Dave Mungenast Lexus-St Louis

★★★☆☆
38.5947 -90.4786
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314-822-7681

13700 Manchester Rd

Ballwin, MO

63011

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About Dave Mungenast Lexus-St Louis

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Automotive

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3.0 4
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Reviews 1 - 4 of 4.
.

Just bought a Lexus GX 460 from Dave M! Loved the hospitality & the service..
Becky was our sales-person & did a terrific job! The process of purchasing went very smooth...
Staff is very friendly & warm! If you're buying a luxury vehicle, Dave M is the place to get one!!

5
★★★★★

Just bought a Lexus GX 460 from Dave M! Loved the hospitality & the service..
Becky was our sales-person & did a terrific job! The process of purchasing went very smooth...
Staff is very friendly & warm! If you're buying a luxury vehicle, Dave M is the place to get one!!

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This company must be the epitome of the word 'upsell.' Bring your car in for an oil change and they'll easily find hundreds of dollars of absolutely necessary repairs. Looking over our receipts for the past year, they have tried to sell us over $5000 in repairs--everything from rotating four new tires to replacing new transmission fluid to tightening a rear hatch bolt ($125), ad nauseum. When car sales are down, a dealership must make up the difference in other departments, especially the service department. I don't blame the employees on this--I feel it's probably dictated by management. But in my opinion, service work on Hondas is better and more honestly performed by independents.

2
★★☆☆☆

This company must be the epitome of the word 'upsell.' Bring your car in for an oil change and they'll easily find hundreds of dollars of absolutely necessary repairs. Looking over our receipts for the past year, they have tried to sell us over $5000 in repairs--everything from rotating four new tires to replacing new transmission fluid to tightening a rear hatch bolt ($125), ad nauseum. When car sales are down, a dealership must make up the difference in other departments, especially the service department. I don't blame the employees on this--I feel it's probably dictated by management. But in my opinion, service work on Hondas is better and more honestly performed by independents.

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I have not purchased a vehicle here but have gone through the process of purchasing one. All I can say about the new car sales is that they are fairly typical of car dealerships. They are out to make money. What I comment more on is their dishonest service department. When I brought my car in with a blown head gasket, they told me it cannot be repaired and that I needed a new engine. Then one of the service guys offers to buy my car (then worth about $5k-$6k) off me for $1200 as a favor on the side. Needless to say, I took my car elsewhere and got the head gasket repaired for around $400. Beware.

PROS:
CONS: Dishonest?

2
★★☆☆☆

I have not purchased a vehicle here but have gone through the process of purchasing one. All I can say about the new car sales is that they are fairly typical of car dealerships. They are out to make money. What I comment more on is their dishonest service department. When I brought my car in with a blown head gasket, they told me it cannot be repaired and that I needed a new engine. Then one of the service guys offers to buy my car (then worth about $5k-$6k) off me for $1200 as a favor on the side. Needless to say, I took my car elsewhere and got the head gasket repaired for around $400. Beware.

PROS:
CONS: Dishonest?

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.

I recently purchased a used Lexus (not from this dealership) and began bringing the vehicle for maintenance to this Lexus dealership. The service is great. Everyone is friendly and they take excellent care of the vehicles. Maintenance is scheduled by appointment and they run pretty much on schedule, which is a great plus for busy people. They also are very interested in your opinions and call or write within a week of your service to make sure you were pleased with the service you received.

4
★★★★☆

I recently purchased a used Lexus (not from this dealership) and began bringing the vehicle for maintenance to this Lexus dealership. The service is great. Everyone is friendly and they take excellent care of the vehicles. Maintenance is scheduled by appointment and they run pretty much on schedule, which is a great plus for busy people. They also are very interested in your opinions and call or write within a week of your service to make sure you were pleased with the service you received.

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