Goedeker's

★★★☆☆
Goedeker's Furniture & Major Appliance Showroom: Trusted Since 1951. We ship to 48 states nationwide! Call 1-888-682-6612!
38.5957 -90.4837
Map and Directions to Goedeker's

636-207-7277

13850 Manchester Rd

Ballwin, MO

63011

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About Goedeker's

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Hours
M-Sat 10-6, Sun-Closed

Home & Garden

Home & Garden
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3.2479 117
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Reviews 1 - 50 of 117. « Previous 1 3
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My experience was fantastic, great price, great service, all far better than my local appliance shops. They've got a customer for life, and I recommend Goedekers to everyone.

5
★★★★★

My experience was fantastic, great price, great service, all far better than my local appliance shops. They've got a customer for life, and I recommend Goedekers to everyone.

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.

My experience with Goedeker's was great! They kept the schedule tight as far as delivery and shipping as well as installation. They have a large service organization to meet the needs of the customers. The double ovens work fantastic. I look forward to shopping with Goedeker's again.

5
★★★★★

My experience with Goedeker's was great! They kept the schedule tight as far as delivery and shipping as well as installation. They have a large service organization to meet the needs of the customers. The double ovens work fantastic. I look forward to shopping with Goedeker's again.

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.

The entire experience we had was above and beyond. My initial contact with J.R. was very helpful and after the order we received a personal signed note--unheard of. We received emails of the status of our order and had our oven within 8 days. Couldn't ask for more. 5 stars for me.

5
★★★★★

The entire experience we had was above and beyond. My initial contact with J.R. was very helpful and after the order we received a personal signed note--unheard of. We received emails of the status of our order and had our oven within 8 days. Couldn't ask for more. 5 stars for me.

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.

UPDATE: The oven finally arrived almost 2 months after it was ordered and paid for. There were weather problems, there were delivery problems (oven was damaged before it got to my door), but it's finally here and that alone is a big relief.

I must say that the people at Goedekers were always courteous and personable and did try to stay in touch. I guess that the stars were not in alignment as far as our order was concerned. So speaking of stars, I'm upping my rating. But one should be cautious when ordering from them that they're not in a hurry for any item they might need.

January 16:
________________________________________________________
I tell you I am a nervous wreck waiting for them to deliver the appliance I ordered before Christmas. First I was told that delivery would happen the second week of January, then the third, now it's looking like the last week of January. (But who knows until it actually shows up!!!) I am keeping my fingers crossed that I didn't get ripped off and that the appliance will come in good shape and undamaged. It seems people either have really good experiences with them or really bad. I'll withhold total judgment until I have the item in hand...but up until now, I can't say I'm terribly impressed. Sometimes the savings isn't worth the aggravation. I truly hope they will redeem themselves and sooner rather than later.

3
★★★☆☆

UPDATE: The oven finally arrived almost 2 months after it was ordered and paid for. There were weather problems, there were delivery problems (oven was damaged before it got to my door), but it's finally here and that alone is a big relief.

I must say that the people at Goedekers were always courteous and personable and did try to stay in touch. I guess that the stars were not in alignment as far as our order was concerned. So speaking of stars, I'm upping my rating. But one should be cautious when ordering from them that they're not in a hurry for any item they might need.

January 16:
________________________________________________________
I tell you I am a nervous wreck waiting for them to deliver the appliance I ordered before Christmas. First I was told that delivery would happen the second week of January, then the third, now it's looking like the last week of January. (But who knows until it actually shows up!!!) I am keeping my fingers crossed that I didn't get ripped off and that the appliance will come in good shape and undamaged. It seems people either have really good experiences with them or really bad. I'll withhold total judgment until I have the item in hand...but up until now, I can't say I'm terribly impressed. Sometimes the savings isn't worth the aggravation. I truly hope they will redeem themselves and sooner rather than later.

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.

We found Goedeker's online when we were searching for a great deal on washer/dryer set. We were impressed with their philosophy and wanted to support a Christ based business. Also got an amazing deal, fast delivery and no sales tax. Extremely pleased. Thank you Goedeker's.

5
★★★★★

We found Goedeker's online when we were searching for a great deal on washer/dryer set. We were impressed with their philosophy and wanted to support a Christ based business. Also got an amazing deal, fast delivery and no sales tax. Extremely pleased. Thank you Goedeker's.

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.

We placed an order for $5,500.00 on August 31st, for Labor Day sales. Over the phone, we were guaranteed a delivery within 3 weeks but it should be sooner.
We received a shipment notice on Sept 13th but it was just the beginning of lies and nightmares for us. We had daily contact with Goedeker's. Every day since then, they told us that that our order will be picked up the same day by freight forwarder and take a week to be delivered to us. We have asked for a resolution and alternative in freight forwarder but nothing was done to fulfill request. There is no progress on the status of our order. The customer service is not only terrible but also incompetent. I even have cc'd the President of the company bit either he doesn't care or he has too many of these requests to attend to!
They claim on their website to have the best customer service and do the best of their ability to make their customer happy; 2 solutions then, either they lie or they really are incompetent; or maybe a lot of both!
We are still waiting for our order to leave their warehouse at this time.
We are renovating our apartment and the delayed delivery caused delay in the kitchen buildout, extra expenses not only to our contractor but also toward our rent as we will have to stay one more month in our current apartment.
We are extremely disappointed to have received customer service like this, especially when they advertise so widely their customer service and Christian values.

1
★☆☆☆☆

We placed an order for $5,500.00 on August 31st, for Labor Day sales. Over the phone, we were guaranteed a delivery within 3 weeks but it should be sooner.
We received a shipment notice on Sept 13th but it was just the beginning of lies and nightmares for us. We had daily contact with Goedeker's. Every day since then, they told us that that our order will be picked up the same day by freight forwarder and take a week to be delivered to us. We have asked for a resolution and alternative in freight forwarder but nothing was done to fulfill request. There is no progress on the status of our order. The customer service is not only terrible but also incompetent. I even have cc'd the President of the company bit either he doesn't care or he has too many of these requests to attend to!
They claim on their website to have the best customer service and do the best of their ability to make their customer happy; 2 solutions then, either they lie or they really are incompetent; or maybe a lot of both!
We are still waiting for our order to leave their warehouse at this time.
We are renovating our apartment and the delayed delivery caused delay in the kitchen buildout, extra expenses not only to our contractor but also toward our rent as we will have to stay one more month in our current apartment.
We are extremely disappointed to have received customer service like this, especially when they advertise so widely their customer service and Christian values.

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.

I received excellent service a few years ago when I bought a clothes washer and dryer from Goedeker's. Now we are renovating our kitchen . I performed extensive research to find the best deal for the five appliances I need and ended up saving over $700 compared to the closest competitor. The customer service I received was simply outstanding. I wanted a new double oven which they did not carry so I called them. Within 2 hours they had researched the oven and added it to their database. I was amazed to get that return call so quickly.

5
★★★★★

I received excellent service a few years ago when I bought a clothes washer and dryer from Goedeker's. Now we are renovating our kitchen . I performed extensive research to find the best deal for the five appliances I need and ended up saving over $700 compared to the closest competitor. The customer service I received was simply outstanding. I wanted a new double oven which they did not carry so I called them. Within 2 hours they had researched the oven and added it to their database. I was amazed to get that return call so quickly.

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.

After researching...we purchased a Samsung refrigerator from Goedekers. The difference in price from our local Sears was $700.00! Sure we had to wait a little longer for it to ship to us...but that was no big deal. Communication and status updates were terrific throughout the process. I will buy from them again...without a doubt. I'd also like to say that it's awesome to see a company who espouses Christian values proudly...it was a big part in our decision to buy from them.

5
★★★★★

After researching...we purchased a Samsung refrigerator from Goedekers. The difference in price from our local Sears was $700.00! Sure we had to wait a little longer for it to ship to us...but that was no big deal. Communication and status updates were terrific throughout the process. I will buy from them again...without a doubt. I'd also like to say that it's awesome to see a company who espouses Christian values proudly...it was a big part in our decision to buy from them.

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Response from this business:

Thank you so much for the great review. It was our pleasure to serve you!
.

I would just like to take the time to say that to this point Goedekers has done an outstanding job!
I saved ~$1000.00 on a GE Profile S.S. French door refrigerator
It was delivered within the time I was told, I received email updates, and J.B. Hunt did a great job helping me.
A+ all the way.
You will find some bad reviews out there, but I have found the place that I will buy my future appliances.

5
★★★★★

I would just like to take the time to say that to this point Goedekers has done an outstanding job!
I saved ~$1000.00 on a GE Profile S.S. French door refrigerator
It was delivered within the time I was told, I received email updates, and J.B. Hunt did a great job helping me.
A+ all the way.
You will find some bad reviews out there, but I have found the place that I will buy my future appliances.

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Response from this business:

I am so glad we were able to save you so much money! Thank you for your business and enjoy your new refrigerator!
.

Picked Goedeker's because they were $300-$400 cheaper than any other store (plus no sales tax or delivery fee). I received my fridge within 1 week. It had a small scratch on one side, they were extremely helpful and gave me money back due to the scratch. I find it hard to believe the other reviews with negative experiences. I will recommend Goedeker's to everyone and will shop again!

5
★★★★★

Picked Goedeker's because they were $300-$400 cheaper than any other store (plus no sales tax or delivery fee). I received my fridge within 1 week. It had a small scratch on one side, they were extremely helpful and gave me money back due to the scratch. I find it hard to believe the other reviews with negative experiences. I will recommend Goedeker's to everyone and will shop again!

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Response from this business:

Thank you so much! I'm glad we could help you.
.

Great prices. Very responsive to queries. Prompt delivery. Everything arrived in less than 3 weeks in perfect condition. We couldn't ask for more.

5
★★★★★

Great prices. Very responsive to queries. Prompt delivery. Everything arrived in less than 3 weeks in perfect condition. We couldn't ask for more.

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Response from this business:

I'm glad to hear everything went well. Thank you for your business and your review!
.

do NOT do business with Goedekers! I ordered and paid for an appliance THREE WEEKS ago and was told the item was IN STOCK. I still DO NOT have it. I called Goedeker's last week and was told the appliance had been drop shipped from the manufacturer and that I would hear from a trucking company. I was called two days ago and told I could get a delivery NEXT WEEK and that the "white glove" service I paid for only included removing cardboard and placing appliance on the front porch of my home.

I am VERY unhappy and would warn everyone NOT to do business with Goedekers.

1
★☆☆☆☆

do NOT do business with Goedekers! I ordered and paid for an appliance THREE WEEKS ago and was told the item was IN STOCK. I still DO NOT have it. I called Goedeker's last week and was told the appliance had been drop shipped from the manufacturer and that I would hear from a trucking company. I was called two days ago and told I could get a delivery NEXT WEEK and that the "white glove" service I paid for only included removing cardboard and placing appliance on the front porch of my home.

I am VERY unhappy and would warn everyone NOT to do business with Goedekers.

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Response from this business:

Your order is scheduled for delivery today which is within the normal shipping time. With White Glove delivery, the appliances are brought into any room of your choosing and unpacked there. I'm sorry for any trouble.
.

Going on week 5 waiting for my order to be received and shipped. I asked for the other 2 items that are there, to be shipped separately and was told that the other item, I'd be charged $99 to ship it. It should be free shipping on the other item considering I'm going on 5 weeks of waiting for these items to come! I was told it would be AT LEAST 2 more weeks before the other item would arrive and that's not definite. Poor, poor service. They take no responsibility for any item they sell and absolutely will NOT give the customer any kind of credit for waiting this long. I will never buy anything from this place again and you shouldn't either. My husband is in the military and everyone knows that military wives spread news like wildfire! They will know what kind of service I was given.

1
★☆☆☆☆

Going on week 5 waiting for my order to be received and shipped. I asked for the other 2 items that are there, to be shipped separately and was told that the other item, I'd be charged $99 to ship it. It should be free shipping on the other item considering I'm going on 5 weeks of waiting for these items to come! I was told it would be AT LEAST 2 more weeks before the other item would arrive and that's not definite. Poor, poor service. They take no responsibility for any item they sell and absolutely will NOT give the customer any kind of credit for waiting this long. I will never buy anything from this place again and you shouldn't either. My husband is in the military and everyone knows that military wives spread news like wildfire! They will know what kind of service I was given.

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Response from this business:

The item is on back order and the manufacturer keeps changing availability date. We are willing to do anything we can to help you.
.

Worst experience ever. Terrible customer service that does not call you back. Delivery service was a no-show on the first scheduled delivery date. 3 of 4 products arrived damaged and the company refuses to refund or replace the damaged microwave oven.

Do yourself a favor and avoid this company even if you have to pay more, you'll be better off in the long run by dealing with a real company that stands behind its products. This is a mom and pop shop masquerading as a national retailer - way out of their league.

1
★☆☆☆☆

Worst experience ever. Terrible customer service that does not call you back. Delivery service was a no-show on the first scheduled delivery date. 3 of 4 products arrived damaged and the company refuses to refund or replace the damaged microwave oven.

Do yourself a favor and avoid this company even if you have to pay more, you'll be better off in the long run by dealing with a real company that stands behind its products. This is a mom and pop shop masquerading as a national retailer - way out of their league.

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Response from this business:

We are a family-run business and we do stand behind everything we sell. We gave you a full refund and took back the damaged item. Thank you for the feedback.
.

Absolutely horrible customer. After calling them before my refrigerator purchase to confirm I would be getting the actual unit pictured on their site, as I've ran into this issue before, and was assurd it would be. They sent me the wrong model, and after 2 months and much back and forth they refused to honor a return for the model I thought I had purchased. Even after I offered to pay an addtional $186.00 to get the model I thought I had purchased. They showed and absolute lack of caring or professionalism, and quite frankly honesty. I would suggest you look elsewhere for your next purchase.

1
★☆☆☆☆

Absolutely horrible customer. After calling them before my refrigerator purchase to confirm I would be getting the actual unit pictured on their site, as I've ran into this issue before, and was assurd it would be. They sent me the wrong model, and after 2 months and much back and forth they refused to honor a return for the model I thought I had purchased. Even after I offered to pay an addtional $186.00 to get the model I thought I had purchased. They showed and absolute lack of caring or professionalism, and quite frankly honesty. I would suggest you look elsewhere for your next purchase.

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Response from this business:

I'm so sorry. We do care about our customers and always work hard that they are satisified.
.

Avoid like the plague. Horrible customer service, completely show no signs of caring. Want me to pay return shipping and restocking on a defective Dimplex heater. Worst experience ever buying online.

1
★☆☆☆☆

Avoid like the plague. Horrible customer service, completely show no signs of caring. Want me to pay return shipping and restocking on a defective Dimplex heater. Worst experience ever buying online.

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Response from this business:

We care about all our customers. If we didn't we couldn't have been in business for more than 60 years. As you know, not only our customer service worked with you trying to reach a solution but our owner did as well. I'm truly sorry that after all our efforts, we couldn't satisfy you.
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I recently went to my nation-wide, hardware/appliance store??s website and put a new Frigidaire FGET2765KB oven into the shopping cart; however, I waited until the next day to make the purchase, and, the price had risen by $400 while the oven was in my shopping cart.
I noticed an ad for Goedeker??s. Due to their low price, I was suspicious that something was wrong with this company. I asked my wife to check it out to see if she could find reviews of Goedeker??s; she did find glowing reviews.
My call to Goedeker??s was the best call I??ve made. I learned about Goedeker??s ??white glove? delivery option (they bring it into your house, remove it from the box, look for dings and damage, remove the boxes, and even take away your old oven). Wow! So, I ordered the oven with the ??white glove? delivery and canceled the order from the other place. I saved at least $550 ($750 with state sales tax) and got my oven two weeks before the other company promised delivery.

5
★★★★★

I recently went to my nation-wide, hardware/appliance store??s website and put a new Frigidaire FGET2765KB oven into the shopping cart; however, I waited until the next day to make the purchase, and, the price had risen by $400 while the oven was in my shopping cart.
I noticed an ad for Goedeker??s. Due to their low price, I was suspicious that something was wrong with this company. I asked my wife to check it out to see if she could find reviews of Goedeker??s; she did find glowing reviews.
My call to Goedeker??s was the best call I??ve made. I learned about Goedeker??s ??white glove? delivery option (they bring it into your house, remove it from the box, look for dings and damage, remove the boxes, and even take away your old oven). Wow! So, I ordered the oven with the ??white glove? delivery and canceled the order from the other place. I saved at least $550 ($750 with state sales tax) and got my oven two weeks before the other company promised delivery.

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Response from this business:

Thank you so much! I'm so glad we were able to save you money.
.

Purchased GE gas range and microwave from Goedeker's last month. Great price, I actually saved over $400 vs. Lowe's or Home Depot, it took a while for delivery, wish it arrived sooner, otherwise we??re very happy with it, will purchase from them again in near future.

5
★★★★★

Purchased GE gas range and microwave from Goedeker's last month. Great price, I actually saved over $400 vs. Lowe's or Home Depot, it took a while for delivery, wish it arrived sooner, otherwise we??re very happy with it, will purchase from them again in near future.

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Response from this business:

I'm so glad to hear we were able to save you money. Thank you for your business!
.

mattress ordered took over 4 wks from the time it was ordered online to arrive at the warehouse and terrible customer service at the trucking company. overall bad experience

2
★★☆☆☆

mattress ordered took over 4 wks from the time it was ordered online to arrive at the warehouse and terrible customer service at the trucking company. overall bad experience

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Response from this business:

I'm so sorry. The shipping time of 2-4 weeks is standard for the industry. I wish there was a way to speed it up. Terrible service from the shipping company is unacceptable. I'll inform our owner of your review. If I knew the name of the shipping company, I could do more.
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Purchased an Electrolux double oven range online. Product was shipped to us in south Louisiana with absolutely NO problems. White glove shipping was available, delivery people unpacked the range and assisted in checking out the oven. Oven was in excellent condition. Shipping was completed in the time frame promised. We would definitely do business online with this company again. Thanks!

5
★★★★★

Purchased an Electrolux double oven range online. Product was shipped to us in south Louisiana with absolutely NO problems. White glove shipping was available, delivery people unpacked the range and assisted in checking out the oven. Oven was in excellent condition. Shipping was completed in the time frame promised. We would definitely do business online with this company again. Thanks!

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Response from this business:

Happy to read about your experience shopping with us! I thank you for your business.
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Worst online shopping experience!!

After we paid by card, this company never contacted us regarding the shipping until we sent an email expressing our unsatisfactory towards their passive customer services to our $7,3XX purchase. At then, it was already a week after our purchase.

The woman who first replied us was Lisa. She said to us that our appliances would need 2-3 weeks to arrive but they never did. We waited for another 3-4 weeks but still did not hear anything from this company so we made a call. Their phone line hung up immediately after we pressed the extention for customer services. We called again and pressed the extention for placing an order, someone picked up the phone right away. I calmly expressed our unsatisfactory again, but the guy did not understandably respond to our complaints. We waited for a couple of days and still no one was able to give us an answer about our delivery. Not until my husband wrote an email requesting a full refund, they finally shipped our appliances. However, they partnered with a unreliable company called JB Hunt and this delivery company lied to us again for standing us up for the whole day on our scheduled delivery day. My husband rarely took days off and he took one day off for our appliances delivery, but he waited for nothing!!!!!! Extremely ridiculous company Goedeker's and JB Hunt Final Mile delivery.

Now we are forced to postpone our renovation schedule, spending extra $2,500 for renting a temporary apartment, while we only saved 300 bucks on our appliances purchase!!!!!! Please listen to my sincere advice -- never ever do business with these two companies -- their customer services were poor and unfriendly, what even more is that they made your call on hold for 30 min or so and hung up unexpectedly or moved you to their voice mailbox. The head of Goedeker's was not helpful and now I felt satire when reading his philosophy of business on the web. We thought his company would be honest and humble because they said they served for the God. But now I feel that even the Lord could be pixxed off by their HORRIBLE services!!!!!!!

1
★☆☆☆☆

Worst online shopping experience!!

After we paid by card, this company never contacted us regarding the shipping until we sent an email expressing our unsatisfactory towards their passive customer services to our $7,3XX purchase. At then, it was already a week after our purchase.

The woman who first replied us was Lisa. She said to us that our appliances would need 2-3 weeks to arrive but they never did. We waited for another 3-4 weeks but still did not hear anything from this company so we made a call. Their phone line hung up immediately after we pressed the extention for customer services. We called again and pressed the extention for placing an order, someone picked up the phone right away. I calmly expressed our unsatisfactory again, but the guy did not understandably respond to our complaints. We waited for a couple of days and still no one was able to give us an answer about our delivery. Not until my husband wrote an email requesting a full refund, they finally shipped our appliances. However, they partnered with a unreliable company called JB Hunt and this delivery company lied to us again for standing us up for the whole day on our scheduled delivery day. My husband rarely took days off and he took one day off for our appliances delivery, but he waited for nothing!!!!!! Extremely ridiculous company Goedeker's and JB Hunt Final Mile delivery.

Now we are forced to postpone our renovation schedule, spending extra $2,500 for renting a temporary apartment, while we only saved 300 bucks on our appliances purchase!!!!!! Please listen to my sincere advice -- never ever do business with these two companies -- their customer services were poor and unfriendly, what even more is that they made your call on hold for 30 min or so and hung up unexpectedly or moved you to their voice mailbox. The head of Goedeker's was not helpful and now I felt satire when reading his philosophy of business on the web. We thought his company would be honest and humble because they said they served for the God. But now I feel that even the Lord could be pixxed off by their HORRIBLE services!!!!!!!

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Response from this business:

As you know, we are more than sorry for all that happened with your order. You have a right to be angry. Our records show that everything went smoothly on our end including letting you know the items were on the way. However, once JB Hunt received your order they handled it in the worst conceivable manner. Unknown to us, they simply did not ship your order. Once we learned of the situation, we did everything in our power to get your order to you. Our owner and senior managers took it all the way to the top at JB Hunt. Again, a mere sorry cannot express our sorrow over what you had to endure.
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I ordered a GE range top - took 2 weeks before I finally got it, Fedex delivery was a signature required, could not sign in advance- so I had to drive 20 minutes to pick up the package on a weekend to get it, UPS would have been much better. If I knew that the delivery was going to take that long, I would have ordered from Lowes for a few bucks more. Price was good - logistics not. I had no range top to cook on for the 2 weeks.

2
★★☆☆☆

I ordered a GE range top - took 2 weeks before I finally got it, Fedex delivery was a signature required, could not sign in advance- so I had to drive 20 minutes to pick up the package on a weekend to get it, UPS would have been much better. If I knew that the delivery was going to take that long, I would have ordered from Lowes for a few bucks more. Price was good - logistics not. I had no range top to cook on for the 2 weeks.

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Response from this business:

Two to four weeks is the industry standard when ordering appliances online. Sorry for the confusion with FedEx.
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I have to say that I was doubtful that Goedecker could deliver. I had been told by other internet retailers that the Samsung model I wanted was back-ordered. Goedecker insisted they could get it and in 8 business days, my Samsung was delivered. It was an added bonus that they were cheaper by %10 than other Internet retailers.
I was very satisfied and would buy from them again.

4
★★★★☆

I have to say that I was doubtful that Goedecker could deliver. I had been told by other internet retailers that the Samsung model I wanted was back-ordered. Goedecker insisted they could get it and in 8 business days, my Samsung was delivered. It was an added bonus that they were cheaper by %10 than other Internet retailers.
I was very satisfied and would buy from them again.

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Response from this business:

Glad we were able to come through for you. Thank you!
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I ordered a GE Profile refridgerator to replace an older similar model. Getting it from Godecker's was $500 LESS than local with taxes, delivery and all. I wish I had more info on when it would arrive. I could deal with the 2 weeks or so to arrive, as I had an RV with a large fridge and could use that in the interim - otherwise I would have had to buy local. On top of the savings, it was free delivery and a bonus 10 year major parts warranty. I order almost everything on-line (we're pretty rural) and once got a dishwasher with a forlift hole right through the middle of it (NOT Godeckers!) - but the fridge arrived in perfect order and although we had to remove the doors to get it in - there were no scratches or parts missing and seems to operating just fine. I'll do business with these guys again, and reccomend them to friends.

4
★★★★☆

I ordered a GE Profile refridgerator to replace an older similar model. Getting it from Godecker's was $500 LESS than local with taxes, delivery and all. I wish I had more info on when it would arrive. I could deal with the 2 weeks or so to arrive, as I had an RV with a large fridge and could use that in the interim - otherwise I would have had to buy local. On top of the savings, it was free delivery and a bonus 10 year major parts warranty. I order almost everything on-line (we're pretty rural) and once got a dishwasher with a forlift hole right through the middle of it (NOT Godeckers!) - but the fridge arrived in perfect order and although we had to remove the doors to get it in - there were no scratches or parts missing and seems to operating just fine. I'll do business with these guys again, and reccomend them to friends.

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Response from this business:

Glad we were able to save you money! Sorry the shipper damaged your dishwasher, though. I hope everything has been worked out. Thank you for your business!
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Price, value, customer service = 5 stars

Delivery time = 1 star

YRC chosen to deliver my appliances had inaccurate tracking on their website. Appliances weren't shipped until week 2 and then took almost another 2 weeks to finally get my order. If you can afford to wait, then not really an issue.

4
★★★★☆

Price, value, customer service = 5 stars

Delivery time = 1 star

YRC chosen to deliver my appliances had inaccurate tracking on their website. Appliances weren't shipped until week 2 and then took almost another 2 weeks to finally get my order. If you can afford to wait, then not really an issue.

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We're so sorry delivery was a hassle. I'll be passing this info along, so our ownership can discuss this with the shipper. I'm glad everything else was good, though. Thank you for the kind words!
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Wonderful experience. Appliances arrived much sooner than expected. Delivery personnel very pleasant and efficient. Cost of appliances were better than any other site. Appliances are gorgeous!

5
★★★★★

Wonderful experience. Appliances arrived much sooner than expected. Delivery personnel very pleasant and efficient. Cost of appliances were better than any other site. Appliances are gorgeous!

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We are so glad you had a great experience. Enjoy those appliances!
.

It was a real pleasure buying a double wall oven from Goedekers. Not only was the price better than anywhere else, it was shipped free, and no sales tax. It arrived within 10 days, and I installed it and the wife is really happy to be able to use the oven again. I would highly recommend these people to anyone buying a new appliance for the house. Thanks again Mike

5
★★★★★

It was a real pleasure buying a double wall oven from Goedekers. Not only was the price better than anywhere else, it was shipped free, and no sales tax. It arrived within 10 days, and I installed it and the wife is really happy to be able to use the oven again. I would highly recommend these people to anyone buying a new appliance for the house. Thanks again Mike

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No, no. Thank you!
.

We purchased a range and microwave from Goedeker's online. I have never made such a large purchase online and was a bit nervous. However, Goedeker's prices were substantially below local retailers and there was no sales tax (a huge plus) and there was free delivery! We received our appliances within the time frames indicated by Goedekers and I had a great GE warranty on my appliances to fall back on. The communications from Goedeker's and their delivery services was exceptional. We upgraded our delivery service and the delivery service was very professional and helpful. Our appliances were delivered in perfect condition. I could not be happier!

5
★★★★★

We purchased a range and microwave from Goedeker's online. I have never made such a large purchase online and was a bit nervous. However, Goedeker's prices were substantially below local retailers and there was no sales tax (a huge plus) and there was free delivery! We received our appliances within the time frames indicated by Goedekers and I had a great GE warranty on my appliances to fall back on. The communications from Goedeker's and their delivery services was exceptional. We upgraded our delivery service and the delivery service was very professional and helpful. Our appliances were delivered in perfect condition. I could not be happier!

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Response from this business:

I'm so glad you had a wonderful experience shopping with us. Thanks for the great review!
.

Excellent customer service and overall experience! I was initially hesitant due to various negative online reviews. I received a refrigerator and range within a week of ordering. They had the lowest price anywhere for the items. The range was in perfect condition but the frig had some minor damage. The delivery driver convinced me to note the damage and have Goedeker's deal with the problem. Oops. I was supposed to have refused the frig. Will never trust a freight driver again. Goedeker's agreed to send a replacement panel, but the lead time 3+ weeks wasn't acceptable. I asked for a full refund and they delivered on that promise - had the damaged frig picked up the next day and issued a full refund 2 days after that. Top notch service! I will order again from this company.

4
★★★★☆

Excellent customer service and overall experience! I was initially hesitant due to various negative online reviews. I received a refrigerator and range within a week of ordering. They had the lowest price anywhere for the items. The range was in perfect condition but the frig had some minor damage. The delivery driver convinced me to note the damage and have Goedeker's deal with the problem. Oops. I was supposed to have refused the frig. Will never trust a freight driver again. Goedeker's agreed to send a replacement panel, but the lead time 3+ weeks wasn't acceptable. I asked for a full refund and they delivered on that promise - had the damaged frig picked up the next day and issued a full refund 2 days after that. Top notch service! I will order again from this company.

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Response from this business:

We are so sorry the driver lied to you. But I'm glad to hear that we were able to resolve the situation. Thank you for the kind words!
.

We ordered a Kitchen Aid refirgerator-- counter depth, French doors. We live in Idaho and local shopping options were limited. Other on-line appliance stores seem to have fairly restricted geographical limits for delivery, but Goedeker's did not.

Everything went smoothly in the delivery-- it was within the advertised time window, and the trucking company (JB Hunt) was good about keeping in touch and delivering when they said they would. Uncrated the refrigerator in our garage, and the truckers were patient with our inspection and made sure we were satisfied before leaving. We found one small dent (shallow, a half-inch or so wide) on one side 4-5 feet up from the floor; we decided it did not matter to us.

Refrigerator installed and functional.

4
★★★★☆

We ordered a Kitchen Aid refirgerator-- counter depth, French doors. We live in Idaho and local shopping options were limited. Other on-line appliance stores seem to have fairly restricted geographical limits for delivery, but Goedeker's did not.

Everything went smoothly in the delivery-- it was within the advertised time window, and the trucking company (JB Hunt) was good about keeping in touch and delivering when they said they would. Uncrated the refrigerator in our garage, and the truckers were patient with our inspection and made sure we were satisfied before leaving. We found one small dent (shallow, a half-inch or so wide) on one side 4-5 feet up from the floor; we decided it did not matter to us.

Refrigerator installed and functional.

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Sorry the fridge was dented, but I'm glad to hear your are happy. Thank you for your business!
.

I ordered a Bosch dishwasher from Brittany at Goedeker's, and am pleased with my purchase. I ordered it 7-11-2012, received it 15 days later, and installed it that evening. It works great. Throughout the process, I was sent emails that kept me up-to-date on the status of my order; the location of the delivery truck was available on-line with updates every few hours.

I ordered from Goedeker's after shopping both on-line and locally. Goedeker's had what I felt was the best dishwasher for me, and at the most competitive price I could find. I would order from them again.

I noticed other reviews that complain of delivery issues. I suspect that is a function of the trucking company that serves the area, and largely outside the control of Goedeker's. In my case, the shipping was fine and no doubt would have been the same no matter who I had ordered from.

Goedeker's appears to sell far more product than they stock. And because appliances are too big for FedEx or UPS, one should not expect such product to be drop shipped. Frankly, fifteen days seems reasonable to me in this case. By comparison, large items I have ordered from local businesses have taken a month or more to arrive. Furthermore, shipping to the curb was free from Goedeker's. The local appliance store quoted me $30 for curb delivery and $60 for inside delivery. And if I wanted the dishwasher installed, it would have been much more!

For me, this has been a no brainer. I got a top-of-the-line Bosch dishwasher from Goedeker's for the same price I would have had to pay for a middle-of-the road GE from the local dealer.

4
★★★★☆

I ordered a Bosch dishwasher from Brittany at Goedeker's, and am pleased with my purchase. I ordered it 7-11-2012, received it 15 days later, and installed it that evening. It works great. Throughout the process, I was sent emails that kept me up-to-date on the status of my order; the location of the delivery truck was available on-line with updates every few hours.

I ordered from Goedeker's after shopping both on-line and locally. Goedeker's had what I felt was the best dishwasher for me, and at the most competitive price I could find. I would order from them again.

I noticed other reviews that complain of delivery issues. I suspect that is a function of the trucking company that serves the area, and largely outside the control of Goedeker's. In my case, the shipping was fine and no doubt would have been the same no matter who I had ordered from.

Goedeker's appears to sell far more product than they stock. And because appliances are too big for FedEx or UPS, one should not expect such product to be drop shipped. Frankly, fifteen days seems reasonable to me in this case. By comparison, large items I have ordered from local businesses have taken a month or more to arrive. Furthermore, shipping to the curb was free from Goedeker's. The local appliance store quoted me $30 for curb delivery and $60 for inside delivery. And if I wanted the dishwasher installed, it would have been much more!

For me, this has been a no brainer. I got a top-of-the-line Bosch dishwasher from Goedeker's for the same price I would have had to pay for a middle-of-the road GE from the local dealer.

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Response from this business:

Thanks for the great review! We are so glad we were able save you money and time.
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Only used Goedekers once but all I can say is no complaints at all. They beat everyone else on price, order communications and delivery date setting was very slick. The actual delivery went without issue. Washer and dryer not yet plumbed in but given the service so far I would hope that any issue would be addressed in the same professional manner.

5
★★★★★

Only used Goedekers once but all I can say is no complaints at all. They beat everyone else on price, order communications and delivery date setting was very slick. The actual delivery went without issue. Washer and dryer not yet plumbed in but given the service so far I would hope that any issue would be addressed in the same professional manner.

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Thank you for your kind words!
.

I ordered a GE downdraft cooktop. I was kept informed of the order's progress. My cooktop was delivered promptly, was well packaged, and was in excellent condition. I will definitely purchase from Goedeker's in the future.

5
★★★★★

I ordered a GE downdraft cooktop. I was kept informed of the order's progress. My cooktop was delivered promptly, was well packaged, and was in excellent condition. I will definitely purchase from Goedeker's in the future.

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I'm glad you had a great experience. Thank you for your business.
.

I ordered a GE profile induction cooktop. Saved $200. Arrived in 2 weeks. As instructed I did not sign to accept until I opened the box and made sure there was no damage. It was perfect. We installed it ourselves in less than 1 hr and it works perfect.

5
★★★★★

I ordered a GE profile induction cooktop. Saved $200. Arrived in 2 weeks. As instructed I did not sign to accept until I opened the box and made sure there was no damage. It was perfect. We installed it ourselves in less than 1 hr and it works perfect.

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We are so glad we were able to save you money. Thank you!
.

I ordered a built-in oven. I received it in less than 2 weeks, delivered to my door. It was in great condition and I love it.

5
★★★★★

I ordered a built-in oven. I received it in less than 2 weeks, delivered to my door. It was in great condition and I love it.

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Awesome! Thank you for your business!
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My wife and I were remodeling our kitchen and started looking online for reviews of the GE Cafe Series appliances. We had seen them locally, but they were a bit out of our budget so we wanted to make sure they were good before stretching. On accident I found Goedeker's and was astonished at their prices, warranty and claim of free shipping. I have never ordered anything more expensive than a shirt online, but we took a chance and boy am I glad we did! They saved us over 1,100.00 on the stove and about $1,000.00 on our fridge! The money we saved let us upgrade to granite and still stay within our budget. They shipped when they said they would and the wonderfull delivery drivers could not have been more courteous, professional and on time! I'll buy all of my appliances this way in the future, I just wish they sold cars! This is the type of service and quality I thought had vanished years ago! Thanks Goedeker's! We love our new appliances!!

5
★★★★★

My wife and I were remodeling our kitchen and started looking online for reviews of the GE Cafe Series appliances. We had seen them locally, but they were a bit out of our budget so we wanted to make sure they were good before stretching. On accident I found Goedeker's and was astonished at their prices, warranty and claim of free shipping. I have never ordered anything more expensive than a shirt online, but we took a chance and boy am I glad we did! They saved us over 1,100.00 on the stove and about $1,000.00 on our fridge! The money we saved let us upgrade to granite and still stay within our budget. They shipped when they said they would and the wonderfull delivery drivers could not have been more courteous, professional and on time! I'll buy all of my appliances this way in the future, I just wish they sold cars! This is the type of service and quality I thought had vanished years ago! Thanks Goedeker's! We love our new appliances!!

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Response from this business:

No, thank you! We are so glad we were able to save you money. By the way, that's a great idea about selling cars. :)
.

I ordered an ice maker. It was 1/2 the price I found anywhere else and i was worried that something would go wrong. It arrived in 5 days with all the parts I needed...( and a few extras)
My freezer did not previously have an ice maker yet. I installed it completely in less than an hour!
It works perfectly.
It's so nice to always have plentry of ice on these hot days..

5
★★★★★

I ordered an ice maker. It was 1/2 the price I found anywhere else and i was worried that something would go wrong. It arrived in 5 days with all the parts I needed...( and a few extras)
My freezer did not previously have an ice maker yet. I installed it completely in less than an hour!
It works perfectly.
It's so nice to always have plentry of ice on these hot days..

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Glad you had a great experience!
.

Hi
I ordered a GE gas range and saved about $800 from buying it locally. I read many reviews both good and bad and deceided
many of the bad reviews were because some people were not taking the time to read all the information about how long it is going to take for it to be delivered and what what kind of delivery they need and how to inspect the product before they sign the recipt. Everything happened just like the information said it would-----I can't ask for more than that.

5
★★★★★

Hi
I ordered a GE gas range and saved about $800 from buying it locally. I read many reviews both good and bad and deceided
many of the bad reviews were because some people were not taking the time to read all the information about how long it is going to take for it to be delivered and what what kind of delivery they need and how to inspect the product before they sign the recipt. Everything happened just like the information said it would-----I can't ask for more than that.

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Thank you for your kind words. Your insight into the process of buying appliances online is keen.
.

I ordered GE Built-in Microwave-Oven combination wall unit. The delivery was relatively fast and the merchandise was new and accurate. The shipment was via R&L carrier, that was very efficient, and brought the unit all the way inside the garage. The packing was superb. We had our own local installer, who did a superb job of installing. So far we have no problem what so ever. We did purchase an extended warranty for three years, and still waiting for the brochure to come.

5
★★★★★

I ordered GE Built-in Microwave-Oven combination wall unit. The delivery was relatively fast and the merchandise was new and accurate. The shipment was via R&L carrier, that was very efficient, and brought the unit all the way inside the garage. The packing was superb. We had our own local installer, who did a superb job of installing. So far we have no problem what so ever. We did purchase an extended warranty for three years, and still waiting for the brochure to come.

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Response from this business:

Thank you! The warranty information should arrive 90-120 days after the date of purchase. Enjoy your ovens!
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Top notch service and courteous, cordial communication!! I love my GE Profile gas range. Arrived in perfect condition and in less than 2 weeks. Will definitely order from them again!

5
★★★★★

Top notch service and courteous, cordial communication!! I love my GE Profile gas range. Arrived in perfect condition and in less than 2 weeks. Will definitely order from them again!

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Thank you for the kind words!
.

I just received my Fridge that I ordered from Goedeker's and I am very impressed. The Fridge was more than I even expected and I am very excited. I did get the white glove delivery, which for a fridge I think was needed. The order process was easy and the customer service team seemed to work well with me, since I am also a caller when I order things and tend to call and ask lots of questions. So far my fridge is installed, working great, cooling perfect and I am very satisfied. Thanks!

5
★★★★★

I just received my Fridge that I ordered from Goedeker's and I am very impressed. The Fridge was more than I even expected and I am very excited. I did get the white glove delivery, which for a fridge I think was needed. The order process was easy and the customer service team seemed to work well with me, since I am also a caller when I order things and tend to call and ask lots of questions. So far my fridge is installed, working great, cooling perfect and I am very satisfied. Thanks!

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No, no. Thank you. Enjoy your fridge!
.

Great communications with me on a back order of only a few days. Delivery was on time. Great product at a great price. Very Happy with the purchase plus an extended warranty on the compressor.

5
★★★★★

Great communications with me on a back order of only a few days. Delivery was on time. Great product at a great price. Very Happy with the purchase plus an extended warranty on the compressor.

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Sorry there was a back order. we're so happy it worked out for you. Thank you for your business!
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I have ordered from Goedeker's before and therefore they were the first company I thought of when I needed an Induction Cooktop. Ordering was easy and item came in good condition and very quickly. I will definitely order from them again.

5
★★★★★

I have ordered from Goedeker's before and therefore they were the first company I thought of when I needed an Induction Cooktop. Ordering was easy and item came in good condition and very quickly. I will definitely order from them again.

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We are honored to have earned your repeat business. Thank you!
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I was very impressed with Goedeckers service. Appliances arrived ahead of predicted delivery date and two days after ship date. Also would like to commend R&L Trucking and their driver for great service.I had just had surgery and could not open the boxes to inspect, and the driver(don't know his name) was kind enough to wait while I got a friend to come and open boxes and also helped. Appliances had no damage as they were very well packed. They are installed and work great. A very rewarding transaction and would highly recommend Godeckers and R&L Trucking.

5
★★★★★

I was very impressed with Goedeckers service. Appliances arrived ahead of predicted delivery date and two days after ship date. Also would like to commend R&L Trucking and their driver for great service.I had just had surgery and could not open the boxes to inspect, and the driver(don't know his name) was kind enough to wait while I got a friend to come and open boxes and also helped. Appliances had no damage as they were very well packed. They are installed and work great. A very rewarding transaction and would highly recommend Godeckers and R&L Trucking.

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Response from this business:

Thank you for the kind review. We are so glad everything went well. Enjoy your appliances!
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Ordered a built in oven & microwave, dual fuel range, and dishwasher. Prices for all were $1500 less than Sears Memorial Day sales prices (plus no shipping charges or sales tax). They kept me informed every step of the way and their shipping company was polite and on time. Haven't put the appliances in yet, but don't expect any problems. I will definitely buy from Goedeker's again.

5
★★★★★

Ordered a built in oven & microwave, dual fuel range, and dishwasher. Prices for all were $1500 less than Sears Memorial Day sales prices (plus no shipping charges or sales tax). They kept me informed every step of the way and their shipping company was polite and on time. Haven't put the appliances in yet, but don't expect any problems. I will definitely buy from Goedeker's again.

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We are so glad we were able to save you money. Thanks for the kind words.
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I ordered replacement water filters and air filters for my refrigerator. They arrived quickly and were well packaged. Thanks.

5
★★★★★

I ordered replacement water filters and air filters for my refrigerator. They arrived quickly and were well packaged. Thanks.

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Thank you!
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We had a great experience. Bought all new appliances for our kitchen and saved over $1500. Dishwasher, stove and microwave came before we anticipated but fridge came damaged. Outside packaging was untouched but fridge had obviously been dropped. Customer service contacted us and sent a new one within a week. All are working and in perfect condition. Customer support was extremely friendly and the prices were unbeatable. Received a referral to them by my sister who had a great experience as well. I would highly recommend Goedeckers to anyone and will be shopping from them in the future.

4
★★★★☆

We had a great experience. Bought all new appliances for our kitchen and saved over $1500. Dishwasher, stove and microwave came before we anticipated but fridge came damaged. Outside packaging was untouched but fridge had obviously been dropped. Customer service contacted us and sent a new one within a week. All are working and in perfect condition. Customer support was extremely friendly and the prices were unbeatable. Received a referral to them by my sister who had a great experience as well. I would highly recommend Goedeckers to anyone and will be shopping from them in the future.

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Sorry one of your items was damaged. But, I'm glad to hear we were able to resolve the problem. Thank your for your kind words!
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Wow! I recently purchased a washer/dryer pair online and Goedeker's was not only the most cost efficient choice that I could find, but they were Extremely supportive. This company really goes out of it's way to make your shopping experience safe and secure. Their customer service is top class and the shipping time was fast. Thank you for an enjoyable shopping experience! Will definitely buy from Goedeker's in the future!

5
★★★★★

Wow! I recently purchased a washer/dryer pair online and Goedeker's was not only the most cost efficient choice that I could find, but they were Extremely supportive. This company really goes out of it's way to make your shopping experience safe and secure. Their customer service is top class and the shipping time was fast. Thank you for an enjoyable shopping experience! Will definitely buy from Goedeker's in the future!

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Thank you for choosing us! We're so glad your experience was great.
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Price on the freezers we purchased was great and products were delivered right on time! Thanks!

5
★★★★★

Price on the freezers we purchased was great and products were delivered right on time! Thanks!

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No, no. Thank you!
.

I emulate all of the horrible reviews I have read below. These people do not give a crap about anything but your money. If they say it will be there in 3-5 days, count on 6 weeks minimum. A totally disgusting experience!!!

1
★☆☆☆☆

I emulate all of the horrible reviews I have read below. These people do not give a crap about anything but your money. If they say it will be there in 3-5 days, count on 6 weeks minimum. A totally disgusting experience!!!

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Response from this business:

We are truly sorry you had a bad experience. Sometimes problems do occur during shipping, when that happens we try to give the customer as many options as we can. To say we care only about money is completely false. We strive every day to ensure the satisfaction of each and every customer. Can we do better? Absolutely, that‚??s why we‚??re revamping our entire customer service department.

More about Goedeker's

Founded in 1951, Goedeker's has grown into a leading online retailer of appliances, furniture, mattresses and plumbing supplies.

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