Crystal Heating & Cooling

★★★☆☆
  • 3 Cave Industrial Dr

    Festus, MO 63028

    Map & Directions
  • 636-937-2927

Automotive

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Townsend Heating & Cooling Inc

238 Main St Festus, MO

3.4 5
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If you hire Crystal Heating & Cooling you better be sure you received the unit you paid for or ordered. I am stuck with a furnace I did not order and a noisy metal flu running through by bedroom closet. Their customer service was terrible as I tried to address the issues. No calls after emails back and forth with their receptionist (she was great by the way). I finally called to talk to a vp there after suggestion from another heating & cooling person I contact to try to provide my lawyer with information. I took more time off work to show up at their office to try to resolve. After a promise to help. No more communication until I called with another issue at which time vp showed up at my house unannounced (I was not home). He told my mother he sent an email offering to lower my bill. Totaling missing the issue. I received no more phone calls from them offering to resolve the issues.

1
★☆☆☆☆

If you hire Crystal Heating & Cooling you better be sure you received the unit you paid for or ordered. I am stuck with a furnace I did not order and a noisy metal flu running through by bedroom closet. Their customer service was terrible as I tried to address the issues. No calls after emails back and forth with their receptionist (she was great by the way). I finally called to talk to a vp there after suggestion from another heating & cooling person I contact to try to provide my lawyer with information. I took more time off work to show up at their office to try to resolve. After a promise to help. No more communication until I called with another issue at which time vp showed up at my house unannounced (I was not home). He told my mother he sent an email offering to lower my bill. Totaling missing the issue. I received no more phone calls from them offering to resolve the issues.

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I have had no problems. My contractor reduced the line coming into the house and my spouse fixed that issue. Coils can get damaged by weather or just a weak part in the hose. They clean my electronic air filter. They run the system and check everything. I have a heat pump. Today they walked me through cleaning the air filter now that I am alone. I can't think of enough good things to say. I know that they have had union problems, but sometimes, who doesn't?

5
★★★★★

I have had no problems. My contractor reduced the line coming into the house and my spouse fixed that issue. Coils can get damaged by weather or just a weak part in the hose. They clean my electronic air filter. They run the system and check everything. I have a heat pump. Today they walked me through cleaning the air filter now that I am alone. I can't think of enough good things to say. I know that they have had union problems, but sometimes, who doesn't?

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Their union is often fighting with mgmt.
One service man actually told me that on their routine service checks (for which customers pay), the guys really don't check anything. Just act like it.
my 2 yr old a/c needs evap coil for the 3rd time & Crystal wants to charge me for labor. Manager won't return my call to discuss why this is happening.
Obtained a 2nd opinion and was told line coming into house from outside to inside is reduced which could be causing the problem; and unit is too small for my sq footage.
Makes me wonder if svcmen are deliberately poking holes in coils in order to create work for themselves.

1
★☆☆☆☆

Their union is often fighting with mgmt.
One service man actually told me that on their routine service checks (for which customers pay), the guys really don't check anything. Just act like it.
my 2 yr old a/c needs evap coil for the 3rd time & Crystal wants to charge me for labor. Manager won't return my call to discuss why this is happening.
Obtained a 2nd opinion and was told line coming into house from outside to inside is reduced which could be causing the problem; and unit is too small for my sq footage.
Makes me wonder if svcmen are deliberately poking holes in coils in order to create work for themselves.

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They are my most trusted place to call when I need help with my heating and cooling. Several of my neighbors use them as well. They are trustworthy and never overcharge, or try to fool you. They are straightforward with prices too, and fix problems in a timely manner.

5
★★★★★

They are my most trusted place to call when I need help with my heating and cooling. Several of my neighbors use them as well. They are trustworthy and never overcharge, or try to fool you. They are straightforward with prices too, and fix problems in a timely manner.

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they have very fast service .. and the person that worked on our air conditioner was very friendly and helpful..he seemed to have a lot of knowledge of his job..thanks

5
★★★★★

they have very fast service .. and the person that worked on our air conditioner was very friendly and helpful..he seemed to have a lot of knowledge of his job..thanks

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