Ultra Diamonds

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Karon's Korner

1311 Bagnell Dam Blvd Lake Ozark, MO

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Osage Beach Gold Exchange Co

5175 Highway 54 Osage Beach, MO

1.0 2
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I have just returned from the one of the most horrible ordeals of my life at the Ultra store in Osage Beach, Missouri - 1 1/2 hours away from me. I called last night before making the trip and talked to an associate about trading in a diamond ring of my deceased step-mother's. I even had all receipts which I brought with me to the store. He said I would be able to get some jewelry for the price of the ring and no extra money to be paid. I got there and he told me the same thing and showed me the diamond policy and told me and my family they used to have a buy-up policy and luckily for us it has changed. He talked with his 'jeweler' to see what he could do bout buying the ring. Apparently he already had had a buyer for the ring I brought in because he told me a couple wanted that kind of ring and he had their phone number.After 1 hour, he told me the price they could trade the ring for. So my husband and I picked out wedding bands and my kids got something. He and the manager both worked with all of us to get jewelry. After picking out the jewelry, they kept track of the total and then told us that what we picked out would be about even with a little extra for tax. When we went to check out, the manager told us we owed over $1000. The sales associate did some numbers on the calculator and said it was only $72.00. The manager became VERY irate and loudly told him about the buy-up policy. We were in total shock. The sales associate readily admitted that he had apparently made a mistake and did tell me that on the phone and did tell us about the policy change in the store. But the manager continued to raise her voice to us. The sales associate acted as shocked as we were and apparently made an honest mistake. Of course, we cancelled the rings and got our other ring back and the paper work showing the amount of trade for the ring. I told him we would never have come
1 1/2 hours had he not told me that on Friday night. He said he was sorry and that he had, indeed, told me that it would be even trade for the ring. I am upset beyond words. I am out an entire day, gas, lunch, and the utter disappointment is beyond describable. We spent over 2 hours picking out beautiful rings and jewelry. I feel what the sales associate told us several times should be honored. What liars!! Don't ever trust these people! I even have the papers he signed saying how much we were given in credit for the ring! By the way, we've registering formal complaints.

1
★☆☆☆☆

I have just returned from the one of the most horrible ordeals of my life at the Ultra store in Osage Beach, Missouri - 1 1/2 hours away from me. I called last night before making the trip and talked to an associate about trading in a diamond ring of my deceased step-mother's. I even had all receipts which I brought with me to the store. He said I would be able to get some jewelry for the price of the ring and no extra money to be paid. I got there and he told me the same thing and showed me the diamond policy and told me and my family they used to have a buy-up policy and luckily for us it has changed. He talked with his 'jeweler' to see what he could do bout buying the ring. Apparently he already had had a buyer for the ring I brought in because he told me a couple wanted that kind of ring and he had their phone number.After 1 hour, he told me the price they could trade the ring for. So my husband and I picked out wedding bands and my kids got something. He and the manager both worked with all of us to get jewelry. After picking out the jewelry, they kept track of the total and then told us that what we picked out would be about even with a little extra for tax. When we went to check out, the manager told us we owed over $1000. The sales associate did some numbers on the calculator and said it was only $72.00. The manager became VERY irate and loudly told him about the buy-up policy. We were in total shock. The sales associate readily admitted that he had apparently made a mistake and did tell me that on the phone and did tell us about the policy change in the store. But the manager continued to raise her voice to us. The sales associate acted as shocked as we were and apparently made an honest mistake. Of course, we cancelled the rings and got our other ring back and the paper work showing the amount of trade for the ring. I told him we would never have come
1 1/2 hours had he not told me that on Friday night. He said he was sorry and that he had, indeed, told me that it would be even trade for the ring. I am upset beyond words. I am out an entire day, gas, lunch, and the utter disappointment is beyond describable. We spent over 2 hours picking out beautiful rings and jewelry. I feel what the sales associate told us several times should be honored. What liars!! Don't ever trust these people! I even have the papers he signed saying how much we were given in credit for the ring! By the way, we've registering formal complaints.

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You have inferior products and horrible customer service. Your VP of Operations is rude and assuming because an individual wishes to return an inferior product that she is not married and is only wanting to profit from an unfortunate divorce. Unfortunately for you this is not the case. I received a replacement which was never worn and is evident in the condition of the ring. I am happily married and have purchased a ring from Riddles who does not require its customers to buy a warranty and provides a quality product and no excuses for its products. In case your VP needs a refresher in vocabulary, here is the definition for defect.
Main Entry: 1defect
Function: noun
Etymology: Middle English, from Latin defectus lack, from deficere to desert, fail, from de- + facere to do ?? more at do
Date: 15th century
1 a: an imperfection that impairs worth or utility : shortcoming b: an imperfection (as a vacancy or an unlike atom) in a crystal lattice
2[Latin defectus] : a lack of something necessary for completeness, adequacy, or perfection : deficiency

When a ring that has never been worn, has a loose diamond, this is not because of normal day wear. In any case the ring did not with stand to normal day wear , on my first ring I lost a diamond within 3 months. I realize that a $300 ring may not have the best diamonds, but for petes sake it should at least hold them. Please pass this on and feel free to give me my money back.

1
★☆☆☆☆

You have inferior products and horrible customer service. Your VP of Operations is rude and assuming because an individual wishes to return an inferior product that she is not married and is only wanting to profit from an unfortunate divorce. Unfortunately for you this is not the case. I received a replacement which was never worn and is evident in the condition of the ring. I am happily married and have purchased a ring from Riddles who does not require its customers to buy a warranty and provides a quality product and no excuses for its products. In case your VP needs a refresher in vocabulary, here is the definition for defect.
Main Entry: 1defect
Function: noun
Etymology: Middle English, from Latin defectus lack, from deficere to desert, fail, from de- + facere to do ?? more at do
Date: 15th century
1 a: an imperfection that impairs worth or utility : shortcoming <the grave defects in our foreign policy> b: an imperfection (as a vacancy or an unlike atom) in a crystal lattice
2[Latin defectus] : a lack of something necessary for completeness, adequacy, or perfection : deficiency <a hearing defect>

When a ring that has never been worn, has a loose diamond, this is not because of normal day wear. In any case the ring did not with stand to normal day wear , on my first ring I lost a diamond within 3 months. I realize that a $300 ring may not have the best diamonds, but for petes sake it should at least hold them. Please pass this on and feel free to give me my money back.

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