Urgent Care Of Kansas City

★★★★☆
Monday - Friday: 8:30 am - 9:00 pm Saturday: 8:30 am - 6:00 pm Sunday & Holidays*: 8:30 am - 3:30 pm *Not including Thanksgiving and Christmas
39.0317 -94.3587
Map and Directions to Urgent Care Of Kansas City

816-795-6000

4741 S Arrowhead Dr # B

Independence, MO

64055

Get Directions

About Urgent Care Of Kansas City

Categories

Health & Medical

Health & Medical
More choices in Independence:
Resultset_next

Emergent Care Plus

2741 Ne Mcbain Dr Lees Summit, MO

Resultset_next

Cockerell & McIntosh Pediatrics Urgent Care

11200 E Winner Rd Independence, MO

4.1667 18
Hi! Sign in to let us know how Urgent Care Of Kansas City was?
Write a Review
Reviews 1 - 18 of 18.
.

I am a registered nurse and understand what good quality care looks like. Although the physician was wonderful, quick, and knew exactly what to prescribe for my condition, the office staff was extremely unprofessional and unfriendly. I read all of the reviews on here from previous patients and the only thing I can guess is that sometime between 2010 and 2013 the office staff was completely replaced. There were two ladies on the weekend I visited. One was a healthcare tech or medical assistant and the other was a check- in person or secretary. The secretary did not smile, did not greet me when I came in the door, and was extremely unpleasant to interact with. I felt as though I was bothering her with my presence. I could understand this perhaps if there were more people in the waiting room, but there was a total of 5 people including myself. When I was finished with my doctor visit, I asked the secretary for a doctor's excuse. She told me to sit down and that she would get it when she had a chance since she was on the phone. 5 minutes later she was still on the phone and called me up to the desk anyway. She handed the paper to the tech and told her to make a copy since she was on the phone with Dr. Johnson and could not do it. The tech made the copy with a sucker in her mouth and her phone in the other hand. She literally stopped on her way back to me with the copy so she could finish up with her text message. Absolutely terrible service from these two. That kind of customer service would never fly in the hospital I work for. Bad day? Busy? Unpleasant patients? Doesn't matter. Put a smile on your face and provide the quality service your patients and employer expect.

2
★★☆☆☆

I am a registered nurse and understand what good quality care looks like. Although the physician was wonderful, quick, and knew exactly what to prescribe for my condition, the office staff was extremely unprofessional and unfriendly. I read all of the reviews on here from previous patients and the only thing I can guess is that sometime between 2010 and 2013 the office staff was completely replaced. There were two ladies on the weekend I visited. One was a healthcare tech or medical assistant and the other was a check- in person or secretary. The secretary did not smile, did not greet me when I came in the door, and was extremely unpleasant to interact with. I felt as though I was bothering her with my presence. I could understand this perhaps if there were more people in the waiting room, but there was a total of 5 people including myself. When I was finished with my doctor visit, I asked the secretary for a doctor's excuse. She told me to sit down and that she would get it when she had a chance since she was on the phone. 5 minutes later she was still on the phone and called me up to the desk anyway. She handed the paper to the tech and told her to make a copy since she was on the phone with Dr. Johnson and could not do it. The tech made the copy with a sucker in her mouth and her phone in the other hand. She literally stopped on her way back to me with the copy so she could finish up with her text message. Absolutely terrible service from these two. That kind of customer service would never fly in the hospital I work for. Bad day? Busy? Unpleasant patients? Doesn't matter. Put a smile on your face and provide the quality service your patients and employer expect.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thank you for your fantastic service, David, I give you special thanks due to your quick acknowledgment of signs an allergic reaction. I was at the emergency department and they informed me that your quick action saved my life. My Husband told me that when I passed out, you were quick on the ball and started breathing for me. My husband could not believe the calm and efficency that David took over me. My husband even said once the ambulance showed he was still involved and calm. I would have freaked out if I was in that situation.
I want everyone in the world to know that David is very proffesional, and made a very scary moment in my life a moment that I will always remember him. Thankyou to all the staff at urgent care.

5
★★★★★

Thank you for your fantastic service, David, I give you special thanks due to your quick acknowledgment of signs an allergic reaction. I was at the emergency department and they informed me that your quick action saved my life. My Husband told me that when I passed out, you were quick on the ball and started breathing for me. My husband could not believe the calm and efficency that David took over me. My husband even said once the ambulance showed he was still involved and calm. I would have freaked out if I was in that situation.
I want everyone in the world to know that David is very proffesional, and made a very scary moment in my life a moment that I will always remember him. Thankyou to all the staff at urgent care.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I Love going to Urgent Care of Kansas City, Dr. Frank is very good and he is presise and takes time to listen to you, I'am not to impresed with the female dr. I took my husband inn and she was very quick did dot even look at him just very quick and sent us off! we have always had dr. frank and another gentelman and love them both! I would go back anytime again

4
★★★★☆

I Love going to Urgent Care of Kansas City, Dr. Frank is very good and he is presise and takes time to listen to you, I'am not to impresed with the female dr. I took my husband inn and she was very quick did dot even look at him just very quick and sent us off! we have always had dr. frank and another gentelman and love them both! I would go back anytime again

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I love going to Urgent Care and one of the doctors there is now my main doctor. I like how they take the time to explain to you what is going on with your health, plus they don't just look at you and say, "sinusitis." They actually will do lab work. I know that all costs more money, but I'd rather be clearly diagnosed than given a quick once over. Thanks Urgent Care!

5
★★★★★

I love going to Urgent Care and one of the doctors there is now my main doctor. I like how they take the time to explain to you what is going on with your health, plus they don't just look at you and say, "sinusitis." They actually will do lab work. I know that all costs more money, but I'd rather be clearly diagnosed than given a quick once over. Thanks Urgent Care!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent service. Much better than my relaxed, 'no sense of urgency' family physician office. Urgent Care diagnosed mono for my daughter on first visit. Took family physician three visits and they still didn't find it. I gave up on them and someone suggested Urgent Care in Independence. Two trips to my doctor and bronchitis wasn't diagnosed. First trip to urgent care and I left with diagnosis and prescription slip in hand -- ready to heal. They don't drag their feet. Great alternative to my sleepy physician group. Took my insurance. Professional. Absolutely an alternative for myself and family.

5
★★★★★

Excellent service. Much better than my relaxed, 'no sense of urgency' family physician office. Urgent Care diagnosed mono for my daughter on first visit. Took family physician three visits and they still didn't find it. I gave up on them and someone suggested Urgent Care in Independence. Two trips to my doctor and bronchitis wasn't diagnosed. First trip to urgent care and I left with diagnosis and prescription slip in hand -- ready to heal. They don't drag their feet. Great alternative to my sleepy physician group. Took my insurance. Professional. Absolutely an alternative for myself and family.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dr. Frank and the staff I dealt with were thorough, professional, and personable. I have no complaints with this office. My family and I will be using them for any other problems we might have.

5
★★★★★

Dr. Frank and the staff I dealt with were thorough, professional, and personable. I have no complaints with this office. My family and I will be using them for any other problems we might have.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

We were very pleased with the services of the urgent care center. We arrived during their lunch hour, so we waited outside the door. David come out to let us know when they will open back up and asked if we have ever been there. Since we have never been there he gave us some paperwork to fill out while we wait to speed up our wait time when they did open. Once they opened, we were greeted with a smile by the staff. Eric processed our paperwork and about 20 others in record time. He was very friendly and on his job. Wow.
Not long after our paperwork went through, David called us back. He was very friendly and polite; and made us feel comfortable. SOON after david left the room the doctor was in. Most often at other doctors offices we would wait 45 min to an hour or longer to see a doctor after the nurse leaves the room.
We were very happy with our services at this urgant care center. And Thank You David For Everything!!!!!!! You get 5 Stars in my BOOK.

5
★★★★★

We were very pleased with the services of the urgent care center. We arrived during their lunch hour, so we waited outside the door. David come out to let us know when they will open back up and asked if we have ever been there. Since we have never been there he gave us some paperwork to fill out while we wait to speed up our wait time when they did open. Once they opened, we were greeted with a smile by the staff. Eric processed our paperwork and about 20 others in record time. He was very friendly and on his job. Wow.
Not long after our paperwork went through, David called us back. He was very friendly and polite; and made us feel comfortable. SOON after david left the room the doctor was in. Most often at other doctors offices we would wait 45 min to an hour or longer to see a doctor after the nurse leaves the room.
We were very happy with our services at this urgant care center. And Thank You David For Everything!!!!!!! You get 5 Stars in my BOOK.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I walked in, there was hardly anyone there, and within 15 minutes was seen by the doctor. much quicker than a regular dr visit. the staff and everyone was very nice. definately will go again.

5
★★★★★

I walked in, there was hardly anyone there, and within 15 minutes was seen by the doctor. much quicker than a regular dr visit. the staff and everyone was very nice. definately will go again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Exactly what you would hope and expect from an urgent care office. Definitely a great alternative to the emergency room--we got out of there in just a fraction of the time, and at a small fraction of the cost, an ER visit would have taken all three times we've been there so far.

5
★★★★★

Exactly what you would hope and expect from an urgent care office. Definitely a great alternative to the emergency room--we got out of there in just a fraction of the time, and at a small fraction of the cost, an ER visit would have taken all three times we've been there so far.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

WOW! I am so pleased with the service that we received from Urgent Care of Kansas City in Independence. The staff was very personable and patient with my 11 year old daughter. But, what I was most pleased with was the days that followed. I explained to the radiologist that this was the first time that I or any of my children had broken a bone. She went into great detail explaining the process of what was to come and how I should proceed with my insurance company. She really took the time to talk to me and help me understand. THANK YOU!

5
★★★★★

WOW! I am so pleased with the service that we received from Urgent Care of Kansas City in Independence. The staff was very personable and patient with my 11 year old daughter. But, what I was most pleased with was the days that followed. I explained to the radiologist that this was the first time that I or any of my children had broken a bone. She went into great detail explaining the process of what was to come and how I should proceed with my insurance company. She really took the time to talk to me and help me understand. THANK YOU!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

my son was very sick and i went in to the urgant care and the place was packed: I was like oh god this is going to take for ever, The front desk person just asked my for my paper work( not smiling). This poor nurse ( i believe David) was running and trying to do things, the whole time he had a smile on his face and when i did get called back in he took time and talked to me like a human being, and my son was scared and crying... David took time and blew up a glove and made some crazy looking character and made my son laugh. Dr wilson took care of us and we were on my way. I would be glad to go back just because of the way David is and how he made us feel. It is a great alternitive to the ER and David is a great nurse.

5
★★★★★

my son was very sick and i went in to the urgant care and the place was packed: I was like oh god this is going to take for ever, The front desk person just asked my for my paper work( not smiling). This poor nurse ( i believe David) was running and trying to do things, the whole time he had a smile on his face and when i did get called back in he took time and talked to me like a human being, and my son was scared and crying... David took time and blew up a glove and made some crazy looking character and made my son laugh. Dr wilson took care of us and we were on my way. I would be glad to go back just because of the way David is and how he made us feel. It is a great alternitive to the ER and David is a great nurse.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I cannot say a bad thing about this place. They got me in quickly even with people waiting when I got there. The doctor I saw was very thorough and made sure that I understood how to take my medicine before I left. Even as busy as they were I felt like she cared. I don't have insurance so it was nice to go somewhere that didn't treat me like I was worthless for not having any insurance. I will go back. Thanks for making me better

5
★★★★★

I cannot say a bad thing about this place. They got me in quickly even with people waiting when I got there. The doctor I saw was very thorough and made sure that I understood how to take my medicine before I left. Even as busy as they were I felt like she cared. I don't have insurance so it was nice to go somewhere that didn't treat me like I was worthless for not having any insurance. I will go back. Thanks for making me better

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Just read all the reviews below. I went to U.C. because my doctor was on vacation. My son had what we thought was an infected bug bite on his stomach. We were there probably 1 1/2 hours. We saw Dr. Moe. She seemed ok. Her nurse, Eric was very friendly as was the receptionist. She lanced the infected bug bite, cleaned it up, gave a script for an antibiotic and we were on our way. I got a call 6 days later stating my son has MRSA! I don't know what took so long to get a call with that info. We're going to our regular doctor today regarding the MRSA. I have a call in to get the lab results to my doctor but have heard nothing from the U.C. yet! Wish me luck!

3
★★★☆☆

Just read all the reviews below. I went to U.C. because my doctor was on vacation. My son had what we thought was an infected bug bite on his stomach. We were there probably 1 1/2 hours. We saw Dr. Moe. She seemed ok. Her nurse, Eric was very friendly as was the receptionist. She lanced the infected bug bite, cleaned it up, gave a script for an antibiotic and we were on our way. I got a call 6 days later stating my son has MRSA! I don't know what took so long to get a call with that info. We're going to our regular doctor today regarding the MRSA. I have a call in to get the lab results to my doctor but have heard nothing from the U.C. yet! Wish me luck!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've only been one time but can tell you that the facility was clean and neat. I was greeted upon my entry into the building. The desk staff was polite and helpful. The doctor I saw (Dr. Johnson) was friendly helpful and caring. I went to the urgent care location because MY doctor isnt available Tues, Wed or Fridays (golf days?) So was pleased that I had such an available, professional alternative on short notice. All for the SAME $30 copay I would have with my 'never in the office' doctor. Will I go back? YES

3
★★★☆☆

I've only been one time but can tell you that the facility was clean and neat. I was greeted upon my entry into the building. The desk staff was polite and helpful. The doctor I saw (Dr. Johnson) was friendly helpful and caring. I went to the urgent care location because MY doctor isnt available Tues, Wed or Fridays (golf days?) So was pleased that I had such an available, professional alternative on short notice. All for the SAME $30 copay I would have with my 'never in the office' doctor. Will I go back? YES

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Dr Frank is my pcp and yet i can never get a appointment with him.I have to go to urgent care just to be seen which is a load of bull, its just a way for him to have to charge me urgent care fees instead of the normal office visit fees he needs to have office hours for his primary patients

1
★☆☆☆☆

Dr Frank is my pcp and yet i can never get a appointment with him.I have to go to urgent care just to be seen which is a load of bull, its just a way for him to have to charge me urgent care fees instead of the normal office visit fees he needs to have office hours for his primary patients

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I realize that many people write these reviews and think they have had horrible service. You go to the Urgent Care not when you are well but when you are sick. And, that on it's own puts people on edge. I spent the better part of my time in the waiting area and saw how people abused the staff and how calm they stayed.

From the moment I walked in I was greeted promptly and asked to fill out paperwork. I was called back quicker than I thought I would have been [had this been an emergency room I would have been there for hours]. Then, the doctor took care of the problem. She was pleasant when she entered the room with a happy "Howdy!" She found that after some lab work that I had a problem with other medicine I had been prescribed and would have become more serious or even fatal if not treated. WOW. I went to other doctors and even the hospital and no one could figure out what was wrong. Now, I'm feeling so much better.

I've read these other reviews and know that in some way that they thought they may not have been treated in the way they wanted. I'm not sure what they were expecting - other than to be cured like me. I would recommend this place to anyone and everyone. If not for them I don't know what I would have done.

5
★★★★★

I realize that many people write these reviews and think they have had horrible service. You go to the Urgent Care not when you are well but when you are sick. And, that on it's own puts people on edge. I spent the better part of my time in the waiting area and saw how people abused the staff and how calm they stayed.

From the moment I walked in I was greeted promptly and asked to fill out paperwork. I was called back quicker than I thought I would have been [had this been an emergency room I would have been there for hours]. Then, the doctor took care of the problem. She was pleasant when she entered the room with a happy "Howdy!" She found that after some lab work that I had a problem with other medicine I had been prescribed and would have become more serious or even fatal if not treated. WOW. I went to other doctors and even the hospital and no one could figure out what was wrong. Now, I'm feeling so much better.

I've read these other reviews and know that in some way that they thought they may not have been treated in the way they wanted. I'm not sure what they were expecting - other than to be cured like me. I would recommend this place to anyone and everyone. If not for them I don't know what I would have done.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

I have gone to this UC twice in the last 12 months. Both visits have been convenient and in-line with what I would expect from this kind of service (far better than sitting in an ER). The facilities are clean and comfortable and the doctors are knowledgeable and helpful. I was there this past Sunday with my very sick 3 year old. I arrived when they opened at 8:30 (along with a dozen other patients) and we were still in/out in an hour and a half. I received a prescription and some good advice to ease my concerns. The service was comparable to what I would receive if I went to my family doctor in the thick of a cold season. And I would recommend over an ER for sure.

4
★★★★☆

I have gone to this UC twice in the last 12 months. Both visits have been convenient and in-line with what I would expect from this kind of service (far better than sitting in an ER). The facilities are clean and comfortable and the doctors are knowledgeable and helpful. I was there this past Sunday with my very sick 3 year old. I arrived when they opened at 8:30 (along with a dozen other patients) and we were still in/out in an hour and a half. I received a prescription and some good advice to ease my concerns. The service was comparable to what I would receive if I went to my family doctor in the thick of a cold season. And I would recommend over an ER for sure.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

Urgent Care Of Kansas City is a place I would suggest going if you don't have a family doctor or you would rather not go to the emergency room at the hospital. I went here once and had to wait quite awhile, but the staff was real nice and tried to get you out as quickly as possible. Not a place I would go if i could get in to my regular doctor.

3
★★★☆☆

Urgent Care Of Kansas City is a place I would suggest going if you don't have a family doctor or you would rather not go to the emergency room at the hospital. I went here once and had to wait quite awhile, but the staff was real nice and tried to get you out as quickly as possible. Not a place I would go if i could get in to my regular doctor.

Was this review helpful to you?
Ratings_icons Ratings_icons

4 out of 4 people found this review helpful.