Dobbs Tire & Auto Center

★★★☆☆
  • 1652 Country Club Plaza Dr

    Saint Charles, MO 63303

    Map & Directions
  • 636-946-1200

Automotive

Automotive
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I purchased 4 brand new tires a little more than a year ago. I'm not talking cheap tires either. Eagles, good for 50K miles ($112 / each).\r\n\r\nI purchased a warranty and received an extended warranty at no additional cost. Because of the cost, I also felt it important to purchase the Road Harzard on the tires.\r\n\r\nLess than two weeks ago I started to notice that my passenger rear tire was SLOWLY losing air. Because I work and have a family, I wasn't able to take my vehicle in right away.\r\n\r\nCome to discover the tire had 2 nails in it. Covered by Road Hazard only for ONE YEAR.. Dobbs gave the discount. (still not happy).\r\n\r\nBecause the loss of air, the tire was unable to be repaired. Driving on a tire without air. (I DIDN'T DO IT!!!) Come to find out this can happen if a tire is underflated by as little as 2lbs.\r\n\r\nDobbs charged me for the tire that was still under warranty, claiming that I neglected the vehicle. NO WAY!! My car is very well taken care of. \r\n\r\nThat one tire has cost them a family of 7 vehicles.\r\n\r\nWhen will people figure out, the way you handle business is what is going to keep you in business.\r\n\r\nMy family will never return to Dobbs. The tire they ""discounted"" for me could blow out tommorow (be under warranty with Dobbs) AND i would still take my business elsewhere.\r\n

0
★☆☆☆☆

I purchased 4 brand new tires a little more than a year ago. I'm not talking cheap tires either. Eagles, good for 50K miles ($112 / each).\r\n\r\nI purchased a warranty and received an extended warranty at no additional cost. Because of the cost, I also felt it important to purchase the Road Harzard on the tires.\r\n\r\nLess than two weeks ago I started to notice that my passenger rear tire was SLOWLY losing air. Because I work and have a family, I wasn't able to take my vehicle in right away.\r\n\r\nCome to discover the tire had 2 nails in it. Covered by Road Hazard only for ONE YEAR.. Dobbs gave the discount. (still not happy).\r\n\r\nBecause the loss of air, the tire was unable to be repaired. Driving on a tire without air. (I DIDN'T DO IT!!!) Come to find out this can happen if a tire is underflated by as little as 2lbs.\r\n\r\nDobbs charged me for the tire that was still under warranty, claiming that I neglected the vehicle. NO WAY!! My car is very well taken care of. \r\n\r\nThat one tire has cost them a family of 7 vehicles.\r\n\r\nWhen will people figure out, the way you handle business is what is going to keep you in business.\r\n\r\nMy family will never return to Dobbs. The tire they ""discounted"" for me could blow out tommorow (be under warranty with Dobbs) AND i would still take my business elsewhere.\r\n

Pros: Customer Service

Cons: warranty

.

Thankful for this Dobbs and their staff. I always have a good experience when I have used this particular Dobbs.

5
★★★★★

Thankful for this Dobbs and their staff. I always have a good experience when I have used this particular Dobbs.

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Dobbs has a sterling reputation and for good reason. They give good value, are honest (couldn't fix my car because it was model-related but recommended I go right to the dealer and didn't charge me). Outstanding, polite employees

2
★★★★☆

Dobbs has a sterling reputation and for good reason. They give good value, are honest (couldn't fix my car because it was model-related but recommended I go right to the dealer and didn't charge me). Outstanding, polite employees

Pros: exceptional service

Cons: busy

 

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