Kirkwood Plumbing Inc

★★★★☆
  • 248 Grand Ave

    Kirkwood, MO 63122

    Map & Directions
  • 314-966-4772

About Kirkwood Plumbing Inc

Categories
Hours
By appointment

Home Construction & Remodeling

Home Construction & Remodeling
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Had the best experience with Kirkwood Plumbing. I had a small repair but they fit me in and had someone at my house 3 hours after I called. Serviceman was super helpful and polite. Their office called me to let me know the plumber could

3
★★★★★

Had the best experience with Kirkwood Plumbing. I had a small repair but they fit me in and had someone at my house 3 hours after I called. Serviceman was super helpful and polite. Their office called me to let me know the plumber could

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Kirkwood Plumbing has been there from major rehab plumbing to smaller maintenance and replacement plumbing for our homes. Always top-notch work done right the first time. They've been our plumber of choice since the company began; we refer

3
★★★★★

Kirkwood Plumbing has been there from major rehab plumbing to smaller maintenance and replacement plumbing for our homes. Always top-notch work done right the first time. They've been our plumber of choice since the company began; we refer

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Kirkwood Plumbing replaced our galvanized pipes with copper pipes quickly! All are leaks and water pressure problems are resolved thanks to the good work of the Kirkwood plumbers. Also, a special thank you to the office workers who answered all our questions and concerns and kept us up-to-date on scheduling, permits, and inspections. We are so pleased with the installation and would recommend them for all your plumbing needs!

2
★★★★☆

Kirkwood Plumbing replaced our galvanized pipes with copper pipes quickly! All are leaks and water pressure problems are resolved thanks to the good work of the Kirkwood plumbers. Also, a special thank you to the office workers who answered all our questions and concerns and kept us up-to-date on scheduling, permits, and inspections. We are so pleased with the installation and would recommend them for all your plumbing needs!

Pros: Excellent at installing copper pipes

Cons: Let the plumbers do only the plumbing work

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I called Kirkwood Plumbing to stop by for a quote on a whole home remodel (~$10k worth of work, no fixtures). My appointment time was 2-4 but I was never informed that they would call me when they were on their way. I took off work at 1:30 to be at my house before 2 to meet the Plumber. By 2:30 I had not heard anything & called the office.The secretary told me I was second in line and estimated he'd be at my house by 3. Finally at 3:30 she calls to say the plumber is running late & won't be out until 4:30. Then again at 4:30 she calls to tell me the plumber is running late again & asked if i'll be around or reschedule. Well, #1 no i was not rescheduling since I had already taken off work 3.5 hours early, and #2 yes I'll be around for awhile longer. Around 5:30 things came up that required me to leave the house. I called the office & no answer. I assumed that the plumber would at least call me when he was on the way just like AT&T and Dish Network do but I heard nothing. I left the house at 5:35. Not but 15 minutes after I left, the plumber left me a very rude voice mail asking where I was. His tone of voice was very inappropriate and that definitely made me want to look elsewhere. I called the office the next morning to inform them of the mix up but they too were rude & told me they are not bidding the job. The fact that the plumber was late twice should have been a big enough red flag. But the rude messages & lack of concern from both the plumber & office is not the type of contractor I want nor deserve. This was all forewarning signs that could have led me to numerous tardies and no-show's at the job site. If the Plumber would have just picked up his phone to inform me he was on the way, maybe things would have worked out however he waits until he gets to the house to call and leave and angry message.
Definitely their loss, not mine! LOOK ELSEWHERE or you may be looking at a year long project vs a week or two. Good luck!

0
★☆☆☆☆

I called Kirkwood Plumbing to stop by for a quote on a whole home remodel (~$10k worth of work, no fixtures). My appointment time was 2-4 but I was never informed that they would call me when they were on their way. I took off work at 1:30 to be at my house before 2 to meet the Plumber. By 2:30 I had not heard anything & called the office.The secretary told me I was second in line and estimated he'd be at my house by 3. Finally at 3:30 she calls to say the plumber is running late & won't be out until 4:30. Then again at 4:30 she calls to tell me the plumber is running late again & asked if i'll be around or reschedule. Well, #1 no i was not rescheduling since I had already taken off work 3.5 hours early, and #2 yes I'll be around for awhile longer. Around 5:30 things came up that required me to leave the house. I called the office & no answer. I assumed that the plumber would at least call me when he was on the way just like AT&T and Dish Network do but I heard nothing. I left the house at 5:35. Not but 15 minutes after I left, the plumber left me a very rude voice mail asking where I was. His tone of voice was very inappropriate and that definitely made me want to look elsewhere. I called the office the next morning to inform them of the mix up but they too were rude & told me they are not bidding the job. The fact that the plumber was late twice should have been a big enough red flag. But the rude messages & lack of concern from both the plumber & office is not the type of contractor I want nor deserve. This was all forewarning signs that could have led me to numerous tardies and no-show's at the job site. If the Plumber would have just picked up his phone to inform me he was on the way, maybe things would have worked out however he waits until he gets to the house to call and leave and angry message.
Definitely their loss, not mine! LOOK ELSEWHERE or you may be looking at a year long project vs a week or two. Good luck!

Pros: Nice sounding secretary

Cons: Constantly Late, Rude Messages, Very Poor Communication

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