T.J. Maxx

★★★☆☆
  • 1046 S. Kirkwood Road Kirkwood Common Shp Ctn

    Kirkwood, MO 63122

    Map & Directions
  • 314-909-4750

About T.J. Maxx

Categories
  • Department Stores
  • Clothing Stores
  • Men's Clothing
  • Women's Clothing Stores
  • Swimwear
  • Jewelry
  • Sunglasses
  • Boy's Clothing
  • Girl's Clothing
  • Children's Clothing Stores
Hours
M-Sa 9:30am-9:30pm, Su 10am-8pm

Shopping

Shopping
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Gift Cards
    2.5 2
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    .

    I would give the no stars if possible. I called this location, 3-13-2012, in search of a purse. Kristie, took the call initially, placed me on hold for over 4 minutes, nothing, so I gave up and I called back. I got Kristie again on the second call, and explained no one picked the call up, and she said, well that person is helping someone in jewelry. Why Kristie did not pick that call up and tell me that and give me that information, I don't know, she obviously had that information to give it to me. I was looking for a birthday item, so it does have some importance to it. I said to her well if that person is busy, maybe a manager could assist me, she transfers my call. A woman answers the phone, does not identify herself, which I would have liked so I could address her, and then I tried to explain about the long wait and if she could maybe speak to her about picking the call back and let a customer know what is happening would have been helpful. Lisa, asst. manager, interrupted me so many times, saying.. what do you want me to look for.... (very rude), I said, let me explain, she said, we know that the person was assisting someone else... what do you want, again, very rude... she did this 3 or 4 times... she said, if you just tell me what you want, I will go and look for it.... I finally had enough and I asked for her name/title and who her supervisor is, she said, Charlie, but he is not here... quite smugly... he won't be in until Thurs., 7 -4 pm, so I reported this whole ugly mess to TJ Maxx Customer service and we will see if anything is done, but since I have never shopped at TJ Maxx before, but I was going too, why would I now???? There is always Macy's who I have never had this rude type service. Of course if lisa treats me this way just on the phone, I am sure I am not the only person that she is rude too, it is obviously her personality or lack thereof, with ""help"" like her, obviously they don't need my business or money...... why would anyone shop there.... what a hag.....

    0
    ★☆☆☆☆

    I would give the no stars if possible. I called this location, 3-13-2012, in search of a purse. Kristie, took the call initially, placed me on hold for over 4 minutes, nothing, so I gave up and I called back. I got Kristie again on the second call, and explained no one picked the call up, and she said, well that person is helping someone in jewelry. Why Kristie did not pick that call up and tell me that and give me that information, I don't know, she obviously had that information to give it to me. I was looking for a birthday item, so it does have some importance to it. I said to her well if that person is busy, maybe a manager could assist me, she transfers my call. A woman answers the phone, does not identify herself, which I would have liked so I could address her, and then I tried to explain about the long wait and if she could maybe speak to her about picking the call back and let a customer know what is happening would have been helpful. Lisa, asst. manager, interrupted me so many times, saying.. what do you want me to look for.... (very rude), I said, let me explain, she said, we know that the person was assisting someone else... what do you want, again, very rude... she did this 3 or 4 times... she said, if you just tell me what you want, I will go and look for it.... I finally had enough and I asked for her name/title and who her supervisor is, she said, Charlie, but he is not here... quite smugly... he won't be in until Thurs., 7 -4 pm, so I reported this whole ugly mess to TJ Maxx Customer service and we will see if anything is done, but since I have never shopped at TJ Maxx before, but I was going too, why would I now???? There is always Macy's who I have never had this rude type service. Of course if lisa treats me this way just on the phone, I am sure I am not the only person that she is rude too, it is obviously her personality or lack thereof, with ""help"" like her, obviously they don't need my business or money...... why would anyone shop there.... what a hag.....

    .

    I stop in here about once a month to look around. It's really hit or miss. I can either find so many things I want or I can't find anything. Yesterday I found a really cute table, and I got it. If you find something there and you are thinking about getting it- you better get it then otherwise it will probably be gone the next time you come in.

    PROS: good prices
    CONS:

    4
    ★★★★☆

    I stop in here about once a month to look around. It's really hit or miss. I can either find so many things I want or I can't find anything. Yesterday I found a really cute table, and I got it. If you find something there and you are thinking about getting it- you better get it then otherwise it will probably be gone the next time you come in.

    PROS: good prices
    CONS:

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    Message from T.J. Maxx

    T.J. Maxx offers the season’s most-wanted trends and Designer Brands for you, your family and your home all for up to 60% off department store prices everyday. Our buyers are on the hunt over 40 weeks a year for the hottest items of the season. So when a designer overproduces and department stores overbuy, we swoop in, negotiate the lowest possible price, and pass the savings on to you. Unlike department stores that buy seasonally, we have thousands of fresh items delivered to our stores every week. So, the best shopping strategy is to pop in often. T.J. Maxx has more than 1,000 stores nationwide. So, find a T.J.’s near you and get shopping.

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