Derstler Lumber Company Incorporated

★★★☆☆

About Derstler Lumber Company Incorporated

Categories
  • Siding Contractors
  • Lumber
  • Paint Stores

Home & Garden

Home & Garden
More choices in Richmond:
Resultset_next

Larry's True Value

210 S Thornton St Richmond, CA

Resultset_next

Walmart Supercenter

908 Walton Way Richmond, CA

2.5 2
Hi! Sign in to let us know how Derstler Lumber Company Incorporated was?
Write a Review
.

Well, I was very disappointed in the lack of customer service and respect that was afforded to my wife and I this morning when visiting the new retail location. My history with Derstler is extensive and my wife and I have literally spent over 20K dollars in the last 4 yrs. with this company. The young man named Jonathan, apparently a nephew was very immature and rude to my wife and I while in the retail store this morning and the owner happened to be there as well. I did approach the owner, Darrell with my concerns in regard to the attitude of his employee and he simply didn't seem to care that this young man probably just cost him a significant amount of revenue in the near future... His comment was " What am I supposed to do" I guess my wife and I are old school and expect a home town lumber yard to extend more regard to their customers than we were given. Apparently the new building or facelift only allowed Derstler to become more like the Superstores that are available in the city which in my opinion have found to be unknowledgeable and hire the cheapest help available without regard to "Customer Service". If I wanted better prices and similiar poor service I would've driven to the city and at least saved money while being disrespected...

1
★☆☆☆☆

Well, I was very disappointed in the lack of customer service and respect that was afforded to my wife and I this morning when visiting the new retail location. My history with Derstler is extensive and my wife and I have literally spent over 20K dollars in the last 4 yrs. with this company. The young man named Jonathan, apparently a nephew was very immature and rude to my wife and I while in the retail store this morning and the owner happened to be there as well. I did approach the owner, Darrell with my concerns in regard to the attitude of his employee and he simply didn't seem to care that this young man probably just cost him a significant amount of revenue in the near future... His comment was " What am I supposed to do" I guess my wife and I are old school and expect a home town lumber yard to extend more regard to their customers than we were given. Apparently the new building or facelift only allowed Derstler to become more like the Superstores that are available in the city which in my opinion have found to be unknowledgeable and hire the cheapest help available without regard to "Customer Service". If I wanted better prices and similiar poor service I would've driven to the city and at least saved money while being disrespected...

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

This store has just moved to their new bigger location. Thinking they might be able to compete with Lowe's and Home Depot on their prices now. They have friendly workers and usually have what I'm looking for.

4
★★★★☆

This store has just moved to their new bigger location. Thinking they might be able to compete with Lowe's and Home Depot on their prices now. They have friendly workers and usually have what I'm looking for.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Derstler Lumber Company Incorporated, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review