Insider Pages Reviews for Schilby's Tires & Wheels Inc

1 Stars: Worst Customer Service Ever (by Laura R.)

Laura R. — Wed, 06 Jun 2007 16:22:00 GMT

I had 4 almost brand new tires that needed to be put on my Ford Escort, plus the car needed an inspection. I made the mistake of taking my vehicle to Shilbys only because they were the only people that said they could get me in right away. I dropped my vehicle off at 8:30am and they said it would be done by 11 at the latest. I call back at 11 and they tell me it won't be done until 11:30, but for sure by noon. At noon, I arrive at Schilby's only for them to tell me that the tires are done, but they haven't done the inspection yet and it will take another hour. Since when does an inspection take an hour?

Two days later, my fiance, who is a former mechanic and has a degree for automotive, is driving my car and the wheel pops partially off the rim. We take the tire to the closest shop and they say that because the tire popped off the rim, the valve stem is ruined. Thus, the tire is ruined. I called Schilbys to report that someone there isn't doing their job correctly and I believe they need to do something to compensate me for the tire. The manager says that the only way that the tire came off the rim was if the tire was flat. He said since the valve stem was broken that only could have happened if my fiance was driving for a long period of time on a flat. I informed him that the tire wasn't flat when we took it off the car. It simply popped off the rim because someone couldn't do their job. Even the mechanic at the shop we took it to said so. My fiance has a degree in automotive and he knows what he's doing. He would know when his tire was flat and he would know better than to keep driving it. The manager proceeded to scream at me over the phone and say that it was my problem and they didn't do anything wrong. He also blamed my fiance for ruining the tire and said there was nothing he could do.

I will NEVER take any vehicle of mine to Shilby's again and I will NEVER recommend them to anyone. I have a lot of experience in retail and customer service, and employees in the office at Schilbys treat their customers in ways that was trained never to treat people. From now on, I will take my vehicles to places where the employees actually care about the customers and will at least attempt to do something in order to fix a mistake.

5 Stars: Shilby's (by barbara w.)

barbara w. — Wed, 02 Nov 2005 21:28:00 GMT

We love Shilby's. After having a bad experience at another automotive repair shop in Columbia, we decided to try Shilby's years ago. We haven't the need for another auto repair place now. We now have 2 teenager's driving and 4 cars so we could end up spending money on the cars, but we don't because Shilby's does such a good job maitaining our cars for us! They are professional and friendly and not interested in screwing the customer, like some auto repair shops are. Most HONEST auto repair shop ever!

PROS: Friendly, professional, HONEST
CONS:

1 Stars: False advertisement (by Doug S.)

Doug S. — Wed, 31 Oct 2007 03:19:00 GMT

I needed 4 tires and agreed on sumitomo's at Schillby's. Just after leaving I stopped to check the air pressures and noticed my tires were Capital Negotiators. This company buys their rubber from Sumi Rubber company and manufactures their style of tire for American Car Care Centers and others. Needless to say I got the knock off brand and feel like I got ripped off. Now all I want are my old tires and my money back. I do not recommend them to anyone.

2 Stars: Schilbys Tires keeps trying till they get it right (by Gina S.)

Gina S. — Thu, 11 May 2006 05:16:00 GMT

Schilbys Tires is close to my house, so I brought my car there. They do more than just tires. The air conditioner on my Saturn was not working. They treated me like a dumb girl and I did not appreciate this at all. They said I needed freon, which they put in. after one day, there was hot air blowing from the vents. I took it back. They said they needed to run tests. I had to walk home. Two days later, they said I needed a new part which would take another two days. Five days later and over $750, I had a nice cold car. It was already September. The following spring, there was no cool air. I hesitated to bring it back to them, but I didnt want to pay anymore money to get it fixed. They found a leak in the hose and fixed. I traded in the car that summer.
There service men are rude, especially the ones in the office who deal with the customers, and they are over priced.

PROS: It's close to my house
CONS: Rude sales people, over priced