Anderson's Rental & Sales

★☆☆☆☆

Home & Garden

Home & Garden
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Westlake Ace Hardware

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Westlake Ace Hardware

103 SE State Route 291 Lees Summit, MO

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While we were able to find exactly what we were looking for we had trouble with the equipment, we rented a seeder and one of the boxes kept closing off and wouldn't drop seed, one head light was out on the tractor and one tail light on the trailer, that wasn't the the problem I have to complain about. We rented a trailer and we hit a guard when turning a corner bending the wheel yes our fault we were perfectly prepared to pay for replacement. We call asked what to do and they told us that they were sending tire out, they got busy and forgot us for 2.5 hr and a half hr later sent the wrong wheel. Then the man dropping off the tire told us he we would have to drive up ourselves and get correct wheel. Add another 1.5 hr. and we are finally on our way to change the tire. Had they told us that in the first place we wouldn't have set for almost 4.5 hr along a busy highway. And as for management I would give her zero stars.When I demanded to know why they let us set and didn't just call us and tell us to find an alternative way to get the tire to us. she screamed at me. Finally after 5 hrs we were able to return the equipment
Do yourself a favor take your business somewhere else. This isn't the first time we have had problems with the equipment being in disrepair, but they carry a lot of things most rentals don't but this the first time the service has been this bad. Save yourself the headache.

1
★☆☆☆☆

While we were able to find exactly what we were looking for we had trouble with the equipment, we rented a seeder and one of the boxes kept closing off and wouldn't drop seed, one head light was out on the tractor and one tail light on the trailer, that wasn't the the problem I have to complain about. We rented a trailer and we hit a guard when turning a corner bending the wheel yes our fault we were perfectly prepared to pay for replacement. We call asked what to do and they told us that they were sending tire out, they got busy and forgot us for 2.5 hr and a half hr later sent the wrong wheel. Then the man dropping off the tire told us he we would have to drive up ourselves and get correct wheel. Add another 1.5 hr. and we are finally on our way to change the tire. Had they told us that in the first place we wouldn't have set for almost 4.5 hr along a busy highway. And as for management I would give her zero stars.When I demanded to know why they let us set and didn't just call us and tell us to find an alternative way to get the tire to us. she screamed at me. Finally after 5 hrs we were able to return the equipment
Do yourself a favor take your business somewhere else. This isn't the first time we have had problems with the equipment being in disrepair, but they carry a lot of things most rentals don't but this the first time the service has been this bad. Save yourself the headache.

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