Dennis Sneed Ford

I know everyone has differing personal experiences but when I recently purchased a 2010 Mercury Milan from Dennis Sneed, I could not have left feeling better. As expected, the car was in very good shape given its late model. However, what stuck me about this dealership was the interesting cross between "down-home" and just a touch of "old school." The bottom line is you can get a nice car from nice people for a nice price... Period! No one pounced on me when I arrived, and no hard sale tactics. A little "throw-back" negotiations but just enough to make my experience fun and left me feeling like I got a good deal... Which I absolutely did. I must say I did not finance so I can not speak to that experience.

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I purchased a vehicle from Dennis Sneed Ford, specifically Dave and Ray Valverde and they were extremely professional during the purchase. I am in Phoenix, Arizona and never saw the car and the car was just as they presented! I have no complaints with them at all. They were extremely trust worthy and fulfilled all their obligations on vehicle preparations, shipping and tracking. I will buy from Dennis Sneed Ford again EVEN if I am out of State! Thanks again and good job!

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Don't deal with this dishonest dealer. Placed a deposit on a car to hold after being told by salesperson 'Joe' that it would be refunded if the deal didn't go through. Asked for confirmation in writing twice from Joe and once from the accounting clerk who handled my deposit. Nope. Owner decided that a week was too long to wait for me to come see the car from a distance, and so they never gave the deposit back. Wouldn't even try to do business with this dealer again.

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NOT WORTH THE DRIVE!

PRO'S: Stayed open for us after driving 4.5 hours.

CON'S: Dishonest Staff

Brian E. our sales person sent me some information to me that I requested about on the options that the Explorer came with. This information that he sent states that the 2008 Explorer came with Leather heated bucket seats. Well the vehicle that we purchased we later found out did not have the seat heaters and various other options that were not on the vehicle we purchased from Dennis Sneed Ford. I also was told that I would be receiving 5.1% financing and after my wife and I came down we received 6.9%. I questioned Brian about it and he said that Terry R.was doing the financing was upset he had to stay late and that not to worry, he would talk to him about it. But again he assured us he could get 5.1% because that was what previous customers were getting. I am somewhat disappointed because after talking with Brian he referred me to Ray the Sales Manager. He just assured me I received an excellent price. Terry R. from financing called me back after I sent the owner an E-Mail on what was going on and he called Harris N.A. Financing and told me he had worked out 5.8% financing for us. I has since learned that my rate is still 6.9%.

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