Terrible, terrible service. I have seen my father (who is being treated for head and neck cancer here) several times and every single time I visit, the staff are very unfriendly and not very helpful. Staff at SLU are very short and curt and considering my dad's situation (like the fact that he has a serious, very painful illness) you would think the doctors, radiologists and nurses would be somewhat caring and empathetic, but some of the nurses don't even crack and smile half of the time. And as far as confidence in their' medical skills and knowledge? One nurse couldn't even figure out how to get my dad's feeding tube hooked up. I sat there and watched a nurse fiddle around for twenty minutes on ONE container of food and the apparatus that goes into the top of it to connect to a tube that goes into his stomach for sustenance. She was completely clueless. The one thing I can give her is she wasn't unkind, but she has been the only nurse I've come across here who isn't. My dad is battling a terrible disease and these people have no heart for his situation. The doctor recommended that he go home, and he really wanted to stay at the hospital for his own comfort level and to get his radiation over with...without having to hop around from place to place. The doctor insinuated that my dad should go home. Hello! My father is a sick man, he needs care! Where is the understanding here? Bad hospital, bad care. Hospital is filthy. Period.
This visit for my father has been a absolute nightmare.
Very unfriendly rude staff.
Horrible layout of the parking garage and entrance, the one way street makes it complete inconvenient trying to drop and pick up a wheelchair bound person. Actually the whole hospital is very inconvenient for the elderly. Always bring your own wheelchair!! This is the first hospital I've ever been to (and in my 22 of years caring for 4 terminally ill family members/hospital this is a first) that I cannot get a wheelchair at. It's a hospital! Atleast someone could pretend to make an attempt to help you get a wheelchair instead of shrugging their shoulders and saying it's your own problem.
ER is cramped, dingy, and seemed very dirty. Not to mention they leave the front desk empty, glad I was just going to visit someone and I wasn't have a life/death emergency.
Also, my father was the one taken to that hospital by ambulance. Even though he requested to be taken to Barnes and I was on the phone demanding Barnes as well. They claimed he was too critical to move...yet took over an hour to prep him for surgery. Oh, and once he was in ICU, they lost/misplaced his medical records. My dad has a few serious health concerns that were affected by the trauma.
The whole stay I only met 3 helpful staff members. I probably shouldn't say names on this review. But my dad's Trauma doctor was amazing, and took time to explain everything for me. There were two nurses as well who took their time to answer and explain every question I had. (i called multiple times a day while he was in icu and visited everday)
everyone else was rude and very unprofessional.
I even had a nurse who wouldn't met and speak to me in the hallway and treated me like crap because I was there before visiting hours when another nurse told me they would let me in. (special circumstances, they had him sedated all day except for few hours before visiting hours when the doctors saw him and I need to speak to him)
The billing department at SLU Hospital are terrible. They will bill you twice for same process and when you bring it to their attention they will say ..oh ! two doctors checked for same process and we will charge twice. I had one doctor came and just ask " how are you doing?" and he charged 463.00 and other one charge same for treatment.
They will not send you explanation of the bill and send to collection if you refuse to pay.
This hospital has good reputation but I will stay away from them next time as you will end up paying lot of money from your pocket even though you have good insurance. Stay away.
During 2008 I accumulated 11 different accounts, building up to bladder cancer surgery. Last 4 SLUCare statements have been wrong, but if they make proper corrections, I will pay bill. Still paying on 3 accounts, 2 of which Tenet has turned over for collection for payment in full. Have made REGULAR monthly payments on all, but that is not enough for them. Am 74, retired and on fixed income. We are not talking large sum of money, just approx. $2500 TOTAL, but they are not satisfied with monthly payments. If I had full amount I would pay. On one ocassion they called me asking for money before they even mailed statement. Have never heard of anyone turning accts over for collection when person has been making legitimate efforts and making monthly payments. So much for compassion for patients at SLU Hospital. They do not even mail out regular monthly statements.. I have been making regular payments on one account, but have not received a statement in 5 months.
Though St. Louis University is a very respected name in the St. Louis area, this hospital does not live up to the SLU reputation. A friend was taken to this hospital after an auto accident and did not receive the type of care we both think she would have if she has instead been at a county hospital; nurses and doctors were not prompt in seeing her and she just did not feel comfortable with her experience. I would advise visiting another top-notch facility in the area if given a choice.
Unless you have NO other choice and it's life or death, do not go to SLU. After my car accident I was treated terribly by the doctors and staff, and left in the waiting room for hours after arriving by ambulance because my car had been totalled - no one made sure I had any kind of ride home and they did not fill my prescription in the hospital, although I had broken ribs.