newest yorkie-poos stay in the area designed for group boarding (small dogs only). Their room was adorable- cute bedding on the bunk beds, huge TV and the best part was the turf grass they were taken to potty on. Even though my babies were already staying with other dogs; I was informed that they enjoyed group playtime with dogs of similar size during their stay as well. If anyone reading reviews online is skeptical, you should check out the facility in person. As a lifetime customer guarantee you would be impressed with the sincerely caring staff and gorgeous facility.

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It is really strange to read some of the reviews of a place that I truly like. I have 25+ years of experience boarding dogs, cats and birds staying at Williamsburg. They have all thrived, and if there was any problem, they would let us know. It has truly been a great kennel to bring them to. Sorry if some have had less than great experiences. Of course I find it peculiar that someone took a strange dog home not knowing that the animals was not there's. Maybe they should stick to fish.

5
★★★★★

It is really strange to read some of the reviews of a place that I truly like. I have 25+ years of experience boarding dogs, cats and birds staying at Williamsburg. They have all thrived, and if there was any problem, they would let us know. It has truly been a great kennel to bring them to. Sorry if some have had less than great experiences. Of course I find it peculiar that someone took a strange dog home not knowing that the animals was not there's. Maybe they should stick to fish.

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Without a doubt the best place to take your pet in St. Louis. The staff knew my dogs name upon entering, and my dog pulls me into there every time we go. The place is spotless, the staff is wonderful, and the owners even live there so my dog is never left alone all night. I wouldn't take my dog to anyone else.

5
★★★★★

Without a doubt the best place to take your pet in St. Louis. The staff knew my dogs name upon entering, and my dog pulls me into there every time we go. The place is spotless, the staff is wonderful, and the owners even live there so my dog is never left alone all night. I wouldn't take my dog to anyone else.

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First off my dog came home smelling of pee and had poop on her paws. When I brought her in the owner was yelling and arguing with another employee. I had a very long wait. As I was waiting two dogs almost got in a fight. There is not enough room for as many dogs as they have coming in and out. My friend was also given the wrong dog. He got his dog all the way home and realized it wasn't his. I don't know if Williamsburg even noticed or cared. I only know of this one occasion but I could happen very frequently for all I know. I will no longer bring my dog here. I will now take her to a non boarding residential location.

0
★☆☆☆☆

First off my dog came home smelling of pee and had poop on her paws. When I brought her in the owner was yelling and arguing with another employee. I had a very long wait. As I was waiting two dogs almost got in a fight. There is not enough room for as many dogs as they have coming in and out. My friend was also given the wrong dog. He got his dog all the way home and realized it wasn't his. I don't know if Williamsburg even noticed or cared. I only know of this one occasion but I could happen very frequently for all I know. I will no longer bring my dog here. I will now take her to a non boarding residential location.

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This pet hotel is absolutely WONDERFUL! Beautiful interior/exterior- 100% spotless! The staff is SUPER caring ( total animal lovers) and the owner is WONDERFUL! I would never take my animals anywhere else! The dogs are let outside every 2 hours and then come back inside, welcomed by automatic watering bowl systems and tranquil music... this is animal heaven! Oh- and the PETS ONLY pool is marvelous! This is the Ritz-Carlton for animals... PERFECTION!

5
★★★★★

This pet hotel is absolutely WONDERFUL! Beautiful interior/exterior- 100% spotless! The staff is SUPER caring ( total animal lovers) and the owner is WONDERFUL! I would never take my animals anywhere else! The dogs are let outside every 2 hours and then come back inside, welcomed by automatic watering bowl systems and tranquil music... this is animal heaven! Oh- and the PETS ONLY pool is marvelous! This is the Ritz-Carlton for animals... PERFECTION!

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This Pet Hotel is FABULOUS! I can not say enough about the facility and staff- first, you are welcomed by the warm receptionist in the spa-like office, with tranquil music and fountains, where they obtain your pet's information as well as your contact numbers. Then, after taking back our two cats and 3 dogs, they allowed us to come back and see where our babies were. I was absolutely amazed by the gorgeous and SPOTLESSLY clean facility! It makes me feel so comforted after seeing how well they take care of their facility, as well as the LARGE number of staff that were taking care of the many animals! I was amazed by the wonderful hotel, hand painted suites, and manors-- which include: bunk beds, massage room and flat screen tv's-- oh, as well as individual balconies! Unreal! The most amazing part was the PETS only pool! There were 2 labs swimming in the pool, and the lifeguards were closely watching on the steps to the 3 1/2 ft. deep pool! This truly is the Ritz- for animals of all kinds. When picking up, our animals literally were wanting to stay :-) They can't wait to visit... WE ARE LOYAL CUSTOMERS TO WILLIAMSBURG! Ps- the owner lives in the house connected to the kennel.. and he is SO wonderful! He will help every individual customer and cares about his furry clients as well as us, humans: )

2
★★★★★

This Pet Hotel is FABULOUS! I can not say enough about the facility and staff- first, you are welcomed by the warm receptionist in the spa-like office, with tranquil music and fountains, where they obtain your pet's information as well as your contact numbers. Then, after taking back our two cats and 3 dogs, they allowed us to come back and see where our babies were. I was absolutely amazed by the gorgeous and SPOTLESSLY clean facility! It makes me feel so comforted after seeing how well they take care of their facility, as well as the LARGE number of staff that were taking care of the many animals! I was amazed by the wonderful hotel, hand painted suites, and manors-- which include: bunk beds, massage room and flat screen tv's-- oh, as well as individual balconies! Unreal! The most amazing part was the PETS only pool! There were 2 labs swimming in the pool, and the lifeguards were closely watching on the steps to the 3 1/2 ft. deep pool! This truly is the Ritz- for animals of all kinds. When picking up, our animals literally were wanting to stay :-) They can't wait to visit... WE ARE LOYAL CUSTOMERS TO WILLIAMSBURG! Ps- the owner lives in the house connected to the kennel.. and he is SO wonderful! He will help every individual customer and cares about his furry clients as well as us, humans: )

Pros: amazing care for all animals/ one of a kind facility!

Cons: None.

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Pet Pool, enough said!!!! The staff is great, the place is spotless, and the owners live on the premises. But make your reservations early because they book up fast!!

5
★★★★★

Pet Pool, enough said!!!! The staff is great, the place is spotless, and the owners live on the premises. But make your reservations early because they book up fast!!

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From the moment that I walked in the door my pet was pampered by their caring staff. I took a tour of their facility and it was absolutely amazing inside and out. They even opened up a pet only pool! After visiting many other places in the area, its the only place I'd ever take my pet.

2
★★★★★

From the moment that I walked in the door my pet was pampered by their caring staff. I took a tour of their facility and it was absolutely amazing inside and out. They even opened up a pet only pool! After visiting many other places in the area, its the only place I'd ever take my pet.

Pros: Caring staff and unmatched accommodations

Cons: Getting in can be difficult during the summer

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Do not go here! I returned after 7 days to find my dog had lost 1/2 of her weight, had very loose stool and it had obviously been left with it on her hind legs for an extended period of time because her hind legs were red, raw and sensitive to the touch. Prior to them brining her out to me I asked the staff if there had been any problem and they told me "no she was just fine and in looking at her chart nothing of concern has been noted". I took her to the vet the same day, who treated her for dehydration and started her on several medications. I called Williamsburg and explained to the staff who answered the phone my concerns and asked to speak to the manager. I was told the manager was unavailable and they would give her my phone number. I waited for two days and she never called me. On the third day I called and asked to speak the manager and was told "she is not available we will give her your number". She did not call me. I called on the fourth day and told them that if I didn't speak to the manager within an hour I would be coming to the office and sit in the waiting area until I was able to speak to her. The manager called me back within the hour. She said that she had spoken with the owner and there was nothing they could do. I told her my concern was about the fact that they had not taken my dog to the vet when she was obviously sick. She said that since no one noted any problem, this was the reason nothing was done. I asked if she would at least talk to whoever was responsible for my dog so this would not happen to anyone else in the future. She said they didn't know who was responsible for watching my dog. They were very understaffed, turnover of staff was very high and they didn't have a system in place to track who was responsible for caring for individual animals. I never took them up on the offer for grooming and never will.

0
★☆☆☆☆

Do not go here! I returned after 7 days to find my dog had lost 1/2 of her weight, had very loose stool and it had obviously been left with it on her hind legs for an extended period of time because her hind legs were red, raw and sensitive to the touch. Prior to them brining her out to me I asked the staff if there had been any problem and they told me "no she was just fine and in looking at her chart nothing of concern has been noted". I took her to the vet the same day, who treated her for dehydration and started her on several medications. I called Williamsburg and explained to the staff who answered the phone my concerns and asked to speak to the manager. I was told the manager was unavailable and they would give her my phone number. I waited for two days and she never called me. On the third day I called and asked to speak the manager and was told "she is not available we will give her your number". She did not call me. I called on the fourth day and told them that if I didn't speak to the manager within an hour I would be coming to the office and sit in the waiting area until I was able to speak to her. The manager called me back within the hour. She said that she had spoken with the owner and there was nothing they could do. I told her my concern was about the fact that they had not taken my dog to the vet when she was obviously sick. She said that since no one noted any problem, this was the reason nothing was done. I asked if she would at least talk to whoever was responsible for my dog so this would not happen to anyone else in the future. She said they didn't know who was responsible for watching my dog. They were very understaffed, turnover of staff was very high and they didn't have a system in place to track who was responsible for caring for individual animals. I never took them up on the offer for grooming and never will.

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This is a great place to take your dogs if you want them to have some fun and exercise. They really care about your dogs here and treat them like royalty. I have always been happy with the care that my animals have received here and will continue to go to them even though it is a little out of the way from where I live. Prices are really reasonable too for the quality of care that you get here.

4
★★★★☆

This is a great place to take your dogs if you want them to have some fun and exercise. They really care about your dogs here and treat them like royalty. I have always been happy with the care that my animals have received here and will continue to go to them even though it is a little out of the way from where I live. Prices are really reasonable too for the quality of care that you get here.

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Dogs love this place! The people who work here (the owner lives here) are dog and cat lovers. They treat these pets as if they were their own. It is a very freindly and happy environment for the animals. The each get their own very large kennel that has a climate controlled indoor run and an outdoor run. They will also walk your dog for 15 min. each day in the large walking area outside.

5
★★★★★

Dogs love this place! The people who work here (the owner lives here) are dog and cat lovers. They treat these pets as if they were their own. It is a very freindly and happy environment for the animals. The each get their own very large kennel that has a climate controlled indoor run and an outdoor run. They will also walk your dog for 15 min. each day in the large walking area outside.

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