Heartland Nursery

★★☆☆☆
  • 10300 View High Dr

    Kansas City, MO 64134

    Map & Directions
  • 816-763-7371

About Heartland Nursery

Hours
Sun 8:30am-7pm, Mon-Sat 8:30am-8pm

Home & Garden

Home & Garden
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I shop at this nursery every year and love it! I'm an experienced gardener so all of their plants do so well for me. Selection, customer service, and location is truly the best in the city. I do shop other nurseries but shop mainly at heartland. Go there, you won't regret it!!!

5
★★★★★

I shop at this nursery every year and love it! I'm an experienced gardener so all of their plants do so well for me. Selection, customer service, and location is truly the best in the city. I do shop other nurseries but shop mainly at heartland. Go there, you won't regret it!!!

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.

the negative reviews are not fair in my opinion...the staff at Heartland are very helpful, friendly and the selection outpaces ANY of the large nurseries in the area........the have the nicest staff of ANY nursery too...so...go see for yourself!

5
★★★★★

the negative reviews are not fair in my opinion...the staff at Heartland are very helpful, friendly and the selection outpaces ANY of the large nurseries in the area........the have the nicest staff of ANY nursery too...so...go see for yourself!

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It sounds like there are a bunch of people who need to learn how not to kill their plants! You simply can't expect a business to replace things that you have neglected! I'm an experienced gardener (and have killed many plants in my life) and have purchased many, many, plants from Heartland and they've all done fantastic! Or, if not, I know that I didn't water something and it was my fault. The staff is amazingly knowledgeable and friendly. This is the only place I'll shop!

5
★★★★★

It sounds like there are a bunch of people who need to learn how not to kill their plants! You simply can't expect a business to replace things that you have neglected! I'm an experienced gardener (and have killed many plants in my life) and have purchased many, many, plants from Heartland and they've all done fantastic! Or, if not, I know that I didn't water something and it was my fault. The staff is amazingly knowledgeable and friendly. This is the only place I'll shop!

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1 out of 1 people found this review helpful.

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I was shocked to see all of the other bad reviews, both here and on google. We bought tomato plants from them and we bought some others at Home Depot. Whose plants should have done better? You'd sure expect it to be the nursery's--right? Nope!! All of the plants (two plants each of different kinds) from Heartland died! While the ones right next to them from Home Depot still were producing tomatoes as of last week. When I called right after the plants died to ask Heartland whether there was any guarantee on their plants, the answer was a quite definite "No!"

This place looks pretty and lots of variety but I will never, ever spend any money in their store again. And based on all of the bad reviews, it looks like I won't be alone. Go to Home Depot or even Walmart. They may not know as much but at least their plants will either live or they will replace them.

1
★☆☆☆☆

I was shocked to see all of the other bad reviews, both here and on google. We bought tomato plants from them and we bought some others at Home Depot. Whose plants should have done better? You'd sure expect it to be the nursery's--right? Nope!! All of the plants (two plants each of different kinds) from Heartland died! While the ones right next to them from Home Depot still were producing tomatoes as of last week. When I called right after the plants died to ask Heartland whether there was any guarantee on their plants, the answer was a quite definite "No!"

This place looks pretty and lots of variety but I will never, ever spend any money in their store again. And based on all of the bad reviews, it looks like I won't be alone. Go to Home Depot or even Walmart. They may not know as much but at least their plants will either live or they will replace them.

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You'd think a (relatively speaking) small business would be all about customer service. Especially today. WRONG. This owner could care less. In fact, instead of the customer is ALWAYS right, their attitude is the customer is probably wrong. I paid A LOT more money to patron their store because I thought supporting local, neighborhood mom-and-pop store was the right thing to do. I regret that now because I assure you, she doesn't give a sh*t about me. Sad. Another vacant lot. But I'll never go there again.

1
★☆☆☆☆

You'd think a (relatively speaking) small business would be all about customer service. Especially today. WRONG. This owner could care less. In fact, instead of the customer is ALWAYS right, their attitude is the customer is probably wrong. I paid A LOT more money to patron their store because I thought supporting local, neighborhood mom-and-pop store was the right thing to do. I regret that now because I assure you, she doesn't give a sh*t about me. Sad. Another vacant lot. But I'll never go there again.

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For 3 years straight we purchased a pair of pyramidal Alberta Spruce (6' high). Year 1: unaware a guarantee was a separate purchase, we spent $500.00 for the pair which died, turning totally brown over late summer into winter. On returning them for exchange the following Spring, we were then first informed of Heartland's 'Warranty' policy ..our shrubs had no warrantee. We are now into Year 2: We purchased another pair at Heartland (another $500.00) to replace these, this time along w/warrantee. We experienced a repeat of Year 1 but this time only one shrub dying off. Year 3: We returned to Heartland w/warranty in hand and the dead shrub only to be told that they were out of stock w/Alberta Spruce 6' or near in height and they refused to special order a Warranty Replacement. They also refused to call other Nurseries to 'locate' another matching shrub so as to honor their high priced 'Warrantee' ..telling us we were SOL.

Well, our landscaping required a match of plant and height, so we went to Ben's Landscaping in Blue Springs and found very helpful and friendly people. We purchased a pair of 6' Spiral Alberta Spruce as they did not have a matching pyramidal ..the shrubs have been thriving now some 3 years.

The many $100.00's of perennial plants we purchased from Heartland have all died, relatively quickly; whereas plants purchased elsewhere are even as the Alberta Spruce ..thriving.

Just day before yesterday we again visited Heartland as we were close to that end of town, finding it much like the abandoned malls about town ..deserted, w/an uneasy quiet ..the many employees 'mum' and withdrawn. Looked to us like they've done themselves in by their failure to appreciate the importance of customer relations/satisfaction, although we were totally unaware of this site and the apparent dissatisfaction of others.

1
★☆☆☆☆

For 3 years straight we purchased a pair of pyramidal Alberta Spruce (6' high). Year 1: unaware a guarantee was a separate purchase, we spent $500.00 for the pair which died, turning totally brown over late summer into winter. On returning them for exchange the following Spring, we were then first informed of Heartland's 'Warranty' policy ..our shrubs had no warrantee. We are now into Year 2: We purchased another pair at Heartland (another $500.00) to replace these, this time along w/warrantee. We experienced a repeat of Year 1 but this time only one shrub dying off. Year 3: We returned to Heartland w/warranty in hand and the dead shrub only to be told that they were out of stock w/Alberta Spruce 6' or near in height and they refused to special order a Warranty Replacement. They also refused to call other Nurseries to 'locate' another matching shrub so as to honor their high priced 'Warrantee' ..telling us we were SOL.

Well, our landscaping required a match of plant and height, so we went to Ben's Landscaping in Blue Springs and found very helpful and friendly people. We purchased a pair of 6' Spiral Alberta Spruce as they did not have a matching pyramidal ..the shrubs have been thriving now some 3 years.

The many $100.00's of perennial plants we purchased from Heartland have all died, relatively quickly; whereas plants purchased elsewhere are even as the Alberta Spruce ..thriving.

Just day before yesterday we again visited Heartland as we were close to that end of town, finding it much like the abandoned malls about town ..deserted, w/an uneasy quiet ..the many employees 'mum' and withdrawn. Looked to us like they've done themselves in by their failure to appreciate the importance of customer relations/satisfaction, although we were totally unaware of this site and the apparent dissatisfaction of others.

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I purchased about 6 shrubs (approx $250) from there, Summer 2009. Over the Winter (2009-2010) they all died and couldn't be any browner even though the label indicated that the plants could withstand harsher temps. I agree with one of the other reviews, from their perspective its SOL for the consumer. I will not go there again but you decide what is best for you.

1
★☆☆☆☆

I purchased about 6 shrubs (approx $250) from there, Summer 2009. Over the Winter (2009-2010) they all died and couldn't be any browner even though the label indicated that the plants could withstand harsher temps. I agree with one of the other reviews, from their perspective its SOL for the consumer. I will not go there again but you decide what is best for you.

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.

I have been shopping Heartland Nursery for several years. Have a had a few plants die in the past, but never have I had so many Perennials die this year. I purchased over $900.00 in perennials for my center garden which is my main entrance.Several plants have died and are dying every day. I called and they said there were no warranties on perennials. In other words SOL. I will never come back to their store. Traveled from Eudora, Kansas

1
★☆☆☆☆

I have been shopping Heartland Nursery for several years. Have a had a few plants die in the past, but never have I had so many Perennials die this year. I purchased over $900.00 in perennials for my center garden which is my main entrance.Several plants have died and are dying every day. I called and they said there were no warranties on perennials. In other words SOL. I will never come back to their store. Traveled from Eudora, Kansas

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They do have a fantastic facility with a wide array of plants. I can't speak to the plant quality except for those I purchased. The plant price is steep and if you wish a plant guarantee it can add up to 30% to the cost. In my case, I purchased 3 plants in August '08. One died, one is dying and the third appears healthy so far.I can get good quality plants at other locations at less cost and without paying extra for the guarantee. I'll not shop this merchant again.

1
★☆☆☆☆

They do have a fantastic facility with a wide array of plants. I can't speak to the plant quality except for those I purchased. The plant price is steep and if you wish a plant guarantee it can add up to 30% to the cost. In my case, I purchased 3 plants in August '08. One died, one is dying and the third appears healthy so far.I can get good quality plants at other locations at less cost and without paying extra for the guarantee. I'll not shop this merchant again.

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I have been going here for years! I drive over an hour though make the trip. Today I called to find out some information about a tree, and was given nothing and then hung up on. When I called back to talk to a manager she said no information could be given over the phone and that the kid in the background was distracting her. So sorry we have a kid that was making noise. The customer service was TERRIBLE and I will not spend my hundreds of dollars here again. I will also be contact all my friend and family and tell them not to go there anymore!

0
★☆☆☆☆

I have been going here for years! I drive over an hour though make the trip. Today I called to find out some information about a tree, and was given nothing and then hung up on. When I called back to talk to a manager she said no information could be given over the phone and that the kid in the background was distracting her. So sorry we have a kid that was making noise. The customer service was TERRIBLE and I will not spend my hundreds of dollars here again. I will also be contact all my friend and family and tell them not to go there anymore!

Cons: Worse customer service!

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FYI !!!! Owners are an arrogant bunch. Bought almost $200.00 worth of plants and one died a few days later. The weather for those few days were rain and sun. Took plant back and owner said "what did you do to it?" I said "I didn't do anything to it, I bought two more just like it at the same time I bought this one from you and they look great." owner said "well you did something and you're not getting a replacement" and then said I needed to leave the store.

1
★☆☆☆☆

FYI !!!! Owners are an arrogant bunch. Bought almost $200.00 worth of plants and one died a few days later. The weather for those few days were rain and sun. Took plant back and owner said "what did you do to it?" I said "I didn't do anything to it, I bought two more just like it at the same time I bought this one from you and they look great." owner said "well you did something and you're not getting a replacement" and then said I needed to leave the store.

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May 2007. This is not my first bad experience with Heartland or even my second, but it will be my last. I have no idea how much a delphinium cost them initially to put on their shelf. It really doesn't matter. We may have broken that ten dollar plant( unlikely but possible), but we did not put Dusty Mildew all over the Burning Bush Begonias. Instead of apologetically replacing everything damaged and diseased (good customer relations to someone who just spent nearly $300.00 in your store.) We were treated like we were trying to steal something. Don't need that kind of treatment. Too many places sell nice plants.

1
★☆☆☆☆

May 2007. This is not my first bad experience with Heartland or even my second, but it will be my last. I have no idea how much a delphinium cost them initially to put on their shelf. It really doesn't matter. We may have broken that ten dollar plant( unlikely but possible), but we did not put Dusty Mildew all over the Burning Bush Begonias. Instead of apologetically replacing everything damaged and diseased (good customer relations to someone who just spent nearly $300.00 in your store.) We were treated like we were trying to steal something. Don't need that kind of treatment. Too many places sell nice plants.

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After spending hundreds of dollars, and giving out many recommendations, I was treated horribly by the owner of this nursery. I purchased, among many other things, an iron plant holder and a flower basket to go inside. After the iron holder broke, killing the flowers from the fall to the ground, I brought both items back to the store 2 days after my purchase. I was called a liar by the owner and told the plant died because I didn't water it properly. She refused to give me store credit so that I could at least replace the dead flowers. This nursery is strictly a BUSINESS with no concern for customer satisfaction. As a school teacher, I value every dollar I spend, and I can promise that I will NEVER give Heartland Nursery my hard-earned money again.

1
★☆☆☆☆

After spending hundreds of dollars, and giving out many recommendations, I was treated horribly by the owner of this nursery. I purchased, among many other things, an iron plant holder and a flower basket to go inside. After the iron holder broke, killing the flowers from the fall to the ground, I brought both items back to the store 2 days after my purchase. I was called a liar by the owner and told the plant died because I didn't water it properly. She refused to give me store credit so that I could at least replace the dead flowers. This nursery is strictly a BUSINESS with no concern for customer satisfaction. As a school teacher, I value every dollar I spend, and I can promise that I will NEVER give Heartland Nursery my hard-earned money again.

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You can count on find a lot of nice plants here and many different varieties. However, unlike most nurseries you won't get a guarantee of any kind with your plant unless YOU PAY EXTRA FOR IT and the prices are already quite high. So you have to weigh the value of the large variety and the nice facilities vs the fact you are paying more and getting no guarantees. Still, nice stuff.

PROS: Large variety of many different plants
CONS: You pay extra for the nice facility and for a guarantee for your plants.

3
★★★☆☆

You can count on find a lot of nice plants here and many different varieties. However, unlike most nurseries you won't get a guarantee of any kind with your plant unless YOU PAY EXTRA FOR IT and the prices are already quite high. So you have to weigh the value of the large variety and the nice facilities vs the fact you are paying more and getting no guarantees. Still, nice stuff.

PROS: Large variety of many different plants
CONS: You pay extra for the nice facility and for a guarantee for your plants.

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.

Heartland Nursery is so huge. They have everything that you need to make a beautiful yard and lawn. The have a large selection of trees, flowers, potted plants, bushes and anything else you need for your yard. The staff is very helpful and can answer any questions you might have.

4
★★★★☆

Heartland Nursery is so huge. They have everything that you need to make a beautiful yard and lawn. The have a large selection of trees, flowers, potted plants, bushes and anything else you need for your yard. The staff is very helpful and can answer any questions you might have.

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.

Heartland Nursery is the best nursery that I have ever been to. This place is so big and they a large selection of trees, potted plants, shrubs and flowers. They have everything you could need to landscape and have a gorgeous yard. The prices are really good and the staff is great.

5
★★★★★

Heartland Nursery is the best nursery that I have ever been to. This place is so big and they a large selection of trees, potted plants, shrubs and flowers. They have everything you could need to landscape and have a gorgeous yard. The prices are really good and the staff is great.

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.

Heartland Nursery is the largest nursery I have ever seen. They have the largest selection of trees, bushes, garden accessories, plant pots, flowers, and equipment. The trees are healthy and you can tell as with all the plants that they have been taken well care of. There sales are great and if you want you can have something put on hold until youre ready to pick it up. The staff is always around and you are bound to talk to someone who really knows there stuff. The quality and selection is amazing, so bring an open mind and prepare to be inspired.

5
★★★★★

Heartland Nursery is the largest nursery I have ever seen. They have the largest selection of trees, bushes, garden accessories, plant pots, flowers, and equipment. The trees are healthy and you can tell as with all the plants that they have been taken well care of. There sales are great and if you want you can have something put on hold until youre ready to pick it up. The staff is always around and you are bound to talk to someone who really knows there stuff. The quality and selection is amazing, so bring an open mind and prepare to be inspired.

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