Dutch Guttering

★☆☆☆☆
  • 4903 Old Cape Rd E

    Jackson, MO 63755

    Map & Directions
  • 573-334-1664

About Dutch Guttering

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The quality of workmanship was extremely poor. Customer service is non-existent. It is rare to actually have someone answer the phone - the answering machine, which is turned on most of the time, is often filled to overflowing with other messages and will not take your message. When you do leave a message, no one returns the call. Otherwise, the line is most always busy during business hours. It would seem they leave the phone off the hook so as not to hear from disgruntled customers. I had my gutters and downspouts replaced and the Gutter Helmet installed 16 months ago. We even paid additional for flashing that they said would prevent what has happened ever since the new gutters were installed. They have never worked correctly. The dripping all around the house has caused ice build up in the winters at the entrances and has been a danger to family and guests. We never had any problems with the guttering that was replaced. We replaced them with bigger guttering and downspouts we thought would provide better drainage. This was a big mistake. I have placed 44 calls to Dutch Guttering during this time to have them correct the problems. Most of them have never been answered or responded to. They sent someone out on a couple of occasions and said they would have someone take care of it. They have not taken any action and continue to ignore my requests for them to honor their word and to schedule a time to repair or replace their inferior work and products. As of now (December 10, 2007), the only conclusion I can come to is that they have no intention of providing service after the sale and are in the business of lying to their customers. This company is a classic case of "Caveat Emptor:" Buyer Beware! I don't see how they can stay in business for much longer because they treat their customers with such disdain and disrespect. Whatever business ethics they say they subscribe to are not being taken seriously.

1
★☆☆☆☆

The quality of workmanship was extremely poor. Customer service is non-existent. It is rare to actually have someone answer the phone - the answering machine, which is turned on most of the time, is often filled to overflowing with other messages and will not take your message. When you do leave a message, no one returns the call. Otherwise, the line is most always busy during business hours. It would seem they leave the phone off the hook so as not to hear from disgruntled customers. I had my gutters and downspouts replaced and the Gutter Helmet installed 16 months ago. We even paid additional for flashing that they said would prevent what has happened ever since the new gutters were installed. They have never worked correctly. The dripping all around the house has caused ice build up in the winters at the entrances and has been a danger to family and guests. We never had any problems with the guttering that was replaced. We replaced them with bigger guttering and downspouts we thought would provide better drainage. This was a big mistake. I have placed 44 calls to Dutch Guttering during this time to have them correct the problems. Most of them have never been answered or responded to. They sent someone out on a couple of occasions and said they would have someone take care of it. They have not taken any action and continue to ignore my requests for them to honor their word and to schedule a time to repair or replace their inferior work and products. As of now (December 10, 2007), the only conclusion I can come to is that they have no intention of providing service after the sale and are in the business of lying to their customers. This company is a classic case of "Caveat Emptor:" Buyer Beware! I don't see how they can stay in business for much longer because they treat their customers with such disdain and disrespect. Whatever business ethics they say they subscribe to are not being taken seriously.

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